[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
I'm having this problem -- printing duplex on short edge instead of long edg -- with a Brother HL-L2375DW. I'm running Ubuntu 19.10. It was working in Ubuntu 19.04. But, I thought it had also been printing correctly previously in 19.10, until it stopped working more recently. But I'm not 100% sure when it stopped working, since I don't print duplex very often. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "disco debug-level error log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309171/+files/disco_error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "disco Dell PPD #1" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309169/+files/Dell_Printer_E310dw.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "disco Dell PPD #2" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309170/+files/Dell_Printer_E310dw.ppd.O -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "eoan debug mode error log (collates wrong)" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309165/+files/eoan-debug-error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "second Dell PPD from eoan" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309163/+files/Dell_Printer_E310dw.ppd.O -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "attrs.txt from eoan, ipptool -tvipp://DELL316BAA.local:631/ipp/print get-printer-attributes.test" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309164/+files/attrs.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "Dell PPD from eoan" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309162/+files/Dell_Printer_E310dw.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309145/+files/Brother_HL_L2375DW_series%40BRW0C96E67E441E.local.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "Brother_HL_L2375DW_series.ppd" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309146/+files/Brother_HL_L2375DW_series.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "19.04_error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309097/+files/19.04_error_log ** Changed in: cups (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "19.10_Brother_MFC_L2720DW_series.ppd" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309094/+files/19.10_Brother_MFC_L2720DW_series.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Here are ppd files and error logs for Ubuntu 19.04 (where it works) and Ubuntu 19.10 (where it doesn't work). Also, attrs.txt. As I didn't have any 19.04 installation, and had changed the printer configuration manually in 19.10, I run two live media, 19.04 and 19.10, and tested and generated the log files from there. In both cases, the printer (Brother MFC-L2720DW) was added automatically, and no manual configuration/driver installation involved. ** Attachment added: "attrs.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309093/+files/attrs.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "19.04_Brother_MFC_L2720DW_series.ppd" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309096/+files/19.04_Brother_MFC_L2720DW_series.ppd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "19.10_error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309095/+files/19.10_error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Please attach both /etc/cups/ppd/Brother_HL_L2375DW_series.ppd and /etc/cups/ppd/brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd ** Changed in: cups (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "attrs.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309039/+files/attrs.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
I have the same problem with a Brother HL L2375-DW printer on Ubuntu
19.10.
This was auto-detected and added to the GNOME Printers as
'Brother_HL_L2375DW_series' - if I print double sided (long-edge) using
the then it prints the second page upside down (as though I had selected
short-edge) - but selecting short-edge also prints as short-edge.
However, I then went into 'Printer Details' via the gear menu for the
printer, and selected 'Select from Database...' and chose the 'Brother
HL-L2375DW series, driverless, cups-filters 1.25' driver. At this stage
a second instance of the printer appeared in GNOME Printers
('Brother_HL_L2375DW_series@BRW0C96E67E441E.local') - and printing to
this second instance seems to work correctly.
I am unsure how to know which PPD was used for the first auto-detected +
added instance but if you can help me to find out I will happily attach
the PPD here. See below for error_log, attrs.txt
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https://bugs.launchpad.net/bugs/1853879
Title:
Dell E310dw: Default driver doesn't work, driverless fails on sides
=two-sided-long-edge
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[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309038/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Let me know which of these PPDs to attach: $ ls -la /etc/cups/ppd/Brother_HL_L2375DW_series* -rw-r--r-- 1 root root 8499 Dec 1 17:14 /etc/cups/ppd/brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd -rw-r- 1 root lp 8424 Dec 1 17:13 /etc/cups/ppd/brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd.O -rw-r- 1 root lp 8615 Dec 1 17:13 /etc/cups/ppd/Brother_HL_L2375DW_series.ppd -rw-r--r-- 1 root root 8487 Dec 1 16:32 /etc/cups/ppd/Brother_HL_L2375DW_series.ppd.O ** Changed in: cups (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Could you please attach the PPD files of your printer, once of a Ubuntu version in which the duplex works correctly (19.04 for example) and once for a Ubuntu version where duplex printing does not work correctly (19.10 for example). Could you also supply a CUPS error_log for one working job (from 19.04 for example) and one non-working job (from 19.10 for example). Follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Also run the command driverless to get your printer's IPP URI and then run ipptool -tv get-printer-attributes-2.0.test > attrs.txt If attrs.txt contains only a few lines or is empty, run ipptool -tv get-printer-attributes.test > attrs.txt This you only need to do on 19.10, not on both systems. Please attach your PPDs, error_logs, and attrs.txt, one by one. Do not compress them and do not package them together. ** Changed in: cups (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
I can confirm this bug on a different printer; Brother MFC-L2720DW. It runs over the network, and without any drivers or any special setup. No matter if I choose long or short edge, it will print as if I selected short edge. This worked in 19.04, so it seems the issue has been introduced in 19.10. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: cups (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1853879] Re: Dell E310dw: Default driver doesn't work, driverless fails on sides=two-sided-long-edge
Just verified that 2-sided portrait (long edge) printing does indeed work on this printer in 19.04, so this is a regression. I'm not sure which of the three drivers it's using. Let me know if you want me to attach any files from 19.04. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
