Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

[XIONG, Norman]

Hi, Andrey,

I am not able to get port 1 back. When I connected both ports, I got only one 
sensor image on port 0. And if I connect only port 1, the system can't find any 
sensor.

Anyway, we decided to buy another 393 system to support the second sensor. This 
is mainly because we need to put the two sensors far away from each other, 
where the FPC cables are not long enough to connect both sensors to the same 
system.

Enclosed is our previous order invoice. We want to duplicate the NC393 system, 
but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for 
the system, and a PoE power supply. Can you please ask your sales team to 
provide me with a new quote? Thank you.


Regards,
Dr Norman Xiong
Scientific Software Engineer
Australian Centre for Neutron Scattering
Australian Nuclear Science and Technology Organisation
Tel
Email
Web
+61 2 9717 7008
norman.xi...@ansto.gov.au
www.ansto.gov.au

Important: This transmission is intended only for the use of the intended 
addressee. It is confidential to the intended addressee and may contain 
privileged information and or copyright material. If this email is not intended 
for your attention, any use, printing, storage , reproduction or further 
disclosure of this communication (including all attachments) is strictly 
forbidden. If you have received this transmission in error, please notify me by 
telephone or email and immediately delete all copies of this transmission as 
well as any attachments.

From: Elphel Support 
Sent: 27 February 2022 6:14 AM
To: XIONG, Norman ; Elphel List 

Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
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Hello Norman,

I'm sorry you are having these problems. 450mm cables are close to the maximal 
usable length. Most likely the problem is related to the need to change delay 
in the sensor interface signals relative to clock, not the hardware problem 
with the cable. But it still can be the problem, of course.

What happens now - you can get a picture from port 0, and nothing at all on 
port 1? Black image, corrupted image, getting stuck trying to get an image? 
What happened before (when it was restoring after reboot)?

If you are getting corrupted image - can you please send it ?

Andrey




 On Wed, 23 Feb 2022 02:46:52 -0700 XIONG, Norman  wrote 



Dear Elphel support team,



We have a NC393 system, with two sensors connected by 450mm FPC cables. Ever 
since

we put the system together in last July, port 1 was unstable and lost 
connection every a few

weeks. Rebooting the system would get the port back. However, recently that 
port was

totally lost. We can’t have it back by rebooting or reconnecting the camera to 
the cable.



We did a simple debugging by swapping sensors between the two FPC cables.  Both 
sensors

worked with port 0, and neither of them worked with port 1. So we presume the 
FPC cable

on port 1 is faulty. We didn’t open up the box to check the connection between 
the cable and

the board. I am looking for advice on what I should do next. Shall I open up 
the box to check

the internal connection or shall I simply order another FPC cable from you? And 
Is the cable

fragile?



Thanks.





Regards,

Norman Xiong

Software Engineer (Scientific)
NSTLI Neutron Scattering

Tel
Email
Web

+61 2 9717 7008
n...@ansto.gov.au
www.ansto.gov.au

[fb] [tw]   
[ln]   [yt] 


[ansto]

Important:This transmission is intended only for the use of the intended 
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for your attention, any use, printing, storage, reproduction or further 
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OFFICIAL

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Support-list@support.elphel.com
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NC393-1137_I.pdf
Description: NC393-1137_I.pdf
__

Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

[XIONG, Norman]

Hi, Andrey,

Thanks for the quick response.
Here are the two log files, with both ports connected with sensors. I'll try to 
open up the box to reconnect the cable shortly.

Regards,
Norman

From: Elphel Support 
Sent: 28 February 2022 10:19 AM
To: XIONG, Norman 
Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to serviced...@ansto.gov.au as an attachment.



Hello Norman,

Can you get log files from the camera?

>From Linux system

ssh-copy-id root@192.168.0.9 # Or whatever IP is assigned to the camera

default password is pass

Then you can use scp to copy files to your local directory:

scp root@192.168.0.9:/var/log/messages
scp root@192.168.0.9:/var/log/autocampars.log

Abd then send these files.

Yes, we will prepare the new camera, but in any case I would like to try to 
troubleshoot the camera you have, if that will not work we will send you a 
replacement one. You may try to open the camera and get access to the camera 
side of the cable. Camera has 4 cable ports so you may try to either just 
reconnect the cable or try other port.

The gold-plated pins on the cable end should be towards the connector lock. 
When you try different port, the image can be corrupted (delays fro the long 
cable were set only for ports 0 and 1.

Andrey


 On Sun, 27 Feb 2022 15:57:50 -0700 XIONG, Norman  wrote 


Hi, Andrey,

I am not able to get port 1 back. When I connected both ports, I got only one 
sensor image on port 0. And if I connect only port 1, the system can't find any 
sensor.

Anyway, we decided to buy another 393 system to support the second sensor. This 
is mainly because we need to put the two sensors far away from each other, 
where the FPC cables are not long enough to connect both sensors to the same 
system.

Enclosed is our previous order invoice. We want to duplicate the NC393 system, 
but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for 
the system, and a PoE power supply. Can you please ask your sales team to 
provide me with a new quote? Thank you.


Regards,

Dr Norman Xiong

Scientific Software Engineer
Australian Centre for Neutron Scattering

Australian Nuclear Science and Technology Organisation

Tel
Email
Web

+61 2 9717 7008
norman.xi...@ansto.gov.au
www.ansto.gov.au


Important: This transmission is intended only for the use of the intended 
addressee. It is confidential to the intended addressee and may contain 
privileged information and or copyright material. If this email is not intended 
for your attention, any use, printing, storage , reproduction or further 
disclosure of this communication (including all attachments) is strictly 
forbidden. If you have received this transmission in error, please notify me by 
telephone or email and immediately delete all copies of this transmission as 
well as any attachments.



From: Elphel Support 
mailto:support-list@support.elphel.com>>
Sent: 27 February 2022 6:14 AM
To: XIONG, Norman mailto:n...@ansto.gov.au>>; Elphel List 
mailto:support-list@support.elphel.com>>
Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to serviced...@ansto.gov.au as an attachment.



Hello Norman,

I'm sorry you are having these problems. 450mm cables are close to the maximal 
usable length. Most likely the problem is related to the need to change delay 
in the sensor interface signals relative to clock, not the hardware problem 
with the cable. But it still can be the problem, of course.

What happens now - you can get a picture from port 0, and nothing at all on 
port 1? Black image, corrupted image, getting stuck trying to get an image? 
What happened before (when it was restoring after reboot)?

If you are getting corrupted image - can you please send it ?

Andrey




 On Wed, 23 Feb 2022 02:46:52 -0700 XIONG, Norman 
mailto:n...@ansto.gov.au>> wrote 


Dear Elphel support team,



We have a NC393 system, with two sensors connected by 450mm FPC cables. Ever 
since

we put the system together in last July, port 1 was unstable and lost 
connection every a few

weeks. Rebooting the system would get the port back. However, recently that 
port was

totally lost.

Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

[Elphel Support]

Norman,



If it is not too late - you need to take off fan first, then slide out the 
boards of the camera. Fan has a long connector reaching to the board through 
the hole.



Andrey







 On Sun, 27 Feb 2022 16:59:41 -0700 XIONG, Norman  wrote 




Hi, Andrey, 



Thanks for the quick response. 

Here are the two log files, with both ports connected with sensors. I'll try to 
open up the box to reconnect the cable shortly.



Regards, 

Norman




From: Elphel Support 
 Sent: 28 February 2022 10:19 AM
 To: XIONG, Norman 
 Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] 
 


CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless
 you recognise and trust the source of this email and know the content is safe. 
Please report suspicious emails to  as an attachment.
 
 
   Hello Norman,



Can you get log files from the camera?



>From Linux system



ssh-copy-id root@192.168.0.9 # Or whatever IP is assigned to the camera



default password is pass



Then you can use scp to copy files to your local directory:



scp root@192.168.0.9:/var/log/messages

scp root@192.168.0.9:/var/log/autocampars.log



Abd then send these files.



Yes, we will prepare the new camera, but in any case I would like to try to 
troubleshoot the camera you have, if that will not work we will send you a 
replacement one. You may try to open the camera and get access to the camera 
side of the cable. Camera
 has 4 cable ports so you may try to either just reconnect the cable or try 
other port.



The gold-plated pins on the cable end should be towards the connector lock. 
When you try different port, the image can be corrupted (delays fro the long 
cable were set only for ports 0 and 1.



Andrey





 On Sun, 27 Feb 2022 15:57:50 -0700 XIONG, Norman 
 wrote 



Hi, Andrey, 



I am not able to get port 1 back. When I connected both ports, I got only one 
sensor image on port 0. And if I connect only port 1, the system can't find any 
sensor. 



Anyway, we decided to buy another 393 system to support the second sensor. This 
is mainly because we need to put the two sensors far away from each other, 
where the FPC cables are not long enough to connect both sensors to the same 
system. 



Enclosed is our previous order invoice. We want to duplicate the NC393 system, 
but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for 
the system, and a PoE power supply. Can you please ask your sales team to 
provide me with a new quote?
 Thank you.





Regards,

Dr Norman Xiong

Scientific Software Engineer
 Australian
 Centre for Neutron Scattering

Australian Nuclear Science and Technology Organisation 


Tel
 Email
 Web 

+61 2 9717 7008
 
https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=mailto%3aNORMAN.XIONG%40ansto.gov.au
 
 
https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=http%3a%2f%2fwww.ansto.gov.au%2f
 










Important: This transmission is intended only for the use of the intended 
addressee.
 It is confidential to the intended addressee and may contain privileged 
information and or copyright material. If this email is not intended for your 
attention, any use, printing, storage , reproduction or further disclosure of 
this communication (including
 all attachments) is strictly forbidden. If you have received this transmission 
in error, please notify me by telephone or email and immediately delete all 
copies of this transmission as well as any attachments.












From: Elphel Support 
 Sent: 27 February 2022 6:14 AM
 To: XIONG, Norman ; Elphel List 

 Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]
 


CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do
 not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to  as an attachment.





  

Hello Norman,



I'm sorry you are having these problems. 450mm cables are close to the maximal 
usable length. Most likely the problem is related to the need to change delay 
in the sensor interface signals relative to clock, not the hardware problem 
with the cable. But
 it still can be the problem, of course.



What happens now - you can get a picture from port 0, and nothing at all on 
port 1? Black image, corrupted image, getting stuck trying to get an image? 
What happened before (when it was restoring after reboot)?



If you are getting corrupted image - can you please send it ?



Andrey









 On Wed, 23 Feb 2022 02:46:52 -0700 XIONG, Norman 
 wro

Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

[XIONG, Norman]

Thanks for the advice. I'll follow those steps.

Regards,
Norman


From: Elphel Support 
Sent: Monday, 28 February 2022, 11:50 am
To: XIONG, Norman; Elphel List
Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to serviced...@ansto.gov.au as an attachment.



Norman,

If it is not too late - you need to take off fan first, then slide out the 
boards of the camera. Fan has a long connector reaching to the board through 
the hole.

Andrey



 On Sun, 27 Feb 2022 16:59:41 -0700 XIONG, Norman  wrote 


Hi, Andrey,

Thanks for the quick response.
Here are the two log files, with both ports connected with sensors. I'll try to 
open up the box to reconnect the cable shortly.

Regards,
Norman


From: Elphel Support 
mailto:support-list@support.elphel.com>>
Sent: 28 February 2022 10:19 AM
To: XIONG, Norman mailto:n...@ansto.gov.au>>
Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to serviced...@ansto.gov.au as an attachment.



Hello Norman,

Can you get log files from the camera?

>From Linux system

ssh-copy-id root@192.168.0.9 # Or whatever IP is assigned to the camera

default password is pass

Then you can use scp to copy files to your local directory:

scp root@192.168.0.9:/var/log/messages
scp root@192.168.0.9:/var/log/autocampars.log

Abd then send these files.

Yes, we will prepare the new camera, but in any case I would like to try to 
troubleshoot the camera you have, if that will not work we will send you a 
replacement one. You may try to open the camera and get access to the camera 
side of the cable. Camera has 4 cable ports so you may try to either just 
reconnect the cable or try other port.

The gold-plated pins on the cable end should be towards the connector lock. 
When you try different port, the image can be corrupted (delays fro the long 
cable were set only for ports 0 and 1.

Andrey


 On Sun, 27 Feb 2022 15:57:50 -0700 XIONG, Norman 
mailto:n...@ansto.gov.au>> wrote 

Hi, Andrey,

I am not able to get port 1 back. When I connected both ports, I got only one 
sensor image on port 0. And if I connect only port 1, the system can't find any 
sensor.

Anyway, we decided to buy another 393 system to support the second sensor. This 
is mainly because we need to put the two sensors far away from each other, 
where the FPC cables are not long enough to connect both sensors to the same 
system.

Enclosed is our previous order invoice. We want to duplicate the NC393 system, 
but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for 
the system, and a PoE power supply. Can you please ask your sales team to 
provide me with a new quote? Thank you.


Regards,

Dr Norman Xiong

Scientific Software Engineer
Australian Centre for Neutron Scattering

Australian Nuclear Science and Technology Organisation

Tel
Email
Web

+61 2 9717 7008
norman.xi...@ansto.gov.au
www.ansto.gov.au


Important: This transmission is intended only for the use of the intended 
addressee. It is confidential to the intended addressee and may contain 
privileged information and or copyright material. If this email is not intended 
for your attention, any use, printing, storage , reproduction or further 
disclosure of this communication (including all attachments) is strictly 
forbidden. If you have received this transmission in error, please notify me by 
telephone or email and immediately delete all copies of this transmission as 
well as any attachments.



From: Elphel Support 
mailto:support-list@support.elphel.com>>
Sent: 27 February 2022 6:14 AM
To: XIONG, Norman mailto:n...@ansto.gov.au>>; Elphel List 
mailto:support-list@support.elphel.com>>
Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless you recognise and 
trust the source of this email and know the content is safe. Please report 
suspicious emails to serviced...@ansto.gov.au as an attachment.



Hello Norman,

I'm sorry you are having these problems. 450mm cables are close to th

Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL]

[Elphel Support]

After you remove the fan from the bottom of the camera (two M2.5 screws) you 
need to remove 8 (4+4) screws from the front and back panel. Then remove front 
one and push boards with the heat plate (boards are attached to it) pushing on 
the heat plate (you may make some simple tool to push on that plate). When 
pushing - be careful with the SSD not to hit the camera tripod mount part as it 
becomes loos when you remove the fan.



When you will be reassembling the camera - I put the back panel on the 
assembled boards first, and then slide them together into the camera body, 
making sure that a micro-USB connector does not hit the back panel (otherwise 
it can be easily peeled off the PCB).



And yes - camera does not see port 1. It is more likely the PCB, not the cable 
problem - I do not see how the cable can fail gradually:

from autocampars.log

...

00037.35 autocampars: All frames:

sensor_fram16    0x2    0x0    0x0    0x0 

compressor_fram16    0x0    0x0    0x0    0x0 

  i2c_frame16    0x2    0x0    0x0    0x0 

    sensor_aframe 0x0002 0x 0x 0x 

compressor_aframe 0x 0x 0x 0x 

compressor_gframe 0x 0x 0x 0x

00037.36 autocampars: Frames: 0, 0, 0, 0

00037.37 autocampars:  Wrong/missing sensor on port 1, code=0 (expected 52) 
. Driver reports errors until port is disabled at later stage 

00037.38 autocampars:  Wrong/missing sensor on port 2, code=0 (expected 52) 
. Driver reports errors until port is disabled at later stage 

00037.39 autocampars:  Wrong/missing sensor on port 3, code=0 (expected 52) 
. Driver reports errors until port is disabled at later stage 

00037.40 autocampars: port=0 GLOBALS[sensors][port][0]=mt9p006

00037.41 autocampars: port=1 GLOBALS[sensors][port][0]=none

00037.42 autocampars: port=2 GLOBALS[sensors][port][0]=none

00037.43 autocampars: port=3 GLOBALS[sensors][port][0]=none

...



Andrey





 On Sun, 27 Feb 2022 17:50:35 -0700 Elphel Support 
 wrote 



Norman,



If it is not too late - you need to take off fan first, then slide out the 
boards of the camera. Fan has a long connector reaching to the board through 
the hole.



Andrey







 On Sun, 27 Feb 2022 16:59:41 -0700 XIONG, Norman 
 wrote 



Hi, Andrey, 



Thanks for the quick response. 

Here are the two log files, with both ports connected with sensors. I'll try to 
open up the box to reconnect the cable shortly.



Regards, 

Norman




From: Elphel Support 
 Sent: 28 February 2022 10:19 AM
 To: XIONG, Norman 
 Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] 
 


CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. 
Do not take action, click links or open attachments unless
 you recognise and trust the source of this email and know the content is safe. 
Please report suspicious emails to  as an attachment.
 
 
   Hello Norman,



Can you get log files from the camera?



>From Linux system



ssh-copy-id root@192.168.0.9 # Or whatever IP is assigned to the camera



default password is pass



Then you can use scp to copy files to your local directory:



scp root@192.168.0.9:/var/log/messages

scp root@192.168.0.9:/var/log/autocampars.log



Abd then send these files.



Yes, we will prepare the new camera, but in any case I would like to try to 
troubleshoot the camera you have, if that will not work we will send you a 
replacement one. You may try to open the camera and get access to the camera 
side of the cable. Camera
 has 4 cable ports so you may try to either just reconnect the cable or try 
other port.



The gold-plated pins on the cable end should be towards the connector lock. 
When you try different port, the image can be corrupted (delays fro the long 
cable were set only for ports 0 and 1.



Andrey





 On Sun, 27 Feb 2022 15:57:50 -0700 XIONG, Norman 
 wrote 



Hi, Andrey, 



I am not able to get port 1 back. When I connected both ports, I got only one 
sensor image on port 0. And if I connect only port 1, the system can't find any 
sensor. 



Anyway, we decided to buy another 393 system to support the second sensor. This 
is mainly because we need to put the two sensors far away from each other, 
where the FPC cables are not long enough to connect both sensors to the same 
system. 



Enclosed is our previous order invoice. We want to duplicate the NC393 system, 
but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for 
the system, and a PoE power supply. Can you please ask your sales team to 
provide me with a new quote?
 Thank you.





Regards,

Dr Norman Xiong

Scientific Software Engineer
 Australian
 Centre for Neutron Scattering

Australian Nuclear Science and Technology Organisation