SeaMonkey does not start after update
Dear users of SeaMonkey, I was using Seamonkey 1.8 under Windows 7 Professional until yesterday on my Notebook. Yesterday evening an automatic update notice popped up and asked me whether I wanted to install the next version of SeaMonkey. I answered yes, had to authorise the administration tool for the user accounts of my notebook to accept certain modifications which were supposed to be carried out during the installation. No error message appeared. But since this update procedure has executed all its files, SeaMonkey does not start any more. When I click directly on the link on the desktop or when I click directly on C: \Program Files (x86)\SeaMonkey\seamonkey.exe, a pop-up window appears asking whether I would like to authorise the programme of an unknown publisher to carry out modifications on the computer. The programme to carry out these modifications is seamonkey.exe. It doesn't matter if I answer yes or no, since afterwards the pop-up window simply disappears and nothing else happens. Therefore, I have used a new feature which is available under the Windows 7.0, namely the Test programme compatibility. The result of the test is that seamonkey.exe is - according to Windows 7.0 Professional - an incompatible application. After having executed the test, I have the option to generate a report which is sent to Microsoft (who has not answered, since they never do) or to run through additional options. But none of these additional options is of help. Another idea was to stop my ESET antivirus before I start SeaMonkey. But the result was exactly the same as already described above. A last intention was to re-install the previous version of SeaMonkey, but the respective sub-programme under properties of Seamonkey searches for previous versions and ends with the message that there are no previous versions available on my notebook... The worst thing is that I have lost access to my e-mail account which is integrated in SeaMonkey. The browser is not that important, I can just use any other browser, but I do not want loose access to all my e- mails... Thank you very much for your help! Cheers, Claus ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey does not start after update
Claus schrieb: A last intention was to re-install the previous version of SeaMonkey, but the respective sub-programme under properties of Seamonkey searches for previous versions and ends with the message that there are no previous versions available on my notebook... You can download the Installer of Seamonkey 1.1.18 and 2.0.2 at any time from the Seamonkey-Website and start the installer-exe manually. If you didn't uninstall SM1.1.x before installing SM2, please make sure to install SM2 into another directory, e.g. \Program Files\Seamonkey2 The worst thing is that I have lost access to my e-mail account which is integrated in SeaMonkey. The browser is not that important, I can just use any other browser, but I do not want loose access to all my e- mails... Your emails are not gone or lost, your old SM1.1.x profile remains intact as long as you don't delete it in you documents and settings folder, totally indeendent of the program-installation. See http://seamonkey.ilias.ca/profilefaq/ for details about the profile location. When installing SM2 and starting it for the first time, SM2 will migrate your data to a _new_ profile in another directory under documents and settings. Feel free to try to install SM2 to a new directory and see if it starts up with your data. If it doesn't, try to start the migration manually: http://kb.mozillazine.org/Profile_migration_-_SeaMonkey If you still don't have access to your mail, try to install SM1.1.18 using it with your old profile. regards Martin -- () ascii ribbon campaign - against html e-mail /\ www.asciiribbon.org - http://www.asciiribbon.org/index-de.html ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey does not start after update
On 13 Jan., 18:08, S. Beaulieu seree...@netscape.net wrote: Mark Hansen a crit : Hmmm, I'm not sure I would trust Microsoft when it claims a non-IE browser application is incompatible with its operating system. Good point! S. Yes, in general you might be right. But according to Windows 7 Professional, my previous version of SeaMonkey (very likely 1.8) was compatible with Windows 7 Professional, whilst the new version seems to be incompatible, at least according to my configuration. And the only thing which I have changed in the meantime is the version of SeaMonkey. I still use the same version of my operating system and of my anti virus. Anyway, what could I do to get again access to my e-mail folders...? Should I download the new or the old version and install it in the same folder the update programme tried to use? Should I install a completely new version and try to import my old e-mail folders from somewhere on my HD...? Thanks for any valuable hint! Claus ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey does not start after update
On 1/13/2010 1:56 PM, Claus wrote: On 13 Jan., 18:08, S. Beaulieu seree...@netscape.net wrote: Mark Hansen a crit : Hmmm, I'm not sure I would trust Microsoft when it claims a non-IE browser application is incompatible with its operating system. Good point! S. Yes, in general you might be right. But according to Windows 7 Professional, my previous version of SeaMonkey (very likely 1.8) was compatible with Windows 7 Professional, whilst the new version seems to be incompatible, at least according to my configuration. And the only thing which I have changed in the meantime is the version of SeaMonkey. I still use the same version of my operating system and of my anti virus. Anyway, what could I do to get again access to my e-mail folders...? Should I download the new or the old version and install it in the same folder the update programme tried to use? Should I install a completely new version and try to import my old e-mail folders from somewhere on my HD...? Thanks for any valuable hint! Claus Claus, I would not trust Microsoft when they say the software is not compatible with their system, regardless of what was said about previous versions (I believe you meant SeaMonkey 1.1.18). I would go to the SeaMonkey downloads site and see what version they claim works on your system. They would know, as they built it. As far as how to upgrade, I would do the following: 1. Re-install SeaMonkey 1.1.18 on your system and make sure you have access to your e-mail, etc. This is a priority. You want to make sure that you still have everything and that it is all working. 2. Download the new version of SeaMonkey 2.X and install it. The default installation location for SeaMonkey 2.X is different than the default installation location for SeaMonkey 1.1.X, but in any case, don't install the 2.X version in the same directory you installed the 1.1.X version. Then, you can deal with migrating your existing SM 1.1.X profile to your new SM 2.X profile location. I'll leave that as a topic for someone that's gone through it. Best Regards, ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey does not start after update
Claus a écrit : Yes, in general you might be right. But according to Windows 7 Professional, my previous version of SeaMonkey (very likely 1.8) was compatible with Windows 7 Professional, whilst the new version seems to be incompatible, at least according to my configuration. And the only thing which I have changed in the meantime is the version of SeaMonkey. I still use the same version of my operating system and of my anti virus. Maybe the auto-update file got corrupted while being transferred. Did you try downloading the installation file from seamonkey-project.org and installing that one? Should I download the new or the old version and install it in the same folder the update programme tried to use? Should I install a completely new version and try to import my old e-mail folders from somewhere on my HD...? I'd say, uninstall whatever is installed (whether 1.x or 2.x—no profiles will be lost) and reinstall 2.0.2 anew using a newly downloaded file. Hopefully, things should then go as intended. There is no reason why your Win7 should consider the software incompatible while no such thing has happened to any other Win7 user. (Yes, I am on Win7Pro.) S. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey does not start after update
I just thought of something: are you using a localized version of 2.0.2? Maybe that would have something to do with it. When SM auto-updated to 2.0.2, I got a warning that my French language pack add-on wasn't compatible and wouldn't work. I just ignored it and everything installed fine and in French too. I guess that the language pack (probably imported from my 1.1.18 profile when I switched to 2.0) isn't necessary anymore and is integrated in the file. Anyway! All that to say that if you *were* using a localized version, try downloading and installing the English version to see how that works. We could then take it from there. S. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
