[Touch-packages] [Bug 1943340] Re: mouse detection

2021-09-12 Thread Daniel van Vugt
Also next time the problem happens, please immediately then run:

  journalctl -b0 > journal.txt

and attach the resulting text file here.


** Package changed: xorg (Ubuntu) => ubuntu

** Changed in: ubuntu
   Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1943340

Title:
  mouse detection

Status in Ubuntu:
  Incomplete

Bug description:
  My mouse suddenly stop working like it is freezing , it happens
  sometimes but when  i unplug it i plug it again it works but this is
  times it does not work at all

  information about mouse : wired through a USB , optical

  i recently deleted some packages through sudo apt autoremove command
  and here is the list : gir1.2-xkl-1.0:amd64 (5.4-4), python3-icu:amd64
  (2.4.2-0ubuntu3), libllvm9:amd64 (1:9.0.1-12), kpartx:amd64
  (0.8.3-1ubuntu2), libtimezonemap1:amd64 (0.4.6-2), python3-pam:amd64
  (0.4.2-13.2ubuntu8), kpartx-boot:amd64 (0.8.3-1ubuntu2),
  libdmraid1.0.0.rc16:amd64 (1.0.0.rc16-8ubuntu3),
  libfprint-2-tod1:amd64 (1:1.90.2+tod1-0ubuntu1~20.04.4), apt-
  clone:amd64 (0.4.1ubuntu3), libllvm11:amd64
  (1:11.0.0-2~ubuntu20.04.1), gir1.2-timezonemap-1.0:amd64 (0.4.6-2),
  rdate:amd64 (1:1.10-2), libdebian-installer4:amd64 (0.110ubuntu3),
  libtimezonemap-data:amd64 (0.4.6-2), dmraid:amd64
  (1.0.0.rc16-8ubuntu3), dctrl-tools:amd64 (2.24-3), archdetect-
  deb:amd64 (1.117ubuntu7), shim:amd64 (15.4-0ubuntu9)

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.10.0-1045.47-oem 5.10.46
  Uname: Linux 5.10.0-1045-oem x86_64
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Sep 11 18:17:47 2021
  DistUpgraded: Fresh install
  DistributionChannelDescriptor:
   # This is the distribution channel descriptor for the OEM CDs
   # For more information see 
http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-focal-amd64-20200502-85
  DistroCodename: focal
  DistroVariant: ubuntu
  GraphicsCard:
   Intel Corporation Device [8086:8a56] (rev 07) (prog-if 00 [VGA controller])
 Subsystem: Dell Device [1028:0a2b]
  InstallationDate: Installed on 2021-07-03 (70 days ago)
  InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 
20200502-05:58
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
   Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Dell Inc. Inspiron 3501
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1045-oem 
root=UUID=6bfa75e6-bfcd-4c46-9077-0c8135cf3912 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/13/2020
  dmi.bios.release: 1.1
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.1.0
  dmi.board.name: 0TW31C
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.1.0:bd10/13/2020:br1.1:svnDellInc.:pnInspiron3501:pvr:sku0A2B:rvnDellInc.:rn0TW31C:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 3501
  dmi.product.sku: 0A2B
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.105-3~20.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

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[Touch-packages] [Bug 1943340] Re: mouse detection

2021-09-12 Thread Daniel van Vugt
Thanks for the bug report.

When the mouse freezes, does the touchpad still work?

Also, please test a different USB port and a different mouse. We find in
almost every case with bug reports like this it is the peripheral that's
faulty rather than the software.

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1943340

Title:
  mouse detection

Status in Ubuntu:
  Incomplete

Bug description:
  My mouse suddenly stop working like it is freezing , it happens
  sometimes but when  i unplug it i plug it again it works but this is
  times it does not work at all

  information about mouse : wired through a USB , optical

  i recently deleted some packages through sudo apt autoremove command
  and here is the list : gir1.2-xkl-1.0:amd64 (5.4-4), python3-icu:amd64
  (2.4.2-0ubuntu3), libllvm9:amd64 (1:9.0.1-12), kpartx:amd64
  (0.8.3-1ubuntu2), libtimezonemap1:amd64 (0.4.6-2), python3-pam:amd64
  (0.4.2-13.2ubuntu8), kpartx-boot:amd64 (0.8.3-1ubuntu2),
  libdmraid1.0.0.rc16:amd64 (1.0.0.rc16-8ubuntu3),
  libfprint-2-tod1:amd64 (1:1.90.2+tod1-0ubuntu1~20.04.4), apt-
  clone:amd64 (0.4.1ubuntu3), libllvm11:amd64
  (1:11.0.0-2~ubuntu20.04.1), gir1.2-timezonemap-1.0:amd64 (0.4.6-2),
  rdate:amd64 (1:1.10-2), libdebian-installer4:amd64 (0.110ubuntu3),
  libtimezonemap-data:amd64 (0.4.6-2), dmraid:amd64
  (1.0.0.rc16-8ubuntu3), dctrl-tools:amd64 (2.24-3), archdetect-
  deb:amd64 (1.117ubuntu7), shim:amd64 (15.4-0ubuntu9)

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xorg 1:7.7+19ubuntu14
  ProcVersionSignature: Ubuntu 5.10.0-1045.47-oem 5.10.46
  Uname: Linux 5.10.0-1045-oem x86_64
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: skip
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Sep 11 18:17:47 2021
  DistUpgraded: Fresh install
  DistributionChannelDescriptor:
   # This is the distribution channel descriptor for the OEM CDs
   # For more information see 
http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-focal-amd64-20200502-85
  DistroCodename: focal
  DistroVariant: ubuntu
  GraphicsCard:
   Intel Corporation Device [8086:8a56] (rev 07) (prog-if 00 [VGA controller])
 Subsystem: Dell Device [1028:0a2b]
  InstallationDate: Installed on 2021-07-03 (70 days ago)
  InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 
20200502-05:58
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
   Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Dell Inc. Inspiron 3501
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1045-oem 
root=UUID=6bfa75e6-bfcd-4c46-9077-0c8135cf3912 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/13/2020
  dmi.bios.release: 1.1
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.1.0
  dmi.board.name: 0TW31C
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.1.0:bd10/13/2020:br1.1:svnDellInc.:pnInspiron3501:pvr:sku0A2B:rvnDellInc.:rn0TW31C:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 3501
  dmi.product.sku: 0A2B
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.105-3~20.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1~20.04.2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20200226-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

To manage notifications about this bug go to:
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More help   : https://help.launchpad.net/ListHelp