[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Peter Hric]

I sing under this problem too. Just can't get thru the over-secured captcha 
test.
Come on ! Its Sept 2016 and this problem still exists ?
It can't be that hard to fix :)
Please fix it !

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Andrea Paolo]

I confirm I have this problem

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Jonathan Gossage]

I checked at least 200 captcha entries without finding one readable one.
I also fortunately found the workaround to go to login.ubuntu.com to
create/update my account. This whole fiasco suggests that the concept of
"heat" in Launchpad bugs needs to be reevaluated. Bugs need to be easy
to enter and a system for evaluating the severity of a bug independent
of voting which is essentially what "heat" is is also needed. In
addition, it would be helpful if maintainers were clearly identified in
comments.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Eugen]

aster 20 attempts I gave up and found and advice - go trough website
where is no captcha. However I was not  able to use complex password to
create an account ... it was labelling me as bot.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Alan]

Brand new Dell laptop, running 14.04 LTS
Logging in had me stumped - this fault report (and interim solution) listed on 
Stackexchange - Ask Ubuntu section.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Richard Smith]

Seriously. . . I have already registered with Ubuntu One . . . the
captcha challenge is horrible. I tried and tried over and over, but it
is just unreasonable. There are a wide variety of options better then
this one, please do something to change this!!

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Nick Stoneman]

I've wasted hours because of this bug. PLEASE FIX IT! Thank you.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Ivana]

problems with captcha

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Martin Albisetti]

Hi, this code is being dropped in 16.04 and will no longer be an issue.
As for previous versions of Ubuntu we don't yet have a plan on how to improve 
it given a complex chain of dependencies.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Erki Eensalu]

Registered via web after about dozen attempts.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Nicholas]

Had to register via web form rather than software due to captcha issue.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Kerry]

I am a first-time Linux user of any distro. I chose Ubuntu for my laptop
because I had read that it is the best distro for laptops in its
interface. Had I not been a person who is loathe to use Microsoft and
one who cannot afford Mac, I probably would be looking to go elsewhere
after encountering this very severe problem with the CAPTCHA.
Truthfully, I am downright mad that after 3 years this issue is
basically being ignored. Here you have a community that prides itself on
forward-thinking and out-side-the-box alternatives to modern computing,
yet it maintains a Neanderthal approach to solving established problems
within its system. Way to welcome new Ubuntu users. In all seriousness,
I may be choosing to switch to LinuxMint after this experience. Yes,
Ubuntu Community, this issue is serious enough that even after having
installed the distro, set-up an account, and found a way to get past the
CAPTCHA bug, I -- and likely many others -- am considering dumping this
distro for another. Take that to mean you have a lot of work to do if
you want to be welcoming of new users. So far, you are failing
miserably. In truth, I expect little to be done, as it seems that this
community is more about the status quo than continued evolving
improvement. If that weren't the case, this would not still be a bug
after 3 years.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Patrick Benson]

Encountered this bug today. Used the web site workaround to create my
Ubuntu One account.

I've been using Linux for many years, but this is my first Ubuntu system
(although I have used derivatives for many years now). Seeing that this
bug has existed for over 3 years for a feature that should be ranked as
critical to the new and existing user experience I'm now wondering if I
have made the wrong choice in picking Ubuntu.

Bug heat being too low to warrant fixing the issue is an excuse in this
particular case, since the bug itself prohibits people from generating
bug heat.

Fix this bug please. Thanks!

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Bert]

Couldn't register for Ubuntu One from the software centre. This bug is
quite important. How do you expect Ubuntu to be taken seriously by users
with something like this?

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Re: [Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Anthony Martin]

I have a feeling the way they expect to be taken seriously by users is by
removing software center in 16.04 like they announced. Also I find it
depressing that every time somebody tries to insult Ubuntu for this bug
they give no helpful advice or any incentive to actually fix this. Ubuntu
is a community driven project so please stop wasting energy on being nasty
about this issue and instead use that energy to help resolve the issue by
either contributing ideas for a fix or actually fix the bug.

Anthony Martin

Linux System Administrator

(M) 609-410-1168
anthony.j.martin...@gmail.com

On Thu, Dec 31, 2015 at 5:36 PM, Bert  wrote:

> Couldn't register for Ubuntu One from the software centre. This bug is
> quite important. How do you expect Ubuntu to be taken seriously by users
> with something like this?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1033598
>
> Title:
>   the CAPTCHA challenge in Ubuntu Software Center is much too difficult
>   to solve for a real human being
>
> Status in software-center package in Ubuntu:
>   Confirmed
> Status in ubuntu-sso-client package in Ubuntu:
>   Confirmed
>
> Bug description:
>   software-center 5.2.4, Ubuntu 12.04
>   software-center 13.10, Ubuntu 14.04
>
>   1. Switch to a guest session.
>   2. Launch USC.
>   3. Choose "Turn On Recommendations".
>
>   This really may be two bugs, but the latter one is a lot more
>   irritating:
>
>   1. For some reason Software Center keeps asking me to create a
>   Software Center account on startup and also whenever I try to turn on
>   recommendations. This should be OK, except that I created an account
>   months ago. What happened to it?
>
>   2. Well whatever, then I shall register again. Unless there's a CAPTCHA
> challange which I can't solve. 0/40 success rate (est.). Guys, please. I'm
> a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If I'm
> wrong, then go on, prove me wrong.
>   https://launchpadlibrarian.net/214060168/usc-captcha.png
>
>   Also it looks like I'm not alone with my opinion:
>   https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
>
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/990963/comments/6
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1033598/+subscriptions
>

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Anthony Martin]

I have a feeling the way they expect to be taken seriously by users is
by removing software center in 16.04 like they announced. Also I find it
depressing that every time somebody tries to insult Ubuntu for this bug
they give no helpful advice or any incentive to actually fix this.
Ubuntu is a community driven project so please stop wasting energy on
being nasty about this issue and instead use that energy to help resolve
the issue by either contributing ideas for a fix or actually fix the
bug.

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[wayward4now]

OK, Mister Linux System Administrator, how would you suggest someone fix
this bug without site editing  access/permission??  No one can, except
the actual site admin, who appears to have ignored this issue for years.
Whoever this person is deserves all of the insults, tomatoes and jeers
tossed their way for being either highly incompetent or solidly pig-
headed. I've seen captchas on other sites that were not so difficult to
use, so it is not a matter of "fixing" the code, it's a matter of using
a better widely available captcha plugin tool that already exists. From
my POV ... there is nothing users can do about it except complain.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Thomas Leavitt]

This says so much about both Canonical and the open source development
community... a piece of software that is front and center to the (new,
especially) user experience has a flaw which prevents a very visible
piece of functionality from being accessible, and it is left unfixed and
unaddressed for three years. I've indicated the bug affected me,
subscribed, etc. Does no one with any influence actually look at these
things?

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Paul Ngigwa]

I think this signup trick is made so that people can't login or create
any account because it is real confusing. You are given a try and
nothing you can achieve as it says the captcha doesnt match. I think
initiative should be taken so that everything can be alright. This is a
serious issue because everyone is complaining about it.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Powerman Five]

I think that code in fact finds who is the robot not the human. Can't
make the account because the letters are to much distorted and can be
any other letter or number so lost time.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Poebat]

Thanks to Anthony Martin (anthony-j-martin142), I was able to create a
account! The captcha is not possible.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Jorge E. del Valle]

Today 11/25/2015 after 3+ years finally I can log in thanks to an
internet search which directs me to Ubuntu one site to get an account
password reset. Redirect better to the Ubuntu one site instead. Those
capcha are undoable for a human being!

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[BigTallVandy]

Like others who have commented and voiced their complaint, the Captcha
is an issue that quite simply should be resolved.  The Captcha need not
be so overly difficult.  Yes, it should be designed to thwart 'robots',
but should not be so difficult so as to discourage new users from
enjoying the Ubuntu Software Centre.

One of the first tasks that a user will perform after freshly installing
Ubuntu 14.04 LTS is to install additional software packages that are not
part of the default.  Once said user is in Software Centre, turning on
'recommendations' is practically front and center.  Enabling software
recommendations, requires an Ubuntu One account, why make the process
difficult or force users to resort to researching the problem or employ
workarounds.

Hopefully more users will:
- register at https://login.ubuntu.com and activate their account after 
receiving the registration e-mail
- then head over to https://launchpad.net and login with their newly created 
Ubuntu One account 
- browse bug reports on the LaunchPad page (or search) for bug report # 1033598 
(this page/thread)
- click the link near the top "Does this bug affect you too?" to increment the 
bug heat count.
- optionally post a comment to this same thread venting your frustration at 
this onerous process

The lay user would not even bother with reporting this bug.  It's
shameful that the Captcha difficulty still exists!  I truly hope others
will report the bug so it gets solved and many future users can avoid
this issue entirely.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Aswin]

Wasted time in trying to enter the captcha. The Worst Ever.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[JJS]

Itś the most unreadable and most worse not working captcha i've ever
seen.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[R. Phillip Castagna]

Just wanted to +1 this issue after trying a couple dozen times to figure
out various combinations and starting to wonder if I was messing up the
spacing or capitalization or something. The online login form is a great
workaround, however. That said, if the online form doesn't need a
captcha, why does the software center? Shouldn't there be a parallel
technology to match like the CORS token or something?

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Denis Revin]

I have same bug. Tried >20 attempts, but unfortunately

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[stephen]

Spent ages trying to get through the captcha. What a horrible horrible
bug this is. I thought Ubuntu LTS didn't have bullshit like this.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Wendy Meyer]

The two captchas are eerily difficult to read (m or rn, l or t and so
on), I'm not sure if I should put a space between them or not since
neither would work. I know that software to read these is getting
smarter and smarter... currently I feel outsmarted by them.

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Kurt M. Sanger]

I downloaded xsane and tried to write a review.  The product was
excellent and I wish I converted to it sooner rather than using HP's
software on my old WinXP box.  But I can't register to write the review
as I can not solve the Captcha puzzle.  Just can't make out all those
letters.  I assume the ubuntu boys don't want my review.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Reya]

Yes the captcha is too tricky, I couldn't get through it while setting
up my Ubuntu in > 15 attempts

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Martin Cassell]

I was just about to try reading the captcha from another room using binoculars 
when i googled the
problem and found the login page workaround.  I also wasn't sure if I should 
include the "space" or
if the text {what I could read) was case sensitive or not.  It is reassuring to 
know it wasn't just me and
that the problem is being addressed.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Péter Sebestyén]

I can't read the captha when trying to  create an ubuntu one account.
How could I solve it?

** Changed in: software-center (Ubuntu)
 Assignee: (unassigned) => Péter Sebestyén (sebestyenpeter90)

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Daniel Manrique]

** Changed in: software-center (Ubuntu)
 Assignee: Péter Sebestyén (sebestyenpeter90) => (unassigned)

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Pinecone]

I have never spent longer trying to solve a captch, and eventually used
the work around.  I'm starting to worry that maybe I'm not actually a
human.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Pbif]

I had to use a work around. Can this bug be fixed?

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[osama_mrdoud]

Until now I could not sign-up because of this BUG !!!

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[wayward4now]

You all can't either edit the captcha properties to make it easier to
use or just replace the idiot thing??

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Amy]

Wow, three years later and it STILL isn't fixed? I just DL Unbuntu,
hearing it was the best, and I can't log in either. There is no captcha
for me to type in and it keeps telling me there was an error with my
captchaMy first experience with Unbuntu and I am not
impressedyet

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Daniel Manrique]

Hello,

I apologize for the trouble everybody's been having with this behavior.
An interesting observation is that some people have no trouble
deciphering the captcha, while others (as seen in this thread and as has
happened to me too) can't say for certain what the words are.

Whether the existing captcha is easy or difficult to solve for humans is
subjective, but it's clear that people are having trouble with it and
this gets in the way of Software Centre being accessible and useful to
users. We are aware of this issue and are looking at possible ways of
making verification with the embedded UI easier for humans while at the
same time ensuring the Software Centre service is protected from abuse.

In the meanwhile, I can suggest the workaround mentioned by Anthony
Martin in comment #9:

- Go to https://login.ubuntu.com/
- Create your account there, no captcha is needed.
- in Ubuntu Software Centre, when asked to log in (for instance, when trying to 
review software or enable recommendations), click on "Log-in with my existing 
account" (it's near the top, in orange).
- Use the login data from your just-created account to get access.

I realize this is less than ideal but it should enable you to enjoy all
the other great features of Ubuntu Software Centre while we find a
better solution.

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Rohit Pandey]

** Also affects: software-center
   Importance: Undecided
   Status: New

** No longer affects: software-center

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[M3R10T]

I've got the same problem. The CAPTCHA is completely unreadable. So I
used the old way to register by using FF browser. That's a pity that
after all these reports and comments no one has fixed it yet.

Impossible CAPTCHA bug problem encountered on Linux Ubuntu 14.04 LTS

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Matthew Paul Thomas]

** Attachment added: screenshot of the problem
   
https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1033598/+attachment/4442192/+files/usc-captcha.png

** Description changed:

+ software-center 5.2.4, Ubuntu 12.04
+ software-center 13.10, Ubuntu 14.04
+ 
+ 1. Switch to a guest session.
+ 2. Launch USC.
+ 3. Choose Turn On Recommendations.
+ 
  This really may be two bugs, but the latter one is a lot more
  irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
  recommendations. This should be OK, except that I created an account
  months ago. What happened to it?
  
- 2. Well whatever, then I shall register again. Unless there's a CAPTCHA
- challange which I can't solve. 0/40 success rate (est.). Guys, please.
- I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
- I'm wrong, then go on, prove me wrong.
+ 2. Well whatever, then I shall register again. Unless there's a CAPTCHA 
challange which I can't solve. 0/40 success rate (est.). Guys, please. I'm a 
human being. 0/40 means that this CAPTCHA is nearly unsolvable. If I'm wrong, 
then go on, prove me wrong.
+ https://launchpadlibrarian.net/214060168/usc-captcha.png
  
  Also it looks like I'm not alone with my opinion:
- 
  https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
- 
- https://bugs.launchpad.net/ubuntu/+source/software-
- center/+bug/990963/comments/6
- 
- ProblemType: Bug
- DistroRelease: Ubuntu 12.04
- Package: software-center 5.2.4
- ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
- Uname: Linux 3.2.0-27-generic-pae i686
- NonfreeKernelModules: nvidia
- ApportVersion: 2.0.1-0ubuntu11
- Architecture: i386
- CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
- CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
- Date: Mon Aug  6 19:45:17 2012
- InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
- PackageArchitecture: all
- SourcePackage: software-center
- UpgradeStatus: No upgrade log present (probably fresh install)
+ 
https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/990963/comments/6

** Changed in: software-center (Ubuntu)
   Importance: Undecided = High

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Lord Sinclair]

So, anyone at Canonical  to solve this ridiculous issue??!! How do you
wanna build a user community of any importance for your otherwise fine
system if you cannot get such basic things done?  What a pity

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Joe Fabio]

I ran into this captcha problem today. I wanted to review an app I
installed from the Ubuntu Software Center, but I couldn't create an
account, because I couldn't get passed the captcha. It tried to solve it
many times and gave up. I finally came across this bug report and
registered through here as andrewrl recommended.

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[andrewrl]

(ups accidently file new report instead of agreeing with the first one.
already delete it. sorry...)

The captcha is imposible to solve. i tried 20times and none works. turn
out if you register through the website and not the software center
there is no captcha

** Also affects: software-center
   Importance: Undecided
   Status: New

** No longer affects: software-center

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Tom Peterson]

Aarre is completely correct. Fanatically clinging to bug heat as a
measure of the importance of solving this issue demonstrates a short-
sighted administrative rigidity that cannot fail to scare away new
users.

Aarre was also correct to describe this situation as a Catch-22.
Anyone who has read Heller's classic novel will immediately recognize
the paradigm:

   1) I can't create an Ubuntu Single Sign-on account because the captchas are 
impossible to get right in a reasonable number of efforts.
   2) Because I can't create an Ubuntu Single Sign-on account, I can't complain 
about this in forums accessible only with an Ubuntu Single Sign-on account, nor 
can I create a bug report. Why would anyone expect new users to be savvy or 
invested enough to formally create a bug report anyway?
   3) Because the bug itself prevents the natural accumulation of bug heat 
that would cause it to be resolved  and because administrators insist on 
slavish adherence to a prioritization mechanism that is clearly inapplicable in 
this context, this issue has remained unaddressed for more than 3 years, 
frustrating and turning away potential Linux converts by the dozens.

And when the problems with this approach are clearly articulated (thank
you, aarre), the official response focuses solely on ways to increase
the bug heat rather than on ways to actually solve the problem.

If I were a newcomer, eager to explore an exciting new path through
open-source solutions (and this is exactly what I am), I'd have to be
wondering by now whether this is the kind of forward-thinking, problem-
solving community of fully engaged users that I was hoping to find. And
I might give up and look elsewhere.

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

Added ubuntu-sso-client as this may be an issue related to
authentication, rather than general Software Center functionality.

** Also affects: ubuntu-sso-client (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: ubuntu-sso-client (Ubuntu)
   Status: New = Confirmed

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Ira]

When I go through the Software Center, every once in a while I think
it'd be cool to get recommendations. So, I try to log into my Ubuntu One
account, and I can never read the captchas. This attempt, I've passed at
least 100 options, and I can't read any of them - not one. It's
infuriating that this problem has existed for almost 5 years now with no
one addressing it. I understand why and whatnot, so I thought I'd
contact them directly. Apparently you can't unless it's by mail, so my
suggestion is to send a letter with the bug reports attached. I may do
it myself, but I don't have a printer. If need be, I'll switch operating
systems to something that is accessible to me or the visually impaired.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

@Tom Peterson

And when the problems with this approach are clearly articulated (thank
you, aarre), the official response focuses solely on ways to increase
the bug heat rather than on ways to actually solve the problem.

Dear Tom, what exactly makes you think that my response is official in
any sense?

FYI, let me tell you that I'm generally from the same breed of everyday Ubuntu 
community member, just as you are. Except maybe that instead complaining and 
blaming fellow users I:
- posted the original bug report 3 years ago,
- did some cleanup of duplicate bug reports,
- gave some tips for others on bug heat, increasing the likelihood of getting 
this noticed by official maintainers.

BTW, did you ever consider subscription to bug mail?

While Aarre is completely right about the importance of this bug, I
don't really see how ranting and blaming others solves anything or
brings this bug closer to being noticed.

Also please note that so far, there's no official response for this bug
report. (Official meaning a statement originating from the maintainers
of this project.) It's just us talking and giving a hand to each other,
out of sheer altruism - y'know community.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Anthony Martin]

A work around for this bug (although its insane that this should even be
needed) is to make an account at https://login.ubuntu.com/ as the main
site don't require a captcha. Both my wife and I could not get this
captcha to work and we tried about 15 times each which is insane for a
captcha.

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

Martin: this seems to work, but there's another small gotcha: you need
the ubuntu-sso-client-qt installed:

https://askubuntu.com/questions/358491/unable-to-turn-on-
recommendations-in-ubuntu-software-center#440705

(I didn't yet have it for some reason.)

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

** Description changed:

  This really may be two bug, but the latter one is a lot more irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
  recommendations. This would be OK, unless I hadn't created an account
  for that purpose months ago. What did happen to it?
  
  2. Well whatever, then I shall register again. Unless there's a CAPTCHA
  challange which I can't solve. 0/40 success rate (est.). Guys, please.
  I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
- I'm wrong, the go on, prove me wrong.
+ I'm wrong, then go on, prove me wrong.
  
  Also it looks like I'm not alone with my opinion:
  
  https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
  
  https://bugs.launchpad.net/ubuntu/+source/software-
  center/+bug/990963/comments/6
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: software-center 5.2.4
  ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
  Uname: Linux 3.2.0-27-generic-pae i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu11
  Architecture: i386
  CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  Date: Mon Aug  6 19:45:17 2012
  InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

** Description changed:

  This really may be two bug, but the latter one is a lot more irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
- recommendations. This would be OK, unless I hadn't created an account
- for that purpose months ago. What did happen to it?
+ recommendations. This would be OK, except that I created an account
+ months ago. What happened to it?
  
  2. Well whatever, then I shall register again. Unless there's a CAPTCHA
  challange which I can't solve. 0/40 success rate (est.). Guys, please.
  I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
  I'm wrong, then go on, prove me wrong.
  
  Also it looks like I'm not alone with my opinion:
  
  https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
  
  https://bugs.launchpad.net/ubuntu/+source/software-
  center/+bug/990963/comments/6
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: software-center 5.2.4
  ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
  Uname: Linux 3.2.0-27-generic-pae i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu11
  Architecture: i386
  CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  Date: Mon Aug  6 19:45:17 2012
  InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

** Description changed:

  This really may be two bug, but the latter one is a lot more irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
- recommendations. This would be OK, except that I created an account
+ recommendations. This should be OK, except that I created an account
  months ago. What happened to it?
  
  2. Well whatever, then I shall register again. Unless there's a CAPTCHA
  challange which I can't solve. 0/40 success rate (est.). Guys, please.
  I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
  I'm wrong, then go on, prove me wrong.
  
  Also it looks like I'm not alone with my opinion:
  
  https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
  
  https://bugs.launchpad.net/ubuntu/+source/software-
  center/+bug/990963/comments/6
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: software-center 5.2.4
  ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
  Uname: Linux 3.2.0-27-generic-pae i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu11
  Architecture: i386
  CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  Date: Mon Aug  6 19:45:17 2012
  InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

** Description changed:

- This really may be two bug, but the latter one is a lot more irritating:
+ This really may be two bugs, but the latter one is a lot more
+ irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
  recommendations. This should be OK, except that I created an account
  months ago. What happened to it?
  
  2. Well whatever, then I shall register again. Unless there's a CAPTCHA
  challange which I can't solve. 0/40 success rate (est.). Guys, please.
  I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
  I'm wrong, then go on, prove me wrong.
  
  Also it looks like I'm not alone with my opinion:
  
  https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
  
  https://bugs.launchpad.net/ubuntu/+source/software-
  center/+bug/990963/comments/6
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: software-center 5.2.4
  ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
  Uname: Linux 3.2.0-27-generic-pae i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu11
  Architecture: i386
  CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  Date: Mon Aug  6 19:45:17 2012
  InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

To manage notifications about this bug go to:

[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

Aarre: thanks for your comment.

I did some googling and marked 3 other bugs as duplicates of this one
(+6 heat / duplicate).

Also, you can further increase heat by subscribing to bug mail (+2 heat
/ subscriber). Currently, 10 users are marked as affected, but only 2
are subscribet to bug mail - if the remaining 8 people subscribes,
that's +16 heat in itself.

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Aarre]

Just a note that I am also affected by this bug and to provide a little
additional information.

1. A comment on the duplicate bug report (Bug #1349123) suggests that
not putting a space between the two words is a workaround for this
problem. However, the workaround did not work for me.

2. Although not reflected in Launchpad, there are numerous reports of
this bug in online forums as you may see by Googling ubuntu one
captcha. This bug is likely to affect early first-time users of Ubuntu
(installing software via the Ubuntu Software Center rather than via
Synaptic or apt-get). Such users are unlikely to even know to look for a
bug report in Launchpad, let alone be able to file one. Moreover, there
is a Catch-22, because voting for (confirming) a bug in Launchpad
requires login, and Launchpad login defaults to Ubuntu One login, and
creating an Ubuntu One login is the very problem at issue

3. In addition to not knowing where to look for bug reports or how to
confirm them - even assuming that such users could figure out a way to
work around the Catch 22 problem - such users are especially vulnerable
to a tried Ubuntu, didn't like it kind of response to encountering
this big. The Windows and Mac OS X app store recommendation engines
just work. The Ubuntu app store recommendation engine does not. That
could be a real turn-off for someone exploring whether Ubuntu is a
viable alternative to a familiar closed operating system.

4. In light of #1 - #3 (the only workaround suggested on Launchpad does
not work, users who encounter this bug are unlikely to have the
knowledge to file bug reports and cannot do so even if they are so
inclined because of the Catch-22, and such users are likely to abandon
Ubuntu rather than try to solve the problem), I would suggest that the
low bug heat on this particular issue is not an accurate gauge of its
importance.

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Rick Ames]

Bug posted on 2012-08-06

Running into this problem today. How has this not been addressed or
solved?

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

Rick: the bug's current heat is 22 (now that I marked another bug as a
duplicate to this one). Right now, ordered by heat descending, this
places the bug on a 100+th place in this project.

This roughly translates to: Users don't really care about this issue,
or at least not so much as to file bug reports or searching for existing
ones and marking them as affects me and subscribing to bug mail. Well,
relatively. 

(To learn more about bug heat, click the heat value just below the title
of the bug on the right.)

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Scott Deerwester]

I can confirm this as well. I have NEVER had to work this hard to create
an account, and eventually just gave up.

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Csipak Attila]

** Description changed:

  This really may be two bug, but the latter one is a lot more irritating:
  
  1. For some reason Software Center keeps asking me to create a Software
  Center account on startup and also whenever I try to turn on
  recommendations. This would be OK, unless I hadn't created an account
  for that purpose months ago. What did happen to it?
  
  2. Well whatever, then I shall register again. Unless there's a CAPTCHA
  challange which I can't solve. 0/40 success rate (est.). Guys, please.
  I'm a human being. 0/40 means that this CAPTCHA is nearly unsolvable. If
  I'm wrong, the go on, prove me wrong.
+ 
+ Also it looks like I'm not alone with my opinion:
+ 
+ https://lists.ubuntu.com/archives/kubuntu-users/2012-May/056197.html
+ 
+ https://bugs.launchpad.net/ubuntu/+source/software-
+ center/+bug/990963/comments/6
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: software-center 5.2.4
  ProcVersionSignature: Ubuntu 3.2.0-27.43-generic-pae 3.2.21
  Uname: Linux 3.2.0-27-generic-pae i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu11
  Architecture: i386
  CheckboxSubmission: e665592ec356650b8c1e4f41698ed522
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  Date: Mon Aug  6 19:45:17 2012
  InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Beta i386 (20120301)
  PackageArchitecture: all
  SourcePackage: software-center
  UpgradeStatus: No upgrade log present (probably fresh install)

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
  to solve for a real human being

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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Ernst Jedermann]

Hi,

I am usually not to bad with captchas but the registration with the
software center was way beyond everything I would consider to be
reasonable. I guess it took me over 15 attempts to get a single hit with
the captchas.

cheers,
Ernst

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Title:
  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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[Bug 1033598] Re: the CAPTCHA challenge in Ubuntu Software Center is much too difficult to solve for a real human being

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: software-center (Ubuntu)
   Status: New = Confirmed

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  the CAPTCHA challenge in Ubuntu Software Center is much too difficult
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