[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-11-12 Thread Kai-Heng Feng
** No longer affects: pulseaudio (Ubuntu)

** No longer affects: alsa-driver (Ubuntu)

** No longer affects: dell-sputnik

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in linux package in Ubuntu:
  In Progress

Bug description:
  === SRU Justification ===
  [Impact]
  XPS 13 9350/9360 has unbearlbe headphone noise after recent kernel
  updates.

  [Fix]
  Lock Headphone Mic Boost level to 1 as an workaround to solve the issue.

  [Test]
  Plug a headphone to audio jack, the noise is really bad.
  After applying the patch the noise is gone.

  [Regression Potenial]
  Low. This change only targets to 2 systems, so it has limited impact.

  === Original Bug Report ===
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  When headphones are plugged in, there is a clearly audible hiss (white
  noise). This is present as soon as the headphones are plugged in,
  whether 'headphones' or 'headset' are selected from the pop-up box.

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears.
  20.00, 20.00 cause a louder hiss and
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts.

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-11-12 Thread James
I observe this on my XPS 13 9360.  
As mentioned by others, the headphone hissing goes away when I mute the system 
or when I run "amixer -c0 sset 'Headphone Mic Boost' 10dB".  I created an even 
in /etc/acpi/events to call run this whenever headphones are inserted so that 
it persists after reboot.

Has anyone had luck advising Dell of the suspected hardware issue?

James

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  In Progress
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-31 Thread Esokrates
Indeed, I forgot to upgrade so I missed the issue. Now that I did I see
the hiss is indeed much louder. Thanks Kai for sending this upstream
already.

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  In Progress
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-17 Thread Daniel van Vugt
** Changed in: linux (Ubuntu)
   Status: Won't Fix => In Progress

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  In Progress
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-17 Thread Kai-Heng Feng
The fix is now in upstream. Please refer to the patch for justification:
https://git.kernel.org/pub/scm/linux/kernel/git/next/linux-next.git/commit/?id=1099f48457d06b816359fb43ac32a4a07e33219b

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-15 Thread Dig Digger
Like several of the most recent posters above I've had a 9360 for a
couple of years without any hiss problems. A few days ago I started
getting a pretty bad hiss thru headphones. Tried various headphones -
all have bad hiss. All are ok on other devices. Running 19.04. Something
has changed.

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
https://bugs.launchpad.net/dell-sputnik/+bug/1654448/+subscriptions

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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-14 Thread Esokrates
I've had this issue since 2017 all the time. As you can see in the
comments, Kai suggested that this is an hardware issue. He developed a
workaround for the kernel that I tested, however it made the general
output volume significantly lower, see #96, which is the reason this fix
was never shipped.

So it's really strange to me that you guys did not observe the issue
until now. Are you all having the 9360 model or a newer one?

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
https://bugs.launchpad.net/dell-sputnik/+bug/1654448/+subscriptions

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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-13 Thread LaurensV
Same issue as previous 3 reporters. All was fine until the latest
update(s), I now have the hiss back... Any idea on what might've
changed?

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-12 Thread Ionut Negru
The same happen with my XPS 13. Since a couple of days I have noticed
this annoying hiss. I use Ubuntu 19.04.

The workaround also fixes the issue for me (amixer -c 0 set 'Headphone
Mic Boost',0 1)

Regards

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-10-10 Thread Ed Saunders
I've recently just run into the same problem since recent updates, I've
had my XPS since October 2017 and am currently running Ubuntu 18.04.3.
No issues until last week. I think I may have selected "headset with
microphone" by accident once when inserting headphones without a
microphone, but no evidence that this was related; I just remember doing
it when I don't recall doing that before.

The initial workaround in this thread of updating "Headphone Mic Boost"
setting up one notch in alsamixer works for me, so I assume this is a
regression or was this never fixed?

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-09-08 Thread caoilte
Weird. I've had an XPS 9360 running ubuntu since November 2017. Last
week I picked up all the updates from August, rebooted and ran straight
into this bug with headphones that had previously been fine. I dual boot
into Windows and that is fine so it isn't a hardware problem.

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1654448] Re: Dell XPS 13 9350/9360 headphone audio hiss

2019-03-06 Thread Chris
Sure, Daniel, Kai-Heng. Please let me know what information you would
like added to bug 1809856 for the 9370. FYI, the fix

amixer -c 0 set 'Headphone Mic Boost',0 1

does not work on my laptop.

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Title:
  Dell XPS 13 9350/9360 headphone audio hiss

Status in Dell Sputnik:
  Confirmed
Status in alsa-driver package in Ubuntu:
  Confirmed
Status in linux package in Ubuntu:
  Won't Fix
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  Pertaining to 16.04 on a dell XPS 13 9360

  ii  alsa-base 1.0.25+dfsg-0ubuntu5

  Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.

  
  When headphones are plugged in, there is a clearly audible hiss (white 
noise). This is present as soon as the headphones are plugged in, whether 
'headphones' or 'headset' are selected from the pop-up box. 

  Using alsamixer to debug the issue reveals that it is related to
  "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If
  this is changed to:

  10.00, 10.00 (one notch up) the hiss disappears. 
  20.00, 20.00 cause a louder hiss and 
  30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. 

  When the headphones are removed and plugged back in the Headphone Mic
  Boost setting returns to dB gain 0 and the problem also returns.

  This (problem and workaround) has been reported in the wild:
  https://news.ycombinator.com/item?id=13050843 and
  
https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/
  for example

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