[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-05-11 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete => Expired

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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Re: [Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-11 Thread W.R. Irsyad Hamda
Ok, thank you,

Pada tanggal Jum, 12 Mar 2021 14:01, Po-Hsu Lin <1651...@bugs.launchpad.net>
menulis:

> Apart from the apport-collect command, you can also double check if this
> is a hardware issue with another OS (Windows).
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
>   [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   1. Release of ubuntu
>   Description:  Ubuntu 16.04.1 LTS
>   Release:  16.04
>
>   2. version of the package
>   AlsaMixer v1.1.0
>
>
>   3. I expect to hear sound from speaker
>
>   4. I can not any sound from speaker
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
>   Uname: Linux 4.4.0-53-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.4
>   Architecture: amd64
>   AudioDevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   CurrentDesktop: Unity
>   Date: Tue Dec 20 22:51:08 2016
>   InstallationDate: Installed on 2016-12-15 (5 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
>   Symptom_Card: Built-in Audio - HDA Intel PCH
>   Symptom_DevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   Symptom_Jack: Speaker, Internal
>   Symptom_Type: No sound at all
>   Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/08/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X441SA.301
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X441SA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: X441SA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-11 Thread Po-Hsu Lin
Apart from the apport-collect command, you can also double check if this
is a hardware issue with another OS (Windows).

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https://bugs.launchpad.net/bugs/1651500

Title:
  [ASUS X441SA] [8086:2284] No sound at all

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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-11 Thread Daniel van Vugt
If you are still experiencing the problem in focal, please open a
Terminal window and run this command:

  apport-collect 1651500

That should send us the fresh information we need.

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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Re: [Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-11 Thread W.R. Irsyad Hamda
Yes I do, I played video with video player, played youtube video, and I
still can not hear any sound from my speaker, I don't know what's the
problem

Pada tanggal Kam, 11 Mar 2021 pukul 17.25 Po-Hsu Lin <
1651...@bugs.launchpad.net> menulis:

> Thanks for checking, so your computer should have the fix already.
>
> Do you still having this audio (no sound at all) issue?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
>   [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   1. Release of ubuntu
>   Description:  Ubuntu 16.04.1 LTS
>   Release:  16.04
>
>   2. version of the package
>   AlsaMixer v1.1.0
>
>
>   3. I expect to hear sound from speaker
>
>   4. I can not any sound from speaker
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
>   Uname: Linux 4.4.0-53-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.4
>   Architecture: amd64
>   AudioDevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   CurrentDesktop: Unity
>   Date: Tue Dec 20 22:51:08 2016
>   InstallationDate: Installed on 2016-12-15 (5 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
>   Symptom_Card: Built-in Audio - HDA Intel PCH
>   Symptom_DevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   Symptom_Jack: Speaker, Internal
>   Symptom_Type: No sound at all
>   Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/08/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X441SA.301
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X441SA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: X441SA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-11 Thread Po-Hsu Lin
Thanks for checking, so your computer should have the fix already.

Do you still having this audio (no sound at all) issue?

-- 
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https://bugs.launchpad.net/bugs/1651500

Title:
  [ASUS X441SA] [8086:2284] No sound at all

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Re: [Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-10 Thread W.R. Irsyad Hamda
my version is 5.4.0-66-generic
this is complete text that I got after typed the command
Linux hamda 5.4.0-66-generic #74-Ubuntu SMP Wed Jan 27 22:54:38 UTC 2021
x86_64 x86_64 x86_64 GNU/Linux

Pada tanggal Kam, 11 Mar 2021 pukul 09.35 Po-Hsu Lin <
1651...@bugs.launchpad.net> menulis:

> Hello,
> thanks for the quick reply, do you still experiencing this issue with
> Focal?
>
> This piece of code has landed on Focal 5.4 kernel since 5.4.0-8.11 (you
> can check yours with `uname -a` command in a terminal)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
>   [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   1. Release of ubuntu
>   Description:  Ubuntu 16.04.1 LTS
>   Release:  16.04
>
>   2. version of the package
>   AlsaMixer v1.1.0
>
>
>   3. I expect to hear sound from speaker
>
>   4. I can not any sound from speaker
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
>   Uname: Linux 4.4.0-53-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.4
>   Architecture: amd64
>   AudioDevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   CurrentDesktop: Unity
>   Date: Tue Dec 20 22:51:08 2016
>   InstallationDate: Installed on 2016-12-15 (5 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
>   Symptom_Card: Built-in Audio - HDA Intel PCH
>   Symptom_DevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   Symptom_Jack: Speaker, Internal
>   Symptom_Type: No sound at all
>   Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/08/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X441SA.301
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X441SA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: X441SA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

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https://bugs.launchpad.net/bugs/1651500

Title:
  [ASUS X441SA] [8086:2284] No sound at all

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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-10 Thread Po-Hsu Lin
Hello,
thanks for the quick reply, do you still experiencing this issue with Focal?

This piece of code has landed on Focal 5.4 kernel since 5.4.0-8.11 (you
can check yours with `uname -a` command in a terminal)

-- 
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https://bugs.launchpad.net/bugs/1651500

Title:
  [ASUS X441SA] [8086:2284] No sound at all

To manage notifications about this bug go to:
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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-10 Thread Daniel van Vugt
If you are still experiencing the problem in focal, please just open a
Terminal window and run this command:

  apport-collect 1651500

That should send us the fresh information we need.


** No longer affects: alsa-driver (Ubuntu)

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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Re: [Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-10 Thread W.R. Irsyad Hamda
Thank you very much for your kindness, now I have upgraded my ubuntu to
focal, but I still don't understand how to solve my problem with the code,
because I am just common user of ubuntu, I don't know about coding and
manything about ubuntu system, can you help me to solve this ?

Pada tanggal Rab, 10 Mar 2021 pukul 15.41 Po-Hsu Lin <
1651...@bugs.launchpad.net> menulis:

> Hi W.R. Irsyad Hamda,
>
> Looks like this is the fix:
>
> https://github.com/torvalds/linux/commit/216d7aebbfbe1d3361e21c3a97d1607e1c1c48cd
>
> It's been added to Bionic:
>
> https://kernel.ubuntu.com/git/ubuntu/ubuntu-bionic.git/tree/sound/pci/hda/patch_realtek.c#n7071
>
> And Focal kernel.
>
> https://kernel.ubuntu.com/git/ubuntu/ubuntu-focal.git/tree/sound/pci/hda/patch_realtek.c#n7887
>
> As this bug is quite old,
> do you still need the fix in 4.4 Xenial?
> Thanks
>
> ** Changed in: linux (Ubuntu)
>Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
>   [ASUS X441SA] [8086:2284] No sound at all
>
> Status in alsa-driver package in Ubuntu:
>   Confirmed
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   1. Release of ubuntu
>   Description:  Ubuntu 16.04.1 LTS
>   Release:  16.04
>
>   2. version of the package
>   AlsaMixer v1.1.0
>
>
>   3. I expect to hear sound from speaker
>
>   4. I can not any sound from speaker
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
>   Uname: Linux 4.4.0-53-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.4
>   Architecture: amd64
>   AudioDevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   CurrentDesktop: Unity
>   Date: Tue Dec 20 22:51:08 2016
>   InstallationDate: Installed on 2016-12-15 (5 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
>   Symptom_Card: Built-in Audio - HDA Intel PCH
>   Symptom_DevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  hamda  1627 F pulseaudio
>   Symptom_Jack: Speaker, Internal
>   Symptom_Type: No sound at all
>   Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/08/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X441SA.301
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X441SA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: X441SA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1651500/+subscriptions
>

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https://bugs.launchpad.net/bugs/1651500

Title:
  [ASUS X441SA] [8086:2284] No sound at all

To manage notifications about this bug go to:
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[Bug 1651500] Re: [ASUS X441SA] [8086:2284] No sound at all

2021-03-10 Thread Po-Hsu Lin
Hi W.R. Irsyad Hamda,

Looks like this is the fix:
https://github.com/torvalds/linux/commit/216d7aebbfbe1d3361e21c3a97d1607e1c1c48cd

It's been added to Bionic:
https://kernel.ubuntu.com/git/ubuntu/ubuntu-bionic.git/tree/sound/pci/hda/patch_realtek.c#n7071

And Focal kernel.
https://kernel.ubuntu.com/git/ubuntu/ubuntu-focal.git/tree/sound/pci/hda/patch_realtek.c#n7887

As this bug is quite old,
do you still need the fix in 4.4 Xenial?
Thanks

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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Title:
  [ASUS X441SA] [8086:2284] No sound at all

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