[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-15 Thread Erick Brunzell via ubuntu-bugs
This was tricky but I finally got a successful boot (following several
failed boots) using gdm3 by selecting the kernel with "e" from grub and
then removing 'quiet splash'. So I hope this is more helpful.

** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1824588/+attachment/5256203/+files/prevboot.txt

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Title:
  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-15 Thread Daniel van Vugt
Thanks. Unfortunately that log is not helpful because it contains only
one boot done in recovery mode with modesetting disabled:

Apr 15 14:33:53 lance-desktop kernel: Command line:
BOOT_IMAGE=/boot/vmlinuz-5.0.0-11-generic
root=UUID=ddacea78-cdda-4236-94c3-4c4d9d3dad20 ro recovery nomodeset

Please reproduce the black screen problem once (ensuring that you are
not booting into recovery mode*), then reboot again once, and then run:

   journalctl -b-1 > prevboot.txt

to collect the log of the previous boot which had the problem, and send
us the file 'prevboot.txt'.

* To ensure you are not booting in recovery mode, as soon as the purple
screen appears tap Escape. Then search through the menus and choose a
kernel to boot that is not recovery mode.

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Title:
  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-15 Thread Erick Brunzell via ubuntu-bugs
Method used to collect this info:

(1) Fresh installed 20190413.2 choosing not to auto-login.
(2) Rebooted after install and surprisingly gdm3 appeared as it should so I 
booted to desktop and just rebooted.
(3) That reboot failed as had been the previous case - just a black screen, 
totally unresponsive.
(4) Performed a hard reboot with the reset button on the PC, entered recovery 
from grub menu, then installed lightdm, and rebooted.
(5) Collected info as instructed.

So there are a total of 3 boots. The first was successful - no problems.
The second booted to a black screen instead of displaying gdm3 screen.
Third boot was performed using lightdm.

** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1824588/+attachment/5256045/+files/prevboot.txt

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-15 Thread Erick Brunzell via ubuntu-bugs
As requested. Definitely C2D era board (Intel DG43GT) running a Pentium
Dual Core.

** Attachment added: "lspcik.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1824588/+attachment/5256044/+files/lspcik.txt

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-14 Thread Daniel van Vugt
Please:

1. Run:

   lspci -k > lspcik.txt

   and send us the file 'lspcik.txt'.

2. Reproduce the black screen problem, reboot and then run:

   journalctl -b-1 > prevboot.txt

   to collect the log of the previous boot which had the problem, and
send us the file 'prevboot.txt'.


** Changed in: gdm3 (Ubuntu)
   Status: New => Incomplete

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-14 Thread Daniel van Vugt
This might also be related to bug 1819943.

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-14 Thread Ubuntu QA Website
This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1824588

** Tags added: iso-testing

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-14 Thread Erick Brunzell via ubuntu-bugs
Slight change in behavior testing a fresh install of 20190413.2 - if
installed with auto-login switched on logout did load and give the
expected choices of Ubuntu and Ubuntu w/Wayland. But if auto-login is
turned off I still get a black screen on reboot. I suspect that gdm3 is
not even loading because I've tried blindly opening a tty, logging in as
root, and sudo reboot but nothing happens.

Once again just installing lightdm (I haven't tried the old unity-
greeter) gives me a working machine. By looking at the changelog nothing
has changed in gdm3 so I'm unsure why the logout behavior would have
improved with a fresh install??

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-12 Thread Erick Brunzell via ubuntu-bugs
This does appear to be hardware related because I encounter no problem
on a box with Intel G41 graphics but the X4500 is a no-go with gdm3.

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-12 Thread Erick Brunzell via ubuntu-bugs
I found that turning auto-login off resulted in booting to a black
screen so after unsuccessfully trying the nomodeset boot option I
installed 'lightdm-gtk-greeter' and 'lightdm' from recovery mode which
gives me a working system. I had encountered no problems with desktop
behavior but this box has Intel GMA X4500 graphics (old-ish I know) so I
wonder if it could be related to bug #1727356?

Having installed 'gnome-shell-extensions' package from the repos I'm
able to boot and run all three available sessions - Ubuntu, Ubuntu
w/Wayland, and "Classic" with no apparent issues as long as I use
lightdm instead of gdm3.

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  Ubuntu Disco boots to or logs out to black screen

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[Bug 1824588] Re: Ubuntu Disco boots to or logs out to black screen

2019-04-12 Thread Erick Brunzell via ubuntu-bugs
** Summary changed:

- Ubuntu Disco logs out to black screen
+ Ubuntu Disco boots to or logs out to black screen

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  Ubuntu Disco boots to or logs out to black screen

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