Re: [Bug 1776416] Re: Sound stopped working after update 11/06/18 7pm GMT
Well, if the drivers were being updated automatically with a system update they weren't for me. The engineer didn't explain exactly what he did, sorry. The repair wasn't expensive, so maybe you should get an engineer to look at? On 28/08/18 10:43, Augustin Riedinger wrote: >> Sound working again thanks to an engineer > Could you explain how was this fixed? Ain't the drivers supposed to > update automatically with the system update? > > I went off on holiday and hoped the bug got fixed in the meantime but > apparently not. :( > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776416 Title: Sound stopped working after update 11/06/18 7pm GMT To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1776416/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776416] Re: Sound stopped working after update 11/06/18 7pm GMT
Sound working again thanks to an engineer. Apparently, the sound drivers need to be updated. Would have hated to use Windows 10 as their updates are dreadful. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776416 Title: Sound stopped working after update 11/06/18 7pm GMT To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1776416/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776416] Re: Sound stopped working after update 11/06/18 7pm GMT
A computer is 50% useless without sound. You don't seem to be in hurry to roll this back to end my misery. This is the second time this has happened, the first had to be fixed by an engineer. Seriously thinking of using Windows, or seeing an engineer again because of your update. The thing I miss about Windows is the ability to 'Go Back' to a previous session. PC Specialist whom built my high-end machine warned me not to use Linux... On 16/06/18 21:31, Sergey wrote: > ** Also affects: linux > Importance: Undecided > Status: New > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776416 Title: Sound stopped working after update 11/06/18 7pm GMT To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1776416/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776416] Re: Sound stopped working after update 11/06/18 7pm GMT
Did this: 'apport-collect 1776416'. Then was asked you need to run 'sudo apt-get install python-apport' for apport-collect to work. Output attached to email: Re: [Bug 1776416] missing required logs 15/06/18 17:16. Sorry, I didn't how to post the output here as newbie. ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed ** Changed in: linux (Ubuntu) Assignee: (unassigned) => Leslie A Bailey (surfsecret) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776416 Title: Sound stopped working after update 11/06/18 7pm GMT To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1776416/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776416] Missing required logs.
user@user-P65-67HSHP:~$ apport-collect 1776416 You need to run 'sudo apt-get install python-apport' for apport-collect to work. user@user-P65-67HSHP:~$ 1 1: command not found user@user-P65-67HSHP:~$ sudo apt-get install python-apport [sudo] password for user: Reading package lists... Done Building dependency tree Reading state information... Done The following additional packages will be installed: javascript-common libjs-jquery python-apt python-crypto python-dbus python-gi python-httplib2 python-keyring python-launchpadlib python-lazr.restfulclient python-lazr.uri python-oauth python-problem-report python-secretstorage python-simplejson python-wadllib python-zope.interface Suggested packages: apache2 | lighttpd | httpd python-apt-dbg python-apt-doc python-crypto-dbg python-crypto-doc python-dbus-doc python-dbus-dbg python-gi-cairo python-fs python-gdata python-kde4 python-keyczar python-testresources python-secretstorage-doc The following NEW packages will be installed javascript-common libjs-jquery python-apport python-apt python-crypto python-dbus python-gi python-httplib2 python-keyring python-launchpadlib python-lazr.restfulclient python-lazr.uri python-oauth python-problem-report python-secretstorage python-simplejson python-wadllib python-zope.interface 0 to upgrade, 18 to newly install, 0 to remove and 7 not to upgrade. Need to get 1,301 kB of archives. After this operation, 6,617 kB of additional disk space will be used. Do you want to continue? [Y/n] y Get:1 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 javascript-common all 11 [6,066 B] Get:2 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 libjs-jquery all 1.11.3+dfsg-4 [161 kB] Get:3 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 python-apt amd64 1.1.0~beta1ubuntu0.16.04.1 [139 kB] Get:4 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 python-problem-report all 2.20.1-0ubuntu2.18 [9,666 B] Get:5 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-httplib2 all 0.9.1+dfsg-1 [34.2 kB] Get:6 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-keyring all 7.3-1ubuntu1 [43.7 kB] Get:7 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-lazr.uri all 1.0.3-2build1 [13.6 kB] Get:8 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-simplejson amd64 3.8.1-1ubuntu2 [60.4 kB] Get:9 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-wadllib all 1.3.2-3 [28.2 kB] Get:10 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-zope.interface amd64 4.1.3-1build1 [81.0 kB] Get:11 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-oauth all 1.0.1-5 [12.9 kB] Get:12 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-lazr.restfulclient all 0.13.4-5ubuntu1 [50.7 kB] Get:13 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 python-launchpadlib all 1.10.3-3ubuntu0.1 [45.6 kB] Get:14 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 python-apport all 2.20.1-0ubuntu2.18 [79.5 kB] Get:15 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 python-crypto amd64 2.6.1-6ubuntu0.16.04.3 [246 kB] Get:16 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-dbus amd64 1.2.0-3 [83.5 kB] Get:17 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-gi amd64 3.20.0-0ubuntu1 [194 kB] Get:18 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 python-secretstorage all 2.1.3-1 [12.3 kB] Fetched 1,301 kB in 0s (6,072 kB/s) Selecting previously unselected package javascript-common. (Reading database ... 284279 files and directories currently installed.) Preparing to unpack .../javascript-common_11_all.deb ... Unpacking javascript-common (11) ... Selecting previously unselected package libjs-jquery. Preparing to unpack .../libjs-jquery_1.11.3+dfsg-4_all.deb ... Unpacking libjs-jquery (1.11.3+dfsg-4) ... Selecting previously unselected package python-apt. Preparing to unpack .../python-apt_1.1.0~beta1ubuntu0.16.04.1_amd64.deb ... Unpacking python-apt (1.1.0~beta1ubuntu0.16.04.1) ... Selecting previously unselected package python-problem-report. Preparing to unpack .../python-problem-report_2.20.1-0ubuntu2.18_all.deb ... Unpacking python-problem-report (2.20.1-0ubuntu2.18) ... Selecting previously unselected package python-httplib2. Preparing to unpack .../python-httplib2_0.9.1+dfsg-1_all.deb ... Unpacking python-httplib2 (0.9.1+dfsg-1) ... Selecting previously unselected package python-keyring. Preparing to unpack .../python-keyring_7.3-1ubuntu1_all.deb ... Unpacking python-keyring (7.3-1ubuntu1) ... Selecting previously unselected package python-lazr.uri. Preparing to unpack .../python-lazr.uri_1.0.3-2build1_all.deb ... Unpacking python-lazr.uri (1.0.3-2build1) ... Selecting previously unselected package python-simplejson. Preparing to unpack .../python-simplejson_3.8.1-1ubuntu2_amd64.deb ... Unpacking python-simplejson (3.8.1-1ubuntu2) ... Selecting previously
[Bug 1776416] [NEW] Sound stopped working after update 11/06/18 7pm GMT
Public bug reported: Sound was working fine until the update. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131 Uname: Linux 4.4.0-128-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: user 2094 F pulseaudio CurrentDesktop: Unity Date: Tue Jun 12 08:30:09 2018 InstallationDate: Installed on 2017-05-26 (381 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) PackageArchitecture: all ProcEnviron: LANGUAGE=en_GB:en PATH=(custom, no username) XDG_RUNTIME_DIR= LANG=en_GB.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: user 2094 F pulseaudio Symptom_Type: No sound at all Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/23/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.05.05 02/23/2017 dmi.board.asset.tag: Tag 12345 dmi.board.name: P65_67HSHP dmi.board.vendor: CLEVO dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.0502/23/2017:bd02/23/2017:svnPCSpecialistLimited:pnP65_67HSHP:pvrNotApplicable:rvnCLEVO:rnP65_67HSHP:rvrNotApplicable:cvnNotebook:ct10:cvrN/A: dmi.product.name: P65_67HSHP dmi.product.version: Not Applicable dmi.sys.vendor: PC Specialist Limited ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776416 Title: Sound stopped working after update 11/06/18 7pm GMT To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1776416/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
