Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:  #23150   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by dmr):

 * cc: dmr (added)


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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:  #23150   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by intrigeri):

 * cc: intrigeri (added)


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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:  #23150   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by tokotoko):

 * cc: fdsfgs@… (added)


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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:  #23150   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by cypherpunks):

 FWIW this is the relevant noscript.net forum post:
 https://forums.informaction.com/viewtopic.php?f=10=23273

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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:  #23150   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by linda):

 * parent:   => #23150


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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by linda):

 Replying to [comment:3 cypherpunks]:
 > Thanks Arthur for bringing this important usability issue to note!

 Agreed! I think that we should definitely work on making this one
 intuitive click and one reload.

 > For me, I always use the NoScript icon >> "Blocked Objects" >>
 "Temporarily allow *@https://www.youtube.com;. This requires only 1 click
 and enables both audio+video (whereas with click-to-play one has to
 individually allow video and audio).

 I didn't know that video and audio had to be enabled separately. :(

 > However for non-technical persons this isn't obvious at first sight.
 Fixing this will involve having to change NoScript's UX so that a
 "Temporarily allow videos and audio from www.youtube.com" shows up that
 the user can easily understand and toggle to meet his needs.

 This is a good idea. A "make things work for me" button on a page is what
 people want more than "only allow audio, only allow video." We (the tor
 browser team and the ux team) are thinking of better security toggles to
 give the user, and we'll definitely take this into consideration.

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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by cypherpunks):

 Thanks Arthur for bringing this important usability issue to note!

 For me, I always use the NoScript icon >> "Blocked Objects" >>
 "Temporarily allow *@https://www.youtube.com;. This requires only 1 click
 and enables both audio+video (whereas with click-to-play one has to
 individually allow video and audio).

 However for non-technical persons this isn't obvious at first sight.
 Fixing this will involve having to change NoScript's UX so that a
 "Temporarily allow videos and audio from www.youtube.com" shows up that
 the user can easily understand and toggle to meet his needs.

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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Description changed by arthuredelstein:

Old description:

> Right now click-to-play of videos is quite cumbersome and has poor
> usability. For example on youtube, this is what I observe on Medium
> Security.
>
> * On first page load, no video or audio is visible -- the video box is
> gray. A "musical notes" icon appears in the middle of the video box, and
> an "orbiting dots" indicator seems to indicate some problem loading.
> After a few seconds the video box goes black and it says "an error
> occured." Then after another few seconds the "musical notes" icon
> reappears.
>
> * If I click on the "musical notes" icon, then a confirmation box
> appears, that says "Temporarily allow ... [URLs and codec gibberish]". If
> I click OK, then the whole page reloads. Again I get a gray video box
> with orbiting dots. This time there is a film canister icon in the middle
> of the dots.
>
> * If I click on the film canister it says, "Temporarily allow [URL and
> more codec gibberish]". again I click OK, the page reloads and the video
> finally plays.
>
> So here, click-to-play required two clicks and two reloads (plus
> confirmation clicks). Ideally it should require only one reload. The
> option to click to play the video should be much more clear (it should
> probably have the text "Click to Play"). If there is a confirmation
> prompt, then it should clearly explain to that video/audio is about to be
> loaded, and what the security concerns are.

New description:

 Right now click-to-play of videos is quite cumbersome and has poor
 usability. For example on youtube, this is what I observe on Medium
 Security.

 * On first page load, no video or audio is visible -- the video box is
 gray. A "musical notes" icon appears in the middle of the video box, and
 an "orbiting dots" indicator seems to indicate some problem loading. After
 a few seconds the video box goes black and it says "an error occured."
 Then after another few seconds the "musical notes" icon reappears.

 * If I click on the "musical notes" icon, then a confirmation box appears,
 that says "Temporarily allow ... [URLs and codec gibberish]". If I click
 OK, then the whole page reloads. Again I get a gray video box with
 orbiting dots. This time there is a film canister icon in the middle of
 the dots.

 * If I click on the film canister it says, "Temporarily allow [URL and
 more codec gibberish]". again I click OK, the page reloads and the video
 finally plays.

 So here, click-to-play required two clicks and two reloads (plus
 confirmation clicks). Ideally it should require only one reload. The
 option to click to play the video should be much more clear (it should
 probably have the text "Click to Play"). The click-to-play button
 shouldn't disappear when the youtube page tries to re-load the video. If a
 confirmation prompt is to be shown, then it should clearly explain to the
 user that video/audio is about to be loaded, and what the security
 concerns are.

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Re: [tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  tbb-usability, tbb-security, ux- |  Actual Points:
  team   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by arthuredelstein):

 * keywords:  tbb-usability, tbb-security => tbb-usability, tbb-security,
 ux-team


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[tor-bugs] #22985 [Applications/Tor Browser]: Can we simplify and clarify click-to-play of audio/video?

[Tor Bug Tracker & Wiki]

#22985: Can we simplify and clarify click-to-play of audio/video?
-+-
 Reporter:  arthuredelstein  |  Owner:  tbb-team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor |Version:
  Browser|   Keywords:  tbb-usability, tbb-
 Severity:  Normal   |  security
Actual Points:   |  Parent ID:
   Points:   |   Reviewer:
  Sponsor:   |
-+-
 Right now click-to-play of videos is quite cumbersome and has poor
 usability. For example on youtube, this is what I observe on Medium
 Security.

 * On first page load, no video or audio is visible -- the video box is
 gray. A "musical notes" icon appears in the middle of the video box, and
 an "orbiting dots" indicator seems to indicate some problem loading. After
 a few seconds the video box goes black and it says "an error occured."
 Then after another few seconds the "musical notes" icon reappears.

 * If I click on the "musical notes" icon, then a confirmation box appears,
 that says "Temporarily allow ... [URLs and codec gibberish]". If I click
 OK, then the whole page reloads. Again I get a gray video box with
 orbiting dots. This time there is a film canister icon in the middle of
 the dots.

 * If I click on the film canister it says, "Temporarily allow [URL and
 more codec gibberish]". again I click OK, the page reloads and the video
 finally plays.

 So here, click-to-play required two clicks and two reloads (plus
 confirmation clicks). Ideally it should require only one reload. The
 option to click to play the video should be much more clear (it should
 probably have the text "Click to Play"). If there is a confirmation
 prompt, then it should clearly explain to that video/audio is about to be
 loaded, and what the security concerns are.

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