Re: [freenet-support] Why did you set up a subcription for me and continue billing me?

2005-03-09 Thread Matthew Toseland
On Wed, Mar 09, 2005 at 06:48:24AM -0800, A. Censor wrote:
 Approximately Jan 29th I tried to make a ONE time $10 contribution to freenet 
 to support what you guys do.

Thank you.
 
 That contribution went through.
 
 However what troubles me is that you guys then appeared to continue to try to 
 bill my paypal account for a continuing subscription. (Luckily for me, for 
 some reason you subsequent attempts bounced at my paypal account (still not 
 sure why). See messages below.

Actually you did.
 
 But what troubles me it that it appears the you guys may have set up some 
 sort of repeating payment request against my paypal account (see the messages 
 below from Paypal to me).
 Please tell me if that is so, and why. And discontinue it.

We cannot do that unless you authorize us to do so by using the wrong
form. You can cancel your mistake from paypal.com - log into your
account, there is something like My subscriptions from which you can
cancel it (probably linked from the payment details for the individual
payments?). I apologize for not being able to provide more detail since
I've never set up a subscription, but it IS possible for you to cancel a
subscription.
 
 Thanks,
 Alex
 - Original Message - 
 From: [EMAIL PROTECTED]
 To: [EMAIL PROTECTED]
 Sent: Saturday, January 29, 2005 2:20 AM
 Subject: Receipt for your subscription payment
 
 
  Dear New Directions,
  
  This email confirms that you sent $10.00 USD to Freenet Project Inc as a
  subscription payment.
  
  --
  Payment Details
  --
  
  Date of payment: Jan. 29, 2005
  Amount: $10.00 USD
  
  --
  Subscription Details
  --
  
  Amount: $10.00 USD
  
  Date: Jan. 29, 2005
  Subscription Name: Freenet Project Membership
  Subscription Number: S-21E78303EG849273U
  
 
 Dear New Directions,
 
 The payment for your subscription to Freenet Project Membership failed
 because you do not currently have a back-up funding source for your instant
 transfer payment. Freenet Project Inc has been notified of this failed
 payment. 
 
 We will try to make payment again on Mar 4, 2005.
 
 To correct this problem, you must update your funding source to be an
 eCheck or a credit card. 
 
 Please change the funding source for this Subscription by clicking this
 link and following the steps below:
 https://www.paypal.com/us/cgi-bin/webscr?cmd=_subscr-find[EMAIL PROTECTED]
 
 1. Click the link above to go to log in and go to your Subscription
 Details. 
 2. Under 'Subscription Funding Source' choose a credit card or eCheck
 funding source from one of the drop-downs. 
 
 If there are no other funding sources available, add a new credit card: 
 
 3. Click on the 'Profile' subtab 
 4. Choose the 'Credit Cards' link from the Financial Information column 
 5. Click 'Add' 
 6. Follow the on-screen instructions to add a new credit card to your
 PayPal account 
 
 After adding a new credit card, follow steps 1 and 2 above to change your
 subscription funding source.

 
 --
 Subscription Details
 --
 
 Amount: $10.00 USD
 
 Date of payment failure: Mar 1, 2005
 Date of next payment attempt: Mar 4, 2005
 Subscription Name: Freenet Project Membership
 Subscription Number: S-21E78303EG849273U
 
 
 ===
 - Original Message - 
 From: [EMAIL PROTECTED]
 To: [EMAIL PROTECTED]
 Sent: Friday, March 04, 2005 3:23 AM
 Subject: Subscription Payment Failed
 
 
  Dear New Directions,
  
  The payment for your subscription to Freenet Project Membership failed
  because you do not currently have a back-up funding source for your instant
  transfer payment. Freenet Project Inc has been notified of this failed
  payment. 
  
  We will try to make payment again on Mar 9, 2005.
  
  To correct this problem, you must update your funding source to be an
  eCheck or a credit card. 
  
  Please change the funding source for this Subscription by clicking this
  link and following the steps below:
  https://www.paypal.com/us/cgi-bin/webscr?cmd=_subscr-find[EMAIL PROTECTED]
  
  1. Click the link above to go to log in and go to your Subscription
  Details. 
  2. Under 'Subscription Funding Source' choose a credit card or eCheck
  funding source from one of the drop-downs. 
  
  If there are no other funding sources available, add a new credit card: 
  
  3. Click on the 'Profile' subtab 
  4. Choose the 'Credit Cards' link from the Financial Information column 
  5. Click 'Add' 
  6. Follow the on-screen instructions to add a new credit card to your
  PayPal account 
  
  After adding a new credit card, follow steps 1 and 2 above to change your
  subscription funding source.
 
  
  --
  Subscription Details
  --
  
  Amount: $10.00 USD
  
  Date of payment failure: Mar 4, 2005
  Date of next payment attempt: Mar 

[freenet-support] Why did you set up a subcription for me and continue billing me?

2005-03-09 Thread Newsbyte
Right.
We had a lot more of those problems in the past, and I clearly remember 
that I changed the (paypal)page a bit (making it clearer) a year ago, as 
to avoid this. It helped, but apparently some folks still klick on it by 
mistake, though now you really have to be with your mind elsewhere (Mars 
comes to mind), not to notice the difference between a one-time pay and 
a recurrent subscription.

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