Re: unable to send messages - actual information

[Thomas Fernandez]

Hello Achdut18,

On Mon, 6 Jun 2016 21:30:50 -0500 GMT (07-Jun-16, 09:30 +0700 GMT),
Achdut18 wrote:

> Hi, everyone. 

> On Monday, June 6, 2016, 5:02:48 AM, Harald Faber wrote:

HF>> Hi all,

HF>> I have found the following thread in a German TheBat board:

HF>> 
https://www.batboard.net/index.php/Thread/13294-TB-4-2-44-2-kann-pl%C3%B6tzlich-keine-Mails-mehr-versenden-1-1-gmx/

HF>> The trouble might have to do with SPF which has been introduced for 
HF>> 1und1, gmx, web.de:

HF>> 
http://www.heise.de/newsticker/meldung/United-Internet-verschaerft-Spam-Bekaempfung-3225281.html
HF>> (German)

> If you recall, I initiated this thread last week when I was unable
> to send messages from four of 24 accounts.  (Harald changed the
> subject line.)   Today, I spoke with tech support at 1and1.com.   I
> also shared with them the links, below.   After being on hold for
> over a half hour this is what I learned:

> 1.  On Tuesday, May 31, 2016, 1and1.com initiated SPF protocol. 
> You can Google "SPF Protocol" to learn more about what SPF protocol
> is, but in general, it is "is an anti-spam approach in which the
> Internet domain of an e-mail sender can be authenticated for that
> sender, thereby discouraging spam mailers, who routinely disguise
> the origin of their e-mail, a practice known as e-mail spoofing. SPF
> and other anti-spoofing initiatives, such as Domain Keys, work by
> making it easier for a mail server to determine when a message came
> from a domain other than the one claimed."   See
> http://searchsecurity.techtarget.com/definition/Sender-Policy-Framework .

> 2.  Following numerous complaints from customers, 1and1.com, on
> Friday, June 3, 2016, rolled back their system to the setting in
> place prior to implementation of SPF protocol.   

> 3.  Notwithstanding the rollback, the tech support representative
> acknowledged that a number of users, such as myself, are still
> unable to send e-mail.  She also acknowledged that others who
> attempt to send e-mail to user accounts will experience a bounce
> back, even if not all mail sent to a user account is bounced back. 
> Indeed, that has been my experience: I have received several reports
> of individuals not being able to send e-mail to my 1and1.com
> accounts, even though some mail has been getting through to these accounts.

> The tech support representative said that upper level
> administrators were trying to determine how to correct this problem
> but did not have any answers at this time.  She promised to get back to me 
> within 24 to 48 hours.

> So, it remains to be seen if there will be a fix.  In the meantime,
> later reports on this thread suggest that upgrading to the latest
> version of The Bat has solved the problem for some, so I will be
> trying that as well.   I have also experienced some instability in
> the current version, which I will discuss in a separate thread,
> which is another reason I intend to upgrade shortly.   

Thanks for the effort and for reporting it back here.

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[rezk...@gmx.de]

Hi all,

> Before you start spending money, I have just tried re-installing ver 6.
> First of all I uninstalled the program then ran Reg Seeker
> to clear out all references to TB. I have only installed one account so
> far so don't know have full confidence yet.
> It maybe that 1and1 have changed their settings in the meantime.

> David

Who wants such kind of workaround...


BTW:

SMTP works again with 1&1 and GMX; dunno what UI did, maybe we get some 
information
from 1&1 or GMX.
-- 
Harald



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Achdut18]

Hello Harald,

Tuesday, June 7, 2016, 1:04:57 AM, you wrote:


HF> BTW IIRC someone mentioned that he needed to re-enter the account password.

That did the trick!!! I can now use my 1and1.com accounts in The Bat!   I don't 
know why re-entering the password should make a difference, but it did!!  
Thanks for all of your help!!!  I appreciate it very much.

But, I now have an even bigger problem with my wife's computer.that I will 
present in a separate thread.


-- 
Avi

Avram Sacks, using The Bat! Pro ver. 7.1.18 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Harald Faber]

Hi Avi,

> A few hours ago I wrote that I would update to ver 7 and try again
> to send e-mail from my 1and1.com accounts.

> Sadly, despite having upgraded to ver 7, I am STILL unable to send
> e-mail from my 1and1.com accounts.   I will either have to abandon
> The Bat or find another e-mail host.   The present situation is not
> tenable.   One solution means a lot of downtime in altering settings
> and transferring files., or altering settings and losing web-based
> files.  Neither one of the solutions is optimal.  Preferably, the
> Bat developers and the administrators at 1and1.com would sit down
> together to figure out how to solve this problem.  I have also
> opened up a ticket with The Bat support team on this issue.


This is weird as it seems to work for all other 7.x users. Let us know 
when ritlabs can provide a working solution for you.


BTW IIRC someone mentioned that he needed to re-enter the account password.
--
Harald


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Achdut18]

A few hours ago I wrote that I would update to ver 7 and try again to send 
e-mail from my 1and1.com accounts.  

Sadly, despite having upgraded to ver 7, I am STILL unable to send e-mail from 
my 1and1.com accounts.   I will either have to abandon The Bat or find another 
e-mail host.   The present situation is not tenable.   One solution means a lot 
of downtime in altering settings and transferring files., or altering settings 
and losing web-based files.  Neither one of the solutions is optimal.  
Preferably, the Bat developers and the administrators at 1and1.com would sit 
down together to figure out how to solve this problem.  I have also opened up a 
ticket with The Bat support team on this issue.


-- 
Avi

Avram Sacks, using The Bat! Pro ver. 7.1.18 on Win 7 Pro 



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Achdut18]

Hi, everyone. 

On Monday, June 6, 2016, 5:02:48 AM, Harald Faber wrote:

HF> Hi all,

HF> I have found the following thread in a German TheBat board:

HF> 
https://www.batboard.net/index.php/Thread/13294-TB-4-2-44-2-kann-pl%C3%B6tzlich-keine-Mails-mehr-versenden-1-1-gmx/

HF> The trouble might have to do with SPF which has been introduced for 
HF> 1und1, gmx, web.de:

HF> 
http://www.heise.de/newsticker/meldung/United-Internet-verschaerft-Spam-Bekaempfung-3225281.html
HF> (German)

If you recall, I initiated this thread last week when I was unable to send 
messages from four of 24 accounts.  (Harald changed the subject line.)   Today, 
I spoke with tech support at 1and1.com.   I also shared with them the links, 
below.   After being on hold for over a half hour this is what I learned:

1.  On Tuesday, May 31, 2016, 1and1.com initiated SPF protocol.  You can Google 
"SPF Protocol" to learn more about what SPF protocol is, but in general, it is 
"is an anti-spam approach in which the Internet domain of an e-mail sender can 
be authenticated for that sender, thereby discouraging spam mailers, who 
routinely disguise the origin of their e-mail, a practice known as e-mail 
spoofing. SPF and other anti-spoofing initiatives, such as Domain Keys, work by 
making it easier for a mail server to determine when a message came from a 
domain other than the one claimed."   See 
http://searchsecurity.techtarget.com/definition/Sender-Policy-Framework .  

2.  Following numerous complaints from customers, 1and1.com, on Friday, June 3, 
2016, rolled back their system to the setting in place prior to implementation 
of SPF protocol.   

3.  Notwithstanding the rollback, the tech support representative acknowledged 
that a number of users, such as myself, are still unable to send e-mail.  She 
also acknowledged that others who attempt to send e-mail to user accounts will 
experience a bounce back, even if not all mail sent to a user account is 
bounced back.  Indeed, that has been my experience: I have received several 
reports of individuals not being able to send e-mail to my 1and1.com accounts, 
even though some mail has been getting through to these accounts.

The tech support representative said that upper level administrators were 
trying to determine how to correct this problem but did not have any answers at 
this time.  She promised to get back to me within 24 to 48 hours. 

So, it remains to be seen if there will be a fix.  In the meantime, later 
reports on this thread suggest that upgrading to the latest version of The Bat 
has solved the problem for some, so I will be trying that as well.   I have 
also experienced some instability in the current version, which I will discuss 
in a separate thread, which is another reason I intend to upgrade shortly.   


-- 
Avi

Avram Sacks, using The Bat! Pro ver. 6.0.0.28 on Win 7 Pro



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Lore Galore]

On Mon, 06 Jun 2016 02:02:48 -0700, Harald Faber  wrote:


Hi all,

I have found the following thread in a German TheBat board:

https://www.batboard.net/index.php/Thread/13294-TB-4-2-44-2-kann-pl%C3%B6tzlich-keine-Mails-mehr-versenden-1-1-gmx/

The trouble might have to do with SPF which has been introduced for  
1und1, gmx, web.de:


http://www.heise.de/newsticker/meldung/United-Internet-verschaerft-Spam-Bekaempfung-3225281.html  
(German)



Up to now there are two options to be able to send mails via client  
again:


1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For  
me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95  
Eur for the pro version (both plus taxes)


2. Use a different Email-client like Thunderbird which costs 0 Eur.

I have not decided yet what I will do. As I use Voyager, I'd need to  
upgrade my pro version for almost 40 Euro which also *might* solve my  
other issue with TheBat crashing with "TMail message released before its  
use". OTOH if that crash does not get fixed, it would be a 40 Eur for a  
single "bugfix", because the current version I have, 5.x, does all I  
need and want concerning functionality. I think I will take a look at  
Thunderbird and all its functions and plugins whether they can compete  
with TheBat concerning filters, address books, postbox inspector and  
templates.


And it would make a possible switch from Windows to Linux definitely  
more attractive, or does Ritlabs plan to release a Mac or Linux version?





Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html


For those contemplating using a different email client, I'd suggest trying  
out Opera's stand-alone client.  I've found it preferable to Thunderbird,  
in that it uses far fewer system resources, more in line with what The  
Bat! uses.  With IMAP, the only issue is that it will stop perpetual  
syncing and it takes a couple of minutes to load the email content.  I've  
taken to using it due to The Bat! frequently crashing when opening certain  
emails.

--
Lore Galore
Using The Bat! v7.1.18 on Windows 6.3 Build 9600


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Harald Faber]

Hi all,

> Hello Harald,

> upgrade to the current version 7.1.18 64-bit solved the problem for
> me.

> Monday, June 6, 2016, 5:05:56 PM, you wrote:
  1. Update TheBat to v.6.6 or higher. They work and cause no 
trouble. For
  me it costs money for the upgrade: 19,95 Eur for the Home 
version, 29,95

  Eur for the pro version (both plus taxes)

> cu
>  Wieland


I can confirm that Version 7.1.18 (64-bit) works for me too.
--
Greetings,
Harald


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Wieland Pusch]

Hello Harald,

upgrade to the current version 7.1.18 64-bit solved the problem for
me. 

Monday, June 6, 2016, 5:05:56 PM, you wrote:
 >>> 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For
 >>> me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95
 >>> Eur for the pro version (both plus taxes)

cu
 Wieland



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Harald Faber]

Hi Thomas,

> Hello Harald,

> On Mon, 6 Jun 2016 11:02:48 +0200 GMT (06-Jun-16, 16:02 +0700 GMT),
> Harald Faber wrote:

>> Up to now there are two options to be able to send mails via client 
again:


>> 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For
>> me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95
>> Eur for the pro version (both plus taxes)

> Are you saying the problem goes away if TB! 6.6 or higher is used?

> That means that the problem has already been solved by Ritlabs. Kindly
> confirm.


That is what is written in the German TheBat board, yes. Don't know what 
is going wrong with David's installation or setup. So far he seems to be 
the only one with that trouble not solved with v.7.x At least based on 
the experience in the German board.


I will try that too with a v.7 trial version and see whether I can 
confirm the board information or David's.


--
Greetings,

Harald



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Thomas Fernandez]

Hello Harald,

On Mon, 6 Jun 2016 11:02:48 +0200 GMT (06-Jun-16, 16:02 +0700 GMT),
Harald Faber wrote:

> Up to now there are two options to be able to send mails via client again:

> 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For
> me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95
> Eur for the pro version (both plus taxes)

Are you saying the problem goes away if TB! 6.6 or higher is used?

That means that the problem has already been solved by Ritlabs. Kindly
confirm.

-- 

Cheers,
Thomas.

http://thomas.fernandez.hat-gar-keine-homepage.de/

Message reply created with The Bat! 7.1.18.3 (BETA)
under Windows 10.0 Build 10586 



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Marck Pearlstone]

Dear David,

@06-Jun-2016, 1:06  +  (06-Jun 12:11 here) David [F] in
mid:em2c338905-d69c-476d-8309-2ae31b6203c2@david-npc said:  

... 

F> I don't understand all this authentication. Nothing has changed at my 
F> end.

It  is crystal clear that something fundamental was changed at the 1&1
server  end that stops TB authentication from working. I see that they
have 2 named SMTP servers:

auth.smtp.1and1.co.uk
smtp.1and1.co.uk

Which are you using?


-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! 
v7.1.18.10 (BETA) on Windows 10.0.10586 

'

pgp9_68GviUtE.pgp
Description: PGP signature

Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: unable to send messages - actual information

[Harald Faber]

Hi all,

I have found the following thread in a German TheBat board:

https://www.batboard.net/index.php/Thread/13294-TB-4-2-44-2-kann-pl%C3%B6tzlich-keine-Mails-mehr-versenden-1-1-gmx/

The trouble might have to do with SPF which has been introduced for 
1und1, gmx, web.de:


http://www.heise.de/newsticker/meldung/United-Internet-verschaerft-Spam-Bekaempfung-3225281.html 
(German)



Up to now there are two options to be able to send mails via client again:

1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For 
me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95 
Eur for the pro version (both plus taxes)


2. Use a different Email-client like Thunderbird which costs 0 Eur.

I have not decided yet what I will do. As I use Voyager, I'd need to 
upgrade my pro version for almost 40 Euro which also *might* solve my 
other issue with TheBat crashing with "TMail message released before its 
use". OTOH if that crash does not get fixed, it would be a 40 Eur for a 
single "bugfix", because the current version I have, 5.x, does all I 
need and want concerning functionality. I think I will take a look at 
Thunderbird and all its functions and plugins whether they can compete 
with TheBat concerning filters, address books, postbox inspector and 
templates.


And it would make a possible switch from Windows to Linux definitely 
more attractive, or does Ritlabs plan to release a Mac or Linux version?





Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html