[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Tags removed: kernel-bug-exists-upstream latest-bios-1.2.15 ** Tags added: bionic bios-outdated-1.6.1 cosmic needs-upstream-testing ** Summary changed: - [Dell Alienware 17R3] enable/disable touchpad not working + [Dell Alienware 17 R3] FN+F11 Enable/Disable touchpad not working ** Changed in: linux (Ubuntu) Importance: Medium => Low ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete ** Description changed: The touchpad does not work as expected. It can't be enabled or disabled through FN+F11 combination. The light (in the pad) always turns on, regardless of its non functionality. The problem seems related to bug #1523738, and some say solution #24 (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1523738/comments/24) works, but it didn't for me. - I'm not even sure if it is the same as the version of the hardware is - different. + WORKAROUND: Executing the following via a terminal allows one to disable and enable the touchpad: + xinput set-prop 13 "Device Enabled" 1 + xinput set-prop 13 "Device Enabled" 0 + + But it only works if it is enabled from the beginning from the systems + configuration GUI. If it is disabled, it doesn't do the expected + behavior. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: ubuntu-release-upgrader-core 1:16.04.14 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: Unity Date: Thu Jul 21 21:07:42 2016 InstallationDate: Installed on 2016-07-03 (18 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) mtime.conffile..etc.update-manager.release-upgrades: 2016-07-16T11:29:07.694480 - --- + --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: adin 4247 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC0: adin 4247 F pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=c0bba13c-6fa5-4545-a7ee-cd58b1e6e3bd InstallationDate: Installed on 2016-07-03 (24 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) MachineType: Alienware Alienware 17 R3 NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=dc6d8cac-eff1-4dce-97fd-949d7268d2d9 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 RelatedPackageVersions: - linux-restricted-modules-4.4.0-31-generic N/A - linux-backports-modules-4.4.0-31-generic N/A - linux-firmware1.157.2 + linux-restricted-modules-4.4.0-31-generic N/A + linux-backports-modules-4.4.0-31-generic N/A + linux-firmware1.157.2 Tags: xenial Uname: Linux 4.4.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/11/2015 dmi.bios.vendor: Alienware dmi.bios.version: 1.2.3 dmi.board.name: Alienware 17 R3 dmi.board.vendor: Alienware dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Alienware dmi.chassis.version: Not Specified dmi.modalias: dmi:bvnAlienware:bvr1.2.3:bd11/11/2015:svnAlienware:pnAlienware17R3:pvr1.2.3:rvnAlienware:rnAlienware17R3:rvrA00:cvnAlienware:ct10:cvrNotSpecified: dmi.product.name: Alienware 17 R3 dmi.product.version: 1.2.3 dmi.sys.vendor: Alienware ** Tags added: regression-potential ** Attachment removed: "logs.tar.gz" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+attachment/4711986/+files/logs.tar.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17 R3] FN+F11 Enable/Disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
Update to Ubuntu 18.04 and 18.10, and the problem persists on both. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Tags added: yakkety -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
Updated to Ubuntu 16.10, and the problem persists. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Attachment added: "udev-db.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+attachment/4712665/+files/udev-db.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Attachment added: "lsinput.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+attachment/4712664/+files/lsinput.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
Attaching them again. ** Attachment added: "dmesg.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+attachment/4712663/+files/dmesg.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
adin, as the article advises, could you please attach your files separately, uncompressed, and untarred? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
I ran through the link above. There is no gnome-settings-daemon running. When running xev, the FN plus sound keys (F3, F4 and F5) work as expected. They produce output and perform the corresponding action. However, FN + brightness (F9 and F10) and the touchpad (F11) do not. As the guide suggests, the acpi_listen shows output for the brightness (F9 and F10). However, there is no output for the FN+F11 (touchpad). I collected the logs as suggested by the link and I'm attaching them. I see that there are some "touchpad" entries in the logs, but I can't not make sense out of the entries. ** Attachment added: "logs.tar.gz" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+attachment/4711986/+files/logs.tar.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
adin, you may want to run through https://wiki.ubuntu.com/Hotkeys/Troubleshooting to see if it reveals the root cause to this. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
The synclient commands does not work. However, xinput set-prop 13 "Device Enabled" 1 xinput set-prop 13 "Device Enabled" 0 does enable and disable the touchpad. But it only works if it is enable from the beginning from the systems configuration GUI. If it is disabled, it doesn't do the expected behavior. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
adin, as a WORKAROUND, are you able to disable/enable the touchpad via synclient as noted in https://help.ubuntu.com/community/SynapticsTouchpad ? ** Tags removed: bios-outdated-1.2.15 ** Tags added: latest-bios-1.2.15 ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Tags added: bios-outdated-1.2.15 kernel-bug-exists-upstream-4.7 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
I tried and the problem persists. I added the tag as instructed. ** Tags removed: apport-collected ** Tags added: kernel-bug-exists-upstream -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
apport information ** Tags added: apport-collected ** Description changed: The touchpad does not work as expected. It can't be enabled or disabled through FN+F11 combination. The light (in the pad) always turns on, regardless of its non functionality. The problem seems related to bug #1523738, and some say solution #24 (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1523738/comments/24) works, but it didn't for me. I'm not even sure if it is the same as the version of the hardware is different. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: ubuntu-release-upgrader-core 1:16.04.14 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: Unity Date: Thu Jul 21 21:07:42 2016 InstallationDate: Installed on 2016-07-03 (18 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) mtime.conffile..etc.update-manager.release-upgrades: 2016-07-16T11:29:07.694480 + --- + ApportVersion: 2.20.1-0ubuntu2.1 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: adin 4247 F pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 16.04 + HibernationDevice: RESUME=UUID=c0bba13c-6fa5-4545-a7ee-cd58b1e6e3bd + InstallationDate: Installed on 2016-07-03 (24 days ago) + InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) + MachineType: Alienware Alienware 17 R3 + NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=dc6d8cac-eff1-4dce-97fd-949d7268d2d9 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 + RelatedPackageVersions: + linux-restricted-modules-4.4.0-31-generic N/A + linux-backports-modules-4.4.0-31-generic N/A + linux-firmware1.157.2 + Tags: xenial + Uname: Linux 4.4.0-31-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/11/2015 + dmi.bios.vendor: Alienware + dmi.bios.version: 1.2.3 + dmi.board.name: Alienware 17 R3 + dmi.board.vendor: Alienware + dmi.board.version: A00 + dmi.chassis.type: 10 + dmi.chassis.vendor: Alienware + dmi.chassis.version: Not Specified + dmi.modalias: dmi:bvnAlienware:bvr1.2.3:bd11/11/2015:svnAlienware:pnAlienware17R3:pvr1.2.3:rvnAlienware:rnAlienware17R3:rvrA00:cvnAlienware:ct10:cvrNotSpecified: + dmi.product.name: Alienware 17 R3 + dmi.product.version: 1.2.3 + dmi.sys.vendor: Alienware ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1605433/+attachment/4708368/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1605433] Re: [Dell Alienware 17R3] enable/disable touchpad not working
** Package changed: ubuntu-release-upgrader (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1605433 Title: [Dell Alienware 17R3] enable/disable touchpad not working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1605433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
