[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Jérémie, as per https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG- GL752VW/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (210). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, if the problem is still reproducible: 1) Please provide the output of the following terminal command (not perform an apport-collect): sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date 2) Please make a comment specifically advising on if there was an improvement or not. 3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid. Thank you for your understanding. ** Tags removed: 15.10 boot installation ** Tags added: bios-outdated-210 ** Changed in: linux (Ubuntu) Importance: Critical => Low ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Hello, the bios update solve my problem. Thanks! ** Changed in: linux (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Yes it still happen without the nvidia proprietary driver (booting on liveCD with the nouveau driver does not work for example), and it still happen with the intel-microcode. ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
If you are experiencing the same issue as in bug #1522922, please: 1. Mark this bug as a duplicate of that. 2. In bug #1522922, into the tag list, write down "xenial". In any case, set this bug status back to "confirmed". Thank you. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
No, it's not the same issue as in bug #1522922 (in bug #1522922 ubuntu is booting and the screen is flickering, in my case, ubuntu is not booting at all) ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Does it happen if you remove the nvidia proprietary driver, or you install the intel-microcode package? When answered, please set this bug status back to "confirmed". ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
** Changed in: linux (Ubuntu) Importance: Undecided => Critical -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
If a kernel boot option modifies the behavior it seems like a kernel issue. ** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
apport information ** Tags added: apport-collected wily ** Description changed: Hello I just bought a asus laptop (GL752VW-T4005T), and I tried to install ubuntu 15.10, but the installation crashed. I can boot correctly and choose with grud to install ubuntu or to try it. But shorter after I choose one option, the installation crash. It's kind of random , sometime it's immediatly (black screen), sometime, some lines are displayed, sometime i can reach the selection of language, but i never could go further. I try many different things (liveCD, usbCD, with UEFI (with secureboot or without), in legacy mod, with or wothiout fast boot, I also disabled fastboot in windows 10, i try with a minimal image disk in command line, and it also crash at the language seclection in the best case, and i also try to boot with the nomodeset option for the kernel. However, I could install ubuntu 14.04.03 without any trouble (the only thing that I noticed is that my touchpad does not work) I installed it in dual boot (with grub reusing the UEFI boot partition of windows 10 in the SSD). I let windows alone in my SSD and ubuntu is installed in the HDD. You can find my boot-info here if needed: http://paste.ubuntu.com/14208400/ On the french forum, someone make me notice that a big difference between ubuntu 14.04 and ubuntu 15.10 is that ubuntu 14.04 uses systemd. Yet, I don't know if it the bug is coming from that .. I can conduct more test if needed. Edit: also, i tried to upgrade from an installation of ubuntu 14.04 to ubuntu 15.10, and he does the upgrade, but destroy my system (upgrade crash at the end, kernel panic after a reboot, etc...) - Also, I could boot on the live cd of mint 17.3, which is based on ubuntu - 14.04 + Also, I could boot on the live cd of mint 17.3, which is based on ubuntu 14.04 + --- + ApportVersion: 2.19.1-0ubuntu5 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: jeremie2028 F pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 15.10 + HibernationDevice: RESUME=UUID=02daa242-0a9c-4ee6-8c30-0ec19e7f9053 + InstallationDate: Installed on 2015-12-29 (6 days ago) + InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 004: ID 8087:0a2a Intel Corp. + Bus 001 Device 003: ID 04f2:b450 Chicony Electronics Co., Ltd + Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: ASUSTeK COMPUTER INC. GL752VW + NonfreeKernelModules: nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-22-generic.efi.signed root=UUID=55064b7a-149f-4b7e-a1d6-28b74977a53e ro quiet splash idle=nomwait vt.handoff=7 + ProcVersionSignature: Ubuntu 4.2.0-22.27-generic 4.2.6 + RelatedPackageVersions: + linux-restricted-modules-4.2.0-22-generic N/A + linux-backports-modules-4.2.0-22-generic N/A + linux-firmware1.149.3 + Tags: wily + UdevLog: Error: [Errno 2] Aucun fichier ou dossier de ce type: '/var/log/udev' + Uname: Linux 4.2.0-22-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/15/2015 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: GL752VW.205 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: GL752VW + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: ATN12345678901234567 + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL752VW.205:bd09/15/2015:svnASUSTeKCOMPUTERINC.:pnGL752VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL752VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.name: GL752VW + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1529597/+attachment/4544032/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Ok, so I can correctly start it and install it if i use the boot option "idle=nomwait", and secure boot and the touch pad are working. I get similar result with the option "nolapic", but only one core is working with this option. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Ok, so I can correctly start it and install it if i use the boot option "idle=nomwait", and secure boot and the touch pad are working. I get similar result with the option "nolapic", but only one core is working with this option. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
** Description changed: Hello I just bought a asus laptop (GL752VW-T4005T), and I tried to install ubuntu 15.10, but the installation crashed. I can boot correctly and choose with grud to install ubuntu or to try it. But shorter after I choose one option, the installation crash. It's kind of random , sometime it's immediatly (black screen), sometime, some lines are displayed, sometime i can reach the selection of language, but i never could go further. I try many different things (liveCD, usbCD, with UEFI (with secureboot or without), in legacy mod, with or wothiout fast boot, I also disabled fastboot in windows 10, i try with a minimal image disk in command line, and it also crash at the language seclection in the best case, and i also try to boot with the nomodeset option for the kernel. However, I could install ubuntu 14.04.03 without any trouble (the only thing that I noticed is that my touchpad does not work) I installed it in dual boot (with grub reusing the UEFI boot partition of windows 10 in the SSD). I let windows alone in my SSD and ubuntu is installed in the HDD. You can find my boot-info here if needed: http://paste.ubuntu.com/14208400/ On the french forum, someone make me notice that a big difference between ubuntu 14.04 and ubuntu 15.10 is that ubuntu 14.04 uses systemd. Yet, I don't know if it the bug is coming from that .. I can conduct more test if needed. + + Edit: also, i tried to upgrade from an installation of ubuntu 14.04 to + ubuntu 15.10, and he does the upgrade, but destroy my system (upgrade + crash at the end, kernel panic after a reboot, etc...) + + Also, I could boot on the live cd of mint 17.3, which is based on ubuntu + 14.04 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode. To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1529597/+editstatus and add the package name in the text box next to the word Package. [This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.] ** Tags added: bot-comment -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1529597] Re: Installation Ubuntu 15.10 crash (asus GL752VW)
I think it's very difficult to identify the package (and i read https://wiki.ubuntu.com/Bugs/FindRightPackage) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1529597 Title: Installation Ubuntu 15.10 crash (asus GL752VW) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1529597/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
