Re: SM 2.24 browser multi-tab session restore failure

2014-03-08 Thread User

Paul B. Gallagher wrote, On 2014.03.07 22:12:

User wrote:


Summary - SM 2.24 browser does not always save a full snapshot of a
browser tab and this results in some web sites having to be re-logged
in again after session restore.

...

I have checked my CLEAR PRIVATE DATA settings in PREFERENCES, I
previously had it set to auto clear private data but the only data I
selected to clear was browser cache contents, which did not affect
the older version SM 2.21 in always being able to fully restore all
browser tabs without having to log in. But in SM 2.24, even though I
have the CLEAR PRIVATE DATA disabled, this problem is not resolved
and I believe the problem has to do with how SM 2.24 saves browser
tab contents that is causing certain tabs with log in data to be lost
in the session save.


One possibility -- which only you can check -- is that the cookies in question
expired in the interim. Not all cookies are designed to last until 2039. So if
you restored after their expiration date, the expired cookies would be rejected
by the server and it would ask you to login again.

Also worth looking at your cookie defaults and site-specific permissions -- if
you're only accepting session cookies, they should not survive a program
termination (by definition), even if you don't have SM set to clear cookies on
termination.

There may be other possibilities I haven't thought of. Keep reading.


Your points are valid. However, the session restore usually happens within less 
than 15 SECONDS of shutting down the SM application. The most I usually leave it 
is maybe 10 to 15 minutes at best. So expiry isn't the cause. I also haven't 
changed any cookie permission settings since upgrading from SM 2.21 to 2.23. It 
just suddenly stopped working for some sites that needed the log in information 
to be retained, whatever that might be. I've selected the option to accept all 
cookies and accept them all normally. I think I'll try to clear all cookies for 
specific sites that are having problems and then see how it fairs.

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SM 2.24 browser multi-tab session restore failure

2014-03-07 Thread User
Summary - SM 2.24 browser does not always save a full snapshot of a browser tab 
and this results in some web sites having to be re-logged in again after session 
restore.


I recently upgraded from SM 2.21 to SM 2.24. In general, everything works fine 
on 2.24, the upgrade was smooth as usual. However, I have noticed that SM 2.24's 
browser tab restore now fails with some content where 2.21 did not fail before. 
This involves sites which requires log in. Often, I may close the SM browser 
with several tabs open, and then also close all other SM related windows to 
completely shut down the application, wait 5 to 10 seconds and then restart the 
SM browser window. This practice releases Windoww system resources and any 
potential memory leaks, as well as stops the SM mail client from checking 
e-mails at multiple accounts that I typed my password into during the last 
session (i.e. no more new mail check / alerts to disturb the user).


With this practice, the first web site that SM 2.24 browser failed to fully save 
its state is with OUTLOOK.COM. Previously with SM 2.21, when the session was 
restored (anywhere from 10 seconds to 10 or 15 minutes after closing the browser 
with multiple tabs and saving the session), I was able to get back into 
outlook.com web mail without having to re-login again. However, with SM 2.24, it 
seems to discard some private information and when I restore the multi-tab 
browser session, I am prompted by outlook.com to re-login again.


Does anyone know what has changed in the browser session save that may cause SM 
2.24 browser to leave out some parts of private data that would cause a failure 
of full browser tab restore with scenarios such as this? I have other web sites 
that requires log in and SM 2.24 restored them without problems but it seems 
that SM 2.24 is not saving some parts of the browser tab in the session snapshot 
which causes some sites to re-prompt for login again after browser session restore.


If anyone using outlook.com could test this problem by first logging into their 
outlook.com web mail account, then opening multiple tabs, closing the SM 2.24 
browser to save all tabs and then restarting the browser to see if they could 
regain access to outlook.com web mail, I would appreciate hearing any feedback / 
confirmations of this problem.


I have checked my CLEAR PRIVATE DATA settings in PREFERENCES, I previously had 
it set to auto clear private data but the only data I selected to clear was 
browser cache contents, which did not affect the older version SM 2.21 in always 
being able to fully restore all browser tabs without having to log in. But in SM 
2.24, even though I have the CLEAR PRIVATE DATA disabled, this problem is not 
resolved and I believe the problem has to do with how SM 2.24 saves browser tab 
contents that is causing certain tabs with log in data to be lost in the session 
save.

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Re: SM 2.24 browser multi-tab session restore failure

2014-03-07 Thread Paul B. Gallagher

User wrote:


Summary - SM 2.24 browser does not always save a full snapshot of a
browser tab and this results in some web sites having to be re-logged
in again after session restore.

...

I have checked my CLEAR PRIVATE DATA settings in PREFERENCES, I
previously had it set to auto clear private data but the only data I
selected to clear was browser cache contents, which did not affect
the older version SM 2.21 in always being able to fully restore all
browser tabs without having to log in. But in SM 2.24, even though I
have the CLEAR PRIVATE DATA disabled, this problem is not resolved
and I believe the problem has to do with how SM 2.24 saves browser
tab contents that is causing certain tabs with log in data to be lost
in the session save.


One possibility -- which only you can check -- is that the cookies in 
question expired in the interim. Not all cookies are designed to last 
until 2039. So if you restored after their expiration date, the expired 
cookies would be rejected by the server and it would ask you to login again.


Also worth looking at your cookie defaults and site-specific permissions 
-- if you're only accepting session cookies, they should not survive a 
program termination (by definition), even if you don't have SM set to 
clear cookies on termination.


There may be other possibilities I haven't thought of. Keep reading.

--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher

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