Re: New account help

[Eion Robb]

Hi there,

Can you email through the settings you've used to set up your pc20.net
account (excluding the password)?  Can you also get a debug log as you
connect:  to do this, open the Debug Window  (from the buddy list,
Help->Debug Window), then reconnect to the pc20.net account by clicking the
checkbox next to it, then copy-paste the output of the Debug Window into an
email back to us.  That should help track down where the error is happening.

Cheers,
Eion

On 20 December 2016 at 03:59, Leigh Ann  wrote:

> I have tried creating a new account to go from server pcguru to pc20.net.
> When I place a check mark in the box for the pc20.net account, the check
> mark stays there only a second and disappears.  When I’m shown as off-line
> in Pidgin, the check mark will stay, but my pc20.net account shows as
> disabled and will only recognize the previous pcguru account.  I need to
> get this changed ASAP for work purposes.
>
> Leigh Ann
> Life is a journey, not a destination!
>
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Re: New account help

[Mark Doliner]

Hi Ashley. It's not clear from your email... are you trying to create
a new AIM account? If so, Pidgin is not capable of this. You must do
it via the AIM website.

If you already have an account, it sounds like the password you've
entered is incorrect. If you're not sure what the correct password is
then you can try resetting it via the AIM website.

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New account help

[Ashley Rainha]

Hi,

I just opened Pidgin on my computer to start a new AIM account. I typed in a 
user name arainha15 and password. It says I am available, but it keeps saying I 
am disabled because of incorrect password?

Ashley Rainha |Associate, Integrated Production
33 Arch Street | Boston, MA 02110 | USA
Office: +1 617 867 1294| Fax: +1 617 867 
Email: ashley.rai...@starcomww.commailto:ashley.rai...@starcomww.com






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