[Touch-packages] [Bug 1842624] Re: usb mouse not working

2019-09-04 Thread Daniel van Vugt
I can see three problems here:

1. The Lsusb.txt doesn't show any mouse connected (?)

2. The Xorg log suggests the connection to the mouse keeps getting lost:

   [95.924] (II) event12 - USB OPTICAL MOUSE : device removed

3. The kernel log also suggests the connection to the mouse keeps
getting lost:

   [  997.437000] usb 1-1.1: USB disconnect, device number 21

Please try:

(a) Unplugging and replugging the mouse.

(b) Avoid using external USB hubs. Plug the mouse into the computer
directly.

(c) A different USB mouse.


** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
   Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1842624

Title:
  usb mouse not working

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  usb mouse maker zerbonics connected with usb 
  optical mouse
  2 bottons and scroll wheel

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: xorg 1:7.7+19ubuntu7
  ProcVersionSignature: Ubuntu 4.15.0-58.64-generic 4.15.18
  Uname: Linux 4.15.0-58-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Sep  4 13:30:38 2019
  DistUpgraded: Fresh install
  DistroCodename: bionic
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics 
Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Dell 2nd Generation Core Processor Family Integrated Graphics 
Controller [1028:04b3]
  InstallationDate: Installed on 2019-09-02 (1 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  MachineType: Dell Inc. Vostro 3550
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_IN
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-58-generic 
root=UUID=d1abc721-1f40-4d57-9f5c-77039e696515 ro quiet splash vt.handoff=1
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/30/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0JK86R
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A09
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: 
dmi:bvnDellInc.:bvrA09:bd09/30/2011:svnDellInc.:pnVostro3550:pvrNotSpecified:rvnDellInc.:rn0JK86R:rvrA09:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Vostro 3550
  dmi.product.version: Not Specified
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.91-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
  version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20171229-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

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[Touch-packages] [Bug 1842624] Re: usb mouse not working

2019-09-04 Thread Chris Guiver
Thank you for taking the time to report this bug and helping to make
Ubuntu better.

You may find help with your problem in the support forum of your local
Ubuntu community http://loco.ubuntu.com/ or asking at
https://askubuntu.com or https://ubuntuforums.org, or for more support
options please look at https://discourse.ubuntu.com/t/community-
support/709

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1842624

Title:
  usb mouse not working

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  usb mouse maker zerbonics connected with usb 
  optical mouse
  2 bottons and scroll wheel

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: xorg 1:7.7+19ubuntu7
  ProcVersionSignature: Ubuntu 4.15.0-58.64-generic 4.15.18
  Uname: Linux 4.15.0-58-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Sep  4 13:30:38 2019
  DistUpgraded: Fresh install
  DistroCodename: bionic
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics 
Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Dell 2nd Generation Core Processor Family Integrated Graphics 
Controller [1028:04b3]
  InstallationDate: Installed on 2019-09-02 (1 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  MachineType: Dell Inc. Vostro 3550
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_IN
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-58-generic 
root=UUID=d1abc721-1f40-4d57-9f5c-77039e696515 ro quiet splash vt.handoff=1
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/30/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0JK86R
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A09
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: 
dmi:bvnDellInc.:bvrA09:bd09/30/2011:svnDellInc.:pnVostro3550:pvrNotSpecified:rvnDellInc.:rn0JK86R:rvrA09:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Vostro 3550
  dmi.product.version: Not Specified
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.91-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
  version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20171229-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

To manage notifications about this bug go to:
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