[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
Thanks for the update, Gouri. I will close the report now. Have a great day! :) G Closed per reporter’s feedback. ** Changed in: thunderbird (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
Hello gf. Yes you can close the ticket. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
Hello Gouri, Thank you for submitting this bug and reporting a problem with Thunderbird. You made this bug report in 2014 and there have been several versions of Ubuntu and Thunderbird since then. I think by your comments that you solved the problem on your own by creating a new profile. Do you mind if I close the ticket now? Thank you again for helping make Ubuntu and Thunderbird better. G ** Changed in: thunderbird (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
Hello, The user requested to get back their parameters, like identities, local mail folders, etc. I diffed the pref.js between old and new account and was surprised to see that mail.root.imap references a non-existent directory. It should have been user_pref(mail.root.imap, /home/affectedusername/.thunderbird/someaccountname.default/ImapMail); It was instead user_pref(mail.root.imap, /home/someotherusername/.thunderbird/someaccountname.default/ImapMail); The first directory mentioned existed, the second not. That might explain the crash. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
When debugging it's sometime useful to have two similar situations, one that works and one that fails. We have that here. Two machines : * same brand (Asus) but not same model * affected one is Ubuntu 12.04, working one is Ubuntu 14.04 * same WiFi network * same Thunderbird version (from their regular Ubuntu packages, details below) * accessing same IMAP provider, same IMAP account * nothing changed recently on either (only location and thus wifi changed yesterday) * working one has a thundebird profile with 9 mail servers, failing one has 2 (including local folders). * one crashes when connecting to IMAP, one works. Any hint appreciated. Thank you for your attention. Working machine: LC_ALL=C apt-cache policy thunderbird thunderbird: Installed: 1:31.3.0+build1-0ubuntu0.14.04.1 Candidate: 1:31.3.0+build1-0ubuntu0.14.04.1 Version table: *** 1:31.3.0+build1-0ubuntu0.14.04.1 0 500 http://fr.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages 100 /var/lib/dpkg/status 1:24.4.0+build1-0ubuntu1 0 500 http://fr.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1405209] Re: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary.
It was simple enough to create a new profile from scratch for the affected user. Now thunderbird works. So, something was broken in that user's profile. If that can be two cents to encourage Mozilla to make a reset profile feature like they did for Firefox, that would probably make things up. Thank you for your attention. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1405209 Title: Thunderbird crashes on IMAP search for folder in NS_MsgHashIfNecessary. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1405209/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
