[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2021-03-24 Thread Chris Guiver
Thank you for reporting this bug to Ubuntu.

Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in.

** Changed in: linux
   Status: New => Incomplete

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-09-03 Thread Daniel van Vugt
This bug is closed. Please use the 'ubuntu-bug' command to open a new
one.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-09-03 Thread neoglez
This happens to me every week on Ubuntu 16.04. LTS with kernel
4.15.0-112-generic. It seems to be  a random complete system freeze. The
mouse does not respond, caps lock and numlock do not change light on
keyboard, ctrl alt f2/f3/etc does not work, and even Alt + SysRq REISUB
does not respond. Only a hard reset works by pressing the power button
will reboot the system.

I noticed I could reproduce the bug easily by watching videos and/or
reading news on "heavy" newspaper websites in Firefox. In contrast, in
Chrome I rarely experience the issue.

>From what I have read, and since I have a GeForce GTX graphic card with
original NVIDIA drivers installed, I suspect that the problem is
strongly related to these three components: video encoder/decoder,
browser and graphic card/drivers.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-06-02 Thread Daniel van Vugt
Thank you for reporting this bug to Ubuntu.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-06-02 Thread Daniel van Vugt
Thank you for reporting this bug to Ubuntu.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases 

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in and change the bug status to Confirmed.

** Changed in: linux (Ubuntu Cosmic)
   Status: Triaged => Won't Fix

** Changed in: linux (Ubuntu Disco)
   Status: Triaged => Won't Fix

** Changed in: linux (Ubuntu)
   Status: Confirmed => Won't Fix

** Changed in: linux (Ubuntu Bionic)
   Status: Triaged => Won't Fix

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-06-02 Thread Daniel van Vugt
Everyone please report NEW bugs by running:

  ubuntu-bug linux

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-05-18 Thread Wilson Wang
I also experienced regular system freeze when playing youtube videos.
The freeze would not occur after removing xserver-xorg-video-intel. I am
on 20.04.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-04-28 Thread Wojciech Migda
UPDATE: freezes stopped occuring since I uninstalled xserver-xorg-video-
intel.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-03-29 Thread Wojciech Migda
I am experiencing the freeze regularly since I attached an external
display through HDMI.

Dell Inc. Inspiron 5558/086DKN, BIOS A18 12/30/2019
Ubuntu 18.04.4

Freeze happens on kernels:
4.15.0-91
4.15.0-34
I didn't try other versions.

I tried the ahci.mobile_lpm_policy={0,1} setting (#58) - with both 0 and 1 
freeze happened again.
I tried the extra X11 Intel settings (#42), but since then I removed the X11 
intel driver package xserver-xorg-video-intel, as it is labeled as discouraged 
for HW newer than 2007, X11 doesn't recognize this configuration section.

Some extra details:
I have docker running.
VirtualBox modules are loaded at boot.

journalctl doesn't show anything right before the freeze.

Can someone point me what sort of extra logging/tracing I can enable to
poinpoint the issue?

Thanks.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-02-12 Thread Peter
I have the same issue but have not investigated further as yet.
I have recently upgraded however the issue was there before. I'm leaning toward 
a hardware issue.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2020-01-02 Thread Sergey
Addition: neither #42 nor #58 doesn't help. The problem persists in
19.10 too.

This laptop had the same issue in Win10. I reinstalled it from
Microsoft's ISO (to exclude potential bugs in Dell soft) and problem was
gone.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-12-28 Thread Sergey
I confirm Solution #58 (add `ahci.mobile_lpm_policy=0` to boot options
works great). Thanks @prasanth-s-cmi!

It fixed freezes and "didn't wake up" problem on Dell Latitute 7390 2018
year manufactured.

dev@dev-L-7390:~$ inxi -Fz

System:Host: dev-L-7390 Kernel: 5.0.0-37-generic x86_64 bits: 64 Desktop: 
Gnome 3.28.4
   Distro: Ubuntu 18.04.3 LTS
Machine:   Device: laptop System: Dell product: Latitude 7390 serial: N/A
   Mobo: Dell model: 09386V v: A00 serial: N/A UEFI: Dell v: 1.13.1 
date: 11/08/2019
BatteryBAT0: charge: 17.8 Wh 30.3% condition: 58.7/60.0 Wh (98%)
CPU:   Quad core Intel Core i7-8650U (-MT-MCP-) cache: 8192 KB
   clock speeds: max: 4200 MHz 1: 800 MHz 2: 800 MHz 3: 800 MHz 4: 800 
MHz 5: 800 MHz 6: 800 MHz
   7: 800 MHz 8: 800 MHz
Graphics:  Card: Intel UHD Graphics 620
   Display Server: x11 (X.Org 1.20.4 ) drivers: fbdev (unloaded: 
modesetting,vesa)
   Resolution: 1920x1080@60.00hz
   OpenGL: renderer: Mesa DRI Intel UHD Graphics 620 (Kabylake GT2) 
version: 4.5 Mesa 19.0.8
Audio: Card Intel Sunrise Point-LP HD Audio driver: snd_hda_intel Sound: 
ALSA v: k5.0.0-37-generic
Network:   Card-1: Intel Ethernet Connection (4) I219-LM driver: e1000e
   IF: enp0s31f6 state: down mac: 
   Card-2: Intel Wireless 8265 / 8275 driver: iwlwifi
   IF: wlp2s0 state: up mac: 
Drives:HDD Total Size: 512.1GB (4.2% used)
   ID-1: /dev/sda model: TOSHIBA_KSG60ZMV size: 512.1GB
Partition: ID-1: / size: 42G used: 4.8G (13%) fs: ext4 dev: /dev/sda5
   ID-2: /home size: 309G used: 956M (1%) fs: ext4 dev: /dev/sda7
   ID-3: swap-1 size: 16.00GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID:  No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 44.0C mobo: N/A
   Fan Speeds (in rpm): cpu: 0
Info:  Processes: 293 Uptime: 8:54 Memory: 1873.3/15916.4MB Client: Shell 
(bash) inxi: 2.3.56

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-12-17 Thread Jamie Redmond
Happening to me too. Full details available on this issue:
https://github.com/brave/brave-browser/issues/7439

** Bug watch added: github.com/brave/brave-browser/issues #7439
   https://github.com/brave/brave-browser/issues/7439

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-12-10 Thread Igor Grkavac
Hey guys,

I also experienced this problem, but after increasing swap memory from
2GB to 8GB, I didn't reproduce the issue for 1 month straight.

Hope this helps,

Igor D. Grkavac.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-12-04 Thread r.fabb...@gmail.com
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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-11-14 Thread Austin Coleman
This happens to me about three times a week on Ubuntu 18.04.3 LTS with
kernel 4.15.0-70-generic. I have not been able to find a way to
consistently reproduce it. It is a random complete system freeze. The
mouse does not respond, caps lock and numlock do not change light on
keyboard, ctrl alt f2/f3/etc does not work, and even Alt + SysRq REISUB
does not respond. Only a hard reset works by pressing the power button
will reboot the system. The first sign of it happening is the mouse
begins to stutter for a couple seconds before the whole screen
completely freezes. Here is some system info:

CPU: AMD Ryzen Threadripper 1950X 16-Core Processor
Graphics: Nvidia Quadro P4000 
Motherboard: Asus ROG STRIX X399-E GAMING
Ubuntu version: 18.04.3
Memory: 62.8 GiB
Gnome: 3.28.2
Disk capacity: 903.7 GB

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-11-09 Thread Douwe
How to reproduce?

I am now running 18.04 LTS, problem is there since 16.04 LTS.

I have noticed if I disable my displays from going into power-safe mode
and still let ubuntu go into the lock screen I could keep the machine
running. I also disable the "No signal power off" feature on my
displays. This is not something you want on the long run, but since I
combine my desktop with a server running several virtual machines, I
need to machine to stay on.

When I get to my desktop, after not using it for a while, and I press
CTRL - SHIFT, Ubuntu will wakeup and show the lock screen, I can then
login - I never have a crash again. But when I move the mouse first I
sometimes still get the crash. I have tested this for a couple of weeks,
making sure my mouse never moves when I touch the keyboard. Even bumping
the table could cause the mouse to send some signals and crash the
desktop.

Important: I sometimes move the mouse first and does not crash, but
never when I press CTRL - SHIFT first.

I have a suspicion that there is an issue when Ubuntu wake up and
peripherals are doing stuff.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-11-03 Thread Rickyx
I have been a victim of the same behaviour on Debian* for about 6 months.
The computer, assembled with amd64 architecture, crashes with both Debian 9 and 
Debian 10, both with proprietary NVidia and Nouveau drivers.

The mouse stops and the system is irreparably planted: no Sysreq, no
remote connection, no other terminals: nothing.

I activated all the logs I knew about but I didn't have any kind of
clarification.


Thank you,
Riccardo

ps. I know that the bug refers to Ubuntu but I suppose that, since the
basis of the system is the same, it may have a common cause.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-10-25 Thread Tamas Nagy
I can confirm this bug also on a Dell XPS desktop system, which was
running Ubuntu for several years and versions before without any issues.
In my case the freeze happens with mostly Chrome browsers, usually
within a minute or so. It renders the system practically unusable, so I
would consider it as a high priority issue for 19.10. The recent kernel
upgrades (official) were not solving the system.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-10-09 Thread PlaidRadish
Same issue, here, on Latitude 5547 with Intel Haswell i3 and Haswell-ULT
integrated (HD 4400) graphics. This laptop has fully upgraded hardware -
new SSD, new 16GB RAM, new battery, new Wifi/BT card - and performs like
a monster, running Windows, Manjaro, and most Ubuntu flavors, including
a touchscreen. However, my goto is Ubuntu Studio (xfce), and that OS is
where I'm getting the random freezes. It just locks up under no
repeatable conditions. Sometimes it happens while I'm working, sometimes
while I'm away from my desk, sometimes with apps running, sometimes with
no apps open, so workload is not a factor.

One caveat to my experience: I'm able to use the Alt-Ctrl-F* keys to
drop to a terminal, but nothing else works. No other keys on the
keyboard respond, nor does the touchscreen receive input.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-08-25 Thread Uttam Pal
I am having the same issue since 18.04. I monitored the memory usage in
system monitor. The total RAM uses increases gradually after the boot.
Even if no program is running it goes on increasing until it is 100% and
then everything freezes. The memory uses by the processes doesn't add up
to the total memory uses shown. Whichever program is eating the RAM is
not listed in the processes. The issue remains in 19.04.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-07-24 Thread Brad Figg
** Tags added: ubuntu-certified

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-07-04 Thread Manu
I was also getting random freeze (multiple times a day), and using the 
ahci.mobile_lpm_policy=0 appears to solve the issue as well (didn't try another 
value).
BTW, I am using Debian (kernel  4.19.0-5-amd64 #1 SMP Debian 4.19.37-3 
(2019-05-15))
Laptop: HP 15-ay005nf (core i3 5005U with Intel graphics 5500)
The bug happens with the original 1TB WD Blue (WD10JPVX) HDD and with a Samsung 
860 EVO 250GB SSD.

I tried to flash the latest UEFI and it still needs the
ahci.mobile_lpm_policy=0 to work properly.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-29 Thread Michael Skelton
kernel crash logs attached

total 32M
-rw-r--r-- 1 root root 329K Jun 25 21:16 initramfs-tools.0.crash
-rw-r--r-- 1 root root  76K Jun 23 21:09 nvidia-dkms-410.0.crash
-rw-r--r-- 1 root root  16M Jun 23 21:01 _usr_bin_dpkg.0.crash
-rw-r--r-- 1 root root 622K Jun 23 20:50 _usr_bin_kglobalaccel5.1000.crash
-rw-r--r-- 1 root root 379K Jun 23 21:16 _usr_bin_sddm.0.crash
-rw-r--r-- 1 root root  15M Jun 23 21:07 _usr_bin_sddm-greeter.109.crash
-rw-r--r-- 1 root root 683K Jun 23 20:48 _usr_lib_udisks2_udisksd.0.crash

** Attachment added: "ubuntu18_10_kdumps.tar.gz"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798961/+attachment/5274129/+files/ubuntu18_10_kdumps.tar.gz

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-29 Thread Michael Skelton
I had been experiencing the freeze/lockup on 18.10. My main machine is a
Lenovo ThinkPad laptop with switchable graphics (Intel & Nvidia), and
Intel Xeon E-2176M CPU.

Originally, my guess was that the lockup was graphics related. Back in
March 2019, I applied the xorg.conf edits recommended in comment #42.
This seemed to eliminate the hard freezes, at least for a while.
However, not long ago, perhaps around  mid-June, the freezes returned.
Also, I encountered the freezes not only with Intel graphics engaged,
but when the system was using the discrete Nvidia chip too. I tried to
correlate the freezing with use of Chromium, but it occurred using
Firefox too, and in fact happened with no browser running.

As a last ditch attempt to avoid re-installation, I upgraded the system
from 18.10 ~> 19.04, hopeful that kernel version 5 would make the
situation better. In my case, this has been so. //Since upgrading to
19.04, and running various increments of kernel 5
(5.0.0-[17,19,20]-generic,) I haven't encountered any freezes// 5 days
now and counting (FWIW)

>From reading prior posts, seems some folks are already using kernel 5,
and their freeze problem remains. Nevertheless, for my case, with a
laptop with newer hardware, upgrading Ubuntu and kernel version was
helpful.

I had accumulated a collection of crash dumps from my old Ubuntu version
(18.10 and kernel 4.18), which I will attach to the ticket. Hopefully
they might be of use for investigation.

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-24 Thread Karl Pickett
ahci.mobile_lpm_policy=0 did not fix it, it hung in a few days.  I will
downgrade to 18.04.  And small correction, this is an asrock deskmini
h110m-stx system, not a NUC.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-22 Thread Peter
** Changed in: linux (Ubuntu)
   Status: Triaged => Confirmed

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-21 Thread Teresa e Junior
@karl-piccket try booting with ahci.mobile_lpm_policy=0, and then try
comment #42 if it doesn't work.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-06-21 Thread Karl Pickett
I am using 19.04.  I have a Pentium G4600 desktop (Intel NUC, kaby lake,
intel 630 HD graphics) and have gotten hard lockups on average every 24
hours, and always while playing video usually in chrome.  This system
was rock solid with 18.04 :(

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-31 Thread Warren
Hi All.

I am getting system freezes on a dual boot base unit with Ryzen 1700 and
a R9 380 graphics card.  I'm running Kubuntu 19.04.  The whole system
locks up and I have to hard power down with the power button.  This is
happening at least once a day.  I don't think its worth trying fixes #43
and #58 because this is not a laptop and my graphics card is not Intel.

This is annoying as I have just migrated over to Brave but now I have
gone back to FF (if this doesn't get fixed) for good.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-31 Thread Warren
Sorry I thought this was a thread about Brave Browser and freezing, not
just Ubuntu in general.  Well touch wood I only get freezes with Braze
meaning I'll have to ditch Brave Browser.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-25 Thread Iain Murray
I was getting random freezes on a Dell Latitude E7450 with Intel HD
Graphics 5500, with no hints as to the cause in logs that I could find.
Freezes could happen multiple times a day when in heavy use, but often
more like once a week. I followed the advice in #42 a month ago and have
had no freezes since (fingers crossed!).

Currently on 18.04.2 LTS with 4.15.0-50-generic, but also had freezes on
16.04 LTS, starting around autumn 2018. Although had been using this
laptop since 2015 without problem before that.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-20 Thread Teresa e Junior
The correct solution to the problem I've been facing was finally solved
on comment #58, thanks @prasanth-s-cmi. I've contacted the kernel
developer responsible for these patches introduced around Linux 4.16.1
on https://bugzilla.redhat.com/show_bug.cgi?id=1571330 , and he will
blacklist my laptop model (Lenovo G40-80) for newer versions of Linux.
Meanwhile, `ahci.mobile_lpm_policy=0` can workaround this problem.

** Bug watch added: Red Hat Bugzilla #1571330
   https://bugzilla.redhat.com/show_bug.cgi?id=1571330

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-15 Thread pekon
I also confirm that Paco Angulo (3rpako)'s suggestion (#42) worked for
my laptop too. It's Asus with I7 core running Debian-10. Thanks Paco
Angulo.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-13 Thread S Prasanth
I've had these freeze issues for a while, and I've been following this
thread for a while (comment #42 helped, though I still have occasional
freezes).

Googled "Fedora random freeze" today and found this:
https://fedoraproject.org/wiki/Common_F28_bugs#Certain_laptops_.28Lenovo.29_hang_randomly

Apparently an issue in Ubuntu also:
https://www.phoronix.com/forums/forum/software/desktop-linux/1020821
-fedora-workstation-28-is-shaping-up-to-be-another-terrific-
update?p=1020982#post1020982

And the timing of these bugreports/comments coincides with when these
freezes started affecting me...

Long story short, we can try adding `ahci.mobile_lpm_policy=1` or
`ahci.mobile_lpm_policy=0` to the kernel options in grub. Supposedly
confirmed to help Lenovo G50-80, X250 and T450s. We have a G40-80 and
T470s affected on this thread, and mine's a Lenovo G500s (similar to
G50-80). Maybe it'll help? (praying that it helps)

It's possible that these freezes have multiple causes, and won't be
completely fixed even if the workaround helps at all.

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-07 Thread Sebastien Bacher
Seems like a kernel issue, marking invalid for intel but feel free to
reopen if it proves out to be an issue with the driver (not that -intel
is deprecated in favor of modesetting nowadays)

** Changed in: xserver-xorg-video-intel (Ubuntu Disco)
   Status: New => Invalid

** Changed in: xserver-xorg-video-intel (Ubuntu)
   Importance: Undecided => High

** Changed in: xserver-xorg-video-intel (Ubuntu Cosmic)
   Importance: Undecided => High

** Changed in: xserver-xorg-video-intel (Ubuntu Disco)
   Importance: Undecided => High

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-07 Thread Sebastien Bacher
** Changed in: xserver-xorg-video-intel (Ubuntu)
   Status: New => Invalid

** Changed in: xserver-xorg-video-intel (Ubuntu Cosmic)
   Status: New => Invalid

** Changed in: xserver-xorg-video-intel (Ubuntu Bionic)
   Status: New => Invalid

** Changed in: xserver-xorg-video-intel (Ubuntu Bionic)
   Importance: Undecided => High

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-05 Thread Kai-Heng Feng
** Also affects: xserver-xorg-video-intel (Ubuntu)
   Importance: Undecided
   Status: New

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-02 Thread Teresa e Junior
I haven't been bitten by this bug with an uptime of 9 days with
workaround #42. But I had not the opportunity to test suspending my
laptop during this time.

Also, I recommend creating /etc/X11/xorg.conf.d/20-intel.conf instead of
/usr/share/X11/xorg.conf.d/20-intel.conf. Files under /usr/share can be
lost during package updates.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-05-02 Thread Torsten Römer
Unfortunately I have to confirm that the workaround from #42 only makes the 
hard freeze less frequent and doesn't solve it like I stated in #53.
I also have the impression that standby/resume increases the probability of a 
freeze, but I just had one about one hour after a fresh new start.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-23 Thread Mariano Draghi
The workaround from #42 seems to make the hard lockup less frequent for
me, but it's not completely gone. I still experience a complete freeze
from time to time. It's completely aleatory, and it doesn't seem related
to the workload, although I suspect that it's related to powersaving.
>From my experience, the probability of being hit by the freeze increases
around a standby or resume event, or around plugging / unplugging the
laptop.

When the hardlock occurs, the only thing I can do is to turn off the
laptop by long-pressing the power button. I can't switch to a virtual
tty, I can't reach the machine via SSH, REISUB doesn't work, etc.

Upon restarting, there's absolutely nothing in the kernel logs that
could be remotely related to the lockup. In fact, many times the last
entry in `journalctl -b -1` is from several minutes *before* the lockup.

I suspected of a hardware problem for a while, but the fact that every
hardware test I've run finds nothing, coupled with the fact that the
frequency of the freeze has *definitely* decreased with successive
Ubuntu/kernel/mesa versions convinced me otherwise.

My specs:
 - Lenovo ThinkPad T470s
 - Intel Core i5-7200U (Kaby Lake)
 - Intel HD Graphics 620 (rev 02)
 - Currenly on Ubuntu 18.10, kernel 4.18.0-17-generic, although for me this bug 
has been present ever since Ubuntu 17.10, kernel 4.13

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-23 Thread Torsten Römer
After uptime 15 days, 10:34 with countless standby/resume cycles, I
think it is pretty safe to say that the solution from #42 works for me
too.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-23 Thread Teresa e Junior
This bug has become a catchall for any type of system unresponsiveness.
I had hope the hard-lockup problem would be solved on Linux 5.0, Ubuntu
19.04, but it wasn't. I'll try the solution from #42 and report back.
The probable root cause of the problem may be investigated on the diff
from comment #23.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-17 Thread Jeff Walter
I have encountered this problem on Ubuntu Bionic (running in VMWare
Fusion) with Chrome latest open. Chrome will start drawing the page
randomly (I've seen that on really old versions of Chrome on Mac). When
it starts doing that I can lock-up my OS by doing a `killall chrome`
from terminal. When I do that, I can still move my mouse, but clicking
doesn't register. I end up having to reboot my VM.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-12 Thread adrhc
Is it the same as https://askubuntu.com/questions/1133341/xubuntu-18-10
-locking-weird-behavior ?

CTRL + ALT + F7 brings the lock window on allowing to unlock.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-12 Thread Joseph McGarvey
I have a freeze issue when it sits unused for about 15 minutes. The
issue I found is that the Keychain is using a massive amount of system
resources. I have launch a console session with alt+F# (which takes
about 5 minutes to show), run top, and then kill the keychain process.
Then the system responds like normal. This never happened with 18.04,
only after upgrade to 18.10.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-02 Thread Torsten Römer
@teresaejunior Yes, currently trying it, will report back!

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-01 Thread Teresa e Junior
@dode Have you tried #42?

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-04-01 Thread Torsten Römer
Unfortunately I have to revoke my comment #44 - had again two freezes
with 4.18.0-16-generic in the last few days.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-03-27 Thread Nikita Travkin
I think that I have similar issue:
On Kernel 4.18.0-16-generic I had:
 1) Two unrecoverable freezes (sound looped, unable to SSH)
 2) Random software crashes with segfault in dmesg
 3) Random Chrome tab crashes with "trap invalid opcode" in dmesg

To reproduce segfaults I downloaded latest Kernel sources and make -j10 them 
(several times) to get some "realistic" load. Most of compilations failed with 
segfault. One ended with coomplete freeze and only one or two succeed.
After booting with mainline 4.15.0-041500-generic from kernel.ubuntu.com I was 
able to compile kernel successfuly 3 times in a row.

I have newly built PC with Ryzen 5 2600 and I am sure that my RAM is OK.

Attached small parts of logs with segfaults and trap messages.

** Attachment added: "Logs"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798961/+attachment/5249729/+files/from_logs.txt

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-03-19 Thread Torsten Römer
For me on a DELL Latitude E5550 it seems the issue is solved since
update to 4.18.0-16-generic (kubuntu). Running for a week now with
several suspend/resume cycles - no more frost. Spring is coming  :-)

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-03-18 Thread MURAOKA Taro
I confirmed that 3rpako's settings work for my env too.
My env is Dell XPS13 (9343) + Xubuntu 18.10.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-03-08 Thread Paco Angulo
Had same frozen display problem with Ubuntu, most times coincident with a very 
busy video adapter (MVP, Gimp, GMaps..)
Hardware: Laptop Acer Aspire 5735Z
Ubuntu 18.10 
Linux 4.18.0-13-generic

Workaround:
sudo nano /usr/share/X11/xorg.conf.d/20-intel.conf
...add
Section "Device"
Identifier "Intel Graphics"
Driver   "intel"
Option  "AccelMethod" "sna"
Option  "TearFree""true"
Option  "DRI" "3"
EndSection

Result: Still ok after several hours and tasks.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-03-06 Thread Krzysztof Czereczon
I'm using this same version of ubuntu. Before crash I've opened new terminal 
window Ctrl + Alt + F1 and then I 'saw NMI watchdog: BUG: soft lockup - CPU#2 
stuck for 23s! [plymouthd:305]'.
In my case this do the trick:
https://askubuntu.com/questions/875173/nmi-watchdog-bug-soft-lockup-cpu2-stuck-for-23s-plymouthd305

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-28 Thread Alfonso
I have been using kernel 4.18.0-15-generic for 3 weeks now, and I
haven't had this issue anymore.

Running Xubuntu 18.10 with 4.18.0-15-generic

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-28 Thread Jürgen
I have the Problem with Kerner 4.15.0-43.

rdesktop sometimes hangs fullscreen and can only be killed via ssh from
another pc.

With this bug however I cannot restart sddm and after killing rdesktop
the screen stays frozen with the rdesktop output.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-11 Thread Teresa e Junior
** Changed in: linux (Ubuntu Cosmic)
 Assignee: Darek (d-paczko) => (unassigned)

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-11 Thread Peter Eric Butler
Same freezing error.
Clean 18.10 install

Every time it has frozen I have been viewing a Youtube video in Firefox 65.0 
(64bit).
The ONLY way out is a hard reboot from the power switch.

I have now installed nVIDIA drivers because I need to load CUDA toolkit
to edit video, but this was freezing up before I installed nVIDIA, right
from clean OS install. It is still freezing with the new nVIDIA drivers
running.

Below is my system info:

W path   Device  Class  Description
=
   system Veriton M490G (To Be 
Filled By O.E.M.)
/0 busVeriton M490G
/0/0   memory 64KiB BIOS
/0/4   processor  Intel(R) Core(TM) i3 CPU  
   530  @ 2.93GHz
/0/4/5 memory 128KiB L1 cache
/0/4/6 memory 512KiB L2 cache
/0/4/7 memory 4MiB L3 cache
/0/10  memory 2GiB System Memory
/0/10/0memory DIMM [empty]
/0/10/1memory DIMM [empty]
/0/10/2memory 2GiB DIMM DDR3 
Synchronous 1334 MHz (0.7 ns)
/0/10/3memory DIMM [empty]
/0/100 bridge Core Processor DRAM 
Controller
/0/100/1   bridge Core Processor PCI 
Express x16 Root Port
/0/100/1/0 displayGT218 [GeForce 210]
/0/100/1/0.1   multimedia High Definition Audio 
Controller
/0/100/16  communication  5 Series/3400 Series 
Chipset HECI Controller
/0/100/16.2storage5 Series/3400 Series 
Chipset PT IDER Controller
/0/100/16.3communication  5 Series/3400 Series 
Chipset KT Controller
/0/100/1a  bus5 Series/3400 Series 
Chipset USB2 Enhanced Host Controller
/0/100/1a/1usb1busEHCI Host Controller
/0/100/1a/1/1  busIntegrated Rate Matching 
Hub
/0/100/1a/1/1/5scsi6   storageUSB2.0-CRW
/0/100/1a/1/1/5/0.0.0  /dev/sdddisk   Compact Flash
/0/100/1a/1/1/5/0.0.0/0/dev/sdddisk   
/0/100/1a/1/1/5/0.0.1  /dev/sdedisk   SM/xD-Picture
/0/100/1a/1/1/5/0.0.1/0/dev/sdedisk   
/0/100/1a/1/1/5/0.0.2  /dev/sdfdisk   SD/MMC
/0/100/1a/1/1/5/0.0.2/0/dev/sdfdisk   
/0/100/1a/1/1/5/0.0.3  /dev/sdgdisk   MS/MS-Pro/HG
/0/100/1a/1/1/5/0.0.3/0/dev/sdgdisk   
/0/100/1a/1/1/5/0.0.4  /dev/sdhdisk   SD/MMC/MS/MSPRO
/0/100/1a/1/1/5/0.0.4/0/dev/sdhdisk   
/0/100/1b  multimedia 5 Series/3400 Series 
Chipset High Definition Audio
/0/100/1d  bus5 Series/3400 Series 
Chipset USB2 Enhanced Host Controller
/0/100/1d/1usb2busEHCI Host Controller
/0/100/1d/1/1  busIntegrated Rate Matching 
Hub
/0/100/1d/1/1/3input  USB Keyboard
/0/100/1d/1/1/5input  Microsoft USB Optical 
Mouse
/0/100/1d/1/1/6scsi7   storageDataTraveler G3
/0/100/1d/1/1/6/0.0.0  /dev/sdcdisk   32GB DataTraveler G3
/0/100/1d/1/1/6/0.0.0/0/dev/sdcdisk   32GB 
/0/100/1d/1/1/6/0.0.0/0/1  /dev/sdc1   volume 29GiB Windows NTFS volume
/0/100/1e  bridge 82801 PCI Bridge
/0/100/1e/2wlp2s2  networkAR9227 Wireless Network 
Adapter
/0/100/1f  bridge H57 Chipset LPC Interface 
Controller
/0/100/1f.2storage5 Series/3400 Series 
Chipset 4 port SATA IDE Controller
/0/100/1f.3bus5 Series/3400 Series 
Chipset SMBus Controller
/0/100/1f.5storage5 Series/3400 Series 
Chipset 2 port SATA IDE Controller
/0/101 bridge Core Processor QuickPath 
Architecture Generic Non-core Registers
/0/102 bridge Core Processor QuickPath 
Architecture System Address Decoder
/0/103 bridge Core Processor QPI Link 0
/0/104 bridge 1st Generation Core 
i3/5/7 Processor QPI Physical 0
/0/105 bridge 1st Generation Core 
i3/5/7 Processor Reserved
/0/106

[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-08 Thread Oleg Nechiporuk
Same freezing error.
Clean 18.10 Ubuntu instal. 
Processor: Ryzen
Nvidia drivers installed from nvidia homepage. 

More frequently freezing when working with video inside kdenlive. But
had freezes also when only chrome was playing music.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-02-01 Thread Darek
It turns out that the installation without nvidia drivers and the secureboot 
option also causes errors. After some time using the laptop, the screen freezes 
and only holding down the power button allows you to turn off. Unfortunately, 
after switching on again, there was a problem with the grub welcome screen. I 
could not even enter the bios settings. There was only a black screen. I had to 
press the power button several times until I was able to do it after an hour.
I have been using ubuntu for several years and this has never happened to me. 
The problem appeared a week ago on January 23. Previously, everything was fine.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-31 Thread Darek
Ubuntu froze again. It happened after closing the lid. There were
streaks on the screen after opening. I held the power button. The laptop
would not turn on again. Even the welcome screen did not appear. Just a
black screen. I had to turn on and off several times. Only after an hour
I could enter the bios settings and start the system from the repair
disk. The disk scan did not report any errors. I had this before and
then I had to reinstall everything, because the bios did not detect the
disk. It was only the format and reinstallation of Windows and Ubuntu
that helped. Now it happened again, but fortunately Ubuntu is visible
after the start. I will format disk again and install Ubuntu, but now
without nvidia drivers

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-29 Thread Darek
** Changed in: linux (Ubuntu Cosmic)
 Assignee: (unassigned) => Darek (d-paczko)

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-28 Thread Darek
** Also affects: linux
   Importance: Undecided
   Status: New

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-16 Thread Dipak
I also faced this same bug. I was casting video from my laptop to chrome
cast- for about one hour it worked fine and then suddenly video stopped
and laptop did not respond at all. It did not take any input. So, I had
to hit the power button and switch it off and start it again.

-Was using Chrome browser to cast the tab to watch the video online.
-My computer is Dell Inspiron 7000 with Intel core i7 8th gen cpu

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-11 Thread Josh Krull
I found a solution to my particular issue. 
DISCLAIMER: I'm not positive that I experienced the same issue as other 
commenters since the problem was more pronounced than others have been 
describing. Since this is a new system, this was the first time I tried to 
install Ubuntu. I'll try to describe what I found in some detail since this was 
thread seemed like the most pertinent to my issue it may help others.

In my case I had neglected to enroll an MDK correctly. I was able to use
the system a little longer by using Ctrl-Alt-F2 to login instead of
using X. Once in the terminal I was able to see some useful messages
when the lockup occured. In one instance I got a hard lockup:

[99.065138] NMI watchdog: Watchdog detected hard LOCKUP on cpu9

The more useful message occurred during another lockup which was a
series of messages from nouveau. Here are the first and last messages:

[28.832124] nouveau :01:00.0: secboot: error during falcon reset: -110
[43.811710] nouveau :01:00.0: systemd-logind[1025]: failed to idle 
channel 2 [systemd-logind[1025]]

Steps to reproduce (from memory, not verified): 
 - Select proprietary drivers during install with UEFI boot mode and Secure 
Boot enabled.
 - Enter password for MDK
 - Reboot
 - MDK management screen displayed, select continue to boot (THIS WAS THE 
MISTAKE)

I had never used an MDK before, so did not know that you had to elect to
"Enroll" the MDK that was generated during the install process. I had
expected to be prompted for a password at some point during the reboot
based on the language in the installer. There is some user interaction
required at that menu to enroll the MDK at which point the user is
prompted for a password and then a reboot can be completed.

Description of MDK with some screenshots:
https://wiki.ubuntu.com/UEFI/SecureBoot/DKMS

Steps to address issue once reproduced (basically remove nouveau,
install NVIDIA official driver):

I blacklisted a number of modules in /etc/modprobe.d/blacklist.conf:

blacklist amd76x_edac 
blacklist vga16fb
blacklist nouveau
blacklist rivafb
blacklist nvidiafb
blacklist rivatv

I got the list of modules from: https://askubuntu.com/questions/481414
/install-nvidia-driver-instead-of-nouveau however I did not download the
driver from NVIDIA, I used one from the repository:

sudo apt install nvidia-driver-410

This laptop uses an i7-8750H which (I think) contains integrated
graphics. The 1060 should be feeding the display, but I'm not sure if
the presence of a second graphics adapter introduced a conflict.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-11 Thread Josh Krull
I am encountering a similar issue on a new Dell G5 5587. I've installed
Ubuntu 18.10 (fresh download today) alongside Windows 10 on a 1TB nvme
SSD.

I can boot into Ubuntu, but the system hangs shortly after boot, usually
less than 5 minutes.  I have not determined what specifically triggers
the hanging.  I have noticed that it does not happen all at once. By
that I mean that I lose mouse first (touchpad and wireless mouse), but I
can still use the keyboard (sometimes) for a few seconds after the mouse
is gone. This makes me wonder if the system is actually frozen or if
there is just no HID being recognized.  I've also seen the system "lag"
input from the keyboard: no response immediately but 30-40 seconds later
characters that I typed will appear. I also notice that the fans kick on
high, so there may be a runaway processes.

In the current state 18.10 is unusable. I haven't even been able tail
the log files, I encounter the hang before I have time to troubleshoot
the issue. I'm not sure if it's the same issue or something specific to
my hardware, I'll update as I continue to try to troubleshoot.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-10 Thread Dane Balia
Also running into the same issue. It's been happening ever since I
installed 18.10.

I can't seem to replicate it, but I have 2 patterns 
1. when I use communication software, like Skype or TeamViewer - GNOME here 
resets and logs me out.
2. Interacting between VMPlayer (windows) and Ubuntu - freezes completely and 
have to reboot

I'm seeing a ton of this in SYSLOG:
nouveau :01:00.0: gr: GPC0/TPC0/TEX: 8009

Quite a bit of this:
Unrecoverable failure in required component org.gnome.Shell.desktop

I can't replicate.

Running 18.10 with 4.18.0-13-generic.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-07 Thread Alfonso
Today the problem presented itself, twice, with kernel 4.15.0-43-generic
in Xubuntu 18.10.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-04 Thread Alfonso
Hello. I had been using Xubuntu 18.04 since May to November, with no
problems. This problem began when I upgraded to Xubuntu 18.10, using the
Upgrade GUI. I work with my laptop around 10 hours a day, sometimes
more, and since I installed 18.10, it freezes between 3 to 7 times a
day, sometimes more. I work mostly with Firefox, 5+ tabs open, mostly
Google Drive. I also have Dropbox running in the background. It seems to
happen more often when I upload an image to a Google Drive file, or
while performing a screen capture. Some other times while scrolling on a
file, and once while using Atom.

I performed a clean install of Xubuntu 18.10 a week ago, and the problem
persisted.

This happened with kernel 4.18.0-10 & 4.18.0-13. So I downgraded last
night to 4.15.0-43, and so far so good, though it's too soon. If it
freezes, I'll post back.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-04 Thread Teresa e Junior
I have been using Linux 4.15 as a workaround too. I noticed I could
reproduce the bug easily by watching YouTube on Chrome in fullscreen. I
know it is related to the GPU, but in my case, the Intel drivers (Mesa
DRI Intel HD Graphics 5500 (Broadwell GT2) v: 4.5 Mesa 18.2.2)

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-04 Thread Siavash
I tried kernel 4.20 and 4.15 and keep having freezes.
I have a clean install. I used to have 17.10 on this machine without problems.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-03 Thread KH
My latest posting on this bug issue posted in AMD communities copied
here FYI:

https://community.amd.com/thread/225795?start=90=0


102. Re: Ryzen linux kernel bug 196683 - Random Soft Lockup
uncle yap
uncle yap Jan 4, 2019 3:29 AM (in response to imshalla)

Dear All,


Some good news and discovery.


My crisis is greatly improved so far after 1st 5 hours running without
lockup now. All I did essentially was changing my Linux Kernel from
4.18.0-11-generic to 4.15.0-43-generic

I had previously also tried 4.18.0-13-generic and found it equally bad.


My highest suspicion is 4.18.0-X kernel's thread scheduler  is/are buggy
with a same bug that would freeze up some threads randomly and up to
12hours long and later randomly unfreeze them. I call that random
because I can not find any consistent pattern on how it freeze /
unfreeze. These hardly require a hard reset unless it is left frozen for
very long time. If I discovered soon enough and gave soft reset by SSH
command sudo systemctl restart sddm it will be recovered. It would be
gdm instead of sddm if you are in ubuntu instead of kubuntu.


My guess for this difference (between requiring a motherboard reset
switch vs soft reset command) is that TOO MANY REPEATED THREAD FROZEN
OVER LONGER TIME UNATTENDED. It is a guess only because I cannot afford
the time to test and prove that. My faithful logical analysis and
derivation is so, because this kernel thread scheduler bug will freeze
more & more threads than it unfreeze over longer unattended time, and
that critical kernel or driver module threads or ssh or bash itself
could have been frozen, hence you have no more chance to soft reset /
recover.


I have proven that when only 1 or 2 threads frozen, servers, ssh, bash,
and even ksysguard (CPUs usage / load percentage graphs) will still be
running and I never found any single CPU core nor logical CPU
(hyperthread) completely stuck in ZERO% usage.


265px-Ksysguard1.png

When my X.org console freezes, mouse will freeze and CPU usage graph
will all freeze, but usually still a good chance if I quickly ssh my
favorite reset command sudo systemctl restart sddm it will be recovered.
If I wasn't checking and left it frozen for long time, there had been a
high chance of it completely not recoverable via ssh command, and reset
switch became the only way to get system back rebooted up.


Today, when I checked my CPU Pstate via kernel, it is not running any
C6, but I mt BIOS setting neither DISABLED C6 nor use TYPICAL CURRENT
IDLE, nor I am using kernel boot idle=nowait , but I think my F4E
version BIOS by Gigabyte X470 had DISABLED C6 power state & forced
TYPICAL CURRENT IDLE:

~$ cat /sys/devices/system/cpu/cpu*/cpuidle/state*/name

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

C1

C2

POLL

>From existing state of stability I am optimistic to expect no further
debugging on my system for now.


My proposal for Kubuntu/Ubuntu users is to check kernel version to be
other than version 4.18.0-X , and try older 4.15.x 1st, and newer
version when they released, if your stability improved with alternate
kernels than stay with them and await for improved kernels and try them
when they became available.


Thanks & regards

uy

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-02 Thread Siavash
This happens to me on a clean install with OS updates installed
19/01/01.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-12-28 Thread KH
I am running Kubuntu 18.10 w kernel 4.18.0-11-generic with AMD Ryzen
2700x CPU, I initially believed I had a Ryzen soft lockup issue, and I
had posted in AMD community forums:


https://community.amd.com/thread/225795#

But I later realized the AMD soft lockup issue is one that required
motherboard reset button to get out off. My issue is usually not so bad,
most of the time, SSH and network and VIRTUAL MACHINES inside my server
will still work. I could use the following command vis SSH to get back
alive:

#sudo systemctl restart sddm

I am now inclined to suspect a Linux Kernel scheduler had caused some of
my threads frozen, and X.org console frozen - mouse and keyboard stuck.

The latest discover on/right-after X'mas 2018 was that all CPUs logical
& physical cores will still be running as seen in ksysguard graphs and
top command, while some threads typically my late night crontab backup
jobs, HANG FOR HOURS randomly and after hours, RESUME THEMSELVES. The
backup was apparently all done - but up to after 12hours of delays!

I had also seen frozen X.org screen later refreshed a little after
45mins, but I could not wait further so I SSH a sddm restart as
mentioned above.


I copy my post dated Dec.27.2018 on AMD community forum below:

Dear All,

Today my new discovery indicated that we may be heading wrong direction
with regards to CPU core voltage and power states. It has got to be
something else.


265px-Ksysguard1.png

I use the famous linux top command and ksysguard (above imgs) and I sort
of AMBUSH the problem awaited to solidly catch a process that frozen.


And my chance came today. I caught my Virtual Machines Backup crontab
jobs frozen at the vmware's vmrun suspend command. Info:

https://docs.vmware.com/en/VMware-Fusion/11/com.vmware.fusion.using.doc
/GUID-24F54E24-EFB0-4E94-8A07-2AD791F0E497.html

My cron jobs put each virtual machines into suspend mode and backup into
a harddisk. I got a clue few days ago when I check through my backups,
their folder date time stamps suggested that the usual backup jobs which
should all be done within 30 mins normally, had on 2 occasions took
several hours! There was nothing else wrong beside the long time spent
at late night to backup, the data seem quite completely backed up. That
means, the lockup or freeze could unfreeze themselves and proceeded to a
long delayed completion.


So I ssh into this Ryzen machine at my crontab job hour today, forwarded
X and ran ksysguard and top at remote desktop. Yes the cron job frozen
and backup was not happening. I also used the linux ps -aux | grep
crontab & similar commands, it was confirm that crontab was hanging
awaiting for vmrun to suspend the vm, and this command just frozen. It
fronzen for almost 2 hours! & later it completed it after this long
delay. And my script went ahead further to backup another virtual
machine, and after backing up, it is suppose to do vmrun resume but
agian, the resume frozen up and took more than 1 hour. After this even
my ssh -X session died. I can not reconnect again.


During these hours, I had the top command and ksysguard showing me that
other processes and thread were running, ALL my 16 logical (8 physical)
CPUs were RUNNING! None of the CPU cores were frozen up in C6 or any
other power states, while the thread hang for hours. Because of
Hyperthreading, each 2 logical CPUs are from 1 single physical CPU core,
and if any core locked up in power state during these hours of lockup,
the graphs of 2 logical CPUs must die for each physical CPU to freeze in
deep sleep state. If 2 physical cores locked up, than graphs of 2
logical CPUs must die (ZERO % usage).


I am very sure of my observations. It was repeated twice during my
AMBUSH mission today. I am very sure of how my scripts work, and how
vmrun works, this similar setup and script had worked for more than 10
years, and used on older AMD and Intel machines. This Ryzen is a recent
replacement for the retired old server.


I am now not inclined to believe that CPU cores were frozen in deep
sleep power states, nor it was Typical Current Idle issue. Not for my
Ryzen machine anyway. It has to be something else, RANDOMLY LOCKING UP,
and RANDOMLY UNLOCKED THEMSELVES, Affecting process / thread that also
appear to be random. I checked the PIDs of these locked up jobs, top
said they were in idle state.


While it was locked I went into various /proc folders and files to sniff
for clues, did not get anything too useful except to see that they were
idle

/proc/[PID]/status

/proc/[PID]/task/[PID]/status

My favorite soft reset systemctl restart sddm had worked many times
nearly without fail because I think it flushed out and killed the
hanging threads, this command killed X and everything else running on X,
which will be quite a big number, and it restarted KDE desktop manager.


I am hoping to get a further breakthrough to find out what caused the
thread to LOCK-UP & UNLOCK themselves.


Cheers.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-12-21 Thread MURAOKA Taro
I tried Kernel/MainlineBuilds (https://kernel.ubuntu.com/~kernel-
ppa/mainline/?C=N;O=D) with my Dell XPS13 (9343).


* v4.16 is OK
* v4.16.1 is NG
* v4.17.19, v4.19.x are NG

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-12-18 Thread mariana
I have the same problem very often during a day on a Lenovo ThinkCentre
M900 (see specs below).

Often this problem is preceded by Chrome tabs blinking or blacking out
but I can't be sure it is a related problem. In those cases, the only
solution is to kill Chrome and restart the application.

When Ubuntu freezes it starts with either a frozen cursor or unable to
use the cursor anywhere. Other times Ubuntu becomes very slow before
freezing.

product: 10FCS22R00 (LENOVO_MT_10FC_BU_LENOVO_FM_ThinkCentre M900)
   product: 30BC
  product: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
 product: M378A1K43CB2-CRC
 product: M378A1K43CB2-CRC
  product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host 
Bridge/DRAM Registers
 product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe 
Controller (x16)
product: GK208B [GeForce GT 720]
product: GK208 HDMI/DP Audio Controller
 product: 100 Series/C230 Series Chipset Family USB 3.0 xHCI 
Controller
 product: 100 Series/C230 Series Chipset Family MEI Controller #1
 product: Q170/Q150/B150/H170/H110/Z170/CM236 Chipset SATA 
Controller [AHCI Mode]
 product: Q170 Chipset LPC/eSPI Controller
 product: 100 Series/C230 Series Chipset Family Power Management 
Controller
 product: 100 Series/C230 Series Chipset Family HD Audio Controller
 product: 100 Series/C230 Series Chipset Family SMBus
 product: Ethernet Connection (2) I219-LM
 product: SanDisk SD8SB8U5
 product: DVD-RW DH16AFSH
 product: BUP Slim RD
   product: To Be Filled By O.E.M.

** Attachment added: "Screenshot from 2018-12-18 09-42-02.png"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798961/+attachment/5223255/+files/Screenshot%20from%202018-12-18%2009-42-02.png

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-12-13 Thread Torsten Römer
I just would like to add that I have the same problem about once a day
on a DELL Latitude E5550, usually a relatively short while after
resuming from standby. It never happens when I boot into the older
4.15.0-39-generic kernel.

On a Lenovo L420 that I have updated at the same time, I never had the
problem so far.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-26 Thread Kai-Heng Feng
Please perform a kernel bisection to find which commit introduces the
regression.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-26 Thread Teresa e Junior
After around two days of running with `pcie_aspm=off', it does not make
any difference. I was just forced to do a hard reset of my laptop.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-25 Thread Douglas H. Silva
teresaejunior, could you try that:

"Can you try 4.20-rc2 and boot with kernel parameter `pcie_aspm=off`?"

I suggest first trying 4.20-rcX and seeing if it freezes at least once.
If it does, try booting for a few days with pcie_aspm=off in the kernel
parameters. Post back results.

I can't do that right now, because I'm not currently running Ubuntu
18.10.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-24 Thread Teresa e Junior
I also have had random system freezes ever since I upgraded from 18.04
to 18.10, Linux 4.18.0-10-generic, solved by always booting into
4.15.0-36-generic. When the freezes happen, the screen simply stops, and
no input is accepted, not even the usual REISUB.

teresaejunior@laptop ~> inxi -Fz
System:Host: laptop Kernel: 4.15.0-36-generic x86_64 bits: 64 Desktop: Xfce 
4.13.2 
   Distro: Ubuntu 18.10 (Cosmic Cuttlefish) 
Machine:   Type: Laptop System: LENOVO product: 80JE v: Lenovo G40-80 serial: 
 
   Mobo: LENOVO model: Lancer 4A1 v: SDK0E50515 STD serial:  
UEFI: LENOVO v: B0CN79WW 
   date: 05/07/2015 
Battery:   ID-1: BAT0 charge: 26.4 Wh condition: 26.4/28.5 Wh (93%) 
CPU:   Topology: Dual Core model: Intel Core i5-5200U bits: 64 type: MT MCP 
L2 cache: 3072 KiB 
   Speed: 1397 MHz min/max: 500/2700 MHz Core speeds (MHz): 1: 1146 2: 
1000 3: 1079 4: 1039 
Graphics:  Device-1: Intel HD Graphics 5500 driver: i915 v: kernel 
   Display: x11 server: X.Org 1.20.1 driver: modesetting unloaded: 
fbdev,vesa resolution: 1366x768~60Hz 
   OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2) v: 
4.5 Mesa 18.2.2 
Audio: Device-1: Intel Broadwell-U Audio driver: snd_hda_intel 
   Device-2: Intel Wildcat Point-LP High Definition Audio driver: 
snd_hda_intel 
   Sound Server: ALSA v: k4.15.0-36-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
driver: r8169 
   IF: enp2s0 state: down mac:  
   Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter 
driver: ath9k 
   IF: wlp3s0 state: up mac:  
   Device-3: Atheros AR3012 Bluetooth 4.0 type: USB driver: btusb 
   IF-ID-1: docker0 state: down mac:  
Drives:Local Storage: total: 931.51 GiB used: 411.53 GiB (44.2%) 
   ID-1: /dev/sda vendor: Seagate model: ST1000LM024 HN-M101MBB size: 
931.51 GiB 
Partition: ID-1: / size: 915.71 GiB used: 411.52 GiB (44.9%) fs: ext4 dev: 
/dev/sda2 
Sensors:   System Temperatures: cpu: 41.0 C mobo: N/A 
   Fan Speeds (RPM): N/A 
Info:  Processes: 267 Uptime: 7h 12m Memory: 11.64 GiB used: 3.45 GiB 
(29.7%) Shell: fish inxi: 3.0.24

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-24 Thread Teresa e Junior
Related: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1802283

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-14 Thread Kai-Heng Feng
There are no noticeable error message. It can be hardware freeze. Can
you try 4.20-rc2 and boot with kernel parameter `pcie_aspm=off`?

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-13 Thread Douglas H. Silva
It happened again.
See the attachment of the output of journalctl -b -1 -k

This time I was just editing the position of widgets on the xfce4-panel.
I think it was around 11:45 on the clock.

And I do not have a .cache/thumbnails/fail folder.

** Also affects: linux (Arch Linux)
   Importance: Undecided
   Status: New

** No longer affects: linux (Arch Linux)

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-13 Thread Douglas H. Silva
** Attachment added: "output of journalctl -b -1 -k"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798961/+attachment/5212302/+files/journal2.txt

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-12 Thread lb design
I have the same freeze problem
https://bugs.launchpad.net/ubuntu/+bug/1802902 and seemingly fixed it by
deleting the folder .cache/thumbnails/fail

Hope it works so we can track this thing down.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-12 Thread Douglas H. Silva
I have updated to A16 and so far no freezes, although it's still not
uncommon for these to stop happening for a while and then return.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-11 Thread Kai-Heng Feng
The bug in #4 is for Ryzen platforms, so it doesn't apply to Inspiron
5458, which seems to be a Broadwell platform.

Please update the BIOS to A16. If you still see this issue, please
attach `journalctl -b -1 -k` in next boot.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-06 Thread Douglas H. Silva
The problem is, it could take days before the system freezes. I don't
know how to reproduce, it simply happens. I don't even know where to
start. Maybe 4.17-rc1 and so on. But that's a huge task and one needs a
lot of patience to do it. I'm not sure I'll be able to.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-05 Thread Kai-Heng Feng
Would it be possible for you to do a kernel bisection?

First, find the last good -rc kernel and the first bad -rc kernel from
http://kernel.ubuntu.com/~kernel-ppa/mainline/

Then,
$ sudo apt build-dep linux
$ git clone git://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git
$ cd linux
$ git bisect start
$ git bisect good $(the good version you found)
$ git bisect bad $(the bad version found)
$ make localmodconfig
$ make -j`nproc` deb-pkg
Install the newly built kernel, then reboot with it.
If the issue still happens,
$ git bisect bad
Otherwise,
$ git bisect good
Repeat to "make -j`nproc` deb-pkg" until you find the commit that causes the 
regression.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-11-05 Thread Micha Preußer
Hey, have you found any solution? I have the same issue and changed the
default kernel now to 4.15.0-36-generic. This is working, but it would
be better with the new kernel.

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-23 Thread Joseph Salisbury
** Changed in: linux (Ubuntu)
   Importance: Undecided => High

** Changed in: linux (Ubuntu)
   Status: Confirmed => Triaged

** Also affects: linux (Ubuntu Bionic)
   Importance: Undecided
   Status: New

** Also affects: linux (Ubuntu Dd-series)
   Importance: Undecided
   Status: New

** Also affects: linux (Ubuntu Cosmic)
   Importance: High
   Status: Triaged

** Changed in: linux (Ubuntu Dd-series)
   Status: New => Triaged

** Changed in: linux (Ubuntu Bionic)
   Status: New => Triaged

** Changed in: linux (Ubuntu Dd-series)
   Importance: Undecided => High

** Changed in: linux (Ubuntu Bionic)
   Importance: Undecided => High

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  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-21 Thread Douglas H. Silva
** Description changed:

  First thing I notice is that the mouse cursor freezes as I'm using it,
  then I hit the CAPS LOCK key and the LED indicator doesn't respond. Then
  I try the "REISUB" command, but it doesn't do anything either. Only a
  hard reset works, pressing down the power button for a few seconds.
  
  How to reproduce?
- I couldn't figure out a consistent method. It is still random to me, although 
it seems to happen more often when I'm running Xfce (Xubuntu) on a recent 
kernel (4.17+). Xfce's default image viewer seems to be connected to it, as 
well. Most of the time I was having multiple instances of it when everything 
froze.
+ I couldn't figure out a consistent method. It is still random to me.
  
  Version: Ubuntu 4.18.0-10.11-generic 4.18.12
  System information attached.
  
  Also happens under Arch Linux and Fedora.
+ I've talked to another user on IRC who seems to be having the same freezes.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: linux-image-4.18.0-10-generic 4.18.0-10.11
  ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
  Uname: Linux 4.18.0-10-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC1:  dsilva 1213 F pulseaudio
-  /dev/snd/controlC0:  dsilva 1213 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  dsilva 1213 F pulseaudio
+  /dev/snd/controlC0:  dsilva 1213 F pulseaudio
  CurrentDesktop: XFCE
  Date: Sat Oct 20 09:54:50 2018
  InstallationDate: Installed on 2018-10-20 (0 days ago)
  InstallationMedia: Xubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Dell Inc. Inspiron 5458
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-10-generic 
root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=1
  RelatedPackageVersions:
-  linux-restricted-modules-4.18.0-10-generic N/A
-  linux-backports-modules-4.18.0-10-generic  N/A
-  linux-firmware 1.175
+  linux-restricted-modules-4.18.0-10-generic N/A
+  linux-backports-modules-4.18.0-10-generic  N/A
+  linux-firmware 1.175
  RfKill:
-  0: phy0: Wireless LAN
-   Soft blocked: no
-   Hard blocked: no
+  0: phy0: Wireless LAN
+   Soft blocked: no
+   Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/02/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 09WGNT
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvrA15:bd02/02/2018:svnDellInc.:pnInspiron5458:pvr01:rvnDellInc.:rn09WGNT:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Inspiron 5458
  dmi.product.sku: Inspiron 5458
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-21 Thread Douglas H. Silva
Affects the latest mainline build 4.19-rc8 as well.

Still cannot identify one way to reproduce it intentionally, although
most of the time it happens when I have a video playing and/or multiple
images being displayed with the image viewer.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

** Tags added: kernel-bug-exists-upstream

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-20 Thread Douglas H. Silva
I am failing to boot from this new kernel. Downloaded the amd64 build
files, 'sudo dpkg -i ' on each of them, but upon trying to boot
from the new entries, it stops with "you need to load the kernel first".
I really need some help figuring out my mistake here. I did my homework
but no solutions yet. First time doing this.

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-20 Thread Douglas H. Silva
This is the bug report opened for Arch Linux [TASK FS#59483]:

https://bugs.archlinux.org/task/59483?string=freeze=1%5B0%5D=%5B0%5D=%5B0%5D=%5B0%5D=%5B0%5D=%5B0%5D=%5B0%5D=open%5B0%5D

The OP reports 4.17.10-1 being the problematic kernel version. What I
can say for sure is that this problem did not exist in kernel versions
4.16 and older.

Yes, I can try the newest kernel, however these freezes are random and I
don't know how to trigger them. I will take some time to experiment with
it.

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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[Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2018-10-20 Thread Cristian Aravena Romero
Did this issue start happening after an update/upgrade? Was there a
prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19-rc8

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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Title:
  Random unrecoverable freezes on Ubuntu 18.10

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