[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
2nd Additionally ... this is the error that I get in the console when launching the snap version ... I'm wondering if this particular document is trying to phone home or something ... Error registering document: GDBus.Error:org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents this sender from sending this message to this recipient; type="method_call", sender=":1.949" (uid=1000 pid=368136 comm="/snap/evince/1020/usr/bin/evince ./Galvanize_Stude" label="snap.evince.evince (enforce)") interface="org.gnome.evince.Daemon" member="RegisterDocument" error name="(unset)" requested_reply="0" destination="org.gnome.evince.Daemon" (bus) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
20.04.5 has evince 3.36.10. Opening a doc signed with docusign fails in this version of evince, but google chrome opens it fine. The error is "PDF document is damaged" don't know if this will help but there it is. If anyone wants the pdf causing the error, let me know. Addionally ... if this helps anyone ... # /usr/bin/evince --version GNOME Document Viewer 3.36.10 # sudo snap install evince # /snap/bin/evince --version GNOME Document Viewer 42.3 The snap version opens the PDF just fine, the apt version doesn't ... that is all ... -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
Did anyone reply? This bug affects many people. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
It's not right, basically it's the case described in https://wiki.ubuntu.com/Bugs/Responses#Fixed_in_Development_release_while_still_existing_in_a_previous_release. The report here is the first one we get about the issue and no other user marked itself as affected. If we had unlimited resources we would SRU every single fix but we don't so have to focus on important issues, it's not likely at this point that the problem will rank high enough to be worked on by us. It doesn't mean a fix can't be uploaded, it's opensource and a community project, if someone was wanting to do the work to figure out which commit fixed the problem and work on a stable update include it then finding a sponsor should be doable -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
@seb128 I am aware that this has been fixed in hirsuite, but it remains unfixed in focal. I am committed to staying on an LTS release. If this is not the right place to report this bug, could you please point me to how I can navigate the relevant backporting request process? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1944453] Re: PDF documents signed with DocuSign show the error message "The document contains no pages"
Thanks, trying using the example from https://sec.report/lux/doc/102081415.pdf the issue is fixed in hirsute ** Package changed: evince (Ubuntu) => poppler (Ubuntu) ** Changed in: poppler (Ubuntu) Importance: Undecided => High ** Changed in: poppler (Ubuntu) Status: New => Fix Released -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to poppler in Ubuntu. https://bugs.launchpad.net/bugs/1944453 Title: PDF documents signed with DocuSign show the error message "The document contains no pages" Status in poppler package in Ubuntu: Fix Released Bug description: Steps to reproduce: --- 1. Open a document signed with DocuSign Expected behaviour: --- Document opens fine Actual behaviour: --- Evince refuses to display the document, with the error message "The document contains no pages". If document is opened with `pdftotext`, the output is: ``` Syntax Error: Gen inside xref table too large (bigger than INT_MAX) Syntax Error: Invalid XRef entry 3 Syntax Error: Top-level pages object is wrong type (null) Command Line Error: Wrong page range given: the first page (1) can not be after the last page (0). ``` Other information --- This appears to be a bug in libpoppler, described at https://stackoverflow.com/questions/66636441/pdf2image-library- failing-to-read-pdf-signed-using-docusign and https://gitlab.freedesktop.org/poppler/poppler/-/issues/1014 . I believe that bumping the version of Poppler and/or Evince will solve the issue, though I have no way to test this as compiling from source is a significant undertaking. I do not have a public sample document that I could share, but examples of DocuSigned documents should be available online. Ubuntu version: 20.04 LTS (up to date) Evince version: 3.36.10 (official package) Poppler version: 0.86.1-0ubuntu1 (official package) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1944453/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
