[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Bug Watch Updater]

** Changed in: gnome-shell
   Status: Confirmed => Fix Released

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Title:
  Unable to launch xdiagnose through the Activities Overview in the
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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

** No longer affects: gnome-shell (Ubuntu)

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Alberto Salvia Novella]

** Changed in: ubuntu-gnome
   Status: In Progress => Fix Released

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Launchpad Bug Tracker]

This bug was fixed in the package xdiagnose - 3.8.4.1

---
xdiagnose (3.8.4.1) xenial; urgency=medium

  * Use xdiagnose-pkexec helper script (like synaptic-pkexec) to
fix xdiagnose not starting from GNOME's Activities Overview
(LP: #1483276)
  * Install app icon in standard location (making it themeable)

 -- Jeremy Bicha   Sat, 20 Aug 2016 00:55:14 -0400

** Changed in: xdiagnose (Ubuntu Xenial)
   Status: Fix Committed => Fix Released

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Bug Watch Updater]

** Changed in: gnome-shell
   Status: Unknown => Confirmed

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Bug Watch Updater]

** Changed in: gnome-shell
   Status: Confirmed => Unknown

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

I know it's strange, but I'm almost certain that the version of Ubuntu
where I first had the issue, it only came after doing a fresh install,
previously it had worked on a fresh install as well. But this update
definitely fixes it for me. Seems it doesn't affect all though, but if
you can test that the updated version in -proposed doesn't break the
functionality for you then I don't see a problem in releasing it if it
fixes the problem for those who have it.

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

It is even stranger that in all my GNOME VMs it doesn't work without the
version in -proposed, but in my Unity VMs it works fine with the version
we have currently and you say it works for you on.

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Christopher]

I don't have this problem either and haven't going back several versions
up to 16.04.

I've been running Ubuntu Gnome for a few years and it seems less
susceptible to bugs.

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Ty Young]

Oddly enough, after doing a reinstall of 16.04 xdiagnose does properly
prompt me for a password and starts.

The password prompt reads "Authentication is needed to diagnose
graphical issues".

Gnome shell is 3.18 while dpkg -s outputs 3.8.4 as the version number.

Any idea why it is working for me? Will installing the updated package
break anything as its already working?

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

I have tested this package (version 3.8.4.1) in an Ubuntu GNOME 16.04.1
VM with the default 3.18 and can confirm that it fixes the issue.

** Tags removed: verification-needed
** Tags added: verification-done yakkety

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Martin Pitt]

Hello Nikita, or anyone else affected,

Accepted xdiagnose into xenial-proposed. The package will build now and
be available at https://launchpad.net/ubuntu/+source/xdiagnose/3.8.4.1
in a few hours, and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to
enable and use -proposed.  Your feedback will aid us getting this update
out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, and change the tag
from verification-needed to verification-done. If it does not fix the
bug for you, please add a comment stating that, and change the tag to
verification-failed.  In either case, details of your testing will help
us make a better decision.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance!

** Changed in: xdiagnose (Ubuntu Xenial)
   Status: In Progress => Fix Committed

** Tags added: verification-needed

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

I uploaded a Stable Release Update for this issue, but it has to be
manually accepted.

See https://wiki.ubuntu.com/StableReleaseUpdates

https://launchpad.net/ubuntu/xenial/+queue?queue_state=1

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

Glad to see a fix has been released, when will it be backported into
Xenial?

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Launchpad Bug Tracker]

This bug was fixed in the package xdiagnose - 3.8.5

---
xdiagnose (3.8.5) yakkety; urgency=medium

  * Use xdiagnose-pkexec helper script (like synaptic-pkexec) to
fix xdiagnose not starting from GNOME's Activities Overview
(LP: #1483276)
  * Install app icon in standard location (making it themeable)

 -- Jeremy Bicha   Sat, 20 Aug 2016 00:55:14 -0400

** Changed in: xdiagnose (Ubuntu)
   Status: Fix Committed => Fix Released

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Alberto Salvia Novella]

** Changed in: gnome-shell (Ubuntu)
   Status: Confirmed => Invalid

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

The bug does not seem to affect Ubuntu GNOME 14.04 LTS.

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

** Description changed:

- I am in need of doing some diagnostics work with "xdiagnose", however
- when searching for it in the Activities Overview, and then clicking on
- it, absolutely nothing happens, when in the past it would ask me for my
- password so that I could run it as root.
+ Impact
+ ==
+ Clicking the icon in GNOME Shell's Activities Overview for xdiagnose fails 
silently. Nothing happens. xdiagnose is a default app in Ubuntu GNOME so this 
is a major papercut.
+ 
+ Another bug being fixed in this upload is that xdiagnose hard-coded its
+ app icon location making it impossible for icon themes to override it.
+ 
+ Test Case
+ =
+ 1. From Ubuntu GNOME 16.04, install the update.
+ 2. Note that GNOME Shell caches app icons so the xdiagnose icon will probably 
disappear. You can fix this by logging out and logging back or by running 
Alt-F2 and entering the letter r in the popup. Wait a few moments for 
gnome-shell to reload.
+ 3. Open the Activies Overview. Search for xdiagnose and click the app in the 
results.
+ 4. Does xdiagnose run? Does its icon display ok?
+  
+ Regression Potential
+ 
+ Low. The primary change basically just copies what Synaptic does with its 
synaptic-pkexec launcher. Except for the minor glitch with the icon 
disappearing until GNOME Shell is reloaded, the icon switch is simple.
+ 
+ Original Bug Report
+ ===
+ I am in need of doing some diagnostics work with "xdiagnose", however when 
searching for it in the Activities Overview, and then clicking on it, 
absolutely nothing happens, when in the past it would ask me for my password so 
that I could run it as root.
  
  I looked further into the issue and when trying to run it through
  Terminal:
  
  xdiagnose
  
  This was the output I got:
  
  Error: Must run as superuser
  
  But when running it in Terminal like so:
  
  pkexec xdiagnose
  
  It prompted for the password as it normally would and should (so pkexec
  is not the issue).
  
  There was also no output from the command:
  
  grep -r 'xdiagnose' ~/.local/share/applications
  
  And the output of this command "grep -r 'xdiagnose'
  /usr/share/applications" was:
  
  /usr/share/applications/xdiagnose.desktop:Name=xdiagnose
  /usr/share/applications/xdiagnose.desktop:Exec=pkexec xdiagnose
  
/usr/share/applications/xdiagnose.desktop:Icon=/usr/share/xdiagnose/icons/microscope.svg
  
/usr/share/applications/xdiagnose.desktop:X-Ubuntu-Gettext-Domain=xdiagnose
  
  The contents of the file is this:
  
  [Desktop Entry]
  Name=xdiagnose
  GenericName=Diagnose Graphics Issues
  Comment=X.org Diagnostic and Repair Utility
  Exec=pkexec xdiagnose
  Icon=/usr/share/xdiagnose/icons/microscope.svg
  Terminal=false
  Type=Application
  Categories=System;Settings;
  X-Ubuntu-Gettext-Domain=xdiagnose
  
  I have reinstalled it with "sudo apt-get install --reinstall xdiagnose",
  however this seems to have made no difference at all to anything.
  
  I have also attempted to launch another application via the Activities
  Overview that uses 'pkexec' to start, and it works fine as normal.
  
  I initially experienced this issue on Ubuntu GNOME 15.04 with GNOME
  3.16, then on Ubuntu GNOME 15.10 with GNOME 3.18, and now on Ubuntu
  GNOME 16.04 with GNOME 3.20. Though I remember a time when this issue
  wasn't present (probably when I was running Ubuntu GNOME 15.04 with
  GNOME 3.14).

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

** Also affects: gnome-shell (Ubuntu Xenial)
   Importance: Undecided
   Status: New

** Also affects: xdiagnose (Ubuntu Xenial)
   Importance: Undecided
   Status: New

** No longer affects: gnome-shell (Ubuntu Xenial)

** Changed in: xdiagnose (Ubuntu Xenial)
   Status: New => Triaged

** Changed in: xdiagnose (Ubuntu Xenial)
   Importance: Undecided => High

** Changed in: xdiagnose (Ubuntu Xenial)
   Status: Triaged => In Progress

** Changed in: xdiagnose (Ubuntu)
   Status: Triaged => Fix Committed

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Jeremy Bicha]

** Changed in: xdiagnose (Ubuntu)
   Status: Invalid => Triaged

** Changed in: ubuntu-gnome
   Status: Confirmed => In Progress

** Changed in: ubuntu-gnome
   Importance: Undecided => High

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Ubuntu QA Website]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1483276

** Tags added: iso-testing

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

Though I have not tested yet myself on Unity, I have asked a few people
to and it all works as expected for them.

** Changed in: xdiagnose (Ubuntu)
   Status: Incomplete => Invalid

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Alberto Salvia Novella]

Does it happen under Unity?

If it does, set status for "xdiagnose" as "confirmed", and status for 
"gnome-shell" as "invalid".
If it does not, do the other way around.

Thank you.

** Changed in: gnome-shell (Ubuntu)
   Status: Confirmed => Incomplete

** Changed in: xdiagnose (Ubuntu)
   Status: Confirmed => Incomplete

** Changed in: xdiagnose (Ubuntu)
   Importance: Undecided => High

** Changed in: gnome-shell (Ubuntu)
   Importance: Undecided => High

** Changed in: xdiagnose (Ubuntu)
   Importance: High => Medium

** Changed in: xdiagnose (Ubuntu)
   Importance: Medium => High

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Bug Watch Updater]

** Changed in: gnome-shell
   Status: Unknown => Confirmed

** Changed in: gnome-shell
   Importance: Unknown => Critical

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

** Also affects: gnome-shell via
   https://bugzilla.gnome.org/show_bug.cgi?id=763531
   Importance: Unknown
   Status: Unknown

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

** Description changed:

  I am in need of doing some diagnostics work with "xdiagnose", however
  when searching for it in the Activities Overview, and then clicking on
  it, absolutely nothing happens, when in the past it would ask me for my
  password so that I could run it as root.
  
  I looked further into the issue and when trying to run it through
  Terminal:
  
- xdiagnose
+ xdiagnose
  
  This was the output I got:
  
- Error: Must run as superuser
+ Error: Must run as superuser
  
  But when running it in Terminal like so:
  
- pkexec xdiagnose
+ pkexec xdiagnose
  
  It prompted for the password as it normally would and should (so pkexec
  is not the issue).
  
  There was also no output from the command:
  
- grep -r 'xdiagnose' ~/.local/share/applications
+ grep -r 'xdiagnose' ~/.local/share/applications
  
  And the output of this command "grep -r 'xdiagnose'
  /usr/share/applications" was:
  
- /usr/share/applications/xdiagnose.desktop:Name=xdiagnose
- /usr/share/applications/xdiagnose.desktop:Exec=pkexec xdiagnose
- 
/usr/share/applications/xdiagnose.desktop:Icon=/usr/share/xdiagnose/icons/microscope.svg
- 
/usr/share/applications/xdiagnose.desktop:X-Ubuntu-Gettext-Domain=xdiagnose
+ /usr/share/applications/xdiagnose.desktop:Name=xdiagnose
+ /usr/share/applications/xdiagnose.desktop:Exec=pkexec xdiagnose
+ 
/usr/share/applications/xdiagnose.desktop:Icon=/usr/share/xdiagnose/icons/microscope.svg
+ 
/usr/share/applications/xdiagnose.desktop:X-Ubuntu-Gettext-Domain=xdiagnose
  
  The contents of the file is this:
  
- [Desktop Entry]
- Name=xdiagnose
- GenericName=Diagnose Graphics Issues
- Comment=X.org Diagnostic and Repair Utility
- Exec=pkexec xdiagnose
- Icon=/usr/share/xdiagnose/icons/microscope.svg
- Terminal=false
- Type=Application
- Categories=System;Settings;
- X-Ubuntu-Gettext-Domain=xdiagnose
+ [Desktop Entry]
+ Name=xdiagnose
+ GenericName=Diagnose Graphics Issues
+ Comment=X.org Diagnostic and Repair Utility
+ Exec=pkexec xdiagnose
+ Icon=/usr/share/xdiagnose/icons/microscope.svg
+ Terminal=false
+ Type=Application
+ Categories=System;Settings;
+ X-Ubuntu-Gettext-Domain=xdiagnose
  
  I have reinstalled it with "sudo apt-get install --reinstall xdiagnose",
  however this seems to have made no difference at all to anything.
  
  I have also attempted to launch another application via the Activities
  Overview that uses 'pkexec' to start, and it works fine as normal.
  
  I initially experienced this issue on Ubuntu GNOME 15.04 with GNOME
  3.16, then on Ubuntu GNOME 15.10 with GNOME 3.18, and now on Ubuntu
  GNOME 16.04 with GNOME 3.19. Though I remember a time when this issue
  wasn't present (probably when I was running Ubuntu GNOME 15.04 with
- GNOME 3.14 - I will test it and then update the report).
+ GNOME 3.14).

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Title:
  Unable to launch xdiagnose through the Activities Overview in the
  normal way

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[Bug 1483276] Re: Unable to launch xdiagnose through the Activities Overview in the normal way

[Nikita Yerenkov-Scott]

I have now also reported this issue upstream:
https://bugzilla.gnome.org/show_bug.cgi?id=763531

** Description changed:

  I am in need of doing some diagnostics work with "xdiagnose", however
  when searching for it in the Activities Overview, and then clicking on
  it, absolutely nothing happens, when in the past it would ask me for my
  password so that I could run it as root.
  
- I looked further into this and tried running it in Terminal:
+ I looked further into the issue and when trying to run it through
+ Terminal:
  
- xdiagnose
+ xdiagnose
  
- And this was the output from the command:
+ This was the output I got:
  
- Error: Must run as superuser
+ Error: Must run as superuser
  
- There was no output from the command:
+ But when running it in Terminal like so:
  
- grep -r 'xdiagnose' ~/.local/share/applications
+ pkexec xdiagnose
+ 
+ It prompted for the password as it normally would and should (so pkexec
+ is not the issue).
+ 
+ There was also no output from the command:
+ 
+ grep -r 'xdiagnose' ~/.local/share/applications
  
  And the output of this command "grep -r 'xdiagnose'
  /usr/share/applications" was:
  
- /usr/share/applications/xdiagnose.desktop:Name=xdiagnose
- /usr/share/applications/xdiagnose.desktop:Exec=pkexec xdiagnose
- 
/usr/share/applications/xdiagnose.desktop:Icon=/usr/share/xdiagnose/icons/microscope.svg
- 
/usr/share/applications/xdiagnose.desktop:X-Ubuntu-Gettext-Domain=xdiagnose
+ /usr/share/applications/xdiagnose.desktop:Name=xdiagnose
+ /usr/share/applications/xdiagnose.desktop:Exec=pkexec xdiagnose
+ 
/usr/share/applications/xdiagnose.desktop:Icon=/usr/share/xdiagnose/icons/microscope.svg
+ 
/usr/share/applications/xdiagnose.desktop:X-Ubuntu-Gettext-Domain=xdiagnose
  
  The contents of the file is this:
  
- [Desktop Entry]
- Name=xdiagnose
- GenericName=Diagnose Graphics Issues
- Comment=X.org Diagnostic and Repair Utility
- Exec=pkexec xdiagnose
- Icon=/usr/share/xdiagnose/icons/microscope.svg
- Terminal=false
- Type=Application
- Categories=System;Settings;
- X-Ubuntu-Gettext-Domain=xdiagnose
+ [Desktop Entry]
+ Name=xdiagnose
+ GenericName=Diagnose Graphics Issues
+ Comment=X.org Diagnostic and Repair Utility
+ Exec=pkexec xdiagnose
+ Icon=/usr/share/xdiagnose/icons/microscope.svg
+ Terminal=false
+ Type=Application
+ Categories=System;Settings;
+ X-Ubuntu-Gettext-Domain=xdiagnose
  
  I have reinstalled it with "sudo apt-get install --reinstall xdiagnose",
  however this seems to have made no difference at all to anything.
  
  I have also attempted to launch another application via the Activities
- Overview that uses pkexec to start, and it works fine as normal.
+ Overview that uses 'pkexec' to start, and it works fine as normal.
  
- ---
- 
- **OS Information:**
- 
- No LSB modules are available.
- Distributor ID:   Ubuntu
- Description:  Ubuntu 15.04
- Release:  15.04
- Codename: vivid
- Flavour: Gnome
- Gnome Version: 3.16
+ I initially experienced this issue on Ubuntu GNOME 15.04 with GNOME
+ 3.16, then on Ubuntu GNOME 15.10 with GNOME 3.18, and now on Ubuntu
+ GNOME 16.04 with GNOME 3.19. Though I remember a time when this issue
+ wasn't present (probably when I was running Ubuntu GNOME 15.04 with
+ GNOME 3.14 - I will test it and then update the report).

** Bug watch added: GNOME Bug Tracker #763531
   https://bugzilla.gnome.org/show_bug.cgi?id=763531

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https://bugs.launchpad.net/bugs/1483276

Title:
  Unable to launch xdiagnose through the Activities Overview in the
  normal way

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