Re[2]: Refund Claim
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Mahlzeit Arjan, Friday, September 3, 2004, 1:02:01 AM: As for what Ritlabs said they would do feature wise in TB! it depends if it was a true contract or just features they are planning on adding/fixing. AdG Well, in a purely technical sense Ritlabs did indeed keep its AdG promise. A lot of bugs _were_ fixed (numerous others were AdG introduced), IMAP _was_ implemented and v2 _does_ have a New AdG Filtering System (albeit in a beta version which turned out to AdG be in fact a v3 pre beta). AdG So, anyone who wishes to use a v2 with IMAP and NFS can do so. At AdG least beta/6 (buggy as it may be) should still be freely available AdG at Ritlab's site. Implementing features means to me that they are not just built in, no matter if they work properly but they are built in and usable for the customer in the expected way. Means they're fully functional and as bugfree as possible. Promising features for one version, selling that version with just alpha-character features and releasing a new version that only differs from the old with some bugfixes and the mentioned - now usable - features, which means an additional charge even for customers who already paid for this features... Sorry, but this seems to me like deceptive business acts... Mike - -- Erwerbsregel #7 Halte immer Deine Ohren offen. GnuPG fingerprint 5481 4C57 FCFE 7953 777B B8CD 58AC B95E DBBA CE86 -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.5 (MingW32) iD8DBQFBODqsWKy5Xtu6zoYRAnylAKCjTQM+sEm1jP6xaf+TgqC1b8KN8ACgl7Ta XjR4AbRmlhuWyLLmGV8CazI= =YDOe -END PGP SIGNATURE- Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: Refund Claim
Hello St, Wednesday, September 1, 2004, 12:54:13 PM, you wrote: SMN St: I just filled out a Refund Claim form over at element5. SMN MP: Based on what? SMN Well, like someone else said: To get bugs fixed now (in SMN software you paid for) you have to get the next version, SMN and I should add: and pay for it once more. SMN I don't want to go into details, but they didn't deliver SMN what they promised. I can understand you do not like RitLabs' decision. That being said, I must say that as far as the law is concerned, you won't get far with this argument. Sorry. -- Best Wishes, Mark using The Bat! 2.12.03 Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: Refund Claim
Hello John, Wednesday, September 1, 2004, 1:17:18 PM, you wrote: That being said, I must say that as far as the law is concerned, you won't get far with this argument. Sorry. JP Depends what country he is in. Well, to start with, fill me in on the Australian situation. How much time (after buying things or services) does a consumer have to claim a refund? 1 year (would be very generous), a month, 10 days? And, is there really a basis for granting such a request? Does he have a written contract in which is stated that specified bugs would be solved? -- Best Wishes, Mark using The Bat! 2.12.03 Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
