[Bug 1075764] Re: eog freezes computer

2012-12-04 Thread Sebastien Bacher
thanks, there is no error in those logs :-( did you get the issue? did
you have to reboot?

** Changed in: eog (Ubuntu)
   Status: Incomplete = New

** Changed in: eog (Ubuntu)
   Importance: Undecided = Low

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Re: [Bug 1075764] Re: eog freezes computer

2012-12-04 Thread Richard
No I don't get the issue any more because removed eog a few weeks ago.


On Tue, Dec 4, 2012 at 8:12 PM, Sebastien Bacher seb...@ubuntu.com wrote:
 thanks, there is no error in those logs :-( did you get the issue? did
 you have to reboot?

 ** Changed in: eog (Ubuntu)
Status: Incomplete = New

 ** Changed in: eog (Ubuntu)
Importance: Undecided = Low

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 Title:
   eog freezes computer

 Status in “eog” package in Ubuntu:
   New

 Bug description:
   Twice today when I switched back and forth between images eog froze my
   computer. Mouse could move but nothing responded to click or keyboard
   commands. Had to hard reset.

   Ubuntu 12.04
   eog 3.4.2
   ---
   ApportVersion: 2.0.1-0ubuntu14
   Architecture: i386
   DistroRelease: Ubuntu 12.04
   InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
   Package: eog 3.4.2-0ubuntu1.1
   PackageArchitecture: i386
   ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=eo.utf8
SHELL=/bin/bash
   ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
   Tags:  precise
   Uname: Linux 3.2.0-32-generic i686
   UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
   UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse 
 pulse-access sambashare video

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  eog freezes computer

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[Bug 1075764] Re: eog freezes computer

2012-12-04 Thread Sebastien Bacher
ok, closing the bug, without logs got from the system just after getting
the issue there is not a lot of we investigate

** Changed in: eog (Ubuntu)
   Status: New = Invalid

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Re: [Bug 1075764] Re: eog freezes computer

2012-12-04 Thread Richard
Understood.
In future would be ideal to request what is needed from the start.


On Tue, Dec 4, 2012 at 11:51 PM, Sebastien Bacher seb...@ubuntu.com wrote:
 ok, closing the bug, without logs got from the system just after getting
 the issue there is not a lot of we investigate

 ** Changed in: eog (Ubuntu)
Status: New = Invalid

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 report.
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 Title:
   eog freezes computer

 Status in “eog” package in Ubuntu:
   Invalid

 Bug description:
   Twice today when I switched back and forth between images eog froze my
   computer. Mouse could move but nothing responded to click or keyboard
   commands. Had to hard reset.

   Ubuntu 12.04
   eog 3.4.2
   ---
   ApportVersion: 2.0.1-0ubuntu14
   Architecture: i386
   DistroRelease: Ubuntu 12.04
   InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
   Package: eog 3.4.2-0ubuntu1.1
   PackageArchitecture: i386
   ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=eo.utf8
SHELL=/bin/bash
   ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
   Tags:  precise
   Uname: Linux 3.2.0-32-generic i686
   UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
   UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse 
 pulse-access sambashare video

 To manage notifications about this bug go to:
 https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

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Title:
  eog freezes computer

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[Bug 1075764] Re: eog freezes computer

2012-12-04 Thread Sebastien Bacher
right, sorry about that, people helping on triaging do what they can but
sometimes iterations are needed...

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[Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Sebastien Bacher
  what else is needed?

sorry for the delay, there are more tickets in the system than people to
deal with those...

the log collected doesn't have lot of useful details. is the issue still 
happening to you? how do you trigger it, only with eog?
if that happens again, could you add your /var/log/Xrg.0.log(.old) and syslog 
logs to the bug?

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Re: [Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Richard
That's fine. Just wanted to check whether were waiting on me.

I have since removed eog because of repeated freezes.


On Mon, Dec 3, 2012 at 9:31 PM, Sebastien Bacher seb...@ubuntu.com wrote:
  what else is needed?

 sorry for the delay, there are more tickets in the system than people to
 deal with those...

 the log collected doesn't have lot of useful details. is the issue still 
 happening to you? how do you trigger it, only with eog?
 if that happens again, could you add your /var/log/Xrg.0.log(.old) and syslog 
 logs to the bug?

 --
 You received this bug notification because you are subscribed to the bug
 report.
 https://bugs.launchpad.net/bugs/1075764

 Title:
   eog freezes computer

 Status in “eog” package in Ubuntu:
   Incomplete

 Bug description:
   Twice today when I switched back and forth between images eog froze my
   computer. Mouse could move but nothing responded to click or keyboard
   commands. Had to hard reset.

   Ubuntu 12.04
   eog 3.4.2
   ---
   ApportVersion: 2.0.1-0ubuntu14
   Architecture: i386
   DistroRelease: Ubuntu 12.04
   InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
   Package: eog 3.4.2-0ubuntu1.1
   PackageArchitecture: i386
   ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=eo.utf8
SHELL=/bin/bash
   ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
   Tags:  precise
   Uname: Linux 3.2.0-32-generic i686
   UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
   UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse 
 pulse-access sambashare video

 To manage notifications about this bug go to:
 https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

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Title:
  eog freezes computer

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[Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Sebastien Bacher
the freezes are not likely to eog, whatever an image viewer does the
system should handle it fine, it seems like a bug in the drivers and
having the logs would still be useful if you feel like investigating a
bit more the issue

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  eog freezes computer

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Re: [Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Richard
 having the logs would still be useful if you feel like investigating a
bit more the issue

I already sent logs as requested after the last crash.

I tested a number of other image viewers and was not able to trigger a
crash with them.
But crash happened consistently with eog as described.
So problem does seem to be specific to eog.


On Mon, Dec 3, 2012 at 10:32 PM, Sebastien Bacher seb...@ubuntu.com wrote:
 the freezes are not likely to eog, whatever an image viewer does the
 system should handle it fine, it seems like a bug in the drivers and
 having the logs would still be useful if you feel like investigating a
 bit more the issue

 --
 You received this bug notification because you are subscribed to the bug
 report.
 https://bugs.launchpad.net/bugs/1075764

 Title:
   eog freezes computer

 Status in “eog” package in Ubuntu:
   Incomplete

 Bug description:
   Twice today when I switched back and forth between images eog froze my
   computer. Mouse could move but nothing responded to click or keyboard
   commands. Had to hard reset.

   Ubuntu 12.04
   eog 3.4.2
   ---
   ApportVersion: 2.0.1-0ubuntu14
   Architecture: i386
   DistroRelease: Ubuntu 12.04
   InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
   Package: eog 3.4.2-0ubuntu1.1
   PackageArchitecture: i386
   ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=eo.utf8
SHELL=/bin/bash
   ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
   Tags:  precise
   Uname: Linux 3.2.0-32-generic i686
   UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
   UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse 
 pulse-access sambashare video

 To manage notifications about this bug go to:
 https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions

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Title:
  eog freezes computer

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[Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Sebastien Bacher
thanks for the log but having the extra files requested in comment #5
would be useful as well

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  eog freezes computer

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Re: [Bug 1075764] Re: eog freezes computer

2012-12-03 Thread Richard
sure, attached are the logs


On Mon, Dec 3, 2012 at 11:42 PM, Sebastien Bacher seb...@ubuntu.com wrote:
 thanks for the log but having the extra files requested in comment #5
 would be useful as well

 --
 You received this bug notification because you are subscribed to the bug
 report.
 https://bugs.launchpad.net/bugs/1075764

 Title:
   eog freezes computer

 Status in “eog” package in Ubuntu:
   Incomplete

 Bug description:
   Twice today when I switched back and forth between images eog froze my
   computer. Mouse could move but nothing responded to click or keyboard
   commands. Had to hard reset.

   Ubuntu 12.04
   eog 3.4.2
   ---
   ApportVersion: 2.0.1-0ubuntu14
   Architecture: i386
   DistroRelease: Ubuntu 12.04
   InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
   Package: eog 3.4.2-0ubuntu1.1
   PackageArchitecture: i386
   ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=eo.utf8
SHELL=/bin/bash
   ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
   Tags:  precise
   Uname: Linux 3.2.0-32-generic i686
   UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
   UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse 
 pulse-access sambashare video

 To manage notifications about this bug go to:
 https://bugs.launchpad.net/ubuntu/+source/eog/+bug/1075764/+subscriptions


** Attachment added: syslog
   https://bugs.launchpad.net/bugs/1075764/+attachment/3450991/+files/syslog

** Attachment added: Xorg.0.log
   https://bugs.launchpad.net/bugs/1075764/+attachment/3450992/+files/Xorg.0.log

** Attachment added: Xorg.0.log.old
   
https://bugs.launchpad.net/bugs/1075764/+attachment/3450993/+files/Xorg.0.log.old

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  eog freezes computer

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[Bug 1075764] Re: eog freezes computer

2012-12-01 Thread Richard
hello - this bug is marked incomplete. 
I provided the information asked for a month back - what else is needed?

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[Bug 1075764] Re: eog freezes computer

2012-11-06 Thread Edward Donovan
Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please execute the following command, as it will
automatically gather debugging information, in a terminal:

  apport-collect 1075764

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.


** Changed in: eog (Ubuntu)
   Status: New = Incomplete

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[Bug 1075764] Re: eog freezes computer

2012-11-06 Thread Richard
apport information

** Tags added: apport-collected precise

** Description changed:

  Twice today when I switched back and forth between images eog froze my
  computer. Mouse could move but nothing responded to click or keyboard
  commands. Had to hard reset.
  
  Ubuntu 12.04
  eog 3.4.2
+ --- 
+ ApportVersion: 2.0.1-0ubuntu14
+ Architecture: i386
+ DistroRelease: Ubuntu 12.04
+ InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release i386 (20101007)
+ Package: eog 3.4.2-0ubuntu1.1
+ PackageArchitecture: i386
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, user)
+  LANG=eo.utf8
+  SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
+ Tags:  precise
+ Uname: Linux 3.2.0-32-generic i686
+ UpgradeStatus: Upgraded to precise on 2012-06-30 (129 days ago)
+ UserGroups: adm admin audio cdrom dialout lpadmin plugdev pulse pulse-access 
sambashare video

** Attachment added: Dependencies.txt
   
https://bugs.launchpad.net/bugs/1075764/+attachment/3426299/+files/Dependencies.txt

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[Bug 1075764] Re: eog freezes computer

2012-11-06 Thread Richard
wow - nice automated system

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