[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.] ** Changed in: gnome-shell (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
Actually before following the steps in comment #11, please try uninstalling all your extensions: b'org.gnome.shell' b'enabled-extensions' b"['shutdownti...@lusk.cz', 'places-m...@gnome-shell-extensions.gcampax.github.com', 'apps-m...@gnome-shell-extensions.gcampax.github.com', 'ubuntu-appindicat...@ubuntu.com', 'user-th...@gnome-shell-extensions.gcampax.github.com', 'openweather-extens...@jenslody.de', 'desktop-icons@csoriano', 'dash-to-d...@micxgx.gmail.com', 'bluetooth-quick-conn...@bjarosze.gmail.com', 'b...@yozoon.dev.gmail.com', 'adjust.brightness.i...@orschiro.gmail.com', 'show-desktop-button@amivaleo', 'transparentosd@ipaq3870', 'gnome-ra...@gnome-shell-exstensions.fffilo.github.com']" b'org.gnome.shell' b'disabled-extensions' b"['windowsnaviga...@gnome-shell-extensions.gcampax.github.com', 'workspace-indica...@gnome-shell-extensions.gcampax.github.com', 'tray-ic...@zhangkaizhao.com', 'window-l...@gnome-shell-extensions.gcampax.github.com']" We need to try that first because so many bugs are caused by extensions. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps: 1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
Hi, I did what you told me, I can reproduce it anytime so I reproduced issue at 10:21 (CET) on this day 29 April. Here is my log but its 2 min after it.. not sure if helps, could not use terminal to run this command when it was frozen: -- Logs begin at Thu 2020-04-16 20:47:57 CEST, end at Wed 2020-04-29 10:25:58 CEST. -- Apr 29 10:23:21 ubuntu kernel: Linux version 5.4.0-28-generic (buildd@lgw01-amd64-036) (gcc version 9.3.0 (Ubuntu 9.3.0-10ubuntu2))> Apr 29 10:23:21 ubuntu kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.4.0-28-generic root=UUID=20c309bc-2b22-43b0-938e-0761aa26cd> Apr 29 10:23:21 ubuntu kernel: KERNEL supported cpus: Apr 29 10:23:21 ubuntu kernel: Intel GenuineIntel Apr 29 10:23:21 ubuntu kernel: AMD AuthenticAMD Apr 29 10:23:21 ubuntu kernel: Hygon HygonGenuine Apr 29 10:23:21 ubuntu kernel: Centaur CentaurHauls Apr 29 10:23:21 ubuntu kernel: zhaoxin Shanghai Apr 29 10:23:21 ubuntu kernel: random: get_random_u32 called from bsp_init_amd+0x217/0x2c0 with crng_init=0 Apr 29 10:23:21 ubuntu kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers' Apr 29 10:23:21 ubuntu kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers' Apr 29 10:23:21 ubuntu kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers' Apr 29 10:23:21 ubuntu kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 Apr 29 10:23:21 ubuntu kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format. Apr 29 10:23:21 ubuntu kernel: BIOS-provided physical RAM map: Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0x-0x0009ebff] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0x0009ec00-0x0009] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0x000e-0x000f] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0x0010-0xbefe4fff] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbefe5000-0xbf06dfff] ACPI NVS Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf06e000-0xbf14efff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf14f000-0xbf156fff] ACPI data Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf157000-0xbf2a9fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2aa000-0xbf2aafff] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2ab000-0xbf2bafff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2bb000-0xbf2bbfff] ACPI NVS Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2bc000-0xbf2bcfff] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2bd000-0xbf2c8fff] ACPI NVS Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2c9000-0xbf2e] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf2f-0xbf4f2fff] ACPI NVS Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf4f3000-0xbf780fff] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbf781000-0xbfef2fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xbfef3000-0xbfef] usable Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfec0-0xfec00fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfec1-0xfec10fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfec2-0xfec20fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfed0-0xfed00fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfed61000-0xfed70fff] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfed8-0xfed8] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0xfef0-0x] reserved Apr 29 10:23:21 ubuntu kernel: BIOS-e820: [mem 0x00011000-0x00043eff] usable Apr 29 10:23:21 ubuntu kernel: NX (Execute Disable) protection: active Apr 29 10:23:21 ubuntu kernel: SMBIOS 2.7 present. Apr 29 10:23:21 ubuntu kernel: DMI: MSI MS-7693/970A-G46 (MS-7693), BIOS V1.11 10/31/2012 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
apport information ** Tags added: apport-collected ** Description changed: I can easily reproduce this bug every time and I have steps, but wasn't able to report bug if freezes. 1. So make sure you're on desktop 2. Start clicking left-right clicks + at the same time 3. Do this for 30sec fast and you'll experience the bug 4. When reproduced or not sure, just try to open terminal or any folder and try to close or work with, you'll see that it is frozen 5. Observe issue Actual: Ubuntu is half frozen, you can't take actions like closing window, working with terminal.. Expected: No issue, user can click as much left-right clicks and no freezes at all ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Mon Apr 27 09:36:48 2020 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Pitcairn PRO [Radeon HD 7850 / R7 265 / R9 270 1024SP] [1002:6819] (prog-if 00 [VGA controller]) Subsystem: PC Partner Limited / Sapphire Technology Radeon HD 7850 2GB GDDR5 DVI-I/DVI-D/HDMI/DP [174b:e221] InstallationDate: Installed on 2020-03-24 (33 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: MSI MS-7693 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=20c309bc-2b22-43b0-938e-0761aa26cd13 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/31/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: V1.11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: 970A-G46 (MS-7693) dmi.board.vendor: MSI dmi.board.version: 2.0 dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 2.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.11:bd10/31/2012:svnMSI:pnMS-7693:pvr2.0:rvnMSI:rn970A-G46(MS-7693):rvr2.0:cvnMSI:ct3:cvr2.0: dmi.product.family: To be filled by O.E.M. dmi.product.name: MS-7693 dmi.product.sku: To be filled by O.E.M. dmi.product.version: 2.0 dmi.sys.vendor: MSI version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.4-2ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27 + Architecture: amd64 + CasperMD5CheckResult: skip + CurrentDesktop: Unity + DisplayManager: gdm3 + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2020-03-24 (35 days ago) + InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + Package: gnome-shell 3.36.1-5ubuntu1 + PackageArchitecture: amd64 + ProcVersionSignature: Ubuntu 5.4.0-28.32-generic 5.4.30 + RelatedPackageVersions: mutter-common 3.36.1-3ubuntu3 + Tags: focal third-party-packages + Uname: Linux 5.4.0-28-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo video + _MarkForUpload: True ** Attachment added: "Dependencies.txt" https://bugs.launchpad.net/bugs/1875302/+attachment/5363292/+files/Dependencies.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
** Tags added: radeon -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1875302 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu) ** Changed in: gnome-shell (Ubuntu) Importance: Undecided => Low ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
Could you also add your 'journalctl -b 0' log after getting the issue and note the time where you had the bug to be able to match the log entries? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1875302] Re: Ubuntu freezes and must reboot or log out
** Package changed: ubuntu => xorg (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875302 Title: Ubuntu freezes and must reboot or log out To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1875302/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
