[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-07-24 Thread Brad Figg
** Tags added: cscc

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Title:
  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
  occurs

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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-29 Thread Kai-Heng Feng
gsettings set org.gnome.settings-daemon.plugins.power lid-close-ac-action 
'nothing'
gsettings set org.gnome.settings-daemon.plugins.power lid-close-battery-action 
'nothing'

** Changed in: linux (Ubuntu)
   Status: Incomplete => Fix Released

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-28 Thread Emrah ÖZCAN
UPDATE


1) To clarify, is your computer set to suspend when you close the lid?

IT WAS SET TO "DO NOTHING" .

2) Did this issue start to happen with your Acer TravelMate 5335 after
an update? If so, which one precisely?

NO IT NEVER WORKED I REMEMBER

3) To see if this is already resolved in Ubuntu, could you please test
the latest x64 (not 32-bit) version of Ubuntu via
http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

I TRIED ON LATEST OS BUT THERE'S NO OPTION AS " DO NOTHING " ON LID
OPTIONS

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-25 Thread Emrah ÖZCAN
There is no problem with suspend. I want to choose " when lid closed do
nothing" I want that apps  running on background when lid closed.

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-24 Thread Kai-Heng Feng
Long press the shutdown icon or press ALT, it'll change to suspend.

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-23 Thread Emrah ÖZCAN
I tested with latest x64 version but there is no option for lid close ??

It suspends when closing lid . But 16.04 also working properly if it
selected "suspend"

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-22 Thread Emrah ÖZCAN
I'm downloading 64 bit new version I'll inform

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-21 Thread Kai-Heng Feng
Yes it supports 64bit.

https://ark.intel.com/content/www/us/en/ark/products/42104/intel-
celeron-processor-t3500-1m-cache-2-10-ghz-800-mhz-fsb.html

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-21 Thread Emrah ÖZCAN
1) To clarify, is your computer set to suspend when you close the lid?

IT WAS SET TO "DO NOTHING"  . I TRIED "SUSPEND" IT IS WORKING

2) Did this issue start to happen with your Acer TravelMate 5335 after
an update? If so, which one precisely?

NO IT NEVER WORKED I REMEMBER

3) To see if this is already resolved in Ubuntu, could you please test
the latest x64 (not 32-bit) version of Ubuntu via
http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

 CAN MY I I386 32 BIT PROCESSOR RUN 64 BIT OS ?

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Title:
  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
  occurs

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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-21 Thread Christopher M. Penalver
Emrah ÖZCAN, please answer all of the following:

1) To clarify, is your computer set to suspend when you close the lid?

2) Did this issue start to happen with your Acer TravelMate 5335 after
an update? If so, which one precisely?

3) To see if this is already resolved in Ubuntu, could you please test
the latest x64 (not 32-bit) version of Ubuntu via
http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Tags added: latest-bios-1.14

** Description changed:

- ubuntu 16.04
- i386 32 bit processor
+ On ubuntu 16.04 settings "do anything when closing lid" is applied. Hard
+ reset needs.
  
- On settings "do anything when closing lid" is aplied.
- Hard reset needs .
- 
- Tried all other ways.
- --- 
+ ---
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: i386
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/pcmC0D0p:   neslihan   1863 F...m pulseaudio
-  /dev/snd/controlC0:  neslihan   1863 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/pcmC0D0p:   neslihan   1863 F...m pulseaudio
+  /dev/snd/controlC0:  neslihan   1863 F pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 16.04
  HibernationDevice: RESUME=UUID=8d46be5d-cb53-468c-8826-6480bbcff947
  InstallationDate: Installed on 2018-09-12 (220 days ago)
  InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release i386 (20180228)
  MachineType: Acer TravelMate 5335
  NonfreeKernelModules: wl
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-47-generic 
root=UUID=6596dc88-fde4-492e-b958-403339a8228f ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.15.0-47.50~16.04.1-generic 4.15.18
  RelatedPackageVersions:
-  linux-restricted-modules-4.15.0-47-generic N/A
-  linux-backports-modules-4.15.0-47-generic  N/A
-  linux-firmware 1.157.21
+  linux-restricted-modules-4.15.0-47-generic N/A
+  linux-backports-modules-4.15.0-47-generic  N/A
+  linux-firmware 1.157.21
  Tags:  xenial
  Uname: Linux 4.15.0-47-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 07/26/2011
  dmi.bios.vendor: Acer
  dmi.bios.version: V1.14
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: BA51_MV
  dmi.board.vendor: Acer
  dmi.board.version: V1.14
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.14
  dmi.modalias: 
dmi:bvnAcer:bvrV1.14:bd07/26/2011:svnAcer:pnTravelMate5335:pvrV1.14:rvnAcer:rnBA51_MV:rvrV1.14:cvnAcer:ct10:cvrV1.14:
  dmi.product.family: Intel_Mobile
  dmi.product.name: TravelMate 5335
  dmi.product.version: V1.14
  dmi.sys.vendor: Acer

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Title:
  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
  occurs

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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-21 Thread Christopher M. Penalver
** This bug is no longer a duplicate of bug 982299
   [Dell Inspiron 1520] Screen stays black after laptop lid is opened

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Title:
  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-21 Thread Emrah ÖZCAN
*** This bug is a duplicate of bug 982299 ***
https://bugs.launchpad.net/bugs/982299

apport information

** Tags added: apport-collected xenial

** Description changed:

  ubuntu 16.04
  i386 32 bit processor
  
  On settings "do anything when closing lid" is aplied.
  Hard reset needs .
  
  Tried all other ways.
+ --- 
+ ApportVersion: 2.20.1-0ubuntu2.18
+ Architecture: i386
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/pcmC0D0p:   neslihan   1863 F...m pulseaudio
+  /dev/snd/controlC0:  neslihan   1863 F pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.04
+ HibernationDevice: RESUME=UUID=8d46be5d-cb53-468c-8826-6480bbcff947
+ InstallationDate: Installed on 2018-09-12 (220 days ago)
+ InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release i386 (20180228)
+ MachineType: Acer TravelMate 5335
+ NonfreeKernelModules: wl
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-47-generic 
root=UUID=6596dc88-fde4-492e-b958-403339a8228f ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.15.0-47.50~16.04.1-generic 4.15.18
+ RelatedPackageVersions:
+  linux-restricted-modules-4.15.0-47-generic N/A
+  linux-backports-modules-4.15.0-47-generic  N/A
+  linux-firmware 1.157.21
+ Tags:  xenial
+ Uname: Linux 4.15.0-47-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 07/26/2011
+ dmi.bios.vendor: Acer
+ dmi.bios.version: V1.14
+ dmi.board.asset.tag: Base Board Asset Tag
+ dmi.board.name: BA51_MV
+ dmi.board.vendor: Acer
+ dmi.board.version: V1.14
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: V1.14
+ dmi.modalias: 
dmi:bvnAcer:bvrV1.14:bd07/26/2011:svnAcer:pnTravelMate5335:pvrV1.14:rvnAcer:rnBA51_MV:rvrV1.14:cvnAcer:ct10:cvrV1.14:
+ dmi.product.family: Intel_Mobile
+ dmi.product.name: TravelMate 5335
+ dmi.product.version: V1.14
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1825219/+attachment/5257428/+files/AlsaInfo.txt

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Title:
  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-20 Thread Christopher M. Penalver
Emrah ÖZCAN, thank you for reporting this and helping make Ubuntu
better.

Please execute the following command only once, as it will automatically gather 
debugging information, in a terminal:
apport-collect 1825219

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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[Bug 1825219] Re: Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

2019-04-19 Thread Emrah ÖZCAN
** Summary changed:

- Acer Aspire Travelmate 535 after opening lid black screen and freeze occurs
+ Acer Aspire Travelmate 5335 after opening lid black screen and freeze occurs

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  Acer Aspire Travelmate 5335 after opening lid black screen and freeze
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