[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
Thanks for your extended thoughts, Zian. However, that's a discussion far beyond the wording of the Ubuntu Desktop Guide and hence off topic on this bug report. I'm not quite sure, but I think the ubuntu-quality mailing list may be a proper place to raise that discussion. https://lists.ubuntu.com/mailman/listinfo/ubuntu-quality If that proves to not be the best place either, they will hopefully point you in the right direction. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
Thanks for tweaking the language to reflect how ubuntu-bug works today. I think "program" is a better word because my hunch is that if you asked a random set of people who use PCs what a "program" is and then repeated the experiment with the word "package", you'll get more puzzled looks the second time around. The Table of Contents at https://help.ubuntu.com/community/ReportingBugs uses the two words almost interchangeably. The following phrases are used: - desktop application (once) - package (thrice) - program (twice) How difficult would it be for the Ubuntu bug reporter (client-side application) to do the steps in section 6 of the ReportingBugs wiki page? If the computer can figure out the right package name to use from the user input whether the user types the package name or program name, then there will be one less obstacle to learning about a problem. Can the Apport backend do the tedious work in section 6 of the wiki article? If possible, then the enhancement would fit right in with their goal of making "the user side ... be extremely simple and as unannoying as possible." The documentation already tells people that when all else fails, they should just type "ubuntu-bug". Seems that if we could include only that phrase in the documentation instead of both "ubuntu-bug packagename" and "ubuntu-bug", then it'd be an improvement for normal users. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
This bug was fixed in the package ubuntu-docs - 22.04.1 --- ubuntu-docs (22.04.1) jammy; urgency=medium * Bump version to 22.04 / jammy * report-ubuntu-bug.page: - Replace "nameofprogram" with "" (LP: #1952538) * Updated ubuntu-help.pot * ubuntu-help/Makefile.am, html/Makefile: - Build Korean - present in gnome-user-docs 41.1 -- Gunnar Hjalmarsson Sun, 05 Dec 2021 15:56:43 +0100 ** Changed in: ubuntu-docs (Ubuntu) Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
I pushed this commit: https://git.launchpad.net/~ubuntu-core-doc/ubuntu/+source/ubuntu- docs/commit/?id=7be57788 ** Changed in: ubuntu-docs (Ubuntu) Status: Triaged => Fix Committed ** Changed in: ubuntu-docs (Ubuntu) Assignee: (unassigned) => Gunnar Hjalmarsson (gunnarhj) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
Or "" to be consistent with this: https://help.ubuntu.com/community/ReportingBugs#Reporting_non- crash_hardware_and_desktop_application_bugs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
Thanks for your report. I agree that "nameofprogram" is ambiguous. Would "PACKAGENAME" be better? I.e. in your case: ubuntu-bug update-manager ** Changed in: ubuntu-docs (Ubuntu) Status: New => Triaged ** Changed in: ubuntu-docs (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
ls
total 3436
drwxrwsrwt 2 root whoopsie 4096 Nov 27 13:21 .
drwxr-xr-x 14 root root 4096 Feb 3 2020 ..
-rw-r- 1 zian whoopsie 3502467 Nov 27 13:21
_usr_libexec_gnome-control-center-print-renderer.1000.crash
-rw-r--r-- 1 zian whoopsie 0 Nov 27 13:21
_usr_libexec_gnome-control-center-print-renderer.1000.upload
-rw--- 1 whoopsie whoopsie 37 Nov 27 13:21
_usr_libexec_gnome-control-center-print-renderer.1000.uploaded
** Description changed:
Steps to Reproduce:
1. Experience a problem with the Software Updater.
2. Go to the "Report a problem in Ubuntu" page using the Ubuntu Desktop Guide.
3. Read step 1 ("Type Alt+F2 and type ubuntu-bug nameofprogram")
4. Type ALT+F2 and "ubuntu-bug Software Updater" and press Enter.
Expected Result:
A way to provide feedback about the Software Updater.
Actual Result:
The little dialog goes away and nothing else happens.
-
- I will add appport.log and the output of ls -la /var/crash/ once I am
- able to resolve an unrelated Virtualbox problem.
** Description changed:
+ OS Name: Ubuntu 20.04.3 LTS
+
Steps to Reproduce:
1. Experience a problem with the Software Updater.
2. Go to the "Report a problem in Ubuntu" page using the Ubuntu Desktop Guide.
3. Read step 1 ("Type Alt+F2 and type ubuntu-bug nameofprogram")
4. Type ALT+F2 and "ubuntu-bug Software Updater" and press Enter.
Expected Result:
A way to provide feedback about the Software Updater.
Actual Result:
The little dialog goes away and nothing else happens.
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1952538
Title:
Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
apport.log ERROR: apport (pid 3992) Sat Nov 27 13:20:49 2021: called for pid 3988, signal 5, core limit 0, dump mode 1 ERROR: apport (pid 3992) Sat Nov 27 13:20:49 2021: executable: /usr/libexec/gnome-control-center-print-renderer (command line "/usr/libexec/gnome-control-center-print-renderer") ERROR: apport (pid 3992) Sat Nov 27 13:20:49 2021: debug: session gdbus call: (true,) ERROR: apport (pid 3992) Sat Nov 27 13:20:50 2021: wrote report /var/crash/_usr_libexec_gnome-control-center-print-renderer.1000.crash -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1952538] Re: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear
Screenshot of Software Updater that shows the program's name. ** Attachment added: "Screenshot of Software Updater.png" https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+attachment/5543842/+files/Screenshot%20of%20Software%20Updater.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1952538 Title: Report a problem in Ubuntu page: Step 1: "nameofprogram" unclear To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1952538/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
