Thanks Wally. You so rock.
This customer does have a support contract with an awful provider that does
very little, charges very much, and is the antithesis of responsive.
That's why they come to me. I don't have any official connections but can
usually get them some help within minutes vs. days. Unfortunately, the way
the VAR agreements are structured with U2, there's no way they can ever
escape the abuse they get from this vendor.
On Sat, Jan 19, 2013 at 4:01 PM, Wally Terhune
wrote:
> I doubt that your system non-responsiveness is related to UniData record
> locks. Not sure what you even mean by an 'overflowed lock table'.
>
> However, you can look at record locks with a non-documented engineering
> tool: glm_tool.
>
> First menu choice: 1: Show the Map of Locks might be useful.
> If you just want to see the number of locks held by each UniData process,
> select 4: More Options for Developer
> and then 1: transaction table (in this case 'transaction' refers to each
> udt process - listing udtnos counting from 0 instead of 1 (as you see in
> listuser output).
>
> Does this customer not have a support contract?
> Have they submitted a udtdiag dump to their support provider while the
> problem was occuring?
>
> regards,
>
>
> Wally Terhune
> U2 Support Architect
> Rocket Software
> Tel: (720) 475-8055
> Mobile: (303) 807-6222
> wterh...@rocketsoftware.com
> u2supp...@rocketsoftware.com
>
> From: u2-users-boun...@listserver.u2ug.org [
> u2-users-boun...@listserver.u2ug.org] on behalf of Kevin King
> [ke...@precisonline.com]
> Sent: Saturday, January 19, 2013 12:16 PM
> To: U2 Users List
> Subject: Re: [U2] Unidata 6.1.13/AIX 5.3 Stops Unexpectedly
>
> Usually we can still telnet into AIX. That's how I'm running the
> stopud/startud. This errpt command is new to me but thanks to everyone for
> that input; that should be very valuable.
>
> I still wish there was some way we could do a LIST.READU from AIX without
> having to login to udt, like listuser but for locks. I don't know if an
> overflowed lock table is even remotely related to the problem, but it would
> be nice to be able to check it without having to get to TCL.
>
> -K
>
> On Fri, Jan 18, 2013 at 10:49 AM, doug chanco
> wrote:
>
> > That was my question as well, do you telnet or ssh into the box? Once
> you
> > login su over to root and do
> >
> > errpt -aD
> >
> > this will give you short listing of all the errors aix has logged and
> > consolidates duplicate errors (see below for an example)
> >
> > LABEL: STOK_RCVRY_EXIT
> > Date/Time: Tue Dec 14 15:25:33
> > Type:TEMP
> > Resource Name: tok0
> > Description
> > PROBLEM RESOLVED
> > Detail Data
> > FILE NAME
> > line: 273 file: stok_wdt.c
> > SENSE DATA
> >
> > DEVICE ADDRESS
> > 0004 AC62 25F1
> >
> > My aix sysadmin days are way behind me but I am willing to bet that the
> > company has a aix support contract and you could contact them to help
> with
> > any errors found.
> >
> >
> > dougc
> >
> >
> >
> > -Original Message-
> > From: u2-users-boun...@listserver.u2ug.org
> > [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Wols Lists
> > Sent: Friday, January 18, 2013 12:33 PM
> > To: u2-users@listserver.u2ug.org
> > Subject: Re: [U2] Unidata 6.1.13/AIX 5.3 Stops Unexpectedly
> >
> > On 18/01/13 03:18, Kevin King wrote:
> > > Peter, I'm 1200+ miles away from the box. Getting to the console is
> > > not an option. To restart, I've been forcing Unidata down with stopud
> > > -f and starting it again with startud. Yeah, drastic, I know. But
> > > that's why I'm looking for better ways.
> >
> > How do you get to the box to do a stopud/startud?
> >
> > This implies AIX is up and responding. So it shouldn't be too hard to
> open
> > a
> > remote session at the AIX level to find out what is going wrong.
> > Not that I can advise how to do it ...
> >
> > Cheers,
> > Wol
> > ___
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> > http://listserver.u2ug.org/mailman/listinfo/u2-users
> >
> >
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> >
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