We have a power supply failing. Redundant, so hot-swappable. Cool. The kudos come as a result of my service call this morning. I had 2 issues: power supply, and a redundant gateway causing connection time-outs.
I placed a call to hardware support (800-IBM-SERV) and got the power supply issue underway. I then called the same number and was sent to software support. While I was on the phone with the second tech, the power supply showed up!!! Now that's awesome service. Less than an hour from placing the call until delivery. We pay for 24x7 on-site support. This part is 'user-replacable' so I'll be doing it sometime after lunch with users running all over my OS/DBMS. -- Karl Pearson Director of I.T. ATS Industrial Supply, Inc. [EMAIL PROTECTED] http://www.atsindustrial.com 800-789-9300 x29 Local: 801-978-4429 Fax: 801-972-3888 "To mess up your Linux PC, you have to really work at it; to mess up a microsoft PC you just have to work on it." ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
