Hi,

I seem to have same problem with bluetooth headset Plantronics Backbeat pro2: 
A2DP works fine, media keys work. But when switching to HSF/HFP, no playback 
and no audio from mic. 
Headset seems to switch the mode (something in the Noice cancellation audibly 
changes) when switching between A2DP and HSP/HFP profile; on occasions the 
headset "reboots" when changing mode as mentioned in the previous comment.

In
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1768625/comments/3
it was suggested this could be due to missing Headset profile, but on
this device both Headset and Handsfree profile are available.

Device E4:22:A5:XX:XX:XX (public)
        Name: PLT BB PRO 2
        Alias: PLT BB PRO 2
        Class: 0x00240404
        Icon: audio-card
        Paired: yes
        Trusted: yes
        Blocked: no
        Connected: yes
        LegacyPairing: no
        UUID: Headset                   (00001108-0000-1000-8000-00805f9b34fb)
        UUID: Audio Sink                (0000110b-0000-1000-8000-00805f9b34fb)
        UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
        UUID: Advanced Audio Distribu.. (0000110d-0000-1000-8000-00805f9b34fb)
        UUID: A/V Remote Control        (0000110e-0000-1000-8000-00805f9b34fb)
        UUID: Handsfree                 (0000111e-0000-1000-8000-00805f9b34fb)
        UUID: PnP Information           (00001200-0000-1000-8000-00805f9b34fb)
        Modalias: bluetooth:v0055p0113d0110

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Touch seeded packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1576559

Title:
  Refused to switch profile to headset_head_unit: Not connected

Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  I'm trying to connect a bluetooth-speaker-with-microphone (Mi
  Bluetooth Speaker) to Ubuntu. It works well as an A2DP sync, but can't
  use it as a headset with microphone.

  The device doesn't list in the "Input Devices" by default, and using
  the sound settings to change the profile of the device to HSP/HFP
  results in this log message:

  W: [pulseaudio] module-bluez5-device.c: Refused to switch profile to
  headset_head_unit: Not connected

  
  I'm running Ubuntu 16.04 LTS. I did an upgrade from Ubuntu 15.10.

  pulseaudio:
    Installed: 1:8.0-0ubuntu3

  bluez:
    Installed: 5.37-0ubuntu5

To manage notifications about this bug go to:
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