Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 01/04/18 09:29, Pablo wrote: > Hi again, > > I forgot to comment that this issue also appear in Debian 9 (my other > PC)... > As I posted earlier, this seems to be related to the version of Linux. I do not have this problem with Meerkat> uname -a Linux Meerkat 4.13.9-041309-generic #201710211231 SMP Sat Oct 21 16:32:44 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux P9X79> uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Hi again, I forgot to comment that this issue also appear in Debian 9 (my other PC)... -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Hi, I have a USB 3.0 Disk 2TB (WD Elements). When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything. This is the exit of command "sudo lsusb": Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 004: ID 062a:4101 Creative Labs Wireless Keyboard/Mouse Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub This is the exit of command "lsusb -v -d 1d6b:0003": Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass9 Hub bDeviceSubClass 0 Unused bDeviceProtocol 3 bMaxPacketSize0 9 idVendor 0x1d6b Linux Foundation idProduct 0x0003 3.0 root hub bcdDevice4.04 iManufacturer 3 Linux 4.4.0-103-generic xhci-hcd iProduct2 xHCI Host Controller iSerial 1 :00:14.0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 31 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower0mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 9 Hub bInterfaceSubClass 0 Unused bInterfaceProtocol 0 Full speed (or root) hub iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes3 Transfer TypeInterrupt Synch Type None Usage Type Data wMaxPacketSize 0x0004 1x 4 bytes bInterval 12 bMaxBurst 0 Hub Descriptor: bLength 12 bDescriptorType 42 nNbrPorts 2 wHubCharacteristic 0x000a No power switching (usb 1.0) Per-port overcurrent protection bPwrOn2PwrGood 10 * 2 milli seconds bHubContrCurrent 0 milli Ampere bHubDecLat 0.0 micro seconds wHubDelay 0 nano seconds DeviceRemovable0x00 Hub Port Status: Port 1: .02a0 5Gbps power Rx.Detect Port 2: .02a0 5Gbps power Rx.Detect Binary Object Store Descriptor: bLength 5 bDescriptorType15 wTotalLength 15 bNumDeviceCaps 1 SuperSpeed USB Device Capability: bLength10 bDescriptorType16 bDevCapabilityType 3 bmAttributes 0x02 Latency Tolerance Messages (LTM) Supported wSpeedsSupported 0x0008 Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 3 Lowest fully-functional device speed is SuperSpeed (5Gbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 512 micro seconds Device Status: 0x0001 Self Powered This is the exit of command "uname -a": Linux WorkStation 4.4.0-103-generic #126-Ubuntu SMP Mon Dec 4 16:23:28 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux This is the exit of command "cat /etc/os-release": NAME="Ubuntu" VERSION="16.04.3 LTS (Xenial Xerus)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.3 LTS" VERSION_ID="16.04" HOME_URL="http://www.ubuntu.com/"; SUPPORT_URL="http://help.ubuntu.com/"; BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"; VERSION_CODENAME=xenial UBUNTU_CODENAME=xenial I don't understand what's the problem... -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/07/2017 11:39 PM, Kai-Heng Feng wrote: > Probably. Although a quick look at the USB stack difference from > 4.4.0-78.99 to 4.4.0-89.112, I can't find commits related to this issue. > > But feel free to reopen the bug if this happens again. > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Fix Released > I don't understand why this is now working. I am still running 4.12.0-041200rc2. > uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux > cat /etc/os-release NAME="Ubuntu" VERSION="16.04.2 LTS (Xenial Xerus)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.2 LTS" VERSION_ID="16.04" HOME_URL="http://www.ubuntu.com/"; SUPPORT_URL="http://help.ubuntu.com/"; BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"; VERSION_CODENAME=xenial UBUNTU_CODENAME=xenial > dmesg -T | tail [Tue Aug 8 11:40:47 2017] usb 6-1.2.4: USB disconnect, device number 9 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: new SuperSpeed USB device number 10 using xhci_hcd [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: New USB device found, idVendor=1058, idProduct=25e2 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: Product: My Passport 25E2 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: Manufacturer: Western Digital [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: SerialNumber: 575853314131374E50323158 [Tue Aug 8 11:40:51 2017] usb-storage 6-1.2.2:1.0: USB Mass Storage device detected [Tue Aug 8 11:40:51 2017] usb-storage 6-1.2.2:1.0: Quirks match for vid 1058 pid 25e2: 80 [Tue Aug 8 11:40:51 2017] scsi host16: usb-storage 6-1.2.2:1.0 [Tue Aug 8 11:40:52 2017] scsi 16:0:0:0: Direct-Access WD My Passport 25E2 4004 PQ: 0 ANSI: 6 [Tue Aug 8 11:40:52 2017] scsi 16:0:0:1: Enclosure WD SES Device 4004 PQ: 0 ANSI: 6 [Tue Aug 8 11:40:52 2017] sd 16:0:0:0: Attached scsi generic sg7 type 0 [Tue Aug 8 11:40:52 2017] ses 16:0:0:1: Attached Enclosure device [Tue Aug 8 11:40:52 2017] ses 16:0:0:1: Attached scsi generic sg8 type 13 [Tue Aug 8 11:40:52 2017] sd 16:0:0:0: [sdf] Spinning up disk... [Tue Aug 8 11:40:53 2017] . [Tue Aug 8 11:40:54 2017] . [Tue Aug 8 11:40:55 2017] . [Tue Aug 8 11:40:56 2017] . [Tue Aug 8 11:40:57 2017] . [Tue Aug 8 11:40:58 2017] . [Tue Aug 8 11:40:58 2017] ready [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB) [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Write Protect is off [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Mode Sense: 47 00 10 08 [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] No Caching mode page found [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Assuming drive cache: write through [Tue Aug 8 11:40:58 2017] sdf: sdf1 [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Attached SCSI disk Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Probably. Although a quick look at the USB stack difference from 4.4.0-78.99 to 4.4.0-89.112, I can't find commits related to this issue. But feel free to reopen the bug if this happens again. ** Changed in: linux (Ubuntu) Status: Confirmed => Fix Released -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/03/2017 10:54 PM, Kai-Heng Feng wrote: > Okay, I just found a hub with the same VIA chip inside. > Remote wakeup works when autosuspend is enabled. > > Hub like this generally can connect to auxiliary power cord. Does power > cord connection make any difference? > I upgraded the system by apt-get dist-upgrade and rebooted. Now, the WD drive is recognized when plugged into the USB 3.0 powered Hub. Dump completed without error. Unmount and disconnect the drive. Wait a few seconds. Reconnect the drive. In dmesg, the drive is seen, but, it takes several seconds before it is fully recognized. Repeated the umount and disconnect several times. Each time, it took a few seconds, but, the drive was recognized and I was able to mount it. > dmesg -T | tail [Mon Aug 7 20:35:26 2017] usb 6-1.2.4: USB disconnect, device number 8 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: new SuperSpeed USB device number 9 using xhci_hcd [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: New USB device found, idVendor=1058, idProduct=25e2 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: Product: My Passport 25E2 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: Manufacturer: Western Digital [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: SerialNumber: 575853314131374E50323158 [Mon Aug 7 20:35:29 2017] usb-storage 6-1.2.4:1.0: USB Mass Storage device detected [Mon Aug 7 20:35:29 2017] usb-storage 6-1.2.4:1.0: Quirks match for vid 1058 pid 25e2: 80 [Mon Aug 7 20:35:29 2017] scsi host16: usb-storage 6-1.2.4:1.0 [Mon Aug 7 20:35:30 2017] scsi 16:0:0:0: Direct-Access WD My Passport 25E2 4004 PQ: 0 ANSI: 6 [Mon Aug 7 20:35:30 2017] scsi 16:0:0:1: Enclosure WD SES Device 4004 PQ: 0 ANSI: 6 [Mon Aug 7 20:35:30 2017] sd 16:0:0:0: Attached scsi generic sg7 type 0 [Mon Aug 7 20:35:30 2017] ses 16:0:0:1: Attached Enclosure device [Mon Aug 7 20:35:30 2017] ses 16:0:0:1: Attached scsi generic sg8 type 13 [Mon Aug 7 20:35:30 2017] sd 16:0:0:0: [sdf] Spinning up disk... [Mon Aug 7 20:35:31 2017] . [Mon Aug 7 20:35:32 2017] . [Mon Aug 7 20:35:33 2017] . [Mon Aug 7 20:35:34 2017] . [Mon Aug 7 20:35:34 2017] ready [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB) [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Write Protect is off [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Mode Sense: 47 00 10 08 [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] No Caching mode page found [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Assuming drive cache: write through [Mon Aug 7 20:35:34 2017] sdf: sdf1 [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Attached SCSI disk Maybe it safe to close this report Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/03/2017 10:54 PM, Kai-Heng Feng wrote: > Okay, I just found a hub with the same VIA chip inside. > Remote wakeup works when autosuspend is enabled. > > Hub like this generally can connect to auxiliary power cord. Does power > cord connection make any difference? > I normally run the hub with a power cord connected, providing power to the unit. Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Okay, I just found a hub with the same VIA chip inside. Remote wakeup works when autosuspend is enabled. Hub like this generally can connect to auxiliary power cord. Does power cord connection make any difference? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 06/05/2017 08:57 PM, Kai-Heng Feng wrote: > If you plugged a USB mouse or keyboard to the same port, will it be > recognized? > I plugged a Microsoft USB 2.0 mouse into the externa Plugable USB 3.0 hub and it was recognized. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
If you plugged a USB mouse or keyboard to the same port, will it be recognized? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 06/02/2017 12:27 AM, Kai-Heng Feng wrote: > Sounds like there are two problems here, > 1. The external drive does not work well in UAS mode (see previous comment) > 2. The VIA hub has a remote wakeup bug. > > uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux I connected the WD My Passport to a motherboard USB 3.0 port. It was recognized. A level 0 dump completed: DUMP: 160901600 blocks (157130.47MB) on 1 volume(s) DUMP: finished in 1970 seconds, throughput 81675 kBytes/sec Note: the tunables are at the kernel default settings. Remote wakeup: tested with a Broadcom Bluetooth device. > lsusb Bus 002 Device 003: ID 0cf3:3005 Qualcomm Atheros Communications AR3011 Bluetooth Bus 002 Device 002: ID 8087:0024 Intel Corp.Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 006 Device 009: ID 1058:25e2 Western Digital Technologies, Inc. Bus 006 Device 004: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 006 Device 003: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 006 Device 002: ID 2109:0810 VIA Labs, Inc. VL81x Hub Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 005 Device 004: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 005 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 005 Device 002: ID 2109:3431 VIA Labs, Inc. Hub Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 004: ID 045e:00cb MicrosoftCorp. Basic Optical Mouse v2.0 Bus 001 Device 003: ID 045e:0768 Microsoft Corp. Sidewinder X4 Bus 001 Device 002: ID 8087:0024 Intel Corp.Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Connect a bluetooth device to the external USB 3.0 hub. > lsusb | grep Bluetooth Bus 002 Device 003: ID 0cf3:3005 Qualcomm Atheros Communications AR3011 Bluetooth Bus 005 Device 007: ID 0a5c:21e8 Broadcom Corp. BCM20702A0 Bluetooth 4.0 A device other than the WD My Passport is recognized upon connection to the external USB 3.0 hub. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Sounds like there are two problems here, 1. The external drive does not work well in UAS mode (see previous comment) 2. The VIA hub has a remote wakeup bug. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
You mentioned "3. Mount the drive and start a dump level 0. After a 1/2 hour, or so, dump required operator intervention. In dmesg, the drive disconnected and reconnected as sdg." Does this happen to the motherboard port? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
As suggested by kai.heng.feng, I installed the 4.12.0-041200rc2 kernel. If I connect my WD My Passport drive into an Plugable 7-port, external USB 3.0 hub, it is not recognized. 'sudo lsusb -v' causes the drive to be recognized and I can mount it. If I disconnect the drive, wait a few seconds, and connect it back to the same port in the external USB 3.0 hub, it is not recognized. If I connect the WD My Passport drive to a MOTHERBOARD USB 3.0 port, it is recognized and I can mount it. Disconnecting and reconnecting the drive to a MOTHERBOARD USB 3.0 port, it is again recognized. The difference is using the external USB 3.0 hub port or the motherboard USB 3.0 port. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
** Description changed: WD My Passport 2T USB 3.0 Disk Drive. External Plugable 7 port USB 3.0 hub. When I connect the WD drive to the external USB 3.0 hub it is not recognized. The drive led blinks one time and it is not in dmesg or in the output of lsusb. > sudo lsusb -v causes the drive led to blink several times and it is recognized. With Autosuspend good for this device, long access applications like dump fail. After 'sudo lsusb -v' and starting dump, it seems normal for some 20 minutes and then dump asks for operator intervention. Looking at dmesg the drive (initially sdf) was disconnected and reconnected as sdg. - Bad Autosuspend for USB device xHCI Host Controller [usb6] + Bad Autosuspend for USB device xHCI Host Controller [usb6] seems to correct this behavior but not the initial connection problem. Some discussion and testing in bug 1242321. If I connect the drive to a USB 3.0 port on the motherboard, it is recognized. There is no problem with an Plugable 7-port USB 2.0 hub. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-78-generic 4.4.0-78.99 ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62 Uname: Linux 4.4.0-78-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC1: tomdean3698 F pulseaudio - /dev/snd/controlC0: tomdean3698 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC1: tomdean3698 F pulseaudio + /dev/snd/controlC0: tomdean3698 F pulseaudio Date: Fri May 26 09:05:20 2017 HibernationDevice: RESUME=UUID=8c377624-f972-4b2b-9364-832f70b2a67a InstallationDate: Installed on 2016-05-15 (375 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) IwConfig: - lono wireless extensions. - - eno1 no wireless extensions. + lono wireless extensions. + + eno1 no wireless extensions. MachineType: System manufacturer System Product Name ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-78-generic root=UUID=47d8903b-afb2-4432-bc92-b1f4e30209ef ro RelatedPackageVersions: - linux-restricted-modules-4.4.0-78-generic N/A - linux-backports-modules-4.4.0-78-generic N/A - linux-firmware1.157.8 + linux-restricted-modules-4.4.0-78-generic N/A + linux-backports-modules-4.4.0-78-generic N/A + linux-firmware1.157.8 RfKill: - 0: hci0: Bluetooth - Soft blocked: no - Hard blocked: no + 0: hci0: Bluetooth + Soft blocked: no + Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/25/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4801 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: P9X79 PRO dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev 1.xx dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4801:bd07/25/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.name: System Product Name dmi.product.version: System Version dmi.sys.vendor: System manufacturer -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
I installed the '4.22.3' kernel, should be 4.11.3 I marked the bug as confirmed as requested by Joseph Salisbury. I also tagged the bug as 'kernel-bug-exists-upstream' as requested by Joseph Salisbury. ** Tags removed: amd64 apport-bug xenial ** Tags added: kernel-bug-exists-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 05/30/2017 08:14 AM, Joseph Salisbury wrote: > Did this issue start happening after an update/upgrade? Was there a > prior kernel version where you were not having this particular problem? This did not start happening after an upgrade. I do not know of a previous version where this did work. > > Would it be possible for you to test the latest upstream kernel? Refer > to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest > v4.12 kernel[0]. The v4.12.0-041200rc3-generic kernel would not boot. In grub, I selected the kernel to boot. The system hung with a black screen and a blinking cursor at the top left. This happened with generic, upstart, and recovery. I installed the 4.22.3 kernel, > uname -a Linux P9X79 4.11.3-041103-generic #201705251233 SMP Thu May 25 16:34:52 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux This boots but has the same USB 3.0 problem as 4.4.0-75-generic. Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.12 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc3 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
