Public bug reported:
Hello,
So I use Ubuntu 20.04 LTS for a month. Firstly thank you for such a good
and progressive operating system. Here is the problem:
Normally, sound works perfectly when the output device is speakers. It
is also works when I plugged in the headphone on PC when the system is
on. However whenever I try to plug in the headphone when the system is
locked (on locked screen) the headphone does not work anymore even I
restart. But it works when I try to plug in it when the lock screen is
not active on next day. It is not working right now. The list of Output
Devices in the Settings:
- Speakers - Built-in Audio
- Headphones - Built-in Audio
When I select headphones, the sound is gone at all.
Also yes, I tried to use headphone on another devices and they work
perfectly.
I will put all informations that you might want. Please let me know if
you need more information. I am also not sure if I chose the right
output device.
Thank you.
Release: Ubuntu 20.04.2 LTS
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC0: oldner 3424 F pulseaudio
/dev/snd/controlC1: oldner 3424 F pulseaudio
/dev/snd/pcmC1D0c: oldner 3424 F...m pulseaudio
/dev/snd/pcmC1D0p: oldner 3424 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon May 31 20:29:49 2021
InstallationDate: Installed on 2021-05-26 (4 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC0: oldner 3424 F pulseaudio
/dev/snd/controlC1: oldner 3424 F pulseaudio
/dev/snd/pcmC1D0c: oldner 3424 F...m pulseaudio
/dev/snd/pcmC1D0p: oldner 3424 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Inspiron 5537, Realtek ALC3223, Black Headphone Out, Left] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/27/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 05VVC5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A12
dmi.ec.firmware.release: 1.1
dmi.modalias:
dmi:bvnDellInc.:bvrA12:bd05/27/2019:efr1.1:svnDellInc.:pnInspiron5537:pvrA12:rvnDellInc.:rn05VVC5:rvrA00:cvnDellInc.:ct8:cvrA12:
dmi.product.family: 00
dmi.product.name: Inspiron 5537
dmi.product.sku: Inspiron 5537
dmi.product.version: A12
dmi.sys.vendor: Dell Inc.
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Description changed:
Hello,
So I use Ubuntu 20.04 LTS for a month. Firstly thank you for such a good
and progressive operating system. Here is the problem:
Normally, sound works perfectly when the output device is speakers. It
- is also works when I plugged the headphone on PC when the system is on.
- However whenever I try to plug the headphone when the system is locked
- (on locked screen) the headphone does not work anymore even I restart.
- But it works when I try to plug it when the lock screen is not active.
+ is also works when I plugged in the headphone on PC when the system is
+ on. However whenever I try to plug in the headphone when the system is
+ locked (on locked screen) the headphone does not work anymore even I
+ restart. But it works when I try to plug in it when the lock screen is
+ not active. It is not working right now. The list of Output Devices in
+ the Settings:
+
+ - Speakers - Built-in Audio
+ - Headphones - Built-in Audio
+
+ When I select headphones, the sound is gone at all.
+
+ Also yes, I tried to use headphone on another devices and they work
+ perfectly.
I will put all informations that you might want. Please let me know if
- you need more information.
+ you need more information. I am also not sure if I chose the right
+ output device.
Thank you.
-
Release: Ubuntu 20.04.2 LTS
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
AudioDevicesInUse:
- USERPID ACCESS COMMAND
- /dev/snd/controlC0: oldner 3424 F pulseaudio
- /dev/snd/controlC1: oldner 3424 F pulseaudio
- /dev/snd/pcmC1D0c: oldner 3424 F...m pulseaudio
- /dev/snd/pcmC1D0p: oldner 3424 F...m p
