Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Happened again, this time with webbrowser.
App freezes, is still reacheable from launcher and still alive, but no 
response.
Here is freeze.log (ps + initctl list) and unity8.log. Time is about 5mins 
before this message.

Le mercredi 1 juin 2016 09:32:17 CEST, Michał Sawicz 
 a écrit :
> When anyone encounters this again, please post the output of:
> 
> $ ps aux | grep -i 
> 
> Where app_name is part of the frozen app.
> 
> Please also attach ~/.cache/upstart/unity8.log
> 
> ** Changed in: unity8 (Ubuntu)
>Status: New => Incomplete
> 
> ** Changed in: canonical-devices-system-image
>Status: Confirmed => Incomplete
> 


** Attachment added: "freeze.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4682458/+files/freeze.log

** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4682459/+files/unity8.log

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https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  In Progress
Status in unity8 package in Ubuntu:
  In Progress

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Sorry, I was sick recently and didn't reply to mail.
No crash files left, the only ones from dekko are from today, while I was 
sleeping so I couldn't describe what happened.

I was talking about an application (only dekko so far) disappearing from 
views (right swipe), also from initctl list, and still marked as active in 
Launcher (left swipe), though clicking had no result. I had to kill it in 
launcher and restart it. No idea how the apps scope would have behaved, I 
hadn't thought of that.

It happened twice in a few days but now it doesn't seem to be happening 
again. As I said I haven't been too much on mail these days, so maybe it's 
going to occur again sometime, I'll post the info then if I can.

Le samedi 4 juin 2016 09:16:47 CEST, Michał Sawicz 
 a écrit :
> Are there related .crash files in /var/crash? You may want to clear that
> dir and see what happens the next time you get this issue.
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  Launcher thinking app is running still when it's dead

Status in Canonical System Image:
  Triaged
Status in unity8 package in Ubuntu:
  Triaged

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1584348/+subscriptions

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

It just happened again and the stated line returns nothing.
Didn't think to ps|grep but I guess the app wasn't running at all.
Attaching unity8.log.

Le vendredi 3 juin 2016 10:15:31 CEST, Michał Sawicz 
 a écrit :
> I think what you described is that the launcher thought the app was
> still running, but it wasn't, in fact?
> 
> It would be good to find out if the process was actually running, and
> what it state was in:
> 
> $ initctl list | grep dekko
> 


** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4676468/+files/unity8.log

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1584348/+subscriptions

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Unfortunately the phone ran out of battery and shut down while I was 
sleeping (it happens sometimes) so today initctl list has forgotten about 
that specific instance (if I get things right).
Would that still be in a log file somwhere, by any chance ?

Also, possibly it's an altogether different issue, maybe it won't happen 
again and maybe it's specific to dekko.

Le vendredi 3 juin 2016 10:15:31 CEST, Michał Sawicz 
 a écrit :
> I think what you described is that the launcher thought the app was
> still running, but it wasn't, in fact?
> 
> It would be good to find out if the process was actually running, and
> what it state was in:
> 
> $ initctl list | grep dekko
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1584348/+subscriptions

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

Hi,

I just upgraded to OTA-11 and it seems to get worse.
I was surprised so I didn't think to ps|grep at first but here is the unity 
log.

What happened was that Dekko freezed (I think), was still running according 
to Launcher but wouldn't focus if selected and not visible with right 
swipe. I had to kill it with long press in Launcher and then restart.

I'll try to get the right PID next time, but if the misbehaviour shows up 
in unity log it should be within 5mins before the end.

Thanks,
TM

Le mercredi 1 juin 2016 09:32:17 CEST, Michał Sawicz 
 a écrit :
> When anyone encounters this again, please post the output of:
> 
> $ ps aux | grep -i 
> 
> Where app_name is part of the frozen app.
> 
> Please also attach ~/.cache/upstart/unity8.log
> 
> ** Changed in: unity8 (Ubuntu)
>Status: New => Incomplete
> 
> ** Changed in: canonical-devices-system-image
>Status: Confirmed => Incomplete
> 


** Attachment added: "unity8.log"
   https://bugs.launchpad.net/bugs/1584348/+attachment/4675597/+files/unity8.log

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1584348/+subscriptions

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Re: [Touch-packages] [Bug 1584348] app blocked after suspend

[Thomas Meyssonnier]

As far as I'm concerned, I'm talking about real freezes when I need to kill 
and restart manually.
I also noticed apps being blurry and restarting spontaneously and took it 
as a feature of the system; though it might be better if they would save 
their status and restart where they were, but that's quite another matter.

Le mercredi 1 juin 2016 11:41:36 CEST, Michael Zanetti 
 a écrit :
> Also please note that there are 2 different cases described in this
> report:
> 
> a) The app freezes completely and never returns <- this is a bug
> b) The app appears frozen and blurry for a couple of seconds 
> and then restarts <- this is expected (OOM killer)
> 
> Try to distinguish between those two when adding more detail to this
> bug.
>

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to unity8 in Ubuntu.
https://bugs.launchpad.net/bugs/1584348

Title:
  app blocked after suspend

Status in Canonical System Image:
  Incomplete
Status in unity8 package in Ubuntu:
  Incomplete

Bug description:
  When you let an app opened after a while (about hours) and after that you try 
to work with it the app sometimes does not respond.
  I saw it with a lot of apps (camera, dialer, facebook, telegram, webbrowser...

  Atached you'll find a video where you can see me trying to use camera
  app without any result.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1584348/+subscriptions

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