[Bug 1429852] Re: It is much too hard to file a bug report
** Description changed: Usability issue: the process of filing a bug report is too hard. Steps to reproduce: Imagine your desktop application (e.g. gnucash) is misbehaving, and you want to help Ubuntu. These are the steps for a first time bug report: (0) look through the application's menus, no hints there how to file a bug (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text https://help.ubuntu.com/community/ReportingBugs https://help.launchpad.net/YourAccount/NewAccount https://login.launchpad.net/ (2) wait for verification email (3) re-type password four 4 times in total (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png) (5) figure out that ubuntu-bug is a command line utility (6) figure out which command line command corresponds to your application (7) figure out which package contains your desktop application: $ which gnucash $ grep -r /usr/bin/gnucash /var/lib/dpkg/info/ (8) run it: $ubuntu-bug gnucash (9) Wait an unexpectedly long time at a white screen while firefox is figuring out openid (10) retype password, fifth time (11) Type in bug summary (rejoice, finally!) - (12) You'd think software devs would like to make good software and - improve it. But now, your experience gets invalidated and told that - everybody else already knows how to work despite the bug. At least, - that's what the search through (un)related bug reports suggests from a - marketing point of view. So you have to muster some resolve to disagree. + (12) Showing 30something (un)related bug reports probably cuts down on + duplicates to sort through. However, this also sends the message: your + experience gets invalidated and told that everybody else already knows + how to work despite the bug. So you have to muster some resolve to + disagree. (13) Scroll through a page of suggestions and click that you need a new bug. (Regarding the wording: Well, actually, I don't need a bug, I'm extending my goodwill to help you get rid of one.) (14) Type in the problem report in this very form here. Expected behavior: The desktop application should have a button to report bugs somewhere in the About menu, and it should take at most 3 clicks get it done. Observed behavior: Lots of time spent on the above procedure. Do you have a way of knowing how many users give up? ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: apport 2.14.1-0ubuntu3.6 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic i686 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: i386 CrashReports: 664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload 640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash 640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash 600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded CurrentDesktop: Unity Date: Mon Mar 9 13:46:16 2015 InstallationDate: Installed on 2014-08-08 (212 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) PackageArchitecture: all SourcePackage: apport UpgradeStatus: No upgrade log present (probably fresh install) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1429852 Title: It is much too hard to file a bug report To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1429858] [NEW] encourages poor security habits instead of storing the HBCI certificate
Public bug reported: Hi, every time I fetch transactions from my banks using Gnucash, it asks me again whether the bank's certificate is valid (perhaps even multiple times, at least initially). This encourages a habit of clicking yes on anything, rather than re-checking the certificate. Security best practises will differ. Instead, I would expect gnucash to ask once and then store that certificate forever. Or even verify the certificate all by itself -- the same way firefox doesn't show any certificate popups on https:// sites. This problem occurs with three different large banks, all of them using Aqbanking and either version of HBCI. This might be a regression of a bug fixed earlier because these reports from 2009 experience the same problem: http://lists.gnucash.org/pipermail/gnucash-de/2009-June/006870.html https://lists.gnucash.org/pipermail/gnucash-de/2010-January/007190.html ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: gnucash 1:2.6.1-2 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic i686 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: i386 CurrentDesktop: Unity Date: Mon Mar 9 14:18:50 2015 InstallationDate: Installed on 2014-08-08 (212 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) SourcePackage: gnucash UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: gnucash (Ubuntu) Importance: Undecided Status: New ** Tags: apport-bug i386 trusty -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1429858 Title: encourages poor security habits instead of storing the HBCI certificate To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnucash/+bug/1429858/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1429852] [NEW] It is much too hard to file a bug report
Public bug reported: Usability issue: the process of filing a bug report is too hard. Steps to reproduce: Imagine your desktop application (e.g. gnucash) is misbehaving, and you want to help Ubuntu. These are the steps for a first time bug report: (0) look through the application's menus, no hints there how to file a bug (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text https://help.ubuntu.com/community/ReportingBugs https://help.launchpad.net/YourAccount/NewAccount https://login.launchpad.net/ (2) wait for verification email (3) re-type password four 4 times in total (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png) (5) figure out that ubuntu-bug is a command line utility (6) figure out which command line command corresponds to your application (7) figure out which package contains your desktop application: $ which gnucash $ grep -r /usr/bin/gnucash /var/lib/dpkg/info/ (8) run it: $ubuntu-bug gnucash (9) Wait an unexpectedly long time at a white screen while firefox is figuring out openid (10) retype password, fifth time (11) Type in bug summary (rejoice, finally!) (12) You'd think software devs would like to make good software and improve it. But now, your experience gets invalidated and told that everybody else already knows how to work despite the bug. At least, that's what the search through (un)related bug reports suggests from a marketing point of view. So you have to muster some resolve to disagree. (13) Scroll through a page of suggestions and click that you need a new bug. (Regarding the wording: Well, actually, I don't need a bug, I'm extending my goodwill to help you get rid of one.) (14) Type in the problem report in this very form here. Expected behavior: The desktop application should have a button to report bugs somewhere in the About menu, and it should take at most 3 clicks get it done. Observed behavior: Lots of time spent on the above procedure. Do you have a way of knowing how many users give up? ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: apport 2.14.1-0ubuntu3.6 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic i686 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: i386 CrashReports: 664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload 640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash 640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash 600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded CurrentDesktop: Unity Date: Mon Mar 9 13:46:16 2015 InstallationDate: Installed on 2014-08-08 (212 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) PackageArchitecture: all SourcePackage: apport UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: apport (Ubuntu) Importance: Undecided Status: New ** Tags: apport-bug i386 trusty ** Description changed: Usability issue: the process of filing a bug report is so convoluted that most users' goodwill is depleted along the way. Steps to reproduce: Imagine your desktop application (e.g. gnucash) is misbehaving, and you - want to help Ubuntu. These are the hoops you have to jump through: + want to help Ubuntu. These are the steps for a first time bug report: (0) look through the application's menus, no hints there how to file a bug - (1) google how to report a bug, click through 3 pages and lots of text + (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text https://help.ubuntu.com/community/ReportingBugs https://help.launchpad.net/YourAccount/NewAccount https://login.launchpad.net/ (2) wait for verification email (3) re-type password four 4 times in total - (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful + (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png) - (5) figure out ubuntu-bug is a command line utility + (5) figure out that ubuntu-bug is a command line utility (6) figure out which command line command corresponds to your application (7) figure out which package contains your desktop application: $ which gnucash $ grep -r /usr/bin/gnucash /v
