RE: 9.3 refuses to install over 9.2

2015-12-21 Thread Ayers, David (ITCS) via Talk
I had the same problem and sent an email to wesupp...@aisquared.com and 
explained the issue and gave them my serial number.  I didn't have to wait long 
before I received a reply to try again.  When I went out to the update site, it 
said that I now owned 9.3.1.0 and the installation went smoothly.  I wonder if 
some serial numbers didn't get ported into 9.3.

David

-Original Message-
From: Talk [mailto:talk-bounces+ayersd=co.tioga.ny...@lists.window-eyes.com] On 
Behalf Of David Pearson via Talk
Sent: Sunday, December 20, 2015 7:52 AM
To: Window-Eyes Discussion List
Subject: Re: 9.3 refuses to install over 9.2

I uninstalled Office 2003 thinking this might be the reason why 
window eyes 9.3 won't install over 9.2.1, but I still get the message 
that 9.3 is not compatible with my version of window eyes. This 
happens on my windows 7 machine and my windows 10 machine.

At 09:33 AM 12/17/2015, you wrote:
>Add my name to the list of those who can not install 9.3 over 9.2.
>
>If I choose either choice when it is asking about Braille support, I am
>told that this update can not be installed over 9.2.
>
>A I Squared Tech Support, do you have a solution for this?
>
>Dave
>
>
>--
>Dave <dlh...@centurylink.net>
>
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RE: 9.3 refuses to install over 9.2

2015-12-21 Thread Rod Hutton via Talk
Hi David,

Have you updated your set files for Outlook 2013 in the Factory settings
dialog, which you open from the File menu in the Window-Eyes control panel?

Hth,

Rod

-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On Behalf
Of David Pearson via Talk
Sent: December 20, 2015 7:52 AM
To: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Subject: Re: 9.3 refuses to install over 9.2

I uninstalled Office 2003 thinking this might be the reason why 
window eyes 9.3 won't install over 9.2.1, but I still get the message 
that 9.3 is not compatible with my version of window eyes. This 
happens on my windows 7 machine and my windows 10 machine.

At 09:33 AM 12/17/2015, you wrote:
>Add my name to the list of those who can not install 9.3 over 9.2.
>
>If I choose either choice when it is asking about Braille support, I am
>told that this update can not be installed over 9.2.
>
>A I Squared Tech Support, do you have a solution for this?
>
>Dave
>
>
>--
>Dave <dlh...@centurylink.net>
>
>___
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>the author and do not necessarily represent those of Ai Squared.
>
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i.rr.com.
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RE: 9.3 refuses to install over 9.2

2015-12-21 Thread Rod Hutton via Talk
Hi Louis,

Sorry to David, but I sent the message I had intended for you to him
instead. Smile
I've noticed that updating the set files for Outlook 2013 prevents the
repetition a bit, although it doesn't stop it completely.
Open the Factory settings option from the File menu in the Window-Eyes
control panel, arrow to Outlook 2013, tab to the Install button, press
Enter, and then choose 'Yes" when asked to replace.

Hth,

Rod

-Original Message-
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail@lists.window-eyes.com] On Behalf
Of gosselin_louis via Talk
Sent: December 18, 2015 7:12 AM
To: 'Steve Clower' <sclo...@aisquared.com>; 'Window-Eyes Discussion List'
<talk@lists.window-eyes.com>; 'Nick Sarames' <nicksara...@msn.com>; 'Bryan
Peterson' <bpeterson2...@cableone.net>; dlh...@centurylink.net
Subject: RE: 9.3 refuses to install over 9.2

I've downloaded and installed Win-Eyes 9.3. I'm finding in Outlook 2013 now,
that when I open a message by hitting Enter, I routinely hear the first line
read twice.  Is there an adjustment I can make to correct this?  I've tried
increasing the trigger delay from1 to 5, but the behavior persists, so guess
that isn't the problem.

This is a Windows 7 machine, 64-bit version, and have Office 2013
installed..

Louis Gosselin


-Original Message-
From: Talk
[mailto:talk-bounces+gosselin_louis=myfairpoint@lists.window-eyes.com]
On Behalf Of Steve Clower via Talk
Sent: Thursday, December 17, 2015 1:37 PM
To: Nick Sarames <nicksara...@msn.com>; Window-Eyes Discussion List
<talk@lists.window-eyes.com>; Bryan Peterson <bpeterson2...@cableone.net>;
dlh...@centurylink.net
Subject: RE: 9.3 refuses to install over 9.2

Anyone who is eligible to run Window-Eyes 9.2 can upgrade to 9.3 at no cost.
The presence of a software maintenance agreement makes no difference in this
case.



-Original Message-
From: Talk [mailto:talk-bounces+sclower=aisquared@lists.window-eyes.com]
On Behalf Of Nick Sarames via Talk
Sent: Thursday, December 17, 2015 1:33 PM
To: Bryan Peterson <bpeterson2...@cableone.net>; Window-Eyes Discussion List
<talk@lists.window-eyes.com>; dlh...@centurylink.net
Subject: Re: 9.3 refuses to install over 9.2

I thought I read here that the upgrade (from 9.2) is free regardless.

On 12/17/2015 12:19 PM, Bryan Peterson via Talk wrote:
> Hmmm, this is certainly not encouraging. Almost makes me glad I can't
> get the upgrade just now due to a lack of SMA's.
>
>
>
> Focus your powers and prepare for buttle.
> -Original Message- From: via Talk
> Sent: Thursday, December 17, 2015 8:33 AM
> To: A I Squared Support List
> Subject: 9.3 refuses to install over 9.2
>
> Add my name to the list of those who can not install 9.3 over 9.2.
>
> If I choose either choice when it is asking about Braille support, I am
> told that this update can not be installed over 9.2.
>
> A I Squared Tech Support, do you have a solution for this?
>
> Dave
>
>

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RE: 9.3 refuses to install over 9.2

2015-12-21 Thread David Pearson via Talk

I tried e-mailing support, but no reply at all.

At 07:22 AM 12/21/2015, you wrote:
I had the same problem and sent an email to wesupp...@aisquared.com 
and explained the issue and gave them my serial number.  I didn't 
have to wait long before I received a reply to try again.  When I 
went out to the update site, it said that I now owned 9.3.1.0 and 
the installation went smoothly.  I wonder if some serial numbers 
didn't get ported into 9.3.


David

-Original Message-
From: Talk 
[mailto:talk-bounces+ayersd=co.tioga.ny...@lists.window-eyes.com] On 
Behalf Of David Pearson via Talk

Sent: Sunday, December 20, 2015 7:52 AM
To: Window-Eyes Discussion List
Subject: Re: 9.3 refuses to install over 9.2

I uninstalled Office 2003 thinking this might be the reason why
window eyes 9.3 won't install over 9.2.1, but I still get the message
that 9.3 is not compatible with my version of window eyes. This
happens on my windows 7 machine and my windows 10 machine.

At 09:33 AM 12/17/2015, you wrote:
>Add my name to the list of those who can not install 9.3 over 9.2.
>
>If I choose either choice when it is asking about Braille support, I am
>told that this update can not be installed over 9.2.
>
>A I Squared Tech Support, do you have a solution for this?
>
>Dave
>
>
>--
>Dave <dlh...@centurylink.net>
>
>___
>Any views or opinions presented in this email are solely those of
>the author and do not necessarily represent those of Ai Squared.
>
>For membership options, visit
>http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/dpear 
son9%40wi.rr.com.

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Re: 9.3 refuses to install over 9.2

2015-12-20 Thread Pamela Dominguez via Talk
Call them, tomorrow.  They may have to remote into your computer and do it. 
If they do, they may be able to find out what the problem is.  Pam.


-Original Message- 
From: David Pearson via Talk

Sent: Sunday, December 20, 2015 7:52 AM
To: Window-Eyes Discussion List
Subject: Re: 9.3 refuses to install over 9.2

I uninstalled Office 2003 thinking this might be the reason why
window eyes 9.3 won't install over 9.2.1, but I still get the message
that 9.3 is not compatible with my version of window eyes. This
happens on my windows 7 machine and my windows 10 machine.

At 09:33 AM 12/17/2015, you wrote:

Add my name to the list of those who can not install 9.3 over 9.2.

If I choose either choice when it is asking about Braille support, I am
told that this update can not be installed over 9.2.

A I Squared Tech Support, do you have a solution for this?

Dave


--
Dave <dlh...@centurylink.net>

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Re: 9.3 refuses to install over 9.2

2015-12-20 Thread David Pearson via Talk
I uninstalled Office 2003 thinking this might be the reason why 
window eyes 9.3 won't install over 9.2.1, but I still get the message 
that 9.3 is not compatible with my version of window eyes. This 
happens on my windows 7 machine and my windows 10 machine.


At 09:33 AM 12/17/2015, you wrote:

Add my name to the list of those who can not install 9.3 over 9.2.

If I choose either choice when it is asking about Braille support, I am
told that this update can not be installed over 9.2.

A I Squared Tech Support, do you have a solution for this?

Dave


--
Dave 

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RE: 9.3 refuses to install over 9.2

2015-12-18 Thread matthew dyer via Talk
Hi,

Yes  I am seeing the same thing with we 9.3 under win 8.1 and outlook 2016.

Matthew


-Original Message-
From: Talk
[mailto:talk-bounces+ilovecountrymusic483=outlook@lists.window-eyes.com]
On Behalf Of gosselin_louis via Talk
Sent: Friday, December 18, 2015 7:12 AM
To: 'Steve Clower' <sclo...@aisquared.com>; 'Window-Eyes Discussion List'
<talk@lists.window-eyes.com>; 'Nick Sarames' <nicksara...@msn.com>; 'Bryan
Peterson' <bpeterson2...@cableone.net>; dlh...@centurylink.net
Subject: RE: 9.3 refuses to install over 9.2

I've downloaded and installed Win-Eyes 9.3. I'm finding in Outlook 2013 now,
that when I open a message by hitting Enter, I routinely hear the first line
read twice.  Is there an adjustment I can make to correct this?  I've tried
increasing the trigger delay from1 to 5, but the behavior persists, so guess
that isn't the problem.

This is a Windows 7 machine, 64-bit version, and have Office 2013
installed..

Louis Gosselin


-Original Message-
From: Talk
[mailto:talk-bounces+gosselin_louis=myfairpoint@lists.window-eyes.com]
On Behalf Of Steve Clower via Talk
Sent: Thursday, December 17, 2015 1:37 PM
To: Nick Sarames <nicksara...@msn.com>; Window-Eyes Discussion List
<talk@lists.window-eyes.com>; Bryan Peterson <bpeterson2...@cableone.net>;
dlh...@centurylink.net
Subject: RE: 9.3 refuses to install over 9.2

Anyone who is eligible to run Window-Eyes 9.2 can upgrade to 9.3 at no cost.
The presence of a software maintenance agreement makes no difference in this
case.



-Original Message-
From: Talk [mailto:talk-bounces+sclower=aisquared@lists.window-eyes.com]
On Behalf Of Nick Sarames via Talk
Sent: Thursday, December 17, 2015 1:33 PM
To: Bryan Peterson <bpeterson2...@cableone.net>; Window-Eyes Discussion List
<talk@lists.window-eyes.com>; dlh...@centurylink.net
Subject: Re: 9.3 refuses to install over 9.2

I thought I read here that the upgrade (from 9.2) is free regardless.

On 12/17/2015 12:19 PM, Bryan Peterson via Talk wrote:
> Hmmm, this is certainly not encouraging. Almost makes me glad I can't 
> get the upgrade just now due to a lack of SMA's.
>
>
>
> Focus your powers and prepare for buttle.
> -Original Message- From: via Talk
> Sent: Thursday, December 17, 2015 8:33 AM
> To: A I Squared Support List
> Subject: 9.3 refuses to install over 9.2
>
> Add my name to the list of those who can not install 9.3 over 9.2.
>
> If I choose either choice when it is asking about Braille support, I 
> am told that this update can not be installed over 9.2.
>
> A I Squared Tech Support, do you have a solution for this?
>
> Dave
>
>

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Re: 9.3 refuses to install over 9.2

2015-12-17 Thread Nick Sarames via Talk

I thought I read here that the upgrade (from 9.2) is free regardless.

On 12/17/2015 12:19 PM, Bryan Peterson via Talk wrote:
Hmmm, this is certainly not encouraging. Almost makes me glad I can't 
get the upgrade just now due to a lack of SMA's.




Focus your powers and prepare for buttle.
-Original Message- From: via Talk
Sent: Thursday, December 17, 2015 8:33 AM
To: A I Squared Support List
Subject: 9.3 refuses to install over 9.2

Add my name to the list of those who can not install 9.3 over 9.2.

If I choose either choice when it is asking about Braille support, I am
told that this update can not be installed over 9.2.

A I Squared Tech Support, do you have a solution for this?

Dave




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Re: 9.3 refuses to install over 9.2

2015-12-17 Thread Bryan Peterson via Talk
Hmmm, this is certainly not encouraging. Almost makes me glad I can't get 
the upgrade just now due to a lack of SMA's.




Focus your powers and prepare for buttle.
-Original Message- 
From: via Talk

Sent: Thursday, December 17, 2015 8:33 AM
To: A I Squared Support List
Subject: 9.3 refuses to install over 9.2

Add my name to the list of those who can not install 9.3 over 9.2.

If I choose either choice when it is asking about Braille support, I am
told that this update can not be installed over 9.2.

A I Squared Tech Support, do you have a solution for this?

Dave


--
Dave 

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RE: 9.3 refuses to install over 9.2

2015-12-17 Thread Steve Clower via Talk
Anyone who is eligible to run Window-Eyes 9.2 can upgrade to 9.3 at no cost. 
The presence of a software maintenance agreement makes no difference in this 
case.



-Original Message-
From: Talk [mailto:talk-bounces+sclower=aisquared@lists.window-eyes.com] On 
Behalf Of Nick Sarames via Talk
Sent: Thursday, December 17, 2015 1:33 PM
To: Bryan Peterson <bpeterson2...@cableone.net>; Window-Eyes Discussion List 
<talk@lists.window-eyes.com>; dlh...@centurylink.net
Subject: Re: 9.3 refuses to install over 9.2

I thought I read here that the upgrade (from 9.2) is free regardless.

On 12/17/2015 12:19 PM, Bryan Peterson via Talk wrote:
> Hmmm, this is certainly not encouraging. Almost makes me glad I can't 
> get the upgrade just now due to a lack of SMA's.
>
>
>
> Focus your powers and prepare for buttle.
> -Original Message- From: via Talk
> Sent: Thursday, December 17, 2015 8:33 AM
> To: A I Squared Support List
> Subject: 9.3 refuses to install over 9.2
>
> Add my name to the list of those who can not install 9.3 over 9.2.
>
> If I choose either choice when it is asking about Braille support, I am
> told that this update can not be installed over 9.2.
>
> A I Squared Tech Support, do you have a solution for this?
>
> Dave
>
>

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Re: 9.3 refuses to install over 9.2

2015-12-17 Thread David Pearson via Talk
Is there a solution for this yet? I get this same message on windows 
7 and windows 10.



At 09:33 AM 12/17/2015, you wrote:

Add my name to the list of those who can not install 9.3 over 9.2.

If I choose either choice when it is asking about Braille support, I am
told that this update can not be installed over 9.2.

A I Squared Tech Support, do you have a solution for this?

Dave


--
Dave 

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