[Bug 1465826] Re: The phone freez totally
** Project changed: qtmir => qtmir (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
@Csaba - that command only works if you have Developer Mode enabled on your phone, and the phone is unlocked - i.e. you've entered your PIN and are looking at the Dash, for example. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
** Changed in: qtmir Importance: Undecided = Critical ** No longer affects: unity8 (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1465826] Re: The phone freez totally
Hi, I can't send you the file because of the below error. sudo adb shell error: device not found BR, Csaba Magyar 2015-07-31 19:45 keltezéssel, Gerry Boland írta: Hey, If this happens again, please connect your phone to your computer with USB, use adb shell from a terminal to get a shell on your phone. Then do kill -SEGV `pidof unity8` This will make unity8 crash in the hung state it is in, and apport will do its job of uploading the crash file to us. To point us to the uploaded crash file, on your phone, please 1. open System Settings and go to Security Privacy - Diagnostics - Previous error reports 2. the web browser will open on a page, this contains all the crashes that were uploaded from your device Could you grab this URL and share it with us please. For information security reasons, you're welcome to email me the URL directly at gerry.bol...@canonical.com Thanks -Gerry -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
Hey, If this happens again, please connect your phone to your computer with USB, use adb shell from a terminal to get a shell on your phone. Then do kill -SEGV `pidof unity8` This will make unity8 crash in the hung state it is in, and apport will do its job of uploading the crash file to us. To point us to the uploaded crash file, on your phone, please 1. open System Settings and go to Security Privacy - Diagnostics - Previous error reports 2. the web browser will open on a page, this contains all the crashes that were uploaded from your device Could you grab this URL and share it with us please. For information security reasons, you're welcome to email me the URL directly at gerry.bol...@canonical.com Thanks -Gerry -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
I emailed you the link, next time I will try to capture the crash using the command you provided if I am around my computer when it happens. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
Hey guys, thanks for the logs. This is a tough bug to figure out, sadly your logs haven't given me a clue what might be wrong. Those lines you've pointed out are just warnings, and have no impact on this issue IMO. If anyone has the capability to get a backtrace of unity8 while it is hug, that would be most helpful. I'll do what I can to reproduce it. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
I believe SturmFlut successfully reproduced this issue and captured a crash and uploaded it to errors.ubuntu.com, you might check with him. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
i might be wrong, but i think Gerry's wanting a backtrace from a hung unity8, not a crash. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
How can I capture such a backtrace? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
I did a bit of analysis on krillin OTA-4. 1. Go to the apps scope. 2. Swipe in the launcher from the left. No error. 3. Switch to an app. After about a second, the following error is logged to unity8.log: ** (process:2492): WARNING **: Unable to get pids for 'unity8-dash' to send signal 19 ApplicationController::pauseApplication FAILED to pause appId= unity8-dash process 2492 is unity8, signal 19 is SIGSTOP on x86 Linux. 4. Swipe in the launcher from the left. The following error is immediately logged to unity8.log: ** (process:2492): WARNING **: Unable to get pids for 'unity8-dash' to send signal 18 ApplicationController::resumeApplication FAILED to resume appId= unity8-dash Signal 18 is SIGCONT on x86 Linux. 5. Tap inside the app to make the launcher disapper. The following error is immediately logged to unity8.log: ** (process:2492): WARNING **: Unable to get pids for 'unity8-dash' to send signal 19 ApplicationController::pauseApplication FAILED to pause appId= unity8-dash Every time the launcher is shown or hidden while an app is active, those errors appear. But no matter how hard I try to provoke it, the UI doesn't freeze. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
** Attachment added: unity8.log.1 https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+attachment/4424306/+files/unity8.log.1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
That freeze happens to me every few days without exception, I am attaching new logs that contain errors not seen in previous logs. file:///usr/lib/arm-linux-gnueabihf/unity8/qml/Dash/createCardComponent:59: Error: Invalid write to global property file:///usr/share/unity8/Stages/PhoneStage.qml:416: TypeError: Cannot read property 'x' of null Etc. ** Attachment added: unity8-dash.log.1 https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+attachment/4424305/+files/unity8-dash.log.1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
[1436020484.416946] WARNING Loader: Failed to load module: /usr/lib /arm-linux-gnueabihf/mir/server-platform/input-stub.so (error was:/usr/lib/arm-linux-gnueabihf/mir/server-platform/input-stub.so: undefined symbol: _ZN3mir6events10make_eventExx17MirKeyboardActionjij) This warning seems to be related to Mir. You will find all these in the last two logs I have uploaded. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
Update-UI freeze most often happens during application switching, sometimes it happens when a notification arrives and I try opening it. Also I noticed a different behavior with UI freezes after OTA-4 update, before OTA-4 when UI froze it would reboot itself after a while, but after OTA-4 it freezes permanently and I have to power off the phone to resolve it. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
The logs point that it tries to switch to an app that's not around any more. ** Also affects: qtmir Importance: Undecided Status: New ** Changed in: qtmir Assignee: (unassigned) = Gerry Boland (gerboland) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/qtmir/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
** Attachment added: unity8.log https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+attachment/4423754/+files/unity8.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
This happens every few days for me, I am attaching Unity 8 log. ** Attachment added: unity8.log.1 https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+attachment/4422034/+files/unity8.log.1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
Please find attached the log file ** Attachment added: unity8.log https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+attachment/4421180/+files/unity8.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
How often does this happen for you? When it happens again, can you send us some logs (/home/phablet/.cache/upstart/unity8.log) ** Changed in: unity8 (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
It happened twice until now. Ok, I will send the log next time. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
** Project changed: ubuntuphone = unity8 (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1465826] Re: The phone freez totally
** Package changed: phablet-tools (Ubuntu) = ubuntuphone -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1465826 Title: The phone freez totally To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntuphone/+bug/1465826/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
