[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

The cause of this bug is that we don't really acknowledge that tokens
expire. So it's a bug in the plugin, not the server. A proposed fix is
to keep tokens and their associated expiry date so that the plugin can
know what tokens has expired and recreate them if necessary.

We could then reduce the complexity of the token retrieval code, since
we could just produce 5 minute tokens locally, and not do the token-
dance with the server.

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Title:
  unable to update apps (HttpError:401 - UNAUTHORIZED)

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Pat McGowan]

** Changed in: canonical-devices-system-image
Milestone: 14 => x1

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Pat McGowan]

@rodney the apps in question were uNav, SensorStatus and Recorder for
example. None are paid, so I am agreeing it does not have to do with
paid vs free. Hence I de-duped it.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Rodney Dawes]

@Pat the only reason it would matter if the app is paid now, is if the
account being used on the phone has changed to one that didn't install
it when it was free. If the app was installed by the account when it was
free, it's still "purchased" as far as the server is concerned, and
should be installable. Or, if the app was installed originally by side-
loading, rather than via the store; then the store would have no record
of it.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[dinamic]

same here arale/rc-proposed (failed to update music app) yesterday

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Pat McGowan]

I recently experienced this, my account was not invalidated yet certain
updates that had previously failed would not retry, and failed with
unauthorized. I modified the updatestore.db to remove the rows for the
failed entries, and the updates worked.

So effectively somehow a failed update logged to the db will lock the
user from ever getting the app update. I can assume we are using some
cached but bad data from the db to retry, whereas we should start over.

** This bug is no longer a duplicate of bug 1516917
   Update of unpurchased and sideloaded apps causes U1 account invalidation

** Changed in: canonical-devices-system-image
   Importance: Undecided => Critical

** Changed in: canonical-devices-system-image
Milestone: None => backlog

** Changed in: canonical-devices-system-image
 Assignee: (unassigned) => Bill Filler (bfiller)

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Pat McGowan]

The db that caused the retry failures

** Attachment added: "fail.db"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1620828/+attachment/4767906/+files/fail.db

** Tags added: regression-release

** Changed in: canonical-devices-system-image
Milestone: backlog => 14

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

*** This bug is a duplicate of bug 1516917 ***
https://bugs.launchpad.net/bugs/1516917

OK certainly a duplicate of 1516917 riddling was free a long time ago.
So I installed it. When it got updated it must have faulted. However the
problem is the Ubuntu one account it gets removed so all apps cannot be
updated

** This bug has been marked a duplicate of bug 1516917
   Update of unpurchased and sideloaded apps causes U1 account invalidation

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Pat McGowan]

Riddling is also an app that was originally free then converted to a
paid app, in case it matters.

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Re: [Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

On 8 September 2016 at 00:45, taiebot65  wrote:

> after deleting the riddling app from the Ubuntu store everything is fine
> now.
> it makes sense problem started appearing on my phone when i was notified
> of an update for the riddling app 04/09/2016.


​That's a clue, though. Isn't the riddling an app you have to buy? Do you
have other apps installed that you bought?

I'll try to reproduce using an app I have to buy.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

after deleting the riddling app from the Ubuntu store everything is fine now.
it makes sense problem started appearing on my phone when i was notified of an 
update for the riddling app 04/09/2016.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

it must be due to the riddling app. I cannot find it on my phone. While
the Ubuntu store scope shows it is installed and the software updater
wants to update

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Title:
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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

Are you able to produce a procedure I can follow to reproduce this? I am
unable using the description as it stands now.

Thank you.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

I found a way to update is via the website of ubuntu one  and delete my
account from there. But again i am still getting logged out quite often.

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

i attached the file. I also keep getting logged out of my ubuntu one
account when i update.

** Attachment added: "log file"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1620828/+attachment/4736427/+files/application-legacy-ubuntu-system-settings-.log

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Re: [Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

On 7 September 2016 at 21:32, taiebot65  wrote:

> Is there any work around i could do at the moment?


​You could try deleting

 .local/share/ubuntu-system-settings/updatestore.db

Also, could you attach ​the file

.cache/upstart/application-legacy-ubuntu-system-settings-.log

​Thank you​

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[taiebot65]

Is there any work around i could do at the moment?

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

** Changed in: ubuntu-system-settings (Ubuntu)
   Status: New => Confirmed

** Changed in: canonical-devices-system-image
   Status: New => Confirmed

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[Bug 1620828] Re: unable to update apps (HttpError:401 - UNAUTHORIZED)

[Jonas G. Drange]

@dedreuil, thanks for reporting this!

We shouldn't really invalidate credentials unconditionally on 40[1,2,3]
(?), but if we do we also need to remove any tokens in the database.

** Also affects: ubuntu-system-settings (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: ubuntu-system-settings (Ubuntu)
   Importance: Undecided => High

** Changed in: ubuntu-system-settings (Ubuntu)
 Assignee: (unassigned) => Jonas G. Drange (jonas-drange)

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