Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  closed
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:  fixed
 Keywords:  ux-team, TorBrowserTeam201808  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:  Sponsor9
---+--
Changes (by pili):

 * sponsor:   => Sponsor9


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  closed
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:  fixed
 Keywords:  ux-team, TorBrowserTeam201808  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--
Changes (by gk):

 * status:  needs_information => closed
 * resolution:   => fixed


Comment:

 I think we are done here as this got implemented in #26962, closing.

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+---
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:
   |  needs_information
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201808  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+---

Comment (by antonela):

 Hey yes!

 Ideally, the user flow should looks like:

 0 - Tor Browser launches the onboarding.
 1 - Once in the Circuit Card, the user clicks at the CTA [Learn More / Try
 it now! / Visit an .onion].
 3 - A New tab opens, and the walkthrough appears.
 4 - User goes through step1, step2, step3.
 5 - User stays on the .onion or gets back to `about:tor` [onboarding
 closed].

 We discussed two options to run/launch this helper for new features. One
 of them included a fake onion, and we don't want to fake the flow >
 https://marvelapp.com/3djhfhh/screen/46325148

 Instead, I made a prototype with a real .onion to show the user flow. I
 think we can use tpo's onion there >
 https://marvelapp.com/3djhfhh/screen/46324625

 Remember that I'm following Firefox's one here, so that you may find
 source files somewhere.
 ​https://www.mozilla.org/en-US/firefox/59.0.2/tracking-
 protection/start/?step=1

 Let me know what do you think and if anything else is needed!

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+---
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:
   |  needs_information
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201808  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+---
Changes (by mcs):

 * status:  new => needs_information


Comment:

 The implementation of this is being tracked in #26962.

 Antonela, does https://marvelapp.com/3djhfhh contain the final design for
 circuit display onboarding? I found that URL in ticket:25695#comment:8.

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--

Comment (by antonela):

 Thank you Ali!

 Replying to [comment:11 alison]:
 > Thanks for this copy Anto. Suggested edits below:
 >
 > Replying to [comment:10 antonela]:
 > > Suggested copy for this step through feature onboarding:
 > >
 > > Step 1
 > > Title: How circuits works?
 >
 > How do circuits work?
 >
 > > Description: Tor periodically creates virtual circuits through the Tor
 network. Once inside a Tor network, circuits allow you to browse
 encrypted.
 >
 > Should we give a little bit more of an explanation here, after "through
 the Tor network" say "Circuits are made up of randomly-assigned relays,
 which are computers configured to forward Tor traffic" might be a little
 too wordy, but that sentence right there answers a good portion of user
 questions about relays/circuits.
 >
 >
 > Also it should be "inside the Tor network" in the second sentence.
 >
 > >
 > > Step 2
 > > Title: Circuit Display
 > > Description: This diagram shows you how the circuit is running. If you
 have any trouble trying to reach a website, then you can load a new
 circuit.
 > >
 > > Step 3
 > > Title: Do you need a new circuit?
 > > Description: If the exit relay you are using is unable to connect to
 the website you require, or is not loading it properly, then you can load
 a new circuit.
 >
 > I would remove the part about "if the exit relay you are using is" and
 replace it with "If you are not able to connect to the website you're
 trying to visit, or is not loading properly, then you should try loading a
 new circuit" because the user might be like "how do I know if it's my exit
 that's the problem?"
 >
 >
 > Thanks for all your work on this!!
 >
 > Alison
 >
 >
 >
 > >
 > >
 > > Is there anything else missing in this ticket that blocks us to move
 it to development?
 > >

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--

Comment (by antonela):

 Hi! The prototype accepts clicks here :)

 https://marvelapp.com/3djhfhh/screen/41642983

 As we discussed before, this is based on

 https://www.mozilla.org/en-US/firefox/59.0.2/tracking-
 protection/start/?step=1


 Replying to [comment:12 mcs]:
 > I am trying to understand how the pieces of this fit together. Are "Step
 1" "Step 2" and "Step 3" included in one of the Marvel mockups? (Maybe I
 just don't know how to get to those steps).
 >
 > Also, did we decide which of the three about:tor banner approaches we
 are going to use (large banner at top, small banner at top, banner at
 bottom)?

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--

Comment (by mcs):

 I am trying to understand how the pieces of this fit together. Are "Step
 1" "Step 2" and "Step 3" included in one of the Marvel mockups? (Maybe I
 just don't know how to get to those steps).

 Also, did we decide which of the three about:tor banner approaches we are
 going to use (large banner at top, small banner at top, banner at bottom)?

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--

Comment (by alison):

 Thanks for this copy Anto. Suggested edits below:

 Replying to [comment:10 antonela]:
 > Suggested copy for this step through feature onboarding:
 >
 > Step 1
 > Title: How circuits works?

 How do circuits work?

 > Description: Tor periodically creates virtual circuits through the Tor
 network. Once inside a Tor network, circuits allow you to browse
 encrypted.

 Should we give a little bit more of an explanation here, after "through
 the Tor network" say "Circuits are made up of randomly-assigned relays,
 which are computers configured to forward Tor traffic" might be a little
 too wordy, but that sentence right there answers a good portion of user
 questions about relays/circuits.


 Also it should be "inside the Tor network" in the second sentence.

 >
 > Step 2
 > Title: Circuit Display
 > Description: This diagram shows you how the circuit is running. If you
 have any trouble trying to reach a website, then you can load a new
 circuit.
 >
 > Step 3
 > Title: Do you need a new circuit?
 > Description: If the exit relay you are using is unable to connect to the
 website you require, or is not loading it properly, then you can load a
 new circuit.

 I would remove the part about "if the exit relay you are using is" and
 replace it with "If you are not able to connect to the website you're
 trying to visit, or is not loading properly, then you should try loading a
 new circuit" because the user might be like "how do I know if it's my exit
 that's the problem?"


 Thanks for all your work on this!!

 Alison



 >
 >
 > Is there anything else missing in this ticket that blocks us to move it
 to development?
 >

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--

Comment (by antonela):

 Suggested copy for this step through feature onboarding:

 Step 1
 Title: How circuits works?
 Description: Tor periodically creates virtual circuits through the Tor
 network. Once inside a Tor network, circuits allow you to browse
 encrypted.

 Step 2
 Title: Circuit Display
 Description: This diagram shows you how the circuit is running. If you
 have any trouble trying to reach a website, then you can load a new
 circuit.

 Step 3
 Title: Do you need a new circuit?
 Description: If the exit relay you are using is unable to connect to the
 website you require, or is not loading it properly, then you can load a
 new circuit.


 Is there anything else missing in this ticket that blocks us to move it to
 development?

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  Very High  |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201806  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--
Changes (by gk):

 * priority:  High => Very High


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
---+--
 Reporter:  gk |  Owner:  tbb-team
 Type:  defect | Status:  new
 Priority:  High   |  Milestone:
Component:  Applications/Tor Browser   |Version:
 Severity:  Normal | Resolution:
 Keywords:  ux-team, TorBrowserTeam201805  |  Actual Points:
Parent ID: | Points:
 Reviewer: |Sponsor:
---+--
Changes (by gk):

 * keywords:  ux-team => ux-team, TorBrowserTeam201805
 * priority:  Medium => High
 * parent:  #24309 =>


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--
Changes (by gk):

 * cc: arthuredelstein (added)


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--
Changes (by sukhbir):

 * cc: sukhbir (added)


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--
Changes (by antonela):

 * cc: tor@… (added)


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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--

Comment (by antonela):

 Hi! The UX team have been working on this ticket.

 Since [about:toris about:tor is] going to be taken in your roadmaps later
 than circuits, we are sharing a proposal that doesn't modify anything
 existent on our [currentabout:torpage current about:torpage].

 You can try the flow here https://marvelapp.com/59a164g/screen/37879856

 A successful user flow looks like this:

 0) User finds a top banner at [about:torpage about:tor page]
 1) User clicks the main CTA [Try Now]
 2) A new tab with the TPO onion service opens
 3) User clicks [i]

 Also, we made a mockup of a similar idea but using a smaller banner:
 You can see here https://marvelapp.com/59a164g/screen/37879878

 Another option could use a small full-page banner at the bottom like
 current [new:tabon new:tab on] Firefox.
 You can see a mockup here https://marvelapp.com/59a164g/screen/37879882

 Some considerations that apply to all options:

  * Learn More link should open a new tab with the related documentation.
  * Banners should be able to be closed/dismissed.

 All the copy text is up to review and right now is just a draft.

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--

Comment (by gk):

 Replying to [comment:1 cypherpunks]:
 > Seems like a duplicate or child ticket of this one:
 https://trac.torproject.org/projects/tor/ticket/23489#comment:1

 No, it's not a duplicate as #23489 is much broader in scope than this
 ticket. Let's keep it as a child to #24309 as well as it is bound to that
 task which is very likely get done earlier anyway. And it is not sure
 whether `about:tor` changes are the only ones we want assuming we want any
 at all for this ticket.

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Re: [tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #24309| Points:
 Reviewer:|Sponsor:
--+--

Comment (by cypherpunks):

 Seems like a duplicate or child ticket of this one:
 https://trac.torproject.org/projects/tor/ticket/23489#comment:1

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[tor-bugs] #24918 [Applications/Tor Browser]: Help users finding the new circuit display

[Tor Bug Tracker & Wiki]

#24918: Help users finding the new circuit display
--+--
 Reporter:  gk|  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal|   Keywords:  ux-team
Actual Points:|  Parent ID:  #24309
   Points:|   Reviewer:
  Sponsor:|
--+--
 We plan to improve and move the circuit display in #24309. In order to
 help the users getting accustomed to this change we need to implement some
 guidance into Tor Browser. The work for that both UX and coding-wise is
 tracked in this bug.

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