Re: [Tails-dev] [internal]1st week post-release help desk report

[Austin English]

On Jun 23, 2017 10:03, "intrigeri"  wrote:

Hi,

first of all, thanks *a lot* for this report!

tails-b...@boum.org:
> a lot of users were affected by
> https://tails.boum.org/news/version_3.0/#known-issues

Yeah, sorry about that :/ I've sent a fix to the RM (bertagaz), who
hopefully will release it soon so that at least Debian and Ubuntu
users get it ASAP.


Fyi Gentoo also has tails installer, and if I can get a patch or yeah I can
push it there as well.
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Re: [Tails-dev] [internal]1st week post-release help desk report

[intrigeri]

Hi,

u:
>>> and a user reported that with firefox 55, downloading the IOS with the
>>> add-on doesn't work due to a certificate mismatch (I still need to try
>>> to reproduce before opening a ticket.
>> 
>> nor that.

> I've seen a screenshot from this user (puh, don't ask me where that
> was)

IIRC we've received it on tails@. Sadly I've deleted that email
already :/

> and the URL was a mirror (it was 13.dl.amnesia.boum.org in the image),
> which we had switched to HTTPS in the meantime and changed its URL. So I
> suppose that this was the problem.

The commit that switches this mirror to HTTPS dates back from June 8,
so either it was pushed only later (after the 3.0 release), or we have
another problem.

But wait, IIRC the HTTPS error was about *pinning*, and the only
pinning our add-on does is for downloading the IDF and mirror pool
info from our website. That might be another hint that suggests the
problem at hand is unrelated to the content of mirrors.json.
Perhaps these users were "simply" man-in-the-middle'd.

Can anyone else reproduce?

Cheers!
-- 
intrigeri
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Re: [Tails-dev] [internal]1st week post-release help desk report

[intrigeri]

Hi,

first of all, thanks *a lot* for this report!

tails-b...@boum.org:
> a lot of users were affected by
> https://tails.boum.org/news/version_3.0/#known-issues

Yeah, sorry about that :/ I've sent a fix to the RM (bertagaz), who
hopefully will release it soon so that at least Debian and Ubuntu
users get it ASAP.

> we've got a few reports of users having trouble with nividia (mostly
> geforce 970) workarounded by adding nouveau.modeset=0 (likely #11831,
> but they didn't seem affected with tails 2.*)

OK. Can you please take over #12438 then? The workarounds have been
known for a month, it would be nice to see them properly documented.
If you have trouble with our style guide etc., stick to the basics:
reuse existing similar text, and I'll polish a bit myself
before merging.

> 2 users affected by https://labs.riseup.net/code/issues/12543 were asked
> to provide the info needed

Thanks, I see one person already provided some info. I'll look into
it shortly, we'll see if that's enough.

> a few users having trouble with dual monitors (#12730)

Indeed. Replied ⇒ back on goupille's plate.

> 2 users reported that virtualbox shared folders does not work anymore #12724

OK. It's on goupille's plate for now, I'm waiting for more info.

> and several users reported that installing by cloning "didn't worked"
> (the window shut down and tails is not installed), apparently on devices
> made with UUI. I lack information so I'll try to reproduce before
> opening a ticket

OK.

Cheers,
-- 
intrigeri
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Re: [Tails-dev] [internal]1st week post-release help desk report

[u]

Hi!

tails-b...@boum.org:

>> and a user reported that with firefox 55, downloading the IOS with the
>> add-on doesn't work due to a certificate mismatch (I still need to try
>> to reproduce before opening a ticket.
> 
> nor that.

I've seen a screenshot from this user (puh, don't ask me where that was)
and the URL was a mirror (it was 13.dl.amnesia.boum.org in the image),
which we had switched to HTTPS in the meantime and changed its URL. So I
suppose that this was the problem.

Cheers!
u.
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Re: [Tails-dev] [internal]1st week post-release help desk report

[tails-bugs]

Hi !
> 
> and several users reported that installing by cloning "didn't worked"
> (the window shut down and tails is not installed), apparently on devices
> made with UUI. I lack information so I'll try to reproduce before
> opening a ticket
> 
I couldn't reproduce this

> and a user reported that with firefox 55, downloading the IOS with the
> add-on doesn't work due to a certificate mismatch (I still need to try
> to reproduce before opening a ticket.

nor that.

cheers.


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[Tails-dev] [internal]1st week post-release help desk report

[tails-bugs]

Hi !

a lot of users were affected by
https://tails.boum.org/news/version_3.0/#known-issues

we've got a few reports of users having trouble with nividia (mostly
geforce 970) workarounded by adding nouveau.modeset=0 (likely #11831,
but they didn't seem affected with tails 2.*)

2 users affected by https://labs.riseup.net/code/issues/12543 were asked
to provide the info needed

a few users having trouble with dual monitors (#12730)

2 users reported that virtualbox shared folders does not work anymore #12724

and several users reported that installing by cloning "didn't worked"
(the window shut down and tails is not installed), apparently on devices
made with UUI. I lack information so I'll try to reproduce before
opening a ticket

and a user reported that with firefox 55, downloading the IOS with the
add-on doesn't work due to a certificate mismatch (I still need to try
to reproduce before opening a ticket.

I think that's all,

cheers.


-- 
--
Our help desk is helping hundreds of Tails users each month.
Each user request costs us $6 on average to proceed.
If you find our help useful, please consider donating to Tails so we
can continue helping more people like you:

https://tails.boum.org/donate#help

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