Public bug reported:
Ubuntu 18.04.3 LTS
The sound works until I plug the headphones and then it never works again, even
without them.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
Uname: Linux 5.3.6-050306-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: daniela 2692 F.... pulseaudio
/dev/snd/pcmC0D0c: daniela 2692 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 17 11:03:37 2019
InstallationDate: Installed on 2019-09-18 (28 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1426 F.... pulseaudio
daniela 2692 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [ZenBook UX534FT_UX534FT, Realtek ALC294, Black Headphone Out, Left] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX534FT.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX534FT
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX534FT.204:bd06/10/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX534FT_UX534FT:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX534FT:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX534FT_UX534FT
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1848476
Title:
[ZenBook UX534FT_UX534FT, Realtek ALC294, Black Headphone Out, Left]
No sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
Ubuntu 18.04.3 LTS
The sound works until I plug the headphones and then it never works again,
even without them.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
Uname: Linux 5.3.6-050306-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: daniela 2692 F.... pulseaudio
/dev/snd/pcmC0D0c: daniela 2692 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 17 11:03:37 2019
InstallationDate: Installed on 2019-09-18 (28 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1426 F.... pulseaudio
daniela 2692 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [ZenBook UX534FT_UX534FT, Realtek ALC294, Black Headphone Out, Left]
No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX534FT.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX534FT
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX534FT.204:bd06/10/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX534FT_UX534FT:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX534FT:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX534FT_UX534FT
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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