[Bug 1797518] Re: System freezes after suspend
Please change the bug title and description to cover just one problem, because it sounds like two unrelated issues at the moment. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
It seems everything started to fail after resume because the X server went away: Okt 25 05:43:31 GS1 gnome-shell[1346]: gnome-shell: Fatal IO error 0 (Success) on X server :0. However Xorg did not crash. It just decided to shut down on system resume: Okt 25 05:43:31 GS1 /usr/lib/gdm3/gdm-x-session[1302]: (II) Server terminated successfully (0). Closing log file. I don't know why Xorg would decide to shut down on resume. Maybe it was a delayed reaction to using the power button? If you use the power button in a normal Linux console then indeed the normal behaviour is to shut down. Maybe the problem was that gnome-shell misinterpreted "Fatal IO error 0 (Success)" which then started the shutdown. ** Package changed: linux (Ubuntu) => gnome-shell (Ubuntu) ** Summary changed: - System freezes after suspend + Xorg terminates (cleanly) on resume from suspend ** Also affects: mutter (Ubuntu) Importance: Undecided Status: New ** Changed in: gnome-shell (Ubuntu) Status: Incomplete => New ** Also affects: xorg-server (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
here the file ** Attachment added: "prev_boot.zip" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1797518/+attachment/5205456/+files/prev_boot.zip -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Thanks. Next time the freeze happens again (using nvidia-390), please reboot and then run: journalctl -b-1 > prev_boot.txt and attach it here. ** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
On the first wake up, the system was hanging. Worse then before with the nvidia driver, see screenshopt for options. Should I go back to the nuveau driver? ** Attachment added: "nvidia_options.png" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5205202/+files/nvidia_options.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
I did not have "Proprietary drivers for devices (restricted)" checked. After that I was able to install the nvidia-driver-390 I rebooted If the hang happens again, I will report it. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
It appears that either your mirror.switch.ch server is missing the required files, or you don't have the required channel enabled. To fix both of those, please: 1. Open app "Software & Updates" 2. Tick the first 4 out of 5 checkboxes. 3. Change "Download from" to "Main server". 4. Close the app "Software & Updates". 5. Run: sudo apt update 6. Run: sudo apt install nvidia-driver-390 If that fails then please paste the full output of the failed command including the command line you typed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
This morning was the next time. Here the screenshot ** Attachment added: "nvidia_driver.png" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5204745/+files/nvidia_driver.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Next please try installing the nvidia driver, using these commands: sudo apt update sudo apt install nvidia-driver-390 If that fails then please paste the full output of the failed command including the command line you typed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Yes it does. Today is the 10-18 and it froze again. About 5-10 Standby's. When I installed 18.04, it mentioned something about the nouveau driver. But everything worked. This freezing is very recent, so I would think it has to do with one of the recent kernel version, maybe the 4.15.0-36 ? Any other logs I can provide? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Good. Now the extensions are disabled, reboot and retest. Does the problem reoccur? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
I think you meant disable all gnome-shell extensions. I think I did now see screenshot ** Attachment added: "Screenshot from 2018-10-17 06-59-03.png" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5202044/+files/Screenshot%20from%202018-10-17%2006-59-03.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Click on "Extensions" in the Gnome Tweaks app. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
In the tweak app there is nothing under shell, see screenshot (its grayed out) to 2) the package can not be found Reading package lists... Done Building dependency tree Reading state information... Done All packages are up to date. mbeerli@GS1:~$ sudo apt install nvidia-driver-390 Reading package lists... Done Building dependency tree Reading state information... Done E: Unable to locate package nvidia-driver-390 mbeerli@GS1:~$ ** Attachment added: "Screenshot from 2018-10-17 06-28-10.png" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5202007/+files/Screenshot%20from%202018-10-17%2006-28-10.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
1. Gnome shell extensions need to be disabled from the Gnome Tweaks app. 2. Try this: sudo apt update sudo apt install nvidia-driver-390 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Next freeze happened. I woke system up, logged in and started Thunderbird. Thunderbird was not open yet but froze. Funny thing is that it seemed to ru in the background, because when I get a new msg, it will play a wave file and it played it. Maybe something in the syslog file? ** Attachment added: "syslog" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5202000/+files/syslog -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
to 1) sudo apt-get remove --auto-remove snapd done 2) E: Unable to locate package nvidia-driver-390 I think I tried a few things because in my settings I am missing the "Dock" option, but now it is there. I will let you know if I have another freeze. It does not happen every time after suspend. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Thanks. I have opened bug 1797820 for your most recent desktop crash. But that's likely not the freeze we're talking about here. Also, I can see two more problems with the system: 1. You have gnome-shell extensions running. Please disable ALL extensions and tell us if the problem still persists. 2. Strange log messages about the 'nouveau' driver. Please try installing the official nvidia driver instead: sudo apt install nvidia-driver-390 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Since 1. failed 2: https://errors.ubuntu.com/user/230b4c65c3987a78cc956c8f58273b870218dcc359f8b69389d8186574ccdf290a72652c83f6032d2bb69a8b8a42cb904555b3bd931d85829dccb84aec250996 the one from 10-12-18 (today) Here the previous_boot.txt file ** Attachment added: "prev boot txt" https://bugs.launchpad.net/ubuntu/+bug/1797518/+attachment/5200380/+files/previous_boot.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Here the crash files, they are not uploading via ubuntu-bug mbeerli@GS1:~$ ubuntu-bug _usr_share_apport_apport-gtk.0.crash Gtk-Message: 13:34:22.500: GtkDialog mapped without a transient parent. This is discouraged. mbeerli@GS1:~$ ubuntu-bug /var/crash/_usr_share_apport_apport-gtk.0.crash Gtk-Message: 13:34:34.780: GtkDialog mapped without a transient parent. This is discouraged. mbeerli@GS1:~$ sudo ubuntu-bug /var/crash/_usr_share_apport_apport-gtk.0.crash Invalid MIT-MAGIC-COOKIE-1 keyUnable to init server: Could not connect: Connection refused Invalid MIT-MAGIC-COOKIE-1 keyUnable to init server: Could not connect: Connection refused Segmentation fault (core dumped) mbeerli@GS1:~$ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Also, next time the problem happens and you need to reboot, please collect the log of the previous boot where the bug occurred: journalctl -b-1 > previous_boot.txt and attach the file previous_boot.txt here. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1797518] Re: System freezes after suspend
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps: 1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Package changed: xorg (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1797518 Title: System freezes after suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1797518/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
