[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-09-05 Thread sdee
@vaiha

What version of Ubuntu did you try the blacklisting on?

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-09-05 Thread sdee
@gaggery tsai

The latest version of intel microcode is 20140624 available here

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23984

Would you confirm if that version matches the 811 or 819 numbers you
mention?

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-30 Thread sdee
@grifter

I tried ubuntu 12.04 from USB stick and reboot works properly.

As for suspend/resume this appears not to be supported in 12.04 as a
suspend option is not present in the drop down OS menu that contains the
logout/reboot/shutdown options.It may require installation to the
HDD (rather than running as Live demo from USB) to test that.   This
also means testing suspend by closing laptop lid is not possible.

Is someone able to install 12.04 and check if suspend is an option once
fully installed?

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-12 Thread sdee
With intel-microcode installed there is no change or improvement.

Do you have any other things you want me to try?

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-12 Thread sdee
@wenchien  yes the system boots up with intel-microcode installed.

$ dmesg | grep microcode
microcode: CPU0 sig=0x30678, pf=0x8, revision=0x809
microcode: CPU1 sig=0x30678, pf=0x8, revision=0x809
microcode: Microcode Update Driver: v2.00 tig...@aivazian.fsnet.co.uk, Peter 
Oruba

Then reboot and suspend/resumes tests were done and still failed.

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
The same problem exists with suspend/resume when closing the laptop lid.

By adding acpi=off as a kernel boot parameter this avoids the hanging
on suspend/restart/reboot.


For reference I also tried the following, none of which fixed/avoided the 
problem.

- ubuntu 14.10 alpha 2
- ubuntu 13.10
- ubuntu 14.04 with mainline kernel version v3.12.26-trusty and v3.16-utopic
- using suspend shell script described here  
http://askubuntu.com/questions/453372/suspend-is-not-working-after-updating-to-ubuntu-14-04-from-13-10

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
As per ACPI debug instructions at https://wiki.ubuntu.com/DebuggingACPI
I have attached the requested output.


** Attachment added: uname.txt
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925/+attachment/4172413/+files/uname.txt

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
Commentary for kern.log timestamps of actions took


15:29:05 boot up with APCI on
15:31:57 closed lid on laptop to suspend

- opened lid on laptop to resume but got black screen
- held power button for 5 seconds to turn off machine
- pushed power button to turn back on
- tried to boot up with APCI on three times but system hung.
each time it hung the power button was pushed to recycle 
the boot process.  during this boot failure
there is no kern.log output registered here

15:38:05 boot up succeded with apci=off
15:38:35 did reboot

15:41:00 boot up with APCI on

** Attachment added: kern.log
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925/+attachment/4172415/+files/kern.log

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
** Attachment added: lspci.txt
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925/+attachment/4172416/+files/lspci.txt

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
** Attachment added: dmidecode.txt
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925/+attachment/4172414/+files/dmidecode.txt

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
** Attachment added: acpi.tar.bz
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925/+attachment/4172417/+files/acpi.tar.bz

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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[Bug 1341925] Re: [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

2014-08-07 Thread sdee
To further not about the ACPI Debugging.

When using  acpi=ht the system won't boot, so  If acpi=off works and
acpi=ht fails, then the issue is in the ACPI table parsing code itself,
or perhaps the SMP code.

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  [Dell Inspiron 11 - 3147] System will hang on reboot / poweroff

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