[Bug 1417470] Re: PDF+Latex export creates multipage pdf, pages missing

2016-06-14 Thread Mark Rein
What is the current status of this? I absolutely depend on this feature
in my day to day work.

Is there anything newer than 0.48 I can install that still works?
(Binary for Windows needed.)

Thanks a lot!

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Title:
  PDF+Latex export creates multipage pdf, pages missing

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-06-15 Thread Mark Rein
*** This bug is a duplicate of bug 1338706 ***
https://bugs.launchpad.net/bugs/1338706

Here's an edited summary of the reply I got from the please contact our
firmware engineers at xxx@xxx address; turns out there's no engineers
there either, but at least we finally have a sane non-formletter reply
which *for the first time* states that Samsung is aware of the issue and
is working on a fix at the firmware level. Good news for everyone:

We are just the SSD tech support. We are not the FW engineers. They are
in Korea and have been aware of the issue since it first started being
reported online.

The latest stable Linux Kernal 4.0.5 successfully blacklists the
affected drive(s) from queued TRIM.  Linux can still use Sequential
TRIM, so you’re not losing out on anything.

We see that you are well aware that Marc Carino and Martin K. Petersen
are in contact with Samsung on how to resolve the issue since it
started.

All we can say to users at this moment is that Linux is the only
operating system that has this issue with the Queued TRIM. Linux is open
source and can be modified by anyone, as such we do not support the OS.
We recommend updating to the new kernel, as we have seen that other
users have done so and it alleviated their issue(s).

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-06-13 Thread Mark Rein
*** This bug is a duplicate of bug 1338706 ***
https://bugs.launchpad.net/bugs/1338706

Success! By not mentioning triggering keywords, the support person
wasn't offered the normal form-letter reply, and had to actually read
what I said. As a result, they replied with the direct email to their
firmware department and asked me to send the technical report to them.
I've now done so. Maybe we'll see a solution to this after all.

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-06-12 Thread Mark Rein
*** This bug is a duplicate of bug 1338706 ***
https://bugs.launchpad.net/bugs/1338706

Got that braindead form-reply again, yet again blaming SAMSUNG'S FAULT
on Linux:

---

Thank you for contacting Samsung Support regarding your concerns and
inquiries. We apologize for any inconvenience this may be causing you.
Linux is the only operating system that has this issue with the Queued
TRIM. Linux is open source and can be modified by anyone, as such we do
not support the OS. We have seen with other customers that updating your
kernel version to 4.0.5 addresses the issue.


Thank you again for contacting Samsung Support and have a good day.

DM

CS20204

---

Time to re-send the message with *zero* mention of the word TRIM,
because maybe they've got a trigger for the support-monkeys to auto-
suggest using this response when queued trim is mentioned.

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-06-12 Thread Mark Rein
*** This bug is a duplicate of bug 1338706 ***
https://bugs.launchpad.net/bugs/1338706

My final attempt at contacting Samsung's braindead support monkeys, this
time without any mention of the word trim, and I decided to lie and
say that I'm a hardware controller manufacturer who discovered the flaw
to hopefully get the monkey to take notice. Let's see the support
monkeys screw this up again - I am SURE they will, as they've repeatedly
done so for *every one of us* who has tried contacting them. And if/when
that happens, I'll do one last effort and take this up with the two guys
above who have direct contacts at Samsung, who can bypass the monkey
brigade.

---

I am working on programming a new hardware RAID controller, and one of
my test disks is a Samsung 850 PRO 500gb which shipped with firmware
EXM02B6Q from the factory.

During my testing, I probe all the drives and discovered that your
firmware revision includes SATA 3.2 spec features, but that they are not
properly implemented.

The drive sets ATA IDENTIFY's word 77, bit 6 to 1 (true), which
means RECEIVE/SEND FPDMA QUEUED supported.

But the firmware does NOT actually support RECV/SEND FPDMA QUEUED, and
just wrongly claims that it does. If you try to retrieve log 13h the
drive errors out, but the spec says that if RECV/SEND FPDMA is supported
then log 13h MUST also be supported.

So this is a case of Samsung's firmware department ticking a flag for
all the shiny SATA 3.2 features, and not actually making sure they
implemented them all.

The false advertisement of ATA IDENTIFY word 77 bit 6, without actually
supporting that new feature, means that the drive is severely broken in
multiple ways.

Two possible solutions to this situation:
1) A firmware update which sets ATA IDENTIFY's word 77, bit 6 to 0 (FALSE!) 
instead, to PROPERLY show that the drive does NOT support SATA 3.2 FPDMA QUEUED 
features.
2) Alternatively, a firmware update which implements FPDMA QUEUED, log 13h, 
etc, so that the drive actually supports what it *claims* it does.

Of these two, #1 is the easiest and makes the most sense. Either way,
there's a problem in the firmware and it needs a fix.

Thank you for your time,

Richard

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-06-12 Thread Mark Rein
*** This bug is a duplicate of bug 1338706 ***
https://bugs.launchpad.net/bugs/1338706

I have now sent a second email to Samsung's support, this time being
much more detailed about *exactly* why their drive is broken. If they
keep coming back with their retarded form-reply again, I will just keep
sending it, and will be talking to the two guys mentioned earlier who
have direct contacts at Samsung.

Here is the new email (to save time, I copied heavily from my previous
post here on this thread so readers will recognize lots of segments):

---
My Samsung 850 PRO 500gb drive came shipped with firmware EXM02B6Q from the 
factory.

This firmware revision includes SATA 3.2 spec features, but they are not
properly implemented.

The drive sets ATA IDENTIFY's word 77, bit 6 to 1 (true), which
means RECEIVE/SEND FPDMA QUEUED supported.

But the firmware does NOT actually support RECV/SEND FPDMA QUEUED, and
just wrongly claims that it does. If you try to retrieve log 13h the
drive errors out, but the spec says that if RECV/SEND FPDMA is supported
then log 13h MUST also be supported.

So this is a case of Samsung's firmware department ticking a flag for
all the shiny SATA 3.2 features, and not actually making sure they
implemented them all.

A secondary problem of you incorrectly setting ATA IDENTIFY's word 77,
bit 6 to 1 (true) is that FPDMA QUEUED TRIM *must* ALSO be supported
if you do that. But the drive does not support queued trim.

So the false advertisement of ATA IDENTIFY word 77 bit 6, without
actually supporting that new feature, means that the drive is severely
broken in multiple ways.

Two possible solutions to this situation:
1) A firmware update which sets ATA IDENTIFY's word 77, bit 6 to 0 (FALSE!) 
instead, to PROPERLY show that the drive does NOT support SATA 3.2 FPDMA QUEUED 
features.
2) Alternatively, a firmware update which implements FPDMA QUEUED, log 13h, 
FPDMA QUEUED TRIM, etc, so that the drive actually supports what it *claims* it 
does.

Of these two, #1 is the easiest and makes the most sense. Either way,
there's a problem in the firmware and it needs a fix.

Thank you for your time,

Mark
---

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1338706] Re: Samsung SSD 840 failed to get NCQ Send/Recv Log Emask 0x1 failed to set xfermode (err_mask=0x40) on upstream kernels = 3.12

2015-06-12 Thread Mark Rein
I have reached out to Samsung again to hopefully get this falsely
advertised feature fixed at the firmware level, since the firmware is at
fault for advertising FPDMA QUEUED support (which is what QUEUED TRIM
uses), even though it doesn't support it at all.

Read this post for the letter I sent to Samsung:
https://bugs.launchpad.net/ubuntu/+source/fstrim/+bug/1449005/comments/55

You can also check prior comments by me and others in that thread, to
see more information.

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Title:
  Samsung SSD 840 failed to get NCQ Send/Recv Log Emask 0x1 failed to
  set xfermode (err_mask=0x40) on upstream kernels = 3.12

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-05-27 Thread Mark Rein
Turns out this I support Queued TRIM! issue is a year old and affected the 
entire previous generation too:
Discovered by kernel devs in the 840 Pro and 840 Evo: 
https://bugzilla.kernel.org/show_bug.cgi?id=72341
and also discussed here: 
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1338706

Here is another brand (WD) doing the same thing in late 2013:
http://lists.infradead.org/pipermail/linux-arm-
kernel/2013-October/203508.html


The bottom line is: Samsung SSDs firmware have been updated to SATA 3.2 spec, 
which includes Queued TRIM, and they advertise that they support it, but in 
reality the firmware doesn't process those queued trims properly and seems to 
eat random blocks instead, thus destroying random data.


From what I understand from the first link (see comment 48), these drives set 
ATA IDENTIFY's word 77, bit 6 to 1, which means RECEIVE/SEND FPDMA QUEUED 
supported. That FPDMA QUEUED is the thing used to send a queued TRIM. The 
firmware does not actually support RECV/SEND FPDMA QUEUED, and just wrongly 
claims that it does. If you try to retrieve log 13h the drive errors out, 
but the spec says that if RECV/SEND FPDMA is supported then log 13h MUST also 
be supported. So this is a clear case of Samsung's firmware department ticking 
a flag for all the shiny SATA 3.2 features, and not actually making sure they 
implemented them all. Very, very shoddy.


Since this problem affects all modern Samsung SSDs, it's really up to Samsung 
to fix their firmware. It's NOT up to the operating systems to blacklist 
misbehaving drives. Are we really gonna have to wait until Windows does Queued 
TRIM and millions of people lose data, for them to react to their broken 
firmware?


It has proven futile to talk to Samsung via their regular support contact form. 
This bug report needs to come from someone with better access to intelligent 
humans at Samsung (they must exist, right?). I know of only two people with 
direct access to Samsung firmware people:
- Marc Carino  marc.ce [at] gmail.com , who wrote in kernel.org bug 
#72341 on 2014-05, that he was reaching out to Samsung's firmware department 
about the problem.
- Martin K. Petersen from Oracle  martin.petersen [at] oracle.com , who wrote 
on the kernel mailing list on 2015-05-04 about contacting Samsung.


** Bug watch added: Linux Kernel Bug Tracker #72341
   http://bugzilla.kernel.org/show_bug.cgi?id=72341

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-05-26 Thread Mark Rein
Followup: My email to Samsung clearly and succinctly stated that there
is a bug in their firmware, where it wrongly reports I support NCQ
TRIM! but it really doesn't, and that they introduced the bug recently.
I said nothing about Linux.

Their mentally retarded response: Dear Customer,

Thank you for contacting Samsung Support regarding your concerns and
inquiries. We apologize for any inconvenience this may be causing you.
Since Linux is open source, Samsung does not support the OS. All we can
tell you is that you can disable Queued TRIM in Linux. Linux will then
start using Sequential Trim, which is similar to how Windows does TRIM.
Newer versions of Linux kernels blacklist the drive so that Queued TRIM
automatically is disabled.

 
Thank you again for contacting Samsung Support and have a good day.

DM

CS20204


In other words: Our product is broken, so just tell the OS not to use the 
broken feature and hey presto you're a winner! Now stop bugging us with your 
Loonixes and stuff.

Can we try to get press attention on this? Random corruption caused by
regular TRIM operation is almost as serious as the 840 Evo's data
retention issue.

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Title:
  trim does not work with Samsung 840 EVO after firmware update
  (EXT0DB6Q)

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[Bug 1449005] Re: trim does not work with Samsung 840 EVO after firmware update (EXT0DB6Q)

2015-05-25 Thread Mark Rein
The exact same bug also affects the 850 PRO: 
http://www.spinics.net/lists/linux-ide/msg50342.html
Originally, they came with EXM01B6Q, which reports I do NOT support NCQ TRIM!.
Then, samsung released EXM02B6Q, which wrongly reports I SUPPORT NCQ TRIM!, 
but of course they don't; the data corrupts if you try.

Samsung then pulled EXM02B6Q from their website for a DIFFERENT issue:
The firmware update bricked many devices. But the problem is that new
850 PROs from the factory come with the new, buggy firmware
preinstalled. And Samsung are not yet aware that their NCQ TRIM is
buggy.

I have contacted Samsung via their regular tech support form and pointed out 
the NCQ TRIM bug and hopefully they will fix it. I also know that Martin K. 
Petersen from Oracle has contacts at Samsung and is talking to them to get it 
resolved in their firmware, see here:
http://permalink.gmane.org/gmane.linux.ide/59802
(Full thread: http://comments.gmane.org/gmane.linux.ide/59791)

I hope Samsung will get on this swiftly, and at least release an
intermediary firmware which disables NCQ TRIM until they're ready to re-
add it.

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Title:
  trim does not work with Samsung 840 EVO after firmware update
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[Bug 1310107] [NEW] Ubuntu 14.04 + Nvidia graphic card = freeze

2014-04-19 Thread Mark Rein
Public bug reported:

Ubuntu 14.04 and Ubuntu GNOME 14.04 installations freeze. The freeze
looks like your typical graphic driver problem.

If I install Ubuntu 13.10, then the proprietary drivers, and then
upgrade to 14.04, everything works fine. It takes several hours more
than it should though.

Threfore I assume it's a problem with the open-source graphic drivers.

Possible fix? Using proprietary drivers during the installation?

Note: Lubuntu 14.04 installation doesn't freeze and it works fine with
the open-source drivers.

** Affects: ubuntu
 Importance: Undecided
 Status: New

** Description changed:

  Ubuntu 14.04 and Ubuntu GNOME 14.04 installations freeze. The freeze
  looks like your typical graphic driver problem.
  
  If I install Ubuntu 13.10, then the proprietary drivers, and then
  upgrade to 14.04, everything works fine. It takes several hours more
  than it should though.
  
  Threfore I assume it's a problem with the open-source graphic drivers.
  
  Possible fix? Using proprietary drivers during the installation?
+ 
+ Note: Lubuntu 14.04 installation doesn't freeze and it works fine with
+ the opren-source drivers.

** Description changed:

  Ubuntu 14.04 and Ubuntu GNOME 14.04 installations freeze. The freeze
  looks like your typical graphic driver problem.
  
  If I install Ubuntu 13.10, then the proprietary drivers, and then
  upgrade to 14.04, everything works fine. It takes several hours more
  than it should though.
  
  Threfore I assume it's a problem with the open-source graphic drivers.
  
  Possible fix? Using proprietary drivers during the installation?
  
  Note: Lubuntu 14.04 installation doesn't freeze and it works fine with
- the opren-source drivers.
+ the open-source drivers.

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Title:
  Ubuntu 14.04 + Nvidia graphic card = freeze

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[Bug 1210361] Re: [Samsung NP540U3C-A01UB] Incorrect battery/power status and missing /proc/acpi/battery

2013-10-27 Thread Mark Rein
Hello, I have the same problem with Samsung NP530. Could I do something
that could help you to resovle this bug?

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Title:
  [Samsung NP540U3C-A01UB] Incorrect battery/power status and missing
  /proc/acpi/battery

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