[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
An update: testing some more, I can confirm that there were improvements on volume, now it is definetely louder: if it weren't the buzzing effect on the sound, I could say it was fixed. On the other hand, the louder it gets the more noticeable the distortion became. Oh, and I noticed that both of the new kernels are throwing some acpi related errors on boot and on shutdown. I didn't really look that much about them online - so I don't really know if they are serious or not - but as far as I can tell, everything else that was working on the laptop remains so. I redownloaded and reinstalled the 5.5.2 and saw some errors related to Nvidia drivers on install as well. But as I'm runnnig it with integrated graphics, I can't say if there's problem awaiting me as soon as I jump to the dedicated graphics. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
I sure did, running both new kernels didn't fix it. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G0
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Just updated to 5.5.2 and got the same results -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Updated the kernel to the 5.4 as suggested and it didn't make any difference: sound through headphone jack still is low and heavily distorted. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-X
[Touch-packages] [Bug 1851518] Re: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound on internal speakers, very very quiet on headphones
I have a very similar issue with another Samsung laptop: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1851518 Title: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound on internal speakers, very very quiet on headphones Status in alsa-driver package in Ubuntu: New Bug description: I've been googling this issue for 10's of hours and tried many things. Relase of Ubuntu: 19.10 Expected outcome: Music plays on the internal speakers and headphones. Actual outcome: I can barely hear audio using headphones with volume turned up to 150%. Absolutely nothing comes out of the speakers. (The speakers sound great under Windows 10.) Complete alsa-info output is attached, but here are some snippets: !!DMI Information !!--- Manufacturer: SAMSUNG ELECTRONICS CO., LTD. Product Name: 950SBE/951SBE Product Version: P06RES Firmware Version: P06RES.075.190529.SP Board Vendor: SAMSUNG ELECTRONICS CO., LTD. Board Name:NP950SBE-K01US !!Kernel Information !!-- Kernel release:5.3.0-19-generic Operating System: GNU/Linux Architecture: x86_64 Processor: x86_64 SMP Enabled: Yes !!ALSA Version !! Driver version: k5.3.0-19-generic Library version:1.1.9 Utilities version: 1.1.9 !!Loaded ALSA modules !!--- snd_hda_intel !!Sound Servers on this system !! Pulseaudio: Installed - Yes (/usr/bin/pulseaudio) Running - Yes !!Soundcards recognised by ALSA !!- 0 [PCH]: HDA-Intel - HDA Intel PCH HDA Intel PCH at 0x604b118000 irq 177 !!PCI Soundcards installed in the system !!-- 00:1f.3 Multimedia audio controller: Intel Corporation Cannon Point-LP High Definition Audio Controller (rev 11) !!Advanced information - PCI Vendor/Device/Subsystem ID's !!--- 00:1f.3 0401: 8086:9dc8 (rev 11) DeviceName: Onboard - Sound !!HDA-Intel Codec information !!--- --startcollapse-- Codec: Realtek ALC298 Address: 0 AFG Function Id: 0x1 (unsol 1) Vendor Id: 0x10ec0298 Subsystem Id: 0x144dc812 Revision Id: 0x100103 No Modem Function Group found Default PCM: rates [0x60]: 44100 48000 bits [0xe]: 16 20 24 formats [0x1]: PCM Default Amp-In caps: N/A Default Amp-Out caps: N/A State of AFG node 0x01: Power states: D0 D1 D2 D3 D3cold CLKSTOP EPSS Power: setting=D0, actual=D0 GPIO: io=8, o=0, i=0, unsolicited=1, wake=0 IO[0]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[1]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[2]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[3]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[4]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[5]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[6]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[7]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 Node 0x02 [Audio Output] wcaps 0x41d: Stereo Amp-Out Control: name="Headphone Playback Volume", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Device: name="ALC298 Analog", type="Audio", device=0 Amp-Out caps: ofs=0x7f, nsteps=0x7f, stepsize=0x01, mute=0 Amp-Out vals: [0x00 0x00] Converter: stream=1, channel=0 PCM: rates [0x60]: 44100 48000 bits [0xe]: 16 20 24 formats [0x1]: PCM Power states: D0 D1 D2 D3 EPSS Power: setting=D0, actual=D0 Node 0x03 [Audio Output] wcaps 0x41d: Stereo Amp-Out Control: name="Speaker Playback Volume", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Amp-Out caps: ofs=0x7f, nsteps=0x7f, stepsize=0x01, mute=0 Amp-Out vals: [0x7f 0x7f] Converter: stream=1, channel=0 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: martin 1383 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Wed Nov 6 06:20:08 2019 InstallationDate: Installed on 2019-11-03 (3 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Sympt
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
I don't know if my problem is related specifically to the Realtek AC256 codec. In any case, it seems FreeBSD folk fixed a while back the same issue: no headphone output through some patches related to this codec on some Dell models. https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=219350 https://github.com/trueos/trueos/pull/279 https://reviews.freebsd.org/D19017 ** Bug watch added: bugs.freebsd.org/bugzilla/ #219350 https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=219350 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x8
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Just to give more insight about this, I just tried a live USB with 18.04.03 and the results are similar: the sound is extremely low, but with no distortion whatsoever. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.boar
[Touch-packages] [Bug 1850702] UdevDb.txt
apport information ** Attachment added: "UdevDb.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301636/+files/UdevDb.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.boar
[Touch-packages] [Bug 1850702] WifiSyslog.txt
apport information ** Attachment added: "WifiSyslog.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301637/+files/WifiSyslog.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Tried the apport-collect command, but it fails because it says it didn't found linux and alsa-driver packages. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTR
[Touch-packages] [Bug 1850702] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301630/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name:
[Touch-packages] [Bug 1850702] ProcCpuinfo.txt
apport information ** Attachment added: "ProcCpuinfo.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301629/+files/ProcCpuinfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301615/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name:
[Touch-packages] [Bug 1850702] RfKill.txt
apport information ** Attachment added: "RfKill.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301620/+files/RfKill.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.boar
[Touch-packages] [Bug 1850702] PulseList.txt
apport information ** Attachment added: "PulseList.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301619/+files/PulseList.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR d
[Touch-packages] [Bug 1850702] RfKill.txt
apport information ** Attachment added: "RfKill.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301635/+files/RfKill.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.boar
[Touch-packages] [Bug 1850702] ProcModules.txt
apport information ** Attachment added: "ProcModules.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301633/+files/ProcModules.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] ProcEnviron.txt
apport information ** Attachment added: "ProcEnviron.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301631/+files/ProcEnviron.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] PulseList.txt
apport information ** Attachment added: "PulseList.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301634/+files/PulseList.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR d
[Touch-packages] [Bug 1850702] ProcInterrupts.txt
apport information ** Attachment added: "ProcInterrupts.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301632/+files/ProcInterrupts.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE
[Touch-packages] [Bug 1850702] Lspci.txt
apport information ** Attachment added: "Lspci.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301627/+files/Lspci.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.
[Touch-packages] [Bug 1850702] Lsusb.txt
apport information ** Attachment added: "Lsusb.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301628/+files/Lsusb.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.
[Touch-packages] [Bug 1850702] IwConfig.txt
apport information ** Attachment added: "IwConfig.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301626/+files/IwConfig.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi
[Touch-packages] [Bug 1850702] UdevDb.txt
apport information ** Attachment added: "UdevDb.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301621/+files/UdevDb.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.boar
[Touch-packages] [Bug 1850702] CRDA.txt
apport information ** Attachment added: "CRDA.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301624/+files/CRDA.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.ve
[Touch-packages] [Bug 1850702] CurrentDmesg.txt
apport information ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301625/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1
[Touch-packages] [Bug 1850702] AlsaInfo.txt
apport information ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301623/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi
[Touch-packages] [Bug 1850702] WifiSyslog.txt
apport information ** Attachment added: "WifiSyslog.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301622/+files/WifiSyslog.txt ** Description changed: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.1 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: filipe 1294 F pulseaudio + CurrentDesktop: KDE + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-10-29 (1 days ago) + InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-19-generic N/A + linux-backports-modules-5.3.0-19-generic N/A + linux-firmware1.183.1 + Tags: eoan + Uname: Linux 5.3.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 06/10/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: P02REZ.040.190610.FL + dmi.board.asset.tag: No Asset Tag + dmi.board.name: NP760XBE-XW1BR + dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.chassis.version: N/A + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSC
[Touch-packages] [Bug 1850702] ProcInterrupts.txt
apport information ** Attachment added: "ProcInterrupts.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301617/+files/ProcInterrupts.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE
[Touch-packages] [Bug 1850702] ProcModules.txt
apport information ** Attachment added: "ProcModules.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301618/+files/ProcModules.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] ProcEnviron.txt
apport information ** Attachment added: "ProcEnviron.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301616/+files/ProcEnviron.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] ProcCpuinfo.txt
apport information ** Attachment added: "ProcCpuinfo.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301614/+files/ProcCpuinfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] IwConfig.txt
apport information ** Attachment added: "IwConfig.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301611/+files/IwConfig.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi
[Touch-packages] [Bug 1850702] Lsusb.txt
apport information ** Attachment added: "Lsusb.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301613/+files/Lsusb.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.
[Touch-packages] [Bug 1850702] CurrentDmesg.txt
apport information ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301610/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1
[Touch-packages] [Bug 1850702] Lspci.txt
apport information ** Attachment added: "Lspci.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301612/+files/Lspci.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.
[Touch-packages] [Bug 1850702] CRDA.txt
apport information ** Attachment added: "CRDA.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301609/+files/CRDA.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.ve
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
apport information ** Tags added: apport-collected ** Description changed: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.1 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: filipe 1294 F pulseaudio + CurrentDesktop: KDE + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-10-29 (1 days ago) + InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-19-generic N/A + linux-backports-modules-5.3.0-19-generic N/A + linux-firmware1.183.1 + Tags: eoan + Uname: Linux 5.3.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 06/10/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: P02REZ.040.190610.FL + dmi.board.asset.tag: No Asset Tag + dmi.board.name: NP760XBE-XW1BR + dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.chassis.version: N/A + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: + dmi.product.family: Notebook 7 Series + dmi.product.name: 760XBE + dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ + dmi.product.version: P02REZ + dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301608/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Yes, I'm on a dual-boot setup. I think it's also worth mentioning that I've tried Manjaro and experienced the same problems. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: New Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted
First of all, thanks for replying! I did this already when I noticed the problem a couple days ago with my main pair and with some gaming gear to no avail. But, since you asked, I did it again with all the wired headphones I could find around, even some crappy cellphone headphones and the results are the same: extremely low sound and heavily distorted. I even tried with a P2 cable extender and the problem remains, I'm 100% sure that it isn't my headphones. Also tried all those headphones and cable extender on Windows and everything works fine. (all of them work perfectly on other devices running Android, on my PS4 through the DualShock jack and with my smart TV) It's important to point out that I know of at least another user of this machine facing the same issue. He posted about HDMI output problems - that I can confirm on my laptop as well - on the Linux Mint (link down below) forums and I got in touch with him, so I don't think that this has something to do with the physical connection, specially since the distortion goes away for a bit if you delete the /.config/pulse directory. I didn't file a bug report about the HDMI output because it isn't as important as the headphone output for my workflow. https://forums.linuxmint.com/viewtopic.php?f=49&t=303303 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted Status in alsa-driver package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack]No sound output with headphones
** Summary changed: - No sound output with headphones + [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack]No sound output with headphones -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack]No sound output with headphones Status in alsa-driver package in Ubuntu: New Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] [NEW] No sound output with headphones
Public bug reported: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: alsa-driver amd64 eoan ** Attachment added: "alsa-info.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301496/+files/alsa-info.txt ** Package changed: ubuntu-release-upgrader (Ubuntu) => alsa-driver (Ubuntu) ** Description changed: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but - the sound remains very low. + the sound remains very low. After some time, the buzzing effect comes + back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: No sound output with headphones Status in alsa-driver package in Ubuntu: New Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1834566] Re: Samsung Notebook 9 Pro - Internal Speaker Playback problem - HDA Intel - Realtek ALC298
Here to also report that this issue persists on a newer Samsung laptop. The model in question is the Notebook 7 Force NP760XBE(Style S51 Pro on some countries) running 19.10. In my case, the speakers work fine, though. The problem only manifests itself through headphones: very faint and distorted sound. I've reported it everywhere support-wise and posted it as a question here, on Launchpad: https://answers.launchpad.net/ubuntu/+question/685478 My alsa-info output file could be found here: http://alsa- project.org/db/?f=f7aa21f8fde284a2b2eb1d08524b6eb67d45bdfb -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1834566 Title: Samsung Notebook 9 Pro - Internal Speaker Playback problem - HDA Intel - Realtek ALC298 Status in alsa-driver package in Ubuntu: Confirmed Bug description: Unable to get system speakers working running 19.04. At max volume, sound is barely perceptible through headphones. Pavucontrol shows sounds is present, but no amount of adjustments makes a difference. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8 Uname: Linux 5.0.0-20-generic x86_64 ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: robert 3355 F pulseaudio CurrentDesktop: KDE Date: Fri Jun 28 00:44:13 2019 InstallationDate: Installed on 2019-06-05 (22 days ago) InstallationMedia: Kubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Digital Out, HDMI Symptom_Type: None of the above Title: [930MBE, Intel Kabylake HDMI, Digital Out, HDMI] Playback problem UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/25/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02AHK.029.190425.PS dmi.board.asset.tag: No Asset Tag dmi.board.name: NP930MBE-K04US dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9872A0S-C01-G001-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 31 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02AHK.029.190425.PS:bd04/25/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn930MBE:pvrP02AHK:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP930MBE-K04US:rvrSGL9872A0S-C01-G001-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A: dmi.product.family: Notebook 9 Series dmi.product.name: 930MBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PAHK dmi.product.version: P02AHK dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1834566/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
