[Bug 1588127] Re: Phone abandons incoming call
** Changed in: canonical-devices-system-image Milestone: 13 => backlog -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: telephony-service (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
Is there some way to force media-hub to get stuck in this way? Or even better, perhaps write a test application that observes telepathy and deliberately fails to confirm. Then I could check that the results are the same as what I was seeing. "telepathy by design won't forward the incoming call to the approver ... until all observers confirm receiving the incoming channel" This means that a rogue application can block incoming calls by simply observing telepathy? That doesn't seem like a good design. In particular, media-hub is a very complicated piece of engineering with innumerable dependencies on other software and the wider network, and whose requirements are constantly in flux. Answering phone calls is so important, media hub should be treated as if it was actively malicious rather than depended on for cooperation. That said though, in my case I did see the approver (I assume that means the green/red slider answer call widget), and there was one ring, which sounds like it could rule out your guess. Anyway, thanks very much for your investigations! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
I am seeing timeout from the approver while trying to create an instance of media-hub in the dbus.log file. Media-hub is a telepathy observer (it watches telepathy to stop music when there is an incoming call), and telepathy by design won't forward the incoming call to the approver (to display the snap decision) until all observers confirm receiving the incoming channel first. If media-hub is really stuck for some reason, that would explain the issue, since after a dbus timeout trying to deliver the channel to media-hub, telepathy would still try to deliver the channel to the approver, which would make the snap decision appear, and quickly disappear (since the incoming call is already gone). This is a guess, but seems to match what Matthew described, and what I see in the logs: - virtual QMediaService* AalServicePlugin::create(const QString&) "org.qt-project.qt.mediaplayer" Failed to start a new media-hub player session: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. Failed to create a new media player backend. Video playback will not function. Could not finish contructing new AalMediaPlayerService instance since m_hubPlayerSession is NULL -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
sorry, I just read your comment where you say you're not able to use adb. Can you access the phone over ssh somehow? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
you just need to ssh the device and run the same commands: $ dbus-monitor > call_dbus-session.log $ dbus-monitor --system > call_dbus-system.log then attach the files to the bug report. Thank you. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
Thanks for the logs, could you also grab the dbus logs using the steps I provided on comment #6 using adb? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Changed in: canonical-devices-system-image Milestone: None => 13 ** Changed in: canonical-devices-system-image Assignee: (unassigned) => Bill Filler (bfiller) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Changed in: ofono (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
syslog traces show calls are all are > 15 secs: Jun 2 09:32:29 ubuntu-phablet powerd[762]: incoming call Jun 2 09:33:04 ubuntu-phablet powerd[762]: call removed Jun 2 09:33:09 ubuntu-phablet powerd[762]: incoming call Jun 2 09:33:33 ubuntu-phablet powerd[762]: call removed Jun 2 09:33:37 ubuntu-phablet powerd[762]: incoming call Jun 2 09:34:10 ubuntu-phablet powerd[762]: call removed Jun 2 09:40:36 ubuntu-phablet powerd[762]: incoming call Jun 2 09:41:33 ubuntu-phablet powerd[762]: call removed Jun 2 09:48:14 ubuntu-phablet powerd[762]: incoming call Jun 2 09:48:31 ubuntu-phablet powerd[762]: call removed This implies the issue lives somewhere in the services that handle the notifications to the user. The traces that Tiago suggests to take would help here. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
Was this the only time this occurred? As I said in the original report, it also happened a week previously when the same person in New York tried to phone me. I don't have logs from that time, but there was certainly a reboot in between. Apart from that, I believe I have seen this before but I can't be sure. Those would have been local calls and I would simply have called the person back. But my SIM card doesn't allow international outgoing calls so that wasn't an option in the New York cases. "Certain apps": I typically use gallery, dekko, terminal (which is set to never be terminated using tweakgeek), browser, camera, settings, contacts, messaging, phone, so those were probably "running" (although apart from terminal probably terminated by the OS). I was not using any of them immediately prior to taking the call: I was expecting the call and it was important, so all I did with the phone was check that it was alive, running smoothly, and that the volume was turned up. I attached two media hub log files. Since they don't include datestamps I couldn't be sure which covers the period of the calls. It's almost certainly the 2 Jun one though. The DBus log file I'm pretty sure is right. Note that this phone has been switched off for a week. I encountered the problems. Then I made a test call. This failed, so I tried rebooting the phone. After that a test call worked. At that point I decided this phone was too unreliable to use and I switched to my iPhone, which I've been using since. After that it wasn't switched on again until just now. I can't use adb shell over USB. As many people have been reporting with MX4s, the USB port is too unreliable to use for more than a few seconds at a time. This is another reason I've concluded this phone is more trouble than it's worth. Please suggest an alternative. I can ssh into the phone no problems. I've put a different SIM card in the phone and I'll leave it running for a while. Right now I can phone it no problem, consistent with me finding that it temporarily fixes itself with a reboot. The software version is the same as it was, and I will avoid upgrading anything to minimise the variables. I'll try phoning again after a few days and report back with the status. However it's not really a comparable environment. As my main phone it travels with me, connects to various wifi and cellular networks. Also, I frequently turn on and off wifi, bluetooth, and airplane mode as a work-around to other bugs. And the camera frequently mysteriously freezes so I have to terminate that. Sitting on my desk doing nothing, I wouldn't be surprised if it works fine. Bear in mind that "this problem disappears after I upgrade to a newer version" isn't really a happy ending to this story. I need to be reliably contactable, I can't take risks there. If critical bugs are creeping into a feature so fundamental to the purpose of a phone then there's a problem with Ubuntu's development process, regardless of this particular bug. If you guys can show me how it was my mistake, or of my carrier, or even of Meizu, then that's different, but at the moment I consider Ubuntu Touch too unstable to use. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Attachment added: "Media hub log, file modified date 9 Jun 08:31" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+attachment/4680092/+files/media-hub.log.1.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Attachment added: "DBus log, file modified date 2 Jun 09:53" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+attachment/4680093/+files/dbus.log.2.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Attachment added: "Media hub log, file modified date 2 Jun 09:52" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+attachment/4680091/+files/media-hub.log.2.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
Could you also attach .cache/upstart/dbus.log? And if you are able to reproduce it easily, it would be good to also grab two additional logs using the following steps: connect the device in development mode via usb in your desktop and run: 1) adb shell dbus-monitor > call_dbus-session.log 2) in another terminal run: adb shell dbus-monitor --system > call_dbus-system.log 3) receive a call and reproduce the bug 4) attach both call_dbus-session.log and call_dbus-system.log to the bug report. thank you. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
@Matthew very sorry this happened Was this the only time it occurred? If it can be reproduced we may want to get some additional logging Any idea if you had been running certain apps prior to the occurrence, anything that may be related? Can you also attach the media-hub.log file from .cache/upstart from the same time if its still there ** Changed in: canonical-devices-system-image Status: New => Incomplete ** Changed in: telephony-service (Ubuntu) Assignee: (unassigned) => Tiago Salem Herrmann (tiagosh) ** Changed in: ofono (Ubuntu) Assignee: (unassigned) => Alfonso Sanchez-Beato (alfonsosanchezbeato) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
@alfonso and tiago any ideas to debug? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1588127] Re: Phone abandons incoming call
** Also affects: ofono (Ubuntu) Importance: Undecided Status: New ** Also affects: telephony-service (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
