[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
What exact version of the mainland kernel would you recommend? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
I think here are more information: https://gitlab.freedesktop.org/drm/intel/-/issues/2579 ** Bug watch added: gitlab.freedesktop.org/drm/intel/-/issues #2579 https://gitlab.freedesktop.org/drm/intel/-/issues/2579 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
I used the mainline tool to install kernel 5.12. The dock is back again and everything appears to work. ``` mulhollandd@mulhollandd-XPS-13-9360:~$ uname -a Linux mulhollandd-XPS-13-9360 5.12.0-051200-generic #202104252130 SMP Sun Apr 25 21:33:13 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux mulhollandd@mulhollandd-XPS-13-9360:~$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description:Ubuntu 21.04 Release:21.04 Codename: hirsute mulhollandd@mulhollandd-XPS-13-9360:~$ sudo dmesg --level=err [sudo] password for mulhollandd: [0.011338] efi: Failed to lookup EFI memory descriptor for 0x7b014000 [ 14.615560] xhci_hcd :39:00.0: xHCI host controller not responding, assume dead [ 14.615574] xhci_hcd :39:00.0: HC died; cleaning up [ 15.030088] usb 4-1.3: device not accepting address 3, error -108 [ 15.030150] usb 4-1-port3: couldn't allocate usb_device [ 15.030198] usb 3-1-port5: couldn't allocate usb_device [ 112.758908] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb b3a810eb port 3: DPCD read on addr 0x4b0 for 1 bytes NAKed mulhollandd@mulhollandd-XPS-13-9360:~$ ``` -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
** Description changed: - This morning I upgraded to Ubuntu 21.04. + This morning I upgraded to Kubuntu 21.04. I use two external monitors connected to my Dell XPS laptop via a Dell WD19 dock. Post-upgrade the monitors and also network functionality through the dock appear to have completely stopped functioning. When the dock is plugged in and the computer is booted the monitors do not enable. When the dock is not plugged in the computer boots normally. When I look at the dmesg output there appears to be some notable errors when I plug the dock in: [ 516.173451] xhci_hcd :39:00.0: xHCI host controller not responding, assume dead [ 516.207480] xhci_hcd :39:00.0: HC died; cleaning up [ 521.313422] pcieport :02:00.0: can't change power state from D3cold to D0 (config space inaccessible) [ 555.140320] xhci_hcd :39:00.0: xHCI host controller not responding, assume dead [ 555.140343] xhci_hcd :39:00.0: HC died; cleaning up [ 560.291086] pcieport :02:00.0: can't change power state from D3cold to D0 (config space inaccessible) [ 850.385934] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 1: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 850.499763] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 3: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 851.717630] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 851.815190] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 856.231021] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 1: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 856.301269] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 3: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 856.320487] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 856.343208] i915 :00:02.0: [drm] *ERROR* CPU pipe B FIFO underrun [ 856.382831] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 860.704920] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 860.765138] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 860.894454] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 860.965337] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 861.115198] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 861.182111] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 866.232326] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 1: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 866.351715] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 866.454536] [drm:drm_dp_send_dpcd_read [drm_kms_helper]] *ERROR* mstb eaa106e4 port 3: DPCD read on addr 0x4b0 for 1 bytes NAKed [ 866.473097] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful [ 866.534697] i915 :00:02.0: [drm] *ERROR* Link Training Unsuccessful With the dock plugged in: * neither monitor displays although they are present under display configuration * since my laptop screen is not usually on if both monitors are present on the dock the immediate result was no display at all under the dock was detached * network connectivity is not established although the network device appears under networks Unfortunately I lack the skills to diagnose this further without assistance or to install a more recent kernel to see if it is resolved there. It appears that communications between the laptop and the Dock are not going well to my eyes (is this what link training is on Thunderbolt) I'm happy to provide further information... although in a few days the lack of Dock and monitors will be a bit of an issue and I may have to roll something back. ProblemType: Bug DistroRelease: Ubuntu 21.04 Package: linux-image-5.11.0-16-generic 5.11.0-16.17 ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12 Uname: Linux 5.11.0-16-generic x86_64 ApportVersion: 2.20.11-0ubuntu65 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC2: mulhollandd 1940 F pulseaudio - /dev/snd/controlC1: mulhollandd 1940 F pulseaudio - /dev/snd/controlC0: mulhollandd 1940 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC2: mulhollandd 1940 F pulseaudio + /dev/snd/controlC1: mulhollandd 1940 F pulseaudio + /dev/snd/controlC0: mulhollandd 1940 F pulseaudio CasperMD5CheckResult: unknown CurrentDesktop: KDE Date: Sat May 1 08:57:26 2021 InstallationDate: Installed on 2020-06-13 (321 days ago) InstallationMedia: Kubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-16-generic root=/dev/mapper/vgkubuntu-root ro quiet splash
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
It may be that this (fixed) bug is related: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1903969 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
When I boot to use an older kernel, initially things appear no better -- no monitors except the laptop and after logging into Kubuntu no monitors at all. After removing the USB-C connection and plugging it back in again both monitors come back, headphones work but the wired network connection does not work. Here's some dmesg output for this: mulhollandd@mulhollandd-XPS-13-9360:~$ sudo dmesg --level=err [ 95.459529] xhci_hcd :39:00.0: xHCI host controller not responding, assume dead [ 95.459573] xhci_hcd :39:00.0: HC died; cleaning up [ 100.553294] pcieport :00:1c.0: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) [ 100.553301] pcieport :00:1c.0: AER: device [8086:9d10] error status/mask=0001/2000 [ 100.553306] pcieport :00:1c.0: AER:[ 0] RxErr [ 100.630562] pcieport :02:00.0: can't change power state from D3cold to D0 (config space inaccessible) mulhollandd@mulhollandd-XPS-13-9360:~$ # no monitors but when I unplug and replug both monitors come back mulhollandd@mulhollandd-XPS-13-9360:~$ # now a new dmesg output mulhollandd@mulhollandd-XPS-13-9360:~$ sudo dmesg --level=err [ 95.459529] xhci_hcd :39:00.0: xHCI host controller not responding, assume dead [ 95.459573] xhci_hcd :39:00.0: HC died; cleaning up [ 100.553294] pcieport :00:1c.0: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID) [ 100.553301] pcieport :00:1c.0: AER: device [8086:9d10] error status/mask=0001/2000 [ 100.553306] pcieport :00:1c.0: AER:[ 0] RxErr [ 100.630562] pcieport :02:00.0: can't change power state from D3cold to D0 (config space inaccessible) [ 158.228726] pcieport :00:1c.4: AER: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID) [ 158.228734] pcieport :00:1c.4: AER: device [8086:9d14] error status/mask=1000/2000 [ 158.228739] pcieport :00:1c.4: AER:[12] Timeout mulhollandd@mulhollandd-XPS-13-9360:~$ # we are on an older kernel now mulhollandd@mulhollandd-XPS-13-9360:~$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description:Ubuntu 21.04 Release:21.04 Codename: hirsute mulhollandd@mulhollandd-XPS-13-9360:~$ uname -a Linux mulhollandd-XPS-13-9360 5.8.0-50-generic #56-Ubuntu SMP Mon Apr 12 17:18:36 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux mulhollandd@mulhollandd-XPS-13-9360:~$ I should note that the AER PCIe Bus Errors have been present I think for many years and versions of Ubuntu so I think they are unrelated. However the power state transition from "D3cold to D0 (config space inaccessible)" is I think new. Happy to provide further information. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1926809] Re: WD19 dock stops working in Ubuntu 21.04
Some functionality still appears to work correctly -- headphones plugged into the Dock appear to function. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1926809 Title: WD19 dock stops working in Ubuntu 21.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1926809/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
