RE: Users being grayed out without being idle
I have pasted the debug log below for when the issue happened to user khildebrandt. (07:56:35) jabber: Recv (ssl)(297): presence from=khildebrandt@fs4/cad122fe to=sweber@fs4priority1/priorityquery xmlns=jabber:iq:last seconds=300/c xmlns=http://jabber.org/protocol/caps; node=http://pidgin.im/; hash=sha-1 ver=I22W7CegORwdbnu0ZiQwGpxr0Go=/x xmlns=vcard-temp:x:updatephoto//x/presence (07:56:35) blist: Updating buddy status for khildebrandt@fs4 (XMPP) -Original Message- From: Paul Aurich [mailto:darkrai...@pidgin.im] Sent: Thursday, May 12, 2011 10:43 PM To: Sam Weber Cc: Etan Reisner; support@pidgin.im Subject: Re: Users being grayed out without being idle And Sam Weber spoke on 05/12/2011 06:24 PM, saying: It happens to randomly; no accounts in particular. Idle method for all accounts: Report: Based on keyboard or mouse usage Minutes before idle: 5 Set status to: Away Etan beat me to the question about 'From last message sent' (which would really make sense). Could you get the Help-Debug Window output of this occurring? Ideally both from a computer where it occurs and one who witnesses it, but since that's probably impractical, I'd settle for just the one who witnesses it. ~Paul ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Users being grayed out without being idle
We are using XMPP (Openfire) and sometimes some users get grayed out and the time next to their name shows them as idle when they are definitely actively using their computer. The status icon next to their name is still green (not the clock like a normal idle would show). Openfire shows the user session as active. Any idea how to fix this? ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
RE: Users being grayed out without being idle
It happens to randomly; no accounts in particular. Idle method for all accounts: Report: Based on keyboard or mouse usage Minutes before idle: 5 Set status to: Away -Original Message- From: Etan Reisner [mailto:der...@pidgin.im] Sent: Thursday, May 12, 2011 8:42 PM To: Sam Weber Cc: support@pidgin.im Subject: Re: Users being grayed out without being idle The clock means Away not idle. The status icon (and the rest of then entry) gets dimmed on idle. So Available and idle is perfectly reasonable. Is it always the same people? What idle reporting method do those people have selected in pidgin? Is it 'From last sent message' by any chance? -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
