[Bug 1914670] Re: No HDMI detection

2021-02-23 Thread Ian C
Ok I've sent a message at https://01.org/ asking for more help or
directions stating you need more hardware information!

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[Bug 1914670] Re: No HDMI detection

2021-02-23 Thread Ian C
I've already tried reaching out to Dell's customer support
(https://community.intel.com/t5/Processors/No-HDMI-output-using-Linux-
Mint/m-p/1244240#M48905), but they replied with:

"Please be aware that Intel does not provide direct downloads and
technical support for Linux drivers. The Intel Graphics Linux driver is
primarily supported through the original equipment manufacturer (OEM),
the Linux distribution vendor, or by the Intel Open Source Technology
Center at https://01.org/linuxgraphics.;

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[Bug 1914670] Re: No HDMI detection

2021-02-23 Thread Ian C
Thanks for the tip, I've disabled secure boot, restarted into 5.11 but
still no HDMI connection.

$ uname -r
5.11.0-051100drmtip20210223-generic

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[Bug 1914670] Re: No HDMI detection

2021-02-23 Thread Ian C
I'm having trouble booting with the 5.11 kernel. After manually
selecting to boot into 5.11 from the advanced boot options page, I'm
getting 'invalid signature' error. From the link you've provided, I've
downloaded the following packages:

1)

amd64/linux-
headers-5.11.0-051100drmtip20210223-generic_5.11.0-051100drmtip20210223.202102230209_amd64.deb

2)

amd64/linux-
headers-5.11.0-051100drmtip20210223_5.11.0-051100drmtip20210223.202102230209_all.deb

3)

amd64/linux-image-
unsigned-5.11.0-051100drmtip20210223-generic_5.11.0-051100drmtip20210223.202102230209_amd64.deb

4)

amd64/linux-
modules-5.11.0-051100drmtip20210223-generic_5.11.0-051100drmtip20210223.202102230209_amd64.deb

Then proceeded to put them under the same folder and ran "$ sudo dpkg -i *.deb"
The problems I'm seeing now is the default boot version at the very top of the 
grub boot loader is still 5.8, and unable to boot when manually selecting 5.11 
(which is located much lower with a weird name like 5.11.0-051100drmtip20210223

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[Bug 1914670] Re: No HDMI detection

2021-02-16 Thread Ian C
I'm not sure how to update the kernel with the given url. I've done some
method of updating my kernel manually and then was unable to boot.
Fortunately I was able to recover, but now I'm scared to update my
kernel without knowing 100% what I'm doing.

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[Bug 1914670] Re: No HDMI detection

2021-02-10 Thread Ian C
Hi just checking in, are there any follow ups to this issue?

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[Bug 1914670] Re: No HDMI detection

2021-02-05 Thread Ian C
1. "cat /sys/class/dmi/id/product_sku" --> 0A01
2. "cat /sys/class/dmi/id/product_name" --> Inspiron 5402

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[Bug 1914670] Re: No HDMI detection

2021-02-05 Thread Ian C
Sorry, correct #4 -->

** Attachment added: "i915_vbt"
   
https://bugs.launchpad.net/ubuntu/+source/oem-somerville-meera-tgl-meta/+bug/1914670/+attachment/5460231/+files/i915_vbt

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[Bug 1914670] Re: No HDMI detection

2021-02-05 Thread Ian C
1. "udevadm monitor -s drm" -->
```
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
KERNEL - the kernel uevent
```

2. "cat /sys/class/drm/card0-*/status" -->
```
disconnected
connected
disconnected
```

3. "cat /sys/kernel/debug/dri/0/i915_display_info" -->
```
CRTC info
-
[CRTC:91:pipe A]:
uapi: enable=no, active=no, mode="": 0 0 0 0 0 0 0 0 0 0 0x0 0x0
[PLANE:31:plane 1A]: type=PRI
uapi: fb=0,n/a,0x0, 
src=1920.00x1080.00+0.00+682.00, dst=1920x1080+0+0, rotation=0 
(0x0001)
[PLANE:39:plane 2A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:47:plane 3A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:55:plane 4A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:63:plane 5A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:71:plane 6A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:79:plane 7A]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:87:cursor A]: type=CUR
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
underrun reporting: cpu=yes pch=yes
[CRTC:152:pipe B]:
uapi: enable=yes, active=yes, mode="": 0 141380 1920 1968 2000 2142 
1080 1083 1089 1100 0x0 0x9
hw: active=yes, adjusted_mode="1920x1080": 60 141380 1920 1968 2000 
2142 1080 1083 1089 1100 0x48 0x9
pipe src size=1920x1080, dither=yes, bpp=18
num_scalers=2, scaler_users=0 scaler_id=-1, scalers[0]: use=no, mode=0, 
scalers[1]: use=no, mode=0
[ENCODER:275:DDI A]: connectors:
[CONNECTOR:276:eDP-1]
[PLANE:92:plane 1B]: type=PRI
uapi: fb=277,XR24 little-endian (0x34325258),1920x1080, 
src=1920.00x1080.00+0.00+0.00, dst=1920x1080+0+0, rotation=0 
(0x0001)
hw: fb=277,XR24 little-endian (0x34325258),1920x1080, 
visible=yes, src=1920.00x1080.00+0.00+0.00, dst=1920x1080+0+0, 
rotation=0 (0x0001)
[PLANE:100:plane 2B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:108:plane 3B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:116:plane 4B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:124:plane 5B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:132:plane 6B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:140:plane 7B]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:148:cursor B]: type=CUR
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
underrun reporting: cpu=yes pch=yes
[CRTC:213:pipe C]:
uapi: enable=no, active=no, mode="": 0 0 0 0 0 0 0 0 0 0 0x0 0x0
[PLANE:153:plane 1C]: type=PRI
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:161:plane 2C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:169:plane 3C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:177:plane 4C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:185:plane 5C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:193:plane 6C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:201:plane 7C]: type=OVL
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 (0x0001)
[PLANE:209:cursor C]: type=CUR
uapi: fb=0,n/a,0x0, src=0.00x0.00+0.00+0.00, 
dst=0x0+0+0, rotation=0 

[Bug 1914670] Re: No HDMI detection

2021-02-05 Thread Ian C
4. /sys/kernel/debug/dri/0/i915_display_info -->

** Attachment added: "i915_display_info"
   
https://bugs.launchpad.net/ubuntu/+source/oem-somerville-meera-tgl-meta/+bug/1914670/+attachment/5460227/+files/i915_display_info

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[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
(Also I have the sosreport generated, but I'm getting errors when trying
to upload the tar file as an attachment to this site

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[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
The certification was tested on an older BIOS version (Dell 1.0.0),
whereas I bought the machine and BIOS 1.1.3 was installed, and now I
have the latest 1.1.7. For both, HDMI still not showing up.

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[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
Update: I ran `sudo apt-get install apport` and ran `apport-collect
1914670`, then pressed the 'Send Report' option. Hopefully the report
has been sent to you

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[Bug 1914670] ProcCpuinfoMinimal.txt

2021-02-04 Thread Ian C
apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1914670/+attachment/5460210/+files/ProcCpuinfoMinimal.txt

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[Bug 1914670] ProcEnviron.txt

2021-02-04 Thread Ian C
apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1914670/+attachment/5460211/+files/ProcEnviron.txt

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[Bug 1914670] Dependencies.txt

2021-02-04 Thread Ian C
apport information

** Attachment added: "Dependencies.txt"
   
https://bugs.launchpad.net/bugs/1914670/+attachment/5460209/+files/Dependencies.txt

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[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
Sorry I'm not sure what #1 is referring to. Is 'apport-collect 1914670',
and 'sosreport', and 'oem-getlogs' suppose to be terminal commands? If
so all of them are returning 'command not found'. This is my firt time
on this site, so I'm not sure what those are referring to.

`lspci -vvvnnk` output:
:00:00.0 Host bridge [0600]: Intel Corporation Device [8086:9a14] (rev 01)
Subsystem: Dell Device [1028:0a01]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR- 

:00:02.0 VGA compatible controller [0300]: Intel Corporation Device 
[8086:9a49] (rev 01) (prog-if 00 [VGA controller])
DeviceName: Onboard - Video
Subsystem: Dell Device [1028:0a01]
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: i915
Kernel modules: i915

:00:04.0 Signal processing controller [1180]: Intel Corporation Device 
[8086:9a03] (rev 01)
Subsystem: Dell Device [1028:0a01]
Control: I/O- Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: proc_thermal
Kernel modules: processor_thermal_device

:00:06.0 System peripheral [0880]: Intel Corporation Device [8086:09ab]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- TAbort- SERR- TAbort- Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: 
Kernel driver in use: pcieport

:00:0a.0 Signal processing controller [1180]: Intel Corporation Device 
[8086:9a0d] (rev 01)
Subsystem: Dell Device [1028:0a01]
Control: I/O- Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 

:00:0d.0 USB controller [0c03]: Intel Corporation Device [8086:9a13] (rev 
01) (prog-if 30 [XHCI])
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- 
SERR- 
Kernel driver in use: xhci_hcd
Kernel modules: xhci_pci

:00:0d.2 USB controller [0c03]: Intel Corporation Device [8086:9a1b] (rev 
01) (prog-if 40)
Subsystem: Device [:]
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: thunderbolt
Kernel modules: thunderbolt

:00:0e.0 RAID bus controller [0104]: Intel Corporation Volume Management 
Device NVMe RAID Controller [8086:9a0b]
Subsystem: Dell Volume Management Device NVMe RAID Controller 
[1028:0a01]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: vmd
Kernel modules: vmd

:00:12.0 Serial controller [0700]: Intel Corporation Device [8086:a0fc] 
(rev 20) (prog-if 00 [8250])
Subsystem: Dell Device [1028:0a01]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: intel_ish_ipc
Kernel modules: intel_ish_ipc

:00:14.0 USB controller [0c03]: Intel Corporation Device [8086:a0ed] (rev 
20) (prog-if 30 [XHCI])
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- 
SERR- 
Kernel driver in use: xhci_hcd
Kernel modules: xhci_pci

:00:14.2 RAM memory [0500]: Intel Corporation Device [8086:a0ef] (rev 20)
Subsystem: Dell Device [1028:0a01]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 

:00:14.3 Network controller [0280]: Intel Corporation Device [8086:a0f0] 
(rev 20)
Subsystem: Intel Corporation Device [8086:4070]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi

:00:15.0 Serial 

[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
Edit for point 2: If i boot up with windows, the HDMI port works*, but
does not* work with linux

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[Bug 1914670] Re: No HDMI detection

2021-02-04 Thread Ian C
Hi thanks for replying back!

To answer your questions:

1. 'apport-collect 1914670' --> command not found

2. If I boot up into windows, the HDMI port, but not if boot up with
Linux.

3. I've tried other HDMI cables and other external monitors. Nothing
works.

4. BIOS does not show up on external HDMI monitor if plugged in before
booting up machine.

5. Lowering resolution or changing it any other resolution does not
display HDMI.

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[Bug 1914670] [NEW] No HDMI detection

2021-02-04 Thread Ian C
Public bug reported:

I'm unable to get HDMI detection when plugging in the HDMI cord into my
HDMI port. More details can be found here:
https://forums.linuxmint.com/viewtopic.php?f=49=341446

** Affects: oem-somerville-meera-tgl-meta (Ubuntu)
 Importance: Undecided
 Status: New

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https://bugs.launchpad.net/bugs/1914670

Title:
  No HDMI detection

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