Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  closed
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:  worksforme
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+
Changes (by gk):

 * status:  needs_information => closed
 * resolution:   => worksforme


Comment:

 I guess this is fixed.

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by mcs):

 Replying to [comment:9 gk]:
 > But that's not what seems to have happened in this (and other) cases
 (see: comment:2):
 > {{{
 > Definitely did not try to use one of the pilot versions so don't think
 this is it.
 > }}}

 Sorry; I missed that important detail.
 I am not sure what is causing this problem for 6.0.5 users who have not
 opened 6.5a3.

 Maybe someone who still has this situation would be willing to enable Tor
 Launcher debugging. This can be done by editing ~/Library/Application
 Support/TorBrowser-Data/*.default/prefs.js using a text editor and adding
 these two lines:
  user_pref("extensions.torlauncher.loglevel", 0);
  user_pref("extensions.torlauncher.logmethod", 0);
 Then starting the browser from a shell like so:
  /Applications/TorBrowser.app/Contents/MacOS/firefox
 might provide some interesting `TorLauncher INFO` and `TorLauncher DBUG`
 output.

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 grobin: could you try the things in comment:8 and help us tracking your
 issue down?

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:7 mcs]:
 > Replying to [comment:4 gk]:
 > > mcs/brade: FWIW: it seems to me we have more than one user reporting
 this kind of problem. I wonder what is going on given that we did not
 change anything control port related in the stable release...
 >
 > This problem occurs because once TB 6.5a3 is opened, the alpha versions
 of Torbutton and Tor Launcher are copied into the user's profile. If that
 same profile is used when they later switch back to TB 6.0.x, the
 extensions are not downgraded. This means that the alpha extensions are
 used with our stable release, which is not ideal.

 But that's not what seems to have happened in this (and other) cases (see:
 comment:2):
 {{{
 Definitely did not try to use one of the pilot versions so don't think
 this is it.
 }}}

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by mcs):

 Replying to [comment:6 gk]:
 > Wait you mean looking for "TorBrowser-Data" on your whole computer shows
 nothing? But it should because otherwise you can't start the Tor Browser
 on your desktop either.

 I do not think Apple's Spotlight search will find folders that are in
 ~/Library/Application Support. Here is a way to go there directly without
 using Terminal:
  In Finder, choose `Go | Go to folder...` (or press Shift+Cmd+G). Then
 type `~/Library/Application Support/TorBrowser-Data` when prompted. If the
 TorBrowser-Data folder exists, its contents will be displayed.

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by mcs):

 Replying to [comment:4 gk]:
 > mcs/brade: FWIW: it seems to me we have more than one user reporting
 this kind of problem. I wonder what is going on given that we did not
 change anything control port related in the stable release...

 This problem occurs because once TB 6.5a3 is opened, the alpha versions of
 Torbutton and Tor Launcher are copied into the user's profile. If that
 same profile is used when they later switch back to TB 6.0.x, the
 extensions are not downgraded. This means that the alpha extensions are
 used with our stable release, which is not ideal.

 If this is important to fix, we have a couple of options:
 1. Modify the browser code that copies extensions from the distribution
 directory into the user's profile to downgrade them.
 2. User a different profile path for alpha so that profiles are never
 shared.

 However, my leaning right now is to just mention this is the alpha release
 notes. Maybe:
  "On OSX, if you plan to use both browsers please do not install the alpha
 Tor Browser in the same location as the stable one (including in the
 Applications folder). Doing so will cause your browser profile and Tor
 data to be shared between stable and alpha, which is not a supported
 configuration."

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:5 grobin]:
 > Thanks a lot for your help! Have tried looking in other places, done
 searches for this folder name in the whole computer but nothing comes
 up... No problem though, really, I'll just store the app somewhere else :)
 >
 > Thanks again, cheers

 Wait you mean looking for "TorBrowser-Data" on your whole computer shows
 nothing? But it should because otherwise you can't start the Tor Browser
 on your desktop either.

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by grobin):

 Thanks a lot for your help! Have tried looking in other places, done
 searches for this folder name in the whole computer but nothing comes
 up... No problem though, really, I'll just store the app somewhere else :)

 Thanks again, cheers

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 mcs/brade: FWIW: it seems to me we have more than one user reporting this
 kind of problem. I wonder what is going on given that we did not change
 anything control port related in the stable release...

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 It seems to me you are looking in the wrong directory (I am not an OSX
 user, though). There should be a `TorBrowser-Data` folder in your home
 folder (not in MacintoshHD) under `Library/Application\ Support`. I guess
 your home folder should be a clickable thing in your Finder. Otherwise if
 you are opening a terminal you should be there. :)

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by grobin):

 Thanks for the feedback.

 Definitely did not try to use one of the pilot versions so don't think
 this is it.

 Reading the comments on the other ticket, I tried re-installing Tor on the
 desktop rather than in applications and it worked fine, so I guess you're
 right and I just need to delete the profile folder. Issue is, I'm not
 managing to find it... What file names or suffixes would be in it that I
 could just do a search in the user library for?

 Cheers!

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Re: [tor-bugs] #20300 [Applications/Tor Browser]: Unable to launch Tor browser

[Tor Bug Tracker & Wiki]

#20300: Unable to launch Tor browser
--+---
 Reporter:  grobin|  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---
Changes (by gk):

 * status:  new => needs_information
 * cc: mcs, brade (added)
 * component:  - Select a component => Applications/Tor Browser


Comment:

 Did you try by chance the 6.5a3 for OS X lately? Then that would explain
 your problem (see: comment:15:ticket:20210). If not, could you try saving
 your profile folder somewhere (for additional debugging/data recovery
 etc.) and delete it after you closed your Tor Browser? Then restarting
 should give you a fresh new start and chances are that it is working
 again.

 Where your profile folder is depends on where you installed Tor Browser.
 If you have put it into `/Applications` then your user data should be in
 `~/Library/Application\ Support`. Otherwise the `TorBrowser-Data` folder
 is stored side-by-side with your Tor Browser.

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