[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Can you please attach your /var/log/syslog file? Thanks. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Hello Till, here the output of lpstat -p: printer ML-191x-252x-Series disabled since Sa 25 Jun 2016 19:58:33 CEST - Unplugged or turned off" Please find the error_log attached. Regards, Chris ** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+attachment/4696557/+files/error_log -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
So can you post the output of lpstat -p then? And can you also attach an error_log during which you have manually enabled the printer and the printer got automatically disabled? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Well, thats's exactly my problem: The printer queue toggles its state to "Stopped" / "Disabled" within about 10 seconds of me having manually re- enabled it. I did print a job here -- or at least I *tried* printing a PDF. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Unfortunately, your error_log is not capturing the execution of a job. Is your print queue enabled and accepting jobs? Please attach an error_log which contains the execution of a job which did not print for you. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Good morning, here you are! ** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+attachment/4690436/+files/error_log -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Now with the printer detected and set up but not printing I would need error_log again. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Hiya Till, thanks for your help so far. In the process of checking my PC according to the link you provided I figured out why my machine behaved in such an erratic way. My Sophos AV scanner blocked printer detection; after I deactivated Sophos the printer installed perfectly fine. You need the Samsung ULD to install the printer under Ubuntu. Printing is still not possible -- I verified the symptoms on a different PC. Here is the output you requested. Cheers, Chris ** Attachment added: "usb_printer.log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+attachment/4690243/+files/usb_printer.log -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Please go to https://wiki.ubuntu.com/DebuggingPrintingProblems and follow the instructions of the section "Printer detection"/"USB printer" and post the results here. Also run the command sudo lsusb -vvv 2>&1 | tee lsusb-vvv.log in a terminal and attach the output file. Do not compress any files and do not pack them together. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Good morning Till, my bad! I totally forgot to mention that although the lsusb command sees my USB printer as "Bus 002 Device 010: ID 04e8:3297 Samsung Electronics Co., Ltd ML-191x/ML-252x Laser Printer" the printer config tool won't detect it. Out of about thirty shots my printer got recognized / installed two times by plug-and-play but the result was the same as avbove: No printing, the printer got deactivated within seconds. I got so frustrated after spending a few hours of fiddling around and googling I tried a shot in the dark by using the lpd option -- and went on to print my airline tickets on a Windows machine ;) About using Samsung software: Some time in the process I downloaded the Samsung Unified Linux Driver (ULD) and installed it following their docs hoping that might fix it but it didn't... So: No USB Samsung printer detection and if the printer gets detected no printing -- this is valid for both scenarios (with or without the Samsung ULD). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
I see that you access the printer through the URI lpd://localhost meaning that an LPD server (port 515) must be on your local machine. Are you running some daemon on your machine to access the printer via a proprietary communication protocol? Some software you got somehow from Samsung (download or a CD supplied with the printer)? You should try two possibilities: 1. If you use software from Samsung, use it completely, not use only the communication daemon (if there is one) but also the PPD files supplied by Samsung. 2. If you want to use the software supplied with Ubuntu Linux, run system-config-printer (printer tool reachable from the System Settings) and click "Add printer" at the top. Then a dialog appears in which available printers are detected, first the local (USB, parallel, ...) ones and after around 10 or 15 seconds the network printers (note that your printer must be connected and turned on during this process). Select your printer and then proceed through the wizard. Please check andf try, especially (2). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Hiya Till, here's the logged info you requested; hope you find it useful. Cheers, Chris ** Attachment added: "error.log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+attachment/4689886/+files/error.log -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1584367] Re: Samsung printer automatically diabled; cannot print
Please follow the instructions of the "CUPS error_log" section on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks. ** Changed in: gutenprint (Ubuntu) Status: New => Incomplete ** Package changed: gutenprint (Ubuntu) => cups (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1584367 Title: Samsung printer automatically diabled; cannot print Status in cups package in Ubuntu: Incomplete Bug description: Samsung ML-1660 laser printer is found and installed, but cannot print as it is automatically disabled. CUPS error log is filled with the following: E [21/May/2016:10:55:13 -0600] [cups-deviced] PID 26623 (gutenprint52+usb) stopped with status 1! This behaviour is new in Xenial, it worked fine in Trusty. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1584367/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
