[Touch-packages] [Bug 1562636] Re: battery percentage drops suddenly from 10% to 1%

[Thomas Meyssonnier]

At this time (OTA-11-20160524.1), the bug still persists.
Battery stayed fixed at 10% for hours, then dropped suddenly (the unit powered 
off before I could plug it, which takes less than 5 seconds usually).
I also have instances of the phone consuming its battery overnight, when it 
should be sleeping. Although maybe this is another issue.

A phone that can't be relied on will be difficult to accept by the
public, so could someone please look into this ?

Thanks, TM

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Title:
  battery percentage drops suddenly from 10% to 1%

Status in upower package in Ubuntu:
  New

Bug description:
  The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
  This has happened twice in a row already, and probably will systematically.
  Battery warning means I need to plug in instantly to avoid shutdown.
  There seems to be no way to calibrate battery measurements, or set a 
different warning level.
  I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
  Thanks,
  TM

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: upower 0.99.2-2
  Uname: Linux 3.4.67 armv7l
  ApportVersion: 2.17.2-0ubuntu1.3touch1
  Architecture: armhf
  CurrentDesktop: Unity
  Date: Mon Mar 28 01:20:15 2016
  InstallationDate: Installed on 2016-02-17 (39 days ago)
  InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
  SourcePackage: upower
  UpgradeStatus: No upgrade log present (probably fresh install)

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Happened again, this time with webbrowser.
App freezes, is still reacheable from launcher and still alive, but no 
response.
Here is freeze.log (ps + initctl list) and unity8.log. Time is about 5mins 
before this message.

Le mercredi 1 juin 2016 09:32:17 CEST, Michał Sawicz 
 a écrit :
> When anyone encounters this again, please post the output of:
> 
> $ ps aux | grep -i 
> 
> Where app_name is part of the frozen app.
> 
> Please also attach ~/.cache/upstart/unity8.log
> 
> ** Changed in: unity8 (Ubuntu)
>Status: New => Incomplete
> 
> ** Changed in: canonical-devices-system-image
>Status: Confirmed => Incomplete
> 


** Attachment added: "freeze.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4682458/+files/freeze.log

** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4682459/+files/unity8.log

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Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  In Progress
Status in unity8 package in Ubuntu:
  In Progress

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] Launcher thinking app is running still when it'sdead

[Thomas Meyssonnier]

Thanks for the explanation, it sound quite right.
However, the combination of the two makes things worse, and it's probably 
what makes me react.
I guess I'm going to check the current bugs for Dekko as soon as I have the 
time, seeing as it seems to be the real problem in my case.

Thanks, keep up the good work !
TM


Le jeudi 9 juin 2016 06:14:14 CEST, Michael Zanetti 
 a écrit :
> Thomas, it seems you are mixing two different things. One is apps that
> are crashing, the other is the Launcher (left side panel) not noticing
> that the app is gone after it crashed. the above linked branch fixes the
> issue in the launcher. When that lands (probably with OTA-12) the
> launcher will notice when an app is gone and update its state
> accordingly.
> 
> The other issue, that some apps are crashing in some cases, are
> different and should be reported separately for each application that is
> crashing.
>

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https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  In Progress
Status in unity8 package in Ubuntu:
  In Progress

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] Launcher thinking app is running still when it'sdead

[Thomas Meyssonnier]

I just got a freeze from Navigator, so it still happens in current stable 
(OTA-11).

Can't give the details because I have no idea of the application name 
(Ubuntu Touch doesn't give much information about the underlying system, 
sounds like a bad idea seeing as it's still beta, for what I've seen).

Should I go on reporting or is this bug fixed in the future, and should be 
marked as such ?

Le mercredi 8 juin 2016 00:08:28 CEST, Michael Zanetti 
 a écrit :
> This has been fixed as part of ~mzanetti/unity8/alerting-pips
> 
> Should land in rc-proposed soonish
> 
> ** Branch linked: lp:~mzanetti/unity8/alerting-pips
> 
> ** Changed in: unity8 (Ubuntu)
>Status: Triaged => In Progress
> 
> ** Changed in: canonical-devices-system-image
>Status: Triaged => In Progress
>

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https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  In Progress
Status in unity8 package in Ubuntu:
  In Progress

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] Launcher thinking app is running still when it'sdead

[Thomas Meyssonnier]

Here, it freezed again, and then disappeared.
I quickly got a log of initctl list and then ps aux, but for ps the process 
terminated before I wrote it to file (it did show up at first).

Here is the log, with corresponding crash log and unity8.log.

Application seemed to resume without restarting when started from apps 
scope.

But Michael's answer sounds satisfying, maybe we should drop this for now, 
hoping it gets merged backwards for stable users like me.

Thanks,
TM


Le mercredi 8 juin 2016 00:08:28 CEST, Michael Zanetti 
 a écrit :
> This has been fixed as part of ~mzanetti/unity8/alerting-pips
> 
> Should land in rc-proposed soonish
> 
> ** Branch linked: lp:~mzanetti/unity8/alerting-pips
> 
> ** Changed in: unity8 (Ubuntu)
>Status: Triaged => In Progress
> 
> ** Changed in: canonical-devices-system-image
>Status: Triaged => In Progress
> 


** Attachment added: "dekko.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4679319/+files/dekko.log

** Attachment added: 
"_opt_click.ubuntu.com_dekko.dekkoproject_0.6.205_lib_arm-linux-gnueabihf_bin_dekko.32011.crash"
   
https://bugs.launchpad.net/bugs/1584348/+attachment/4679320/+files/_opt_click.ubuntu.com_dekko.dekkoproject_0.6.205_lib_arm-linux-gnueabihf_bin_dekko.32011.crash

** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4679321/+files/unity8.log

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https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  In Progress
Status in unity8 package in Ubuntu:
  In Progress

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
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Re: [Touch-packages] [Bug 1584348] Launcher thinking app is running still when it'sdead

[Thomas Meyssonnier]

It just happened again, and it seems very weird:
- app disappears completely (not visible in ps or initctl list, but no 
crash log either)
- launcher thinks it's active, but clicking has no effect
- clicking in apps view gets it back immediately (I'm not sure it needs to 
restart, have to pay more attention at that point next time); ps and 
initctl list then find it, and still no crash log

???

Le mardi 7 juin 2016 23:23:57 CEST, Michał Sawicz 
 a écrit :
> ** Summary changed:
> 
> - app blocked after suspend
> + Launcher thinking app is running still when it's dead
> 
> ** Changed in: canonical-devices-system-image
>Status: Incomplete => Triaged
> 
> ** Changed in: unity8 (Ubuntu)
>Status: Incomplete => Triaged
> 
> ** Changed in: canonical-devices-system-image
>Importance: Undecided => High
> 
> ** Changed in: unity8 (Ubuntu)
>Importance: Undecided => High
> 
> ** Changed in: unity8 (Ubuntu)
>  Assignee: (unassigned) => Michael Zanetti (mzanetti)
> 
> ** Changed in: canonical-devices-system-image
> Milestone: None => backlog
>

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https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  Triaged
Status in unity8 package in Ubuntu:
  Triaged

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Sorry, I was sick recently and didn't reply to mail.
No crash files left, the only ones from dekko are from today, while I was 
sleeping so I couldn't describe what happened.

I was talking about an application (only dekko so far) disappearing from 
views (right swipe), also from initctl list, and still marked as active in 
Launcher (left swipe), though clicking had no result. I had to kill it in 
launcher and restart it. No idea how the apps scope would have behaved, I 
hadn't thought of that.

It happened twice in a few days but now it doesn't seem to be happening 
again. As I said I haven't been too much on mail these days, so maybe it's 
going to occur again sometime, I'll post the info then if I can.

Le samedi 4 juin 2016 09:16:47 CEST, Michał Sawicz 
 a écrit :
> Are there related .crash files in /var/crash? You may want to clear that
> dir and see what happens the next time you get this issue.
>

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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  Triaged
Status in unity8 package in Ubuntu:
  Triaged

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

It just happened again and the stated line returns nothing.
Didn't think to ps|grep but I guess the app wasn't running at all.
Attaching unity8.log.

Le vendredi 3 juin 2016 10:15:31 CEST, Michał Sawicz 
 a écrit :
> I think what you described is that the launcher thought the app was
> still running, but it wasn't, in fact?
> 
> It would be good to find out if the process was actually running, and
> what it state was in:
> 
> $ initctl list | grep dekko
> 


** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4676468/+files/unity8.log

-- 
You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Unfortunately the phone ran out of battery and shut down while I was 
sleeping (it happens sometimes) so today initctl list has forgotten about 
that specific instance (if I get things right).
Would that still be in a log file somwhere, by any chance ?

Also, possibly it's an altogether different issue, maybe it won't happen 
again and maybe it's specific to dekko.

Le vendredi 3 juin 2016 10:15:31 CEST, Michał Sawicz 
 a écrit :
> I think what you described is that the launcher thought the app was
> still running, but it wasn't, in fact?
> 
> It would be good to find out if the process was actually running, and
> what it state was in:
> 
> $ initctl list | grep dekko
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Hi,

I just upgraded to OTA-11 and it seems to get worse.
I was surprised so I didn't think to ps|grep at first but here is the unity 
log.

What happened was that Dekko freezed (I think), was still running according 
to Launcher but wouldn't focus if selected and not visible with right 
swipe. I had to kill it with long press in Launcher and then restart.

I'll try to get the right PID next time, but if the misbehaviour shows up 
in unity log it should be within 5mins before the end.

Thanks,
TM

Le mercredi 1 juin 2016 09:32:17 CEST, Michał Sawicz 
 a écrit :
> When anyone encounters this again, please post the output of:
> 
> $ ps aux | grep -i 
> 
> Where app_name is part of the frozen app.
> 
> Please also attach ~/.cache/upstart/unity8.log
> 
> ** Changed in: unity8 (Ubuntu)
>Status: New => Incomplete
> 
> ** Changed in: canonical-devices-system-image
>Status: Confirmed => Incomplete
> 


** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4675597/+files/unity8.log

-- 
You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

As far as I'm concerned, I'm talking about real freezes when I need to kill 
and restart manually.
I also noticed apps being blurry and restarting spontaneously and took it 
as a feature of the system; though it might be better if they would save 
their status and restart where they were, but that's quite another matter.

Le mercredi 1 juin 2016 11:41:36 CEST, Michael Zanetti 
 a écrit :
> Also please note that there are 2 different cases described in this
> report:
> 
> a) The app freezes completely and never returns <- this is a bug
> b) The app appears frozen and blurry for a couple of seconds 
> and then restarts <- this is expected (OOM killer)
> 
> Try to distinguish between those two when adding more detail to this
> bug.
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1562636] Re: battery percentage drops suddenly from 10% to 1%

[Thomas Meyssonnier]

Seems better now (OTA-10.1-20160408.4), percentage behaves correcly between 10 
and 5. I don't need to drop everything to find my charger, thanks !
TM

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https://bugs.launchpad.net/bugs/1562636

Title:
  battery percentage drops suddenly from 10% to 1%

Status in upower package in Ubuntu:
  New

Bug description:
  The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
  This has happened twice in a row already, and probably will systematically.
  Battery warning means I need to plug in instantly to avoid shutdown.
  There seems to be no way to calibrate battery measurements, or set a 
different warning level.
  I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
  Thanks,
  TM

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: upower 0.99.2-2
  Uname: Linux 3.4.67 armv7l
  ApportVersion: 2.17.2-0ubuntu1.3touch1
  Architecture: armhf
  CurrentDesktop: Unity
  Date: Mon Mar 28 01:20:15 2016
  InstallationDate: Installed on 2016-02-17 (39 days ago)
  InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
  SourcePackage: upower
  UpgradeStatus: No upgrade log present (probably fresh install)

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[Touch-packages] [Bug 1562636] Re: battery percentage drops suddenly from 10% to 1%

[Thomas Meyssonnier]

It seems to be getting worse after current stable update (Ubuntu 31), battery 
refused to load beyond 58%, probably because voltage was above charging voltage.
It really seems like power driver is taking relative units for absolute, or 
making some strange kind of calculation towards charge/discharge level based on 
measurment statistics.
Right now it resumed charging after switching to another power source, and some 
persuasion. I have no idea what's going on at low level seeing as the battery 
indicator looks like it's yielding arbitrary numbers (though it does rise when 
charging and fall when discharging).
Shouldn't we be giving a relative index, or possibly measuring percentage by 
comparing this index with minimum and maximum values? Is that already what 
we're doing?
Anyways, thanks for any help on reading the battery indicator. Seeing as Ubuntu 
phones ship with non-replaceable batteries, the least would be not to kill them 
within a month.

Thanks for your work (and I guess it's hard to predict physics),
TM

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https://bugs.launchpad.net/bugs/1562636

Title:
  battery percentage drops suddenly from 10% to 1%

Status in upower package in Ubuntu:
  New

Bug description:
  The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
  This has happened twice in a row already, and probably will systematically.
  Battery warning means I need to plug in instantly to avoid shutdown.
  There seems to be no way to calibrate battery measurements, or set a 
different warning level.
  I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
  Thanks,
  TM

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: upower 0.99.2-2
  Uname: Linux 3.4.67 armv7l
  ApportVersion: 2.17.2-0ubuntu1.3touch1
  Architecture: armhf
  CurrentDesktop: Unity
  Date: Mon Mar 28 01:20:15 2016
  InstallationDate: Installed on 2016-02-17 (39 days ago)
  InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
  SourcePackage: upower
  UpgradeStatus: No upgrade log present (probably fresh install)

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[Touch-packages] [Bug 1562636] Re: battery percentage drops suddenly from 10% to 1%

[Thomas Meyssonnier]

Update:
It only seems to happen when phone stays plugged for some time (4h) after end 
of charge.
 Then it stays for a while at 100%, and drops suddenly from 10%.
Problem disappears if phone is unplugged within 2h after full charge.
So maybe a calibration problem, but possibly without solution due to changing 
battery parameters (voltage for energy, etc...).

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https://bugs.launchpad.net/bugs/1562636

Title:
  battery percentage drops suddenly from 10% to 1%

Status in upower package in Ubuntu:
  New

Bug description:
  The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
  This has happened twice in a row already, and probably will systematically.
  Battery warning means I need to plug in instantly to avoid shutdown.
  There seems to be no way to calibrate battery measurements, or set a 
different warning level.
  I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
  Thanks,
  TM

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: upower 0.99.2-2
  Uname: Linux 3.4.67 armv7l
  ApportVersion: 2.17.2-0ubuntu1.3touch1
  Architecture: armhf
  CurrentDesktop: Unity
  Date: Mon Mar 28 01:20:15 2016
  InstallationDate: Installed on 2016-02-17 (39 days ago)
  InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
  SourcePackage: upower
  UpgradeStatus: No upgrade log present (probably fresh install)

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[Touch-packages] [Bug 1562636] [NEW] battery percentage drops suddenly from 10% to 1%

[Thomas Meyssonnier]

Public bug reported:

The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
This has happened twice in a row already, and probably will systematically.
Battery warning means I need to plug in instantly to avoid shutdown.
There seems to be no way to calibrate battery measurements, or set a different 
warning level.
I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
Thanks,
TM

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: upower 0.99.2-2
Uname: Linux 3.4.67 armv7l
ApportVersion: 2.17.2-0ubuntu1.3touch1
Architecture: armhf
CurrentDesktop: Unity
Date: Mon Mar 28 01:20:15 2016
InstallationDate: Installed on 2016-02-17 (39 days ago)
InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
SourcePackage: upower
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: upower (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug armhf vivid

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Touch seeded packages, which is subscribed to upower in Ubuntu.
https://bugs.launchpad.net/bugs/1562636

Title:
  battery percentage drops suddenly from 10% to 1%

Status in upower package in Ubuntu:
  New

Bug description:
  The battery percentage drops from 10% to 1% and probably less in about a 
minute, even with phone locked and inactive.
  This has happened twice in a row already, and probably will systematically.
  Battery warning means I need to plug in instantly to avoid shutdown.
  There seems to be no way to calibrate battery measurements, or set a 
different warning level.
  I have no idea where to get log history for battery level, but I'll do it if 
someone gives me directions.
  Thanks,
  TM

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: upower 0.99.2-2
  Uname: Linux 3.4.67 armv7l
  ApportVersion: 2.17.2-0ubuntu1.3touch1
  Architecture: armhf
  CurrentDesktop: Unity
  Date: Mon Mar 28 01:20:15 2016
  InstallationDate: Installed on 2016-02-17 (39 days ago)
  InstallationMedia: Ubuntu 15.04 - armhf (20160217-111536)
  SourcePackage: upower
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/upower/+bug/1562636/+subscriptions

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